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USAA (United Services Automobile Association) Customer Care Service


9800 Fredericksburg Rd
San Antonio
United States - 78288

Customer Support Phone Numbers

+1 800 531 8722 5 7
+1 800 531 8877 0 1

USAA (United Services Automobile Association) Complaints & Reviews

USAA (United Services Automobile Association) - Texas, San Antonio / USAA -- Worst Aspects from Government and Military Rolled into One

TomSmithAwesome on Aug 3, 2016
I've been a member of USAA for 15 years. They have really declined in recent years, and despite what they say, they don't believe in supporting the military and their families. They are a profit driven organization with direct links to government, taking the worst from both worlds. I was a...

USAA - Texas, San Antonio / Claims Department

Jennifer Schryver on Aug 2, 2016
To Whom It Concerns: My insured was in an automobile accident on June 19, 2016 with Austin Harms, who is ­insured by USAA Insurance Company. I notified USAA of the accident on June 20, 2016. On June 20, 2016, I submitted a copy of driver exchange form to USAA for my insureds claim . On...

United Services Automobile Association - Texas, San Antonio / Car insurance

thoe on Jul 20, 2016
My car was recently stolen (7/9/16) and unfortunately recovered 6 days later after being in several high speed chases ultimately blowing out the front tire. I contacted USAA and left several messages over the 6 day period and my only return contact with USAA was a message they left on...

USAA Federal Savings - Texas, San Antonio / Checking account

Sadveteran on Jul 8, 2016
I was scamed by a company representing themselves as Cash net USA. They had all my personal information due to the fact I was searching for a loan on the internet. I reported these people to USA and now my checking account has been closed by USA, and USA knows I was scamed. And you say you...

USAA - Kansas, Shawnee / Banking

Ksirish1 on Jul 6, 2016
My checking, savings, credit card and home equity line of credit accounts were all defrauded in numerous ways...unauthorized wire transfers, cash advances, fraudulent payments on my credit cards and HELOC accounts (freeing up money to transfer into checking so that the person or person...

USAA - Texas, San Antonio / Insurance

RonKap on Jul 6, 2016
As a longtime (over 15 years) customer of USAA for a multitude of their product offerings, including Investment services, banking, credit cards and homeowner and auto insurance, I am qualified to comment about their flawed corporate culture and poor customer service all the way up to the...

USAA Auto Insurance Co. - Minnesota, Saint Paul / Worst Customer Service in the History of Bad Customer Service

Really Pissed612 on Jun 30, 2016
Move over cable TV and phone companies, there is another bad-actor in town - USAA customer (dis)service. I have been an USAA "victim" for about 3 years now and I must say that this company puts the UCK in SUCK! Every, (and I mean every) transaction with USAA customer service is a major...

USAA - Texas, San Antonio / Auto insurance

Nicky Smith on Jun 24, 2016
USAA randomly removed my rental reimbursement when I purchased a new vehicle and traded in my old one! USAA will randomly make changes to your insurance without your permission. Make sure you review your documents and coverage weekly. I changed mine to paper mail delivery to make sure they don't scam me again.

USAA - Texas, San Antonio / Banking / Insurance

virgil hardin on Jun 23, 2016
I had rental insurance on my policy and traded in a vehicle that was covered but had the rental insurance transferred over to the new vehicle, I had a accident with the new vehicle and while in the process of reporting the accident I found out that USAA did not transfer my rental insurance...

USAA - Texas, San Antonio / Checking

JDson on Jun 7, 2016
My son had seen me take a picture of a check and decided to do the same thing. This resulted in me having a negative balance of $1600. I called to find out why my account was unavailable and the woman treated me like I was asking for government trade secrets. She refused to tell me what...

USAA / Auto insurance

Gregwakeel on Apr 13, 2016
Don't ever become a member or get in an accident with a member. My car was at a garage getting fixed and the day before I was to pick it up a usaa member hit another car and that car smashed into mine. First was the rudest person ever Eric carrol a real straight douche bag...

USAA - Texas, San Antonio / Banking

Nothing2016 on Apr 7, 2016
I had been with USAA for over 10 plus years. The last three years they have taken a nose dive. I have removed all my business from them, ie: checking, savings, credit card, and finally my auto loan. The auto loan was the final straw. I had previously set up automatic drafts for my auto...

USAA - Texas, San Antonio / Refusal to remove a levy on EXEMPT funds

lawrenk on Apr 6, 2016
On April 6, 2016 at approximately 4pm, I noticed that $161.51 was placed on a hold in my secondary account. I immediately called and was given a telephone number for Virginia Tax Office. I spoke with them and confirmed that the debt was owed and was told that they would not take anything...

USAA - Texas, San Antonio / Security/Privacy and Customer Service

Reviewer22697 on Feb 26, 2016
Recently I submitted all the required documents for eligibility and residence via an email attachment to USAA. When I called after three days, a Customer Service representative told me they received my email but no attachment. Since the attachment included more than enough information for...

USAA - Texas, San Antonio / Not covering my stolen enclosed trailer

Foodgod1 on Jan 31, 2016
Regarding the theft of our 2 year old enclosed motorcycle trailer-- Today I received this email from USAA Insurance Company. Not only do they value the trailer at $0.0 dollars, they are requesting the registration, title, and documents. USAA came highly recommended. Now, I'm finding out...

USAA - Texas, San Antonio / USAA Checking & Customer Service

Mariel Donovan on Jan 26, 2016
Earlier this month, I decided to switch my primary bank account to be USAA. Upon that decision, I closed my other checking account, and submitted for new direct deposit with my company. However, it was too late in the pay period, and instead of direct deposit, they gave me a payroll check...

USAA Auto Insurance Co. - Idaho, Garden Valley / Auto Insurance

Reviewer24086 on Dec 22, 2015
In the last 18 months I have lost a $ 7200.00 classic truck due to semantics. Been threatened with cancellation 5 times due to presumed non-payment even though money was in my account to cover payment. I have been told I hadn't any auto rental reimbursement even I am paying for full...

USAA Auto Insurance Co. - Oklahoma, Lawton / Filing medical treatment

Reviewer97433 on Dec 11, 2015
On August, I was hit me an USAA member. She reared me while I was at a stoplight. I have dealing with Christina Weathersbe in the San Antonio Casualty Claims. Christina Weathersbe has been nothing but rude to me since the accident. I have not received my medical bills due to the accident...

USAA - Texas, Texas City / Fraud

Reviewer18221 on Dec 7, 2015
I report unauthorized taking of my money out of my account to USAA. I explained that it was a large amount of 994.00 and 750.00 dollars which they told me the persons name but there was nothing they could do when you wire money from an account there is a routing number so the bank...

USAA / Just got insurance policy in October both with banking account also

Reviewer26886 on Nov 28, 2015
I took out an auto insurance policy in October. I opened the checking account the same day. The accounts were opened and paid for with another debit card. Everything was fine. (I thought) not long after I received a letter saying that there was a charge for lack of funds. And that the...

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