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United Healthcare Customer Care Service

United HealthCare Services, Inc.

5901 Lincoln Dr
United States - 55436

Customer Support Phone Numbers

+1 952 992 4132 20 17

United Healthcare Complaints & Reviews

United Healthcare / Coverage issue

Screwed by UHC on Dec 1, 2016
Medical premiums for United Health Care policy are auto-pay monthly and paid up through December, 2016. Family member needed immediate medical attention November 28, 2016. Coverage denied at medical facility. Re-confirmed with UHC that premium paid up and current through December...

United Healthcare / Claim reimbursement

Breezy0547 on Nov 18, 2016
In April 2015, I submitted a claim for services that occurred February 16-March 19, 2015 (within 30 days of service). For a year and a half, I fought with UHC to get reimbursed for the benefits I paid out of pocket (over $18, 000) and to which I was entitled under my plan. I was repeatedly...

United Healthcare / Prescription

Maria Collier on Nov 17, 2016
United Healthcare is the worst insurance I have ever had to deal with. For the past 3 days I been talking to them about a prescription that the doctor recommended for my husband to quit smoking. His employer changed insurance in the process of program of stop smoking and United Healthcare...

United Healthcare / Pissed off with customer service - united healthcare

Krishna Sahiti on Nov 8, 2016
I am a medical services provider. A claim of October 2015 had been denied for some reason, since then we have been appealing claim. UHc denying for some or other reason, once they say need to submit reconsideration form and then they say need an appeal. Everytime calling customer service...

United Healthcare / Benefits not being paid out per agreement

pookadrools on Nov 3, 2016
I was a gastric sleeve surgery patient at Johns Hopkins Bayview. I was enrolled and completed the nutritional program by November 2015. I switched my coverage from United Healthcare with Enterprise to United Healthcare with Nestle through my husband's employer since Enterprise didn't elect...

UnitedHealthcare / Mix up insurance plan

amhj on Sep 7, 2016
On the middle of August 2016 i call UHC for need of transportation for my mom medical appointment ONLY!!! C.S. Transfer me to Sales dept. They offered me a plan with transportation prescription, vision, dental and other services. I explain sales lady that i was looking for transportation...

United Health Care / Managed medicare

rawdon on Aug 29, 2016
They could care less about customers. There are four rude customer service reps for one good one. I have ordeals each week that take me hours to work out. Today I was told my husband was not getting his meds because they called the doctors yesterday, which was a Sunday and did not get a...

United Health Care / Inadequate service with united healthcare

mamadog1 on Aug 23, 2016
Tried to get approval for a out pt surgery. Received pending precert. Never heard back from united health care. Called again, call lasted 1 hour - selance gave a pending number, however she put the patients young son in as the patient. Patient was having a hysterectomy. Marilyn deleted the...

United Healthcare / United healthcare service

cricket dawg on Jun 26, 2016
I have tried to get a sewer chair for two months I can't stand up after a bad car wreck and had surgery on June 15th, let out of hospital on June 18th asked for home health care to clean and cook help me bath and a home nurse care for my wounds, I have called every day and no help, I have...

United Healthcare / Provider neglect

lis62 on Jun 21, 2016
I have been a provider with UHC for 10 years now and have had nothing but headaches. I have claims that are over 18 months outstanding that managers have finally started to address, but are not following through. I had a phone consult with 2 managers on 4/8/16, they were "looking into"...

United Healthcare / Health Insurance

Matthew William Farver on May 31, 2016
I started work with a new company that uses UHC. I live outside of their main area in the Northeast and when I used their website to look up providers I found none in the area. When I contacted them about this they told me the same thing. I cancelled the coverage and went on the very...

United Healthcare / Lack of action, dragging their feet

Hashbrown on Mar 30, 2016
I've had an issue with my left leg for weeks now. It finally got to the point where I could not put ANY pressure on it at all and went to urgent care on 3/17 and was diagnosed with sciatica and was given muscle relaxers and anti-inflamatories and told to stay off it for 3 days. I went back...

United Healthcare Insurance / Plans

djdurham on Mar 26, 2016
i signed up for the $400/month bronze plan with prescription savings plan..Once i signed up for that plan, i then found out it doesn't cover mail order prescriptions, or most prescriptions in general. I called for assistance and basically was told, "sorry we cant do anything..." i basically...

United Healthcare / Denial of Shingles Vaccine

jwb2016 on Mar 7, 2016
I have received yet another denial letter from UHC in response to my BBB complaint. They basically rehashed their denial stating it was just an "estimate" and referred me to the "Why Costs May Vary" section.I would understand if they gave me a different amount for my Out of Pocket expense...

United Healthcare / Denial of Shingles Vaccine

jwb1957 on Mar 7, 2016
I have received yet another denial letter from UHC in response to my BBB complaint. They basically rehashed their denial stating it was just an "estimate" and referred me to the "Why Costs May Vary" section. I would understand if they gave me a different amount for my Out of Pocket expense...

United Healthcare Insurance / Change of address, notified them, cancelled our policy without any notification

1pissedoff on Feb 19, 2016
Recently, my parents moved from one county to another, then 7 months later, moved back to the original county. We notified United Health Care and Social Security, along with banks, phone company, gas and electric and water etc... The change of address information was mailed in, in writing...

United Healthcare / Dental thru Medicare Advantage

Reviewer21373 on Feb 5, 2016
Absolutely the rudest and most arrogant "supervisor", Rodney, who was of no help, very insulting and a waste of time quoted me I would have 2 copays for preventative care service which is wrong, when i questioned him he became very belligerent and insulting. Refused to connect me with hi...

United Healthcare / MRI denial

cherishrodden on Jan 26, 2016
My Dr. ordered an MRI after finding a mass in my uterus on 12/19/2015 sonogram. I am scheduled today to have the MRI with contrast completed. I talked with the hospital a week ago before today and they approved the MRI stating that I would only have to pay $199 in a co-pay. I received a...

United Health Care (Uhc) / Gold plan covered..

Dustin Cotter on Jan 25, 2016
Do not try to call uhc's customer service line.. The time of day does not mater... After 62 minutes on the company phone the call went until 4:02pm mst which is after 6 pm est.. When they close live customer service... This company is horrendous.. I have covered my daughter with them on a...

United Healthcare / COBRA account

Jay328 on Jan 21, 2016
For me the UHC Customer Service is the worst I have ever seen. I plan to file a case to local government for this issue. Any suggestions how to file such a case? Here is my story: 1) Switched to Cobra in 09/2015; Premiums paid in time from Sept to present time; No family changes; 2) UHC...

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