Skims
reviews and complaints

As someone who values quality and comfort in clothing, my experience with Skims has been a mix of highs and lows. While I appreciate the innovative designs and inclusive sizing options, I can't ignore the issues I've encountered. The cotton rib tanks, which I was excited to try, turned out to be disappointingly short and see-through, unlike what I expected from a brand of this caliber. Returns were a hassle, and the customer service experience left much to be desired. On the bright side, the loungewear pieces I ordered were cozy and well-made, living up to the brand's reputation. Despite the setbacks, I haven't given up on Skims completely, as I believe every brand has room for improvement. If you're considering Skims, approach with cautious optimism and be prepared for a mixed bag of experiences.

I guess it was pretty good, not sure about cost for value though! The fit is good which is fav part. The material is decent.

I personally think the SKIMS underwear is nothing different from what you can get at any underwear brand. However, I do really like their Fits Everybody tops and bodysuits.

Quality: The tops are a different material from the bodysuits and are more see through because they are one layer. Therefore, if you tend to go braless, I would recommend only getting darker colors in the tops. The bodysuits are double lined and feel really compressive!

Sizing: I would size down if you're between sizes for the tops and stick to your own size for the bodysuits. I'm usually a size 2/4 in tops and the XS fit great in the tops, S in the bodysuits.

I placed an order from this company and it was processed with one item being in the wrong size. Generally their website says there is a $6 restocking fee; however, since this issue was on the company's end. I requested a full refund. When I contacted customer service to request a return with a full refund, I was told I would be charged the restocking fee. No one attempted to even understand the issue. Will not be ordering from them again.

I purchased skims as a Christmas gift, upon check out the billing and shipping address changed and no one can contact me to switch them to the appropriate sections, Iv emailed, texted multiple times before the item is processed for shipping, but no one has contacted me back, the recipient of the skims will now be getting the payment information and I will end up with the skims. Very poor customer service, this could have been resolved in a simple manner.

I ordered two items from their company. I received one of the items that I ordered in one box and someone else's order in a box addressed to me but with someone else's receipt and address. I explained in detail what error occurred however the customer service team made it my responsibility to correct their error. They gave me 3 resolutions: send back the wrong item and we'll refund you 6.00 ( I'm still missing a 70.00 item) contact UPS was the second option ( they shipped what you sent them.) and then finally we'll refund the money back to after pay and you contact them for a refund. Unacceptable!

I would never patronise the business simply because of their current commercial. 99% of women are not built like that model and it is detrimental to teens who are already insecure about their body images. But I'm sure a certain class of men like it.

I purchased 6 bras in various styles so I could try them, knowing I would pay a reasonable restocking fee of $6 to return whatever I didn't like. It took 11 days for my order to arrive. When it finally showed up I immediately tried the bras on. My first impression was how cheap the material was. They are thin and there is no support. I went online not even 24 hours after the order arrived to submit the return request and was told that 4 of the 6 were not returnable as they were final sale. This is absolutely not accurate. They were not marked final sale when I bought them. I had zero experience with Skims before so I wouldn't know if I liked them or not therefore would not purchase a final sale item. I have talked to customer service and was told to DONATE THEM! Because I can just throw away hundreds of dollars?! LOL I spent $257. I can return $80 worth., TERRIBLE COMPANY. Photo attached shows they were NOT marked final sale.

You can't call anyone over the phone to change an order. You can email or text and they will respond with an auto text saying "we will respond shortly" but that will be 12 hours later and they just send you a link to their website saying they can't help you because they can't keep up with the volume. Seems like they don't have enough staff to support the demand of these items which doesn't make for a good business. Would not recommend chancing anything with them. Customer service is extremely limited and they will ignore any questions you have about canceling your order. Read their policies well, they won't change an address if you make an error, they won't cancel an order, and if you don't like your items they charge you 6 dollars to return them.

The customer service is awful and I see that from other reviews as well. Don't let something go wrong with your order because you're screwed. In my case I got a delivery confirmation but never found my package. I tried to go through the process of filling a claim because in all honesty I REALLY wanted the items but when I went to file a claim UPS sent me to USPS for which I did not have a tracking. At that point they didn't even give an explanation for the run around that just said they would refund me. Never received the refund and now no more responses to my emails which apparently is the only way to contacts them. What a scam. I still want to try their products but just am not going to risk having to deal with their customer service. If you order, know this is a risk.

Ordered only 2 items that came up for $81 dollars on 5/28. Under the promise that processing and shipping takes 2-4 business days. Here we are 7 business days which is 12 days total with weekends and I haven't even received a TRACKING NUMBER for my package. They are lying and saying that i ordered during a sale period (WHICH I DIDNT) and that's why it's a delay. But it's ridiculous, how does a company that is RAN by a famous & wealthy celebrity with the money to mass produce and ship products have a delay as long as 7 business days? It sounds like a scam. I requested a refund back twice because this company obviously isn't worthy of my business and they have refused and just continued to reassure me that it will be shipped out. I don't care if it gets shipped out anymore, i want my $81 back.

This company does not provide a phone number to reach out regarding order issues. I placed an order just yesterday, saw it was not the accurate size and immediately emailed them (directly from the order acknowledgement receipt first, then via their website) and have heard absolutely nothing back. I've requested a reconfirmation first, then to simply cancel the order, then questioned whether or not anyone actually works in customer service. Still nothing. Needless to say, very frustrating. When the item gets shipped, I know I have their non-existent customer service team to try and work through the disputed product for the return and reimbursement...what a joy that will be. I don't suggest working with this company or supporting their product for the mere fact that communication and transparency are lacking severely.

To say I am unhappy with these items, is an understatement.
First let me begin with Soft Lounge bralettes;
I ordered three total. Two of them have very short adjustable straps. Because the sizing chart provided via your website is a complete joke, the bras are so extremely small, I loosened the straps all the way, which in turn left the cheap plastic adjuster digging into my shoulder. The one that did not have adjustable straps, has armholes small enough for a toddler. What a complete disaster! Not to mention the material, while soft, feels super cheap. Upon inspection, Made in China. Go figure!
Now on to the Soft Lounge boxers.. I purchased three pair. Again, while the material is soft, it feels extremely chincy. The stitching is loose in areas, and on one particular pair, the logo on the front is sewn upside down. Hahaha how ridiculous.
I want a full refund for this overpriced fast fashion ***!

Terrible customer service. They ignored my emails. I asked to cancel a preorder and they told me no, despite their policy saying they could before it shipped. I was given wrong refund information from another representative about the status of my return and when I followed up immediately after, they ignored me. I had to reach out to social media to get my refund completed, but I'm missing $9. I had email proof from their representative that they'll make an exception for the $6 shipping deduction, but both help at skims dot com and their Twitter account ignored me. As much as I spent on them last year, I would deserve a little respect.

Returns here are a nightmare as well. I got incorrect information on a return and a rep mixed my return orders up (I had maybe 3 returns out of 30 orders). If and when I make another skims order, I will do it via Nordstrom or Net-A-Porter. Do not buy from this website directly.

The reviews and complaints here are laughable. How is SKIMS responsible for a lost package once they ship it out? That is something that would need to be filed with the carrier NOT SKIMS. I've had multiple packages that were lost by the carrier and I've always had to file a claim through the carrier so that the carrier could reimburse me. Anyway - I love SKIMS. I have ordered from them probably five or six times and have spent upwards of $600 on loungewear. Everything that I have ordered has been just as described and has been great quality. I have never had any issues with customer service. In fact, I was two months outside of the return window timeframe and they still allowed me to return some thing as a one time courtesy. Every time I place an order it has been shipped out by the next day. Maybe I'm lucky, but I haven't had any negative experience with this company after ordering from them multiple times. Their customer service is extremely responsive via email and on their social media platforms.

I placed an order a little 12 days ago. I still haven't received any of my items. I've emailed customer service numerous times at this point, have got the same response! This was a gift for a family member, and not only was she excited to get SKIMS, but I was excited to give the gift. I expected the item to be here on time. But, I waited just to see if the shipment would turn up, and it did not. I have checked with my neighbors and looked in unusual places. Not only was I disappointed with the time it took to process the order, but now the experience as a whole as been bad. UPS has said I need to file a claim with SKIMS directly. I have tried to get help to remedy this situation, but have got nothing but the run around, and played phone tag. I have spent my hard earned money with Kim Kardashian's company, and I expected better service than this. For someone who is so wealthy, she needs to consider getting better customer service. Based on that alone I do not recommend SKIMS. I cannot vouch for the quality of anything, as I have yet to even see the items.

I ordered the Skims "Fits Everybody" Bandeau Bra top from Net-A-Porter, since the Skims site is always sold out. There is nowhere for me to leave a review on Net-A-Porter and I can't leave one on the Skims website either. So anyway, I am here to write my review. Based off of my measurements and the size chart, I should be a size XS. I am 5'4, 130 pounds, average/slim build, and a 34C. I almost ordered the XS on the spot but figured it'd be smart to read others reviews more in depth. Good thing I did. I ended up ordering a medium. And I'm glad I did. It still fits very snug. An XS or S would have been way too tight and uncomfortable. I think it's horrendous how off the Skims sizing is. Do better. Looks cute though... when you get 2 sizes larger than you actually should be... Shouldn't be called "Fits Everybody" if the sizing is so off. It doesn't fit everybody in their correct size. It's definitely not a confidence boost if you were to order your correct size based off of the Skims size chart and then it squeezes you, is uncomfortable, and unflattering. Make sure to order a few sizes larger than what the size chart says for this particular item.

I ordered the Fits everybody long sleeve shirt but there was a hole on the bottom of it within a couple of days of receiving it from SKIMS. I had a difficult time navigating the site on how to do a return but eventually figured it out. SKIMS wanted to charge me $6 to return this defective item. I reached out to them indicating I should not have to pay for shipping to return this item. As requested by SKIMS I sent them pictures of the shirt with the hole in it They emailed me back and indicated that they would like to offer me a 20% refund plus a 20% discount code for use on a future purchase if I would like to keep it. I emailed them back and indicated I don't want to keep this defective shirt. They then responded as follows "Once you have been refunded for your return and placed your new order, please let us know and we would be happy to refund you the return shipping fee from your return as well". So in order for me to get a full refund they are requiring me to buy another item. I don't want to buy another item I want a full return- I don't see this policy disclosed on their website. All consumers should be made aware of this deceptive practice. *** P

I placed an ordered for my wife several months ago order #SBXXXXXX they are face mask which due to health conditions are vital for my wife and because of the description and the K. Kardashian name I ordered so my wife would be comfortable . I received an email that the order shipped and was provided UPS tracking info which indicted I would've receive on or about June 18, 1020. Well I guess my situation is the same as other similar incidents on the Complaintsboard.com review site.
I contacted UPS and they stated that SKIMS never turned over shipment only processed a label which they then cancelled.
All I want is to receive what I paid for , or an immediately refund , I'm so very disappointing, I feel like it's a scam!
I have sent them 5 emails in regards to the above and all go unanswered! I will give them 1-2 more days to provide an update at which point I will then reach out to my credit card company and file a complaint and request a refund. I have been very patient , however there are to many similar reviews and it has me concerned. They do not even provide a customer service number , this is definitely totally unexpected and I will surely not recommend anyone to add advise all of friends and family about this what looks like at worst a ripoff at best the worst service I have ever experienced
Kim Kardashian should be very ashamed and concerned about the way SKIMS is being operated

On 5/27 i order an item online from SKIMS. Their system changed my delivery address to my billing address. I contacted them immediately to resolve the issue. The next day I received an email that said they were unable to change my address and that i would need to change it with the mail carrier. I followed up with an email the next day and stated i wanted to cancel my order. Again the next day they said via email they could not cancel my order, however as an one time favor i could send it back for a refund once i RECEIVED the package. On 5/30 i received emails stating my order was delayed due to high volume orders. I again sent an email stating that i still don't understand why the address couldn't be changed as the order hasn't even been processed. Monday 6/7 i received and email that my order was shipped with its tracking number. In an attempt to change the address, the tracking number didn't even work. I attempted again today 6/9 to track and change the address. I was unable to. UPS states that some packages aren't able to change delivery options, and MY PACKAGE fits that criteria. I'm overwhelmed with the lack of support. I find it strange that you can only communicate via email and they are so lackluster about simple things as changing a delivery address. Every options i gave was shut down and the options they gave me simply won't work. I'm very disappointed and i want my money back. I will NEVER order or recommend this site.

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I have ordered many items including under garments, loungewear and dress. I ORDERED THESE ITEMS ON MARCH 10, 2024.

Nothing has arrived and it is now APRIL 20.

Customer service is not helpful. Their response each time is exactly AS BELOW. I’m at a point now where I’m going to report this to a greater extent. This is the worst experience I have ever gone through and makes me ill to see companies like this around.

Hi,Sorry for keeping you waiting for so long.your order has been packed and shipped and is being delivered to its destination.

Since then end of September I’ve been going through a none stop parade of emails with skims about their horrible shipping errors. Every email is signed a new person and I believe they can’t read . Endless “ packages” being sent with the wrong things such as size or missing items. I ask for refund they go missing for weeks . I’ve ordered from skims for years this has never happened. Now I’m going through my bank since they don’t care to refund me for what wasn’t received.

Returns submitted for 2 orders SB11232481 and Order #: SB11238072 . They were mailed on Aug 31 and received by Skims per tracking on Sept 26th.

I have still not been issued a refund as of October 13th. I have sent 3 emails about this situation asking for the refund to be issued and the response from customer service is the refund will be issued 7 business days after receipt even though it has now been 14 business days.

The amount I am owed is over $500 and I am not getting anywhere with their customer service.

I’ve purchased my 3 rd bodysuit shape wear from skims in the correct size according to my height and weight from the skins chart .

The first two fit well

I bought those two years ago fairly close together.

They fit great ! No problem.

I recently ordered one for my birthday in the same size

And this one fits horribly.

It’s looser amd most importantly it ROLLS!

On the legs!

A huge disappointment when wearing pants.

Please reply to this complaint as I’m at this point unsure if I’ll ever order from skims again

I placed an order two weeks ago for a cute romper. It has been saying awaiting courier pick up for 10 days already with no activity. When I reach out to skims costumer service to see when it will move I get the run around and no answer. One stated it got returned back to them, one stated it will ship soon and they keep transferring me to their colleague and no one ever comes back. Awful costumer service, it’s very sad because I will never shop there again, and I love fashion, I expected the company to be perfect, it’s sub par at best.

Hello,

I received a Skims body suite in black in January 2023. It was a late Christmas gift since they were out of stock during the Holidays.
I have only worn it about 10 times and noticed there is a small hole on the left side by the breast.
I am so disappointed and am afraid to wear it. It is not a cheap item and to have a hole already is so disappointing.
My name is Hailey Wypasek
Address: 1480 Peppercorn Terrace
Broadview Heights, OH 44147
Email address: [protected]@gmail.com
Thank you for looking into this for me.
Hailey Wypasek

I ordered something in June and it was sent to the wrong address so my package was sent back to sender. After I noticed this happened I emailed skims and they told me a refund would be applied after they received my package. That was 2 months ago. I have emailed back and forth since then. They have given me many different times to wait for a refund to come back but nothing has been given back. At this point I would take store credit. I just want something or a response. I spent over $100 and as a broke college student that’s a lot for me.

I have the most terrible shopping experience with SKIMS. My order was not delivered to my Shipping Address! I got an email from SKIMS notifying me my order was delivered, but since I did not receive it, I had to check on the USPS tracking site which shows it was delivered to a PO box. I called USPS and the agent also confirms the same.

I wrote an email to SKIMS to notify them the issue (they do not have a support hotline that you can call, unbelievable!), asking them to deal with USPS to locate the package and have it redeliver to the Shipping Address. SKIMS' agent have the audacity to reply they are no longer responsible for the order shipped to my address and told me to make a new order! First of all, there is no where on their site which mentions they do not support Freight Forward Address, nor there was any error message at checkout. They happily accepted my order and charged my card. Then they somehow have my order ship to a PO box and told me they are not responsible for it when it was clearly not my Shipping address in the first place. They failed at fulfilling the order and refuse to do anything about it when it is their fault! IF THIS IS NOT FRAUD I DONT KNOW WHAT IS! To top it off, I wasn't even asking them to resend a new package or refund, I simply ask them to follow up with USPS to have them to redeliver to the correct address.

At this point I do not care how good the product is, but the aftersale experience/ customer service is beyond ridiculous and makes me question the credibility of the company...

I am saving every piece of email correspondence and tracking evidence, in case they do not reply I would proceed filing a dispute thru my credit card company. Such a pain and waste of time dealing with SKIMS, beware!

I placed an order with skims & received my package but one of the items I ordered was missing. I then went on their website to contact them. The options shown under contact us are: 1. chat-there is no button on the site anywhere. I tried to locate it on multiple browsers & devises.

2. Text-I sent a text message and got two auto replies. One saying my question was in the queue and to chat if I need faster help. The other was sent 2 days later asking me to take a survey on how well they answered my question.

3. Email- I sent an email & got an auto reply that my concern was added to the queue. No other response.

There is no phone number listed on their site that I could find, so I will try the one on here & the one Google gives & see. But it should not be this challenging to communicate an issue with an order.

I made an order online and Skims has made an unauthorized withdrawl of more money than what my order actually cost. I feel like I been scammed :( Hi within the past two hour today Friday May 8 at approximately 4am central time I have noticed a suspicious withdrawl from Skims. On Tuesday May 5 @ 10:36pm I made an online order (Order #: ***) for a size 2x/3x Sculpting Body Suit Mid Thigh in Onyx and also a size 2x Waist Trainer in Onyx. No sales rep or customer support available. My total cost of payment including taxes and shipping is $176.80. I paid online at *** using a *** debit card. No withdrawal was made to reflect that that date probably due to processing time However on the following day Wednesday May 6 there is a suspicious withdrawl documented in the total amount of $257.95 from Skims. The only withdrawal made from Skims according to my bank account statements. Can someone please explain why Skims has withdrew $257.95 from my account instead of the balance it was supposed to be $176.80. I would like the difference paid back to me free of charge as that was not an authorized withdrawal on Skims part. I would still like my order delivered as I have been wanting one for a long time and am a fan of Kim and the Kardashian family and support them. I Would just like the money that shouldn't have been taken from Skims. It may not be a big deal to the company as their wealthy but for me it will help me with groceries and basic needs.

On March 5, 2022, ordered six items for women. On March 12 received the package. Opened the following week to find two pairs of children's pants and none of the items I ordered. The company has no customer service phone number and at the time had a chat option on their website. I chatted with a representative and advised of the issue. She requested I send a picture of the items received and a picture of the packing slip so I did. She then told me that she could not send the items that I did not receive but I could reorder the items on a new order. She also advised me that they would not refund my money for the items I never received until I sent back the children's pants that I received in error. I sent back with the *** return label sent to me on 3/21/2022 and it was delivered on 3/24/22 per tracking. After several days I did not receive a refund so went to the company website to inquire and there was no longer a chat option, even though it clearly states in the Contact Us portion of the website that there is. I tried texting and emailing and never received any response so I filed a dispute with my credit card company. They refused the dispute so we are now disputing again. I also wrote reviews on each item that I ordered and never received but they were never published to their website. It is now almost 80 days after I placed the original order and I still don't have my money back. I have tried multiple times to contact the company via their only option texting and only auto generated responses.

I purchased 2 tank tops totaling $82.48 (order #***. Money debited from my account on 3/2. i received on 3/7. The products were thin as paper and ridiculously small (even though I read sizing reviews and followed the sizing guide). Horribly overpriced for the quality of the product. I returned them on 3/11 unworn, in the same packing, with tags still on. Their refund policy states: Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows delivered. If your return is accepted, your refund will be processed and applied to the original method of payment. Please note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations. I emailed*** on 3/21 because I never received an email notifying me if my return was accepted. I received an automatic confirmation that my email request had been received but I never heard back about the status of my refund. I googled 'SKIMS refund reviews' and came across multiple reviews on Trust Pilot stating similar refund experiences. This information fueled my decision to make a report. It is deceitful business practices to not uphold your own refund policy and several other customers have had similar problems. If they don't want to refund their customers they need to change their refund policy to reflect the true policy which is... no refunds allowed

I purchased two items through *** I printed one label out and returned both items on January 22,2021. I received an email from customer services stating: "We understand and sincerely apologize for the issue once again. As returns are automatically processed, if an item is not included in the return authorization, it will not be included in your refund. Rest assured, it will be refunded. Please reach back out to us after 8 business days if you do not receive a second refund confirmation email." I emailed them back and said, both items are in the packaging and I only printed one label because I did not. Customer service:Thank you for reaching out to *** After further review, we noticed you did not include the second item in your RETURN AUTHORIZATION, this will cause a slight delay in processing at our warehouse. Going forward, the returns will need to be submitted in one request and sent back together . We can assure you that the rest of your refund will be issued within 8 business days after the first refund was issued. Please reach back out to us after 8 business days if you do not receive a second refund confirmation email. In the meantime, if you have any other questions please let us know. Thank you again for your time and please let us know if there is anything else we can assist you with!" I contacted *** twice and they told me once *** refunded the second item they can release both payments. I will attach the info below. It is not February and I sent several emails and no one has respond back to my emails.

I have contacted the Skims customer service 3 times since receiving my product last week asking for a refund with NO response. Return and refund was requested for order SBXXXXXX. I had requested a return via the Skims return website and was given a notice on the page that indicated that I would receive an email with the return label (I am not able to wear this as my skin immediately itched and became irritated when i tried it on). Every day since, I've been checking my email for this supposed "return label". I ordered 2 "Core Control" shorts. My skin isn't normally irritated by products but when I tried one of the shorts on for fitting I noticed my thigh becoming irritated within seconds. I quickly removed it and requested for a refund as I'm unable to use these products. It's still neatly wrapped in its original packaging, while the other is unopened. I attempted to redo the return request since I haven't received a return label but the website now says that these items are now ineligible for a return saying the products have "already been returned". I checked my account and there's no refund so, no, they're not at all returned. I even attached a photo of what the page says when i attempt to return again. I sent two emails to ***@skims.com as indicated on their website and even filled out a separate customer service form since last week. I'm not sure what else I can do. I don't want to have spent over $70 on items I can't even use. Please advise so I can ship these items back as soon as possible to receive a refund. Thank you very much!

I ordered 2 items,that weren't accurate fitting per their wed site measurements.I issued for a return. They only gave me 50% back and won't reply now. My order was ***. I paid with my debit card through after pay app. I ordered 1 bra and 1 bodysuit. Both of which didn't fit accurately based on their website measurements. I issued for a return, but due to Covid 19 it took me a bit to be able to print it. Once I finally did, they closed my return window, the day before I was going to drOp it off. I had the package in my car and was ready to drop off that coming Monday (4th if july weekend, so couldn't do it sooner) . Because I just returned to work July 1st and was able to print it that week. So I emailed them, and they extended my return window thankfully. I then, got the package in the mail that next day, tuesday, I have a photo of my putting it into the mail box. The package now included both items because I was finally able to return both and not just one. Both still not worn or ruined. I waited and waited and finally got confirmation of my return from Both skims and afterpay, but for only the bra. So that's about 62$ missing, for an item they have , I don't. I emailed them, and they barely ever respond in the first place, so I know I'll be waiitng for it this time too. There's no customer service number, only email, so it makes to even harder to desl with. I just want my money back, I gave back both items in new condition and didn't wear, just as asked. That's a lot of money to miss out on because they have poor customer service .

Non responsive customer service. Email inbox is not accepting messages but Skims directs all communication to email. Order never arrived. No response I ordered my first order from Skims several weeks ago. Received order confirmation and after a long delay, I wrote to them to inquire about a shipping date. It was shipped late. The package never arrived. I gave it several days and emailed Skims per their guidance. Their email inbox was full and repeatedly gave bounce back messages. I then went to social media to reach out to them for help. They accepted my information and said they'd pass it along. I received an email that basically asked me to wait additional days and then write back. I attempted to reply to them and again, their email inbox is not accepting messages. There is no phone number to call. I went back to social media to reach them and it took days for a reply. I wrote a terse message and finally received a reply, again via email, that I again responded to and received a bounce back that their email inbox is full. I attempted to re-order my original order and communicated this to them. They committed to ship it in 2-4 days. It has been over a week. I wrote to them via email to inquire about the status. The email bounced back. I went back to social media to ask for help again. They emailed me back. I again attempted to respond and the email bounced back. I've tried other email addresses that I have, and all receive bounce back messages. This is unprofessional and frustrating. I am only coming here to seek resolution and receive the products that I paid for!

I first ordered a set of Skims Loungewear from the businesses website on January 11th, 2022. I received said items on January 19th, 2022. One of my items was incorrect. I tried contacting Skims through their customer service text messaging system without reply for days. I tried contacting them via Twitter and Instagram, also with no response. I finally sent an email and by this time I had filed a return for the item to be sent back. I contacted them with the intentions of having the correct item sent to me expedited or seeking for them to re-ship the correct item at no charge while they awaited my return. I was finally contacted back on 01/25 stating that they could not re-ship and I would be refunded upon receipt of the return to them. They offered me 20% toward my next item. I had to re-order the item to be shipped and asked they please give me reassurance the correct item would be sent and to apply the 20% discount to this new order. I waited days with no response even with follow up emails and texts. Finally they applied the discount but did not reassure me this order would be correct or expedite it. I understand they are having high volume of contact due to the holidays (as their automated email stated.) My new order came today and it is the wrong item AGAIN. I would like the company to send me the correct item at no charge as I have been through the hassles of return, lack of communication or resolution. Now i have a second package with the wrong item. I also now have hundreds of dollars tied up in financing due to these issues with them with no correction in sight. Please help me to rectify this situation.

On April 25, 2022 I ordered on line a sculpting body suit from SKIMS. When it was delivered I didn't like the material. I have never worn it. I started my refund process on line and was surprised to learn that I am only offered a store credit, not a refund. When I tried to click on the box that says "credit" or "refund," the website only allowed me to click on "store credit" and had a note that this item was ineligible for a refund. So I did what was the only option offered, which was click for "store credit" but I have no desire to purchase other items from this company. I double checked the information about this particular item on the web and there is no mention that you can only get a store credit and not a refund. I then read the overall return policy on the web, as well as the full Terms of Service, and - again, no mention that you can only get a store credit and not a refund. I believe this to be misleading, as it leaves my only option is to keep an item I do not like or does not fit, or to return it for a store credit I will never use. Oddly, the company's on line policy does state that there will be a deduction from refunds for shipping. But I find no mention that the company will not actually refund your money if item doesn't fit or you are dissatisfied. My order # is ***. The price for the "Sculpting Body Suit with Snaps" was $62.00. With tax and shipping my total paid was $71.72. I seek a full refund, NOT a store credit. In the reviews on the website another customer mentioned her item didn't fit and she "had" to give it away, leading me to believe this is not an isolated incident of refusing refunds without proper notice to the consumer.

Placed orders with SKIMS, had to return most products and ones I kept frayed. Terrible customer service when help is needed. I am MORTIFIED that I have to sit here on a beautiful Sunday and do this but this is out of control. I kept trying to give this company the benefit of the doubt but they disappointed me more with each time. My first order was onOCTOBER 1,2020 for the (1)FITS EVERYBODY TRIANGLE BRALETTE for *** the *** EVERYBODY SCOOP NECK BRA *** and *** MESH TRIANGLE BRALETTE *** I KEPT the MESH BRA AND RETURNED THE OTHER TWO ALSOTHAT SAME DATE I MADE ANOTHER PURCHASE of (4)the SCULPTING SHORTIE *** AND TWO DIFFERENT (5) the SCULPTING BRA's, so *** SCULPTING BRA *** I RETURNED THIS ENTIRE ORDER AND WAS TOLD IT NEVER GOT THERE AND TO RECONCILE THIS WITH THE POST OFFICE. Then, on *** I ordered (7) the BODY BASICS CREW NECK BODYSUIT *** (8) BODY BASICS SQUARE NECK BODYSUIT *** and (9) BODY BASICS TRIANGLE BRALETTE *** I didn't send anything back with this order BUT...BUT BUT BUT..I just HAND WASHED THESE TWO bodysuits for the first time and the seam that is sown around the are entire bodysuit is frayed! I am in tears here thinking I could shop from home with everything going on and when I try to reach out to this "company" they aren't interested in anything except keeping your money. IN WHICH THEY SURE ALEADY HAVE. This is an abomination to have your owner/spokesperson PRIDE themselves on quality of product when it seems she is more interested in seeing herself in her own product. I tried to contact them but no answer to the "phone number" I found and via email they told me to just contact the post office.