HisRoom
reviews and complaints

Recently, I had an experience with HisRoom that left me feeling a bit frustrated. I needed to return a brief that I had mistakenly ordered in the wrong size when placing my bulk order. Specifically, I had seen on the website that the 3-pack brief was listed as 2x in size 42, while the bulk pack was listed as 2x in size 44. Unfortunately, when attempting to get a return label, I could not locate my initial order in the system.

After some time spent chatting with their representative, Tiffany, she directed me to the website to retrieve a return label. Unfortunately, the system kept informing me that there was no associated order with my information. Despite my efforts, the chat timed out and I was left feeling frustrated with the lack of progress I had made in my attempts.

However, I didn't let that end my efforts. I reached out to Tiffany again the next day and explained my situation. Unfortunately, she was unable to assist me further as the time limit for returning had expired since our initial chat. Though I was displeased with the outcome, I remained professional and have opted to address the issue at a later date.

Despite the setback, I appreciate the opportunity to share my experience with HisRoom. Though it wasn't an ideal situation, it is a testament to their customer service efforts that I could speak with a representative so quickly and easily. I intend to purchase from HisRoom again in the future and hope to have a more favorable experience next time.

When it comes to online shopping, quick and efficient delivery is everything. In light of the current Covid-19 pandemic, delays have unfortunately become the norm. However, there are a few companies out there who are still able to honor their fast delivery promises, and one such company is HisRoom.

I recently placed an order on HisRoom's website and was pleasantly surprised by the timely arrival of my package. It left me feeling a little perplexed by the whole situation as I've encountered other companies that claim their deliveries are being held up by Covid delays, but in truth, no such delays seemed to exist. It makes me question why some businesses find it so challenging to manage their operations amid this global pandemic. Is Covid genuinely the reason or is there more to it?

In my view, companies must be held accountable for their actions and not use these challenging times as an excuse to hide behind. The pandemic has been around for almost two years now, and it's not a new phenomenon. Companies ought to find ways to manage their resources effectively, recruit additional staff, and offer overtime to keep their businesses running smoothly. Failing to do so would inevitably lead to the demise of the business.

Overall, I was pleased with my shopping experience at HisRoom, and their prompt delivery showed that, even amidst these challenging times, there are still some companies out there who can deliver as promised.

Let me start by saying that I have a huge problem with compression lined shorts. They smell terrible even after washing, they ride up under my shorts, and worst of all, they don't offer any kind of real support. It's just an extra layer that presses my "junk" up against my leg. This is why I always opt for a jock strap when I'm working out, whether I'm lifting weights or running.

After trying out a few different jock straps, I found that the Nike jock strap is the best one for me. The material is incredibly soft and comfortable, almost like your boys are being held up by clouds. The support it provides is perfect and it prevents my boys from hitting my legs or getting stuck as I start to sweat. Plus, the wide leg-straps keep everything in place that a gym rat like me wants.

Overall, I would highly recommend giving the Nike jock strap a try, especially if you're new to using a jock strap. Trust me, you won't even consider going back to wearing compression shorts underneath your workout gear after trying out these jock straps.

This review is written by a first-time customer of HisRoom, an online shop that offers a variety of selections, including Calida and Hanro quality products. The reviewer was pleased with the range of products available on the site. However, the website navigation was slow, with long loading times, which made the shopping experience not very pleasant. Despite the frustrating experience, the reviewer still managed to complete their order due to the ease of the final step.

The presentation and product selection did impress the reviewer, but they still found the sign-up process interrupted twice, which was a bit frustrating. Furthermore, the sign-on bonus code of 10% off was sadly not applicable to the order, which would have been a welcome starting truffle piece, particularly given the order's total value of nearly $750.

The reviewer acknowledges that their experience was not a super bad critique, but in the hope of providing candid feedback to the store, they offer this feedback, hoping that it can be used to improve the shopping experience for the next customer. In conclusion, the reviewer will wait and see how their order goes and gauge future decisions based on that outcome.

I had a rather disappointing experience with HisRoom's return process recently. I placed an order (#9089427) for some merchandise which I received without any issues. Unfortunately, the items I had ordered turned out to be too big for me. With the hope of exchanging the items for a smaller size, I visited their website to initiate the return process. But to my dismay, I found out that the exchange option was not available on their website.

Nevertheless, I proceeded to get an RMA label and ship the items back to HisRoom. But imagine my surprise when I received exactly the same merchandise as before (order #9096024)! Frustrated, I decided to give them a call. But what I heard when I reached out to their customer service team was anything but pleasant.

They told me that it was unfortunate that I was unable to use their online return process, but I would still have to pay for the return. Furthermore, they refused to issue an RMA label to help facilitate the return process, adding that I would need to send the merchandise back myself. When I asked where to send it, the representative told me to use the same address it came from, which wasn't particularly helpful.

At this point, I felt like I was getting nowhere, so I asked to speak to a supervisor. However, to my surprise, the representative told me that there wasn't one available on the floor at the moment! All in all, I found the experience to be deeply frustrating and incredibly poorly handled by HisRoom.

Considering the customer-hostile return process I experienced, I would strongly advise others to exercise caution when shopping at HisRoom. In my opinion, their business practices are far from customer-friendly, and their return process can make it virtually impossible for customers to receive the service they deserve. So, my suggestion? Stay away from HisRoom!

so I expect to receive the discounts that are advertised on the website.

Apart from this one issue, I must say that my experience with HisRoom (hisroom.com) was generally positive. The website is very user-friendly and easy to navigate. They have a wide variety of products to choose from and the quality of the items I received was excellent. I appreciate the fact that they provide detailed product descriptions, so I knew exactly what I was getting.

Shipping was also very efficient. My order was delivered promptly and well-packaged. I was happy with the delivery process and the way my items arrived.

The prices on HisRoom are also quite reasonable, especially considering the quality of the products they offer. I think that if they could work out their sale policies a bit better, it would make the experience even better.

In terms of customer service, aside from the sale issue I described earlier, I was happy with the assistance that I received. The representatives were helpful and polite. Although it was frustrating to not receive the discount I wanted, I felt that Ms. Tiffany did her best to help me out.

Overall, I would recommend HisRoom to anyone looking for high-quality men's clothing and products. They have a great selection, reasonable prices, and good customer service. Just keep in mind that you may end up paying more than you anticipated if the advertised sales don't work out.

I recently ordered from HisRoom (hisroom.com) for the first time, and overall my experience was positive. However, I did encounter some confusion when trying to apply a discount code to my order. While I was able to retrieve the discount code, it wasn't immediately clear where to input it in the checkout process. Specifically, there was no indicated spot to include it when the price, tax and shipping were displayed. I felt hesitant to proceed with payment without seeing the discount applied first. After calling customer service for additional guidance, I was advised to proceed to the payment step and input the code in a field labelled 'Redemption Code.' Initially, it did not seem possible to copy and paste the code into this field, and this caused me more concern. However, I was able to input the code manually into the field, which then successfully applied the discount to the final total.

While ultimately my problem was resolved, I would recommend clearer instructions for redeeming discount codes on HisRoom's website. This could include information about the specific step in the checkout process where the discount would appear, reducing confusion and anxiety for customers. Additionally, while the site advertises "up to 70% off" discounts, the actual discount I found was only 30% in some products, and this discouraged me from continuing to browse.

On the plus side, the ordering process itself was smooth and efficient, and customer service was helpful in responding to my concerns. Overall, my experience with HisRoom was positive, but with some minor improvements to the website, it could be even better. Thank you!

I recently had an experience with HisRoom (hisroom.com) and while it started off well, I ended up feeling quite confused and frustrated with their exchange process. I placed an order (#9773568) for some items and unfortunately found that one item was too large around the waist when I tried it on. I decided to create a return exchange for a smaller size of the same items, but opted not to send back the package of the item I had already tried on.

This is where things got confusing for me. I didn't realize that I would need to purchase the exchange-sized items on a new order and then send the original items back for a refund to my credit card. I was under the impression that I would simply send back the items that were too large and they would be exchanged for the exact same items in a smaller size.

Unfortunately, HisRoom's exchange process proved quite confusing for me. I have never had to rebuy the same items that I had already paid for and then get reimbursed for the exact same item that I had already paid for in the first place. I was quite confused by this process and didn't know what to do. I have never, ever dealt with any other company that uses this procedure.

While the confusion around the exchange process was frustrating, I will say that HisRoom's customer service team was very helpful in guiding me through the process and answering my questions. However, I do wish that the exchange process was simpler and more straightforward, as it would have saved me a lot of time and hassle.

All in all, I would say that my experience with HisRoom was somewhat mixed. While I appreciated their helpful customer service team, the confusing exchange process left me feeling frustrated and unsure about ordering from them again in the future.

I recently had an unfortunate experience with HisRoom (hisroom.com), and felt the need to share my thoughts. I ordered 2 packs of Hanes boxer briefs through the website, and was informed that one of the packs was on backorder. The website stated that my debit card wouldn't be charged for the second pack until it was actually shipped.

However, when I checked the acknowledgment box stating that I understood I would be billed twice - now and later - I was shocked to see that the full amount was charged to my debit card right away. This left me feeling frustrated and unhappy with my experience. I now question the trustworthiness of the company and am hesitant to continue doing business with them.

My desire to cancel my order and receive a refund was met with doubts that it would ever happen. I am unsure whether this was a case of lies, misinformation, or incompetence, but what is clear is that I did not receive the service I was promised. Even if my order is cancelled and my money refunded, the damage has already been done. I do not intend to stay silent about this experience and will be sharing it widely across the internet.

I will be reporting this to the complaintsboard.com, as well as any websites like Yelp that allow for company ratings. I believe that this issue is severe enough to warrant reporting to the Federal Trade Commission due to unfair business practices across state lines, and possibly even the FCC for wire fraud. I will also be reaching out to my state's Attorney General's Consumer Protection branch for their involvement.

Ultimately, I am extremely dissatisfied with my experience with HisRoom and simply want my money back. I hope that this situation can be resolved in a timely and satisfactory manner.

I recently made my first purchase on HisRoom and was disappointed to find that the 10% off coupon code, which I received for signing up for their emails, did not apply to the items in my cart. While I understand that the items were already marked down, I still feel that as a first-time customer, the discount should have been honored. As a full-time artist, I frequently need to repurchase basic items like white t-shirts, and I was attracted to HisRoom's selection. However, when I compared their prices to other retailers, I found that their t-shirts were more expensive. For example, a four-pack of the same t-shirts at Target is $19 when not on sale, while the t-shirts on HisRoom are priced at around $23 per shirt. Even with the 10% off discount, the prices were not competitive. Ultimately, I went ahead with the purchase as I needed the items, but I felt like I had been scammed. On the whole, my experience with HisRoom was disappointing, and I hope that they can rectify this issue in the future for other customers. Thank you for taking the time to read my review.

But, not to worry! HisRoom's online store is well-designed and easy to navigate, so I quickly found the return policy and sent the shirt back for an exchange in size. In fact, their customer service team was incredibly helpful and friendly and processing my exchange was a breeze.

In addition to their high-quality cotton shirts, HisRoom also offers a wide range of men's clothing and undergarments from top brands like Calvin Klein and Tommy Hilfiger. The website is well-stocked, so I was able to purchase everything I needed in one place without having to comb through multiple brick-and-mortar stores.

The only downside is that some of their items can be quite pricey, but I believe that the quality of their products justifies the cost. I have been a loyal customer for years now and will continue to frequent HisRoom for my wardrobe needs. If you're looking for high-quality, comfortable clothing, HisRoom is definitely worth checking out.

I recently had an unpleasant experience with HisRoom, a popular online fashion retailer. Despite my multiple requests to avoid sending me any further surveys, I continued to receive them, and had to take the extra step of requesting only the summary page of my purchases. It was frustrating to repeat myself so many times to different customer service representatives.

My frustration was compounded when I was put on hold for an hour, listening to repetitive elevator music and the same message urging me to stay on the line. It was disheartening to feel that my time and efforts were not valued by the company, especially when I was making an effort to resolve the issue in a civil manner.

Overall, I was disappointed with my experience with HisRoom. While they offer a wide selection of clothing items, their customer service could use some improvement. Despite my frustration, I remain hopeful that the company can take steps to better communicate with its customers and provide a more satisfactory experience.

I'm so disappointed with my recent experience with HisRoom (hisroom.com). It's been over two months since I placed my order and I still haven't received everything I paid for. To make matters worse, two pairs of underwear were cancelled because they were permanently out of stock, which was extremely frustrating. I was looking forward to receiving those items and now I have to find them elsewhere.

When I reached out to customer service for help, I was met with disappointment once again. They didn't seem to care about my frustrations and offered no apology or discount for the inconvenience. The only thing they did was let me know what was going on, but that hardly made up for the delay and the missing items.

I was really hoping for a better experience with this company, but I won't be ordering from them again in the future. It's clear that they don't prioritize their customers and that's bad business practice. It's a shame that negative reviews like this may not even be posted, but I hope that others will be warned before making a purchase from HisRoom.

When I was browsing for men's underwear and other essentials online, HisRoom caught my eye. I was impressed with their range of products and even more so with the user-friendly website. However, my excitement was short-lived as I faced a bit of a hiccup with my order.

To make matters worse, my order was canceled due to my Ukrainian card being used for a US delivery address, even though I had indicated the same billing address. I reached out to HisRoom's customer service team twice and explained the situation, providing the correct billing address, but unfortunately received only formal, automated replies.

It was frustrating to deal with such a lack of personal attention and understanding, where I was clearly following all protocols to ensure a smooth transaction. On top of that, the money was blocked on my account, leading to an unnecessary and frustrating delay.

When I went back to try and place the order again, I was disappointed to learn that one of the items I was interested in purchasing was no longer available. Needless to say, my experience with HisRoom wasn't exactly satisfactory, and I'm left wondering if it was due to my location or something else entirely. I hope HisRoom can focus on providing better customer service in the future, to ensure that shoppers like myself have the best possible experience.

As someone who enjoys shopping for underwear online and trying out different brands, my experience with HisRoom was a huge disappointment. I was excited to try out their offerings, but unfortunately had a major problem with my order. After waiting for over 2 weeks to receive my package, I became concerned and attempted to reach out to HisRoom via email for some clarity. Unfortunately, after sending two emails, I still had not received any response or update on the status of my order.

This made me uneasy so I decided to reach out via phone to customer service. To my surprise, I was quickly informed that my order was lost in transit. While I understand that issues and delays can occur during transit, it was frustrating to learn that my order had never even made it to me.

When I requested that HisRoom send me a replacement, I was informed that the color I had originally chosen was no longer available. This was a huge let-down, as I had been eagerly anticipating my new underwear and had chosen the particular color for a reason.

Overall, I found the customer service and shipping experience with HisRoom to be less than satisfactory. While I understand that errors can occur, the lack of communication and follow-up left me feeling dissatisfied with the company's service. As a result, I will be taking my business elsewhere in the future and would recommend others do the same.

I recently had an experience with HisRoom, which left me feeling extremely frustrated and disappointed. I placed an order and was eagerly awaiting the arrival of my products. Unfortunately, after two months of waiting, the status of my order still indicated that the products were "not in stock". I found this extremely concerning and decided to reach out to the customer service team to inquire about the status of my order.

To my dismay, I was informed that the products were indeed in stock, but had not been shipped out yet. This made me curious about why the company was holding onto my items for so long without explanation. I decided to ask if I could change the delivery address as I had recently moved, or if I could receive a refund for the products. However, despite their error, HisRoom refused to accommodate either request and instead offered to have the items rerouted with their carrier.

Unfortunately, this wasn't a viable option for me as the carrier could not reroute the items without HisRoom requesting it for me. This unexpected roadblock led me to feel like I had been scammed out of my money and left without the items I had ordered. I was left frustrated by the company's lack of willingness to take responsibility for their part in the situation.

Overall, I cannot recommend using HisRoom for any future purchases. This experience has left a sour taste in my mouth and made me skeptical of their business practices. The lack of transparency and customer support gave me pause in trusting them again in the future.

As someone who values comfort and quality in their underwear choices, I was excited to explore HisRoom, the online retailer that seemed to offer an exceptional selection of men's undergarments. However, upon first glance, I found myself confused by the sheer variety of options available. It seemed that each item had a unique style number for each color, which made it difficult to discern the nuances of each style, particularly when it comes to differences in fabric.

While I was eager to browse through the options, I was disappointed by the limited display of products in the search results; only the top three items were shown. In order to see more, I had to hover over each item to access the image, which made the shopping process much more complicated and time-consuming. As someone using a Win10 laptop, I had hoped for a more user-friendly interface that would allow me to easily compare styles and colors.

Despite these initial frustrations, I did eventually find some great options that fit my needs and preferences. Some standout brands that I particularly enjoyed exploring include PrimeMan, which offered a range of styles and fabrics that met my needs, and Calvin Klein, which delivered on both style and comfort. Overall, while my experience navigating HisRoom was not without its hurdles, I found the selection of men's undergarments to be impressive and worth exploring. With a bit more attention to user interface and the display of products, I have no doubt that HisRoom would become a top choice for discerning shoppers looking for quality men's underwear.

Recently, I had the unpleasant experience of shopping on HisRoom, an online store, and I must say it was disappointing. I ordered two pairs of jockey underwear, but unfortunately, they arrived too large for me. Nevertheless, I decided to return the items for the correct size. However, that turned out to be a hurdle too steep to cross.

I returned both pairs in the same package, but I only received the red pair after waiting for a whole month. To add insult to injury, I never received the blue pair. I was extremely dissatisfied with the level of customer service provided. The unresponsiveness of the customer service team both via email and phone was worrisome.

If it wasn't for PayPal, my experience with HisRoom would have been catastrophic. I waited for a staggering 60 days before receiving a refund. Even then, the refund wasn't complete as I only received $21 out of the initial $26 I paid. Honestly, I was drained and over it after that. The amount of time and effort I wasted behind this issue wasn't worth it.

Based on my disappointing experience, I highly recommend anyone to stay away from HisRoom. Instead, consider purchasing from your local Jockey store locations. This way, you avoid the hassle and stress that comes with shopping on HisRoom.

My experience with HisRoom (hisroom.com) was a bit of a mixed bag. While I found their website to be user-friendly and easy to navigate, I did encounter a few issues with my order.

Firstly, I had selected a few items that were listed as "out of stock" at the time of my purchase. I was informed that they would be restocked within a few days, so I proceeded with the order. Unfortunately, I later received an email stating that these items (specifically, shorts) would not be available until the end of October. As someone living in Michigan, I was disappointed to learn that I wouldn't be able to wear them until well into the fall months.

I attempted to modify my order to remove the unavailable items and replace them with something else that was in stock. However, I was informed that I was only able to make changes to the color or size of the items - I couldn't remove anything altogether.

Ultimately, I decided to cancel my original order and start a new one with only the items that were in stock. Unfortunately, this meant that I lost out on the initial 10% discount that I had received as a welcome offer. While I was frustrated about this, I did appreciate that the cancellation and reordering process was relatively straightforward.

Overall, I would say that HisRoom has a solid selection of products and a user-friendly website. However, I would caution customers to double-check that all items in their order are in stock before making a purchase, and to be aware that modifying an order may forfeit any initial discounts.

I recently ordered 3 items from HisRoom (hisroom.com) as a gift for a friend. I received a confirmation email and was excited to await the arrival of my purchase. However, a few days later I received another email asking me to call ASAP. Unfortunately, my situation did not permit me to make the call immediately. I replied to the email, but unfortunately received no response.
Eventually, I was able to call through the USO and was informed that my order had been cancelled. This came as a shock to me, as I had not been informed of any cancellation prior to this. I was left with no option but to re-order the items over the phone. However, my dismay didn't end there - I was later notified that not all of the items were included in my order. This meant that I had to go back and re-order the missing item.
While I understand that mistakes can happen, I feel that HisRoom could have handled the situation better. I had no idea that my order was cancelled until I called them, and if they had communicated with me via email, the situation could have been resolved much sooner.
Overall, I was left feeling disappointed with the service I received from HisRoom. I hope that they will take this feedback on board and improve their communication with their customers in the future.