This company has taken it upon themselves to announce in writing when going to our website that: "Trend Micro has confirmed that this website can transmit malicious software or has been involved in online scams or fraud". We are not guilty of anything of the such. I just contacted their corporate headquarters in California and cannot TALK TO A PERSON to find out #1 WHERE this information came from; #2 what gives them the RIGHT to post this false information about ones' business website; and #3 under WHAT verification system do they use before posting this malicious information on the web! Do you know what I was told? to give them my email and they would send an email and I can email them the information.. that there is NO OE there i can personally talk to. What a bunch of CRAP. I WILL IMMEDIATELY BE UNINSTALLING THIS VIRUS protection from my computer and would suggest you do the same and no longer do business with such an UNETHICAL COMPANY!...
The complaint has been investigated and resolved to the customer’s satisfaction.
My Chase credit card was recently billed $139.90 for internet security program that I didn't order. I am already paying for a program that is in place. Please take this program off and credit my card.
I did not authorize RENEWAL of Trend Micro's software. My Internet connection is protected by AT&T and I do not require or need Trend Micro's security software. I request my credit card charges for $71.95 be removed.
I did not authorize Tend Micro to take money out of my account. I want the money returned to my account immediately or I will file charges with the BBB and also have my bank file a claim. I want this done no later than November 12, 2010. Thank you.
Jeneen George
I have been charged $ 62.95 on my discover card. I did not order or authorize this purchase. I want it removed and credit returned to my credit card immediately.
Please refund the charges for the Trend Micro Anti virus of 39.95 and 6.95 that was charged to my account reference number 2443099L4BM5D15JT and 2443099L4BM5QXSXJ on 9/01/10. This antivirus is not supposed to be charged to me it is provided through my internet provider.
I was recently billed for 35.95 to my account and I did not authorize this transaction. I do not want to automatically be billed for anything without me doing it. I would like a full refund please credited to my account. Thanks.
$35.95 of DRI*TREND MICRO ORDERFIND.COM MN was charged to my bank card without my authorization. I want this unauthorized charge removed and the funds restored to my account immediately. I do not have any Trend Micro products on any of my computers. What can I do?
They placed a charge on my credit card for $35.95 with out getting permission from me and they do not even have my computer using there product. It has been over a year since using there product when I lived in Colorado
please cancel the trend micro that was automatically charged to my charge card. i was also charged for a service to cancel the service which it did not do...
trend micro has bill my credit card without my permission.I am no longer useing their antivirius.also when it was time to renew on the 15th of may I chose NOT to.but the billed any way..I have no way to contact them.their 1-800 # is not valid.please have this company refund my account a.s.a.p
I have a charge on my Visa for Trend Mcro's virus protection for my laptop. I cancelled this product last year, and do not
want to re-order. Please arrange a credit on my credit card for the $44.95 USAD charge ($48.60 CAD).
Jack Anderson
While going throught by bank statements I noticed a charged dated 2/17/2010 for the company Trend Micro for 44.95 that I absolutely don't recall ordering and certainly never recieved a download for the virus protection software. I want my money refunded for this charge.
I have a charge on my credit card for $44.95 from DRI*Trend Micro orderfind.com. I never ordered or confirmed this transaction. How do I get these charges reversed?
I was reminded one month before my security service was to end, so I subscribed for another year (Thru april 4, 2011) . This renewal was to cost $39.95, but my credit card was charged twice--once for $39.95 and another charge from Trend Micro for $7.95. I would like a refund for the $7.95.
My creodit card was charged $69.95 on 2/3/2010 for services that I have not used in 2010. In fact Trend Micro software is not on my computer.
On 01/05/10, $44.95 was taken from our Visa credit card by Trend Micro. We are still recieving messages that our PC-cillin has expired and we are not protected.
A charge of $39.95 was placed on my credit card without my permission for a product I did not order. I want the charge removed immediatly.
I was charged $39.95 from your company without my authorization and I do not know what it is for. Please credit the charge .
Thank you,
Cindy Drago
My account was charged for additional software that I did not apporve. I purchased Internet Security for a total of $46.90 on January 4TH 2009. The next day my account was charged for an additional 39.95. Please credit my account for the $39.95. Thank you.
I did NOT renew my Trend Micro antivirus software but it was billed to my American Express credit card. It needs to be removed and/or canceled.
C ancelled internet order for antivirus @ $47.95 with trendmicro and was told my visa credit card would be credited this month. No credit noted on latest bill and have been charged again the annual fee.
I was Billed for 39.95 and i don't use or haven't used this proudct in over a year. I would greatly appericate a refund to my account. Thank you any question call me or e-mail me at missudenise@yahoo.com
i have a charge on my credit card from your company and have never even heard of trend micro. please refund!
I had gotten a bill that said I had token out $55 but I didn't and they said that it was with digital river. I have never purchase a product with trend or digital river. Will I get my money back or what should I do?
automatically renewal of virus security program and no customer service to talk to or cancel the service
PLEASE DO NOT DEBIT MY CARD WITH ANY TRANSACTIONS, NOW ANDD IN THE FUTURE.
I HOPE THAT YOU ACTUALLY DO NOT HAVE MY DEBIT CARD DETAILS HELD ON RECORD, IF SO PLEASE DELETE AS SOON AS POSSIBLE.
My site has also been maligned in this way. I have a subscription for regular monitoring and cleaning of my site with on of the best companies out there. As far as I can tell, Trend Micro returns false positives on a regular basis and are not forthcoming with their evidence to support these claims.
Trend Midro charged our credit card without authorization or notification.
Have not been able to download the security syster.
my credit card was used without my authorization. i want my money back in my account immediately!
I DID NOT AUTHORIZE A RENEWAL FOR TREND MICRO.
I need to talk to a human being about this charge I cannot get an actual number
I paid for this product in may and never recieved the product.
i was charged twice on my credit card for sortware i recieved once
Trend micro Antivirus is charging me extra after i paid a renewel for two years. they are charging me $35.95 for no reason at all i would love for this to get fixed and my money returned to my card. their service is horrible because i couldnt reactivate the year i had left just because i did a clean up on my computer. I would like for you to solve this problem as soon as possible because i didnt authorize them to charge that money i would consider this as froud from their part. Horrible company i already stopped using their service and never again using it.
I have been billed for a renewal that I did not request. I was sent a renewal request that I did not respond to and was still charged for the service. I would like the charges removed.
I recieved a charge on my credit card for what ?
I have ordered nothing and am quiting the use of trend for anti virus
what am I being charged $35.00 for ?
I did not authorized this bill
Was double billed my credit card twice when I only ordered one product (coverage for one year). Ordered made on 4/20/2010 for $63.90 but billed twice that amount separately.
Luis A. Martinez
11377 SW 84th Street Apt. 219
Miami. Florida 33183
Please reverse erroneous charge of $52.00 on my credit card transaction date of 13/05/10. This item was not approved by me. Please cancel any auto renewal. I am not a customer.