Toyota
reviews and complaints

Hello there,

on the 30th of may I bought a part for my Toyota pruis called an EGR valve,which cost more than 360.00 euros excluding vat. The desk clerk offered for me to buy a reconditioned one for 190.00 euros but ,I prefered the new one. At the payment he surcharged me 100.00 euros extra to force me to bring back my defaulted EGR valve, and said he would give me my 100.00 euros back once I gave him my old valve. I did not appreciate being forced to give my part to toyota which they will recondition and resell for 190euro

I sent my Toyota Camry for changing the windscreen on 31 May 2023 and collected on 3 Jun 2023, i found out the dashboard was damaged during the collection, I refused to collect the car but the staff asked me to collect it and will feedback to me on 6 Jun due to the public holiday on 5 Jun. There is no news from the staff on 6 Jun, i followed up with the staff on 6 Jun evening, she said the technician claimed was damaged before he changing the windscreen but he did not take any pictures, and few minutes later, she sent me a picture of the damaged, the picture was after the windscreen removed. She get the manager to call me on the very next day, but the manager said my dashboard in old and that model is sticky, asked me to change from outside, don't change in Toyota Service Center, I asked him if he would like to compensate if I change it outside, he quickly turn off his phone. I whatsapp to the staff and told her to inform the Manager that I will make a complain to Toyota Service Center and also make a complain to the Ministry Of Consumer, but they did not reply to me at all.

Hi Amal, Hi Toyota Customer Support,

I am writing to appeal on the warranty of my 2015 Toyota Camry Hybrid battery. Feedback from Focus Sentral Cheras Toyota Dealer said that the hybrid battery had passed its 8yrs warranty but I am saying that it only exceeded by 2 days. Isn't there any allowance for plus minus a few days?

Registration in Toyota database shows 29/5/2015 and I sent the car in due to the warning sign on the 2/6/2023. In fact the decline in battery performance can be felt 2 years before that already. If you calculate the date of the roadtax 31st May (meaning when the car was legally fit to be driven), it is only 2 days past the 8 years warranty period.

I have been servicing my car regularly and on time per schedule at Authorised Toyota service centres without fail. And now because of the 2 days, I was told that I am not qualified for the 8 years warranty on the hybrid battery. It is disappointing that my 8 year commitment to Toyota service and maintenance is not being considered and denied warranty because of a 2 days lapse on the warranty period.

I request your reconsideration and escalation of my case to your higher management for reevaluating this appeal request. My car remains at Focus Sentral Cheras while awaiting your reply.

Thank you.

Regards, Adrian

I live on a dusty gravel road. I was not aware the Cross L does not have a back window wiper. I did not see where the specs stated there was no wiper. If I knew , I would not purchased the car. I thought all suv's required a back window wiper because of the suv design. Dust will accumulate and cause a possible safety issue. If I was aware would purchased one with a wiper. The sales person did not know there was no wiper available on the Cross when I

called him several days later. I now have problem looking out my back window. Why was the wiper eliminated?

I bought a Brand new Fortuner from Nippon Toyota , Ernakulam. Took delivery of the car on 28/Jan/2023 On 04/April/2023 the car would not start , On talkng to the service personals , they advised to jump start and bring the car to show room. We requested several times to change the battery but they gave us a claim receipt note stating that the battery is perfectly alright. Now on 03/June/2023 the car is again not starting. They are asking us to jump start and go to the showroom.

Please note that the car is being used by my father who is 70+ year old. He lives in Munnar which is around 120 KMS from the showroom, I bought this car because I wanted my old parents to use a hassle free vehicle.

Now I regret for buying a Toyota Vehicle. I always heard good about toyota but now sadly I realise i was wrong.

Please for heaven sake instruct your agents to replace the BAD BATTERY with a new one.

The Regn no of the car is KL41T6969

CHASSIS NO: MBJAA3GS200579866-0123

MY Email : [protected]@gmail.com

The said vehicle was purchase on 02/05/2022 brand new with only 20miles

on the odometer. Five months or less after driving the truck. I started hearing a squeaking noise coming from both front sides of the vehicle and AC not Colling properly. On my first vehicle maintenance visit. I made the request to Auto Nation Toyota Of Cerritos service to inspect the issues. Due that it was a weekend the service assistant said no techs were available to do a drive test.

I went back for the second maintenance on Jan,7 2023. Spoke to Anthony about the same issues. This time the vehicle was checked by a tech. They said the skip plate was causing the noise. The tech tighten it and it worked for a few weeks, but the noise started again. The AC still has the same issue. I have to put it at full speed in order to cool. I took it the third time on May 20, 2023 for the same issues. The tech adjusted the ski plate and check the ac as well. The vehicle still having the same issues. I spoke to Mr. Salman Bickiya my sale associate no help. He gave me no options at all.

Hi Team,

I booked a service appointment with Toyota local dealer (Yark Toyota) for my 2016 Camry car on 02/25/2023.

Yark serviced the car and after two days I started getting noise from the front left wheel, which was getting increase based on speed.

Since there was no appointment available till 03/13/2023 with Yark. So I visited to other local service dealer (Midas, Perrysburg, Ohio).

during Midas investigation, I was shocked to know the reason for this noise (nuts were loose the in front left wheel during service by Yark). hope you will understand my concern "how big was this risk", when I had drive on highway also with Family.

I called to Yark and visited their workshop on 03/13/2023 and met their service manager - but very sorry to say, he was not able to explain reason for this big mistake (loose nuts)

I am raising my concern and looking forward for appropriate action on your service agent Yark Toyota

(since I am not able to attach, pdf documents, you can reach me at [protected] for further information)

To whom it may concern,

I purchased my 2022 Toyota Hilux in December 2022. Soon after, I felt a grinding/grating when changing up to 2nd and 3rd gear. This was intermittent and I thought to let it go. On 2 Feb 2023, I took it back to Bidvest Mcarthy Ballito and asked the salesperson (Donnovan) to take it for a test. He said that he also witnessed it but I should drive it for a while to see if it goes away. It did not go away and on the 10 000 service (end March), I asked the Bidvest Mcarthy Ballito to once again test it out. The feedback was that there was definately something wrong and that they would have to send it to the gearbox centre in Durban. This was done (after having the vehicle for almost two weeks). To this day I have no feedback as to what was wrong. Again the fault was intermittent, but marginally better. It has subsequently deteriorated and again took it to the same dealership on 18 May. After test driving the vehicle, the technician (Jenade) told me that there is nothing wrong and that I am not engaging the clutch properly. Unfortunately the phone died during our conversation and I never heard from him again. I then tried to contact the service Manager (Segrin) and left a message to call me back. No response. I got hold of him on 19th May and he said that he would arrange for a Toyota technician to test my vehicle. Still to this day no response from him.

I am really dissapointed in the service and comments made from the Ballito branch. I thought that I was buying into the best brand in the world, but now in hind sight I should not have changed brands. I have lost my passion of owning a Toyota bakkie.

Disgruntled Member of the Toyota family

Phillip Hugo

+[protected]

I’m sure what they did to me is illegal. There is to much that went wrong to say right now because I know nothing will be fixed. The service center actually told me they sold me the warranty doesn’t even cover the car I bought. Why is this happening w no consiquences? I was sold a 2018 Subaru from Toyota and brang it back the same day and every day until they sold me a new Camry but only after I traded my Subaru in that I just purchased from the same place a week before for a way lower price. Then my trial periods r already over for the wi fi and all extras when they told me it’s free for 3 years. I have not even owned the car for a month. I’m so disappointed w the whole thing. My credit was almost perfect and it’s still going down and I’m still getting credit stuff in the mail from them and they also ran my credit again when they already ran it for the Subaru a week before. I hate the whole situation and I have no paperwork I have no idea where to even pay my bill I was given everything on a flash drive when I don’t even have a computer. My payments for the Subaru were $550 now for this Camry it’s $850 and I told them I can’t afford that but they said that’s all they can do or else I’m stuck w the Subaru that’s a Lemmon. The service guy couldn’t believe how bad of a deal I got because the warranty and everything I was told on the Subaru was a lie.

May 18th, 2023

I have always had my Toyota corolla serviced at the dealership. As soon as I take it to the dealership in Jacksonville Florida automatically $6500 worth damage quoted to the engine. $1700 worth damage to the catalytic converter before the car was even inspected. When asked to speak with the service manager he acted like he would rather not even be bothered with speaking with me. After taking my vehicle to another dealership turns out all I needed was a tune up. Never taking my vehicle back to Arlington Toyota dealership for anything. Horrible experience. That being said. Absolutely love my little Toyota corolla still running strong at 57k miles

Seen the rust slight hole on frame took it to dealership to have it inspected they said they wouldn’t touch it unless toyota mnfg. Said to do frame inspection so after 3 dealerships denying inspection of faulty frames by toyota I started tapping rusty metal lightly 1/4 inch pieces of metal started falling out of frame here’s a picture after 10 minutes of tapping on metal both pieces of metal on half the frame are completely gone! How can a company put 15 years on something so wrong it’s uncommprehenceable? Toyota screwed the pooch so to speak on this one! I’m anti - toyota from now on they don’t stand behind their vehicles i’m done sailing my highlander 2 tacomas and never buying another toyota ever!

My car accident & send to Toyota Service Center (Rawang) branch to do the repairing. After the insurance claim was approved, I keep calling to check when to start to repair & date to get the car. But until now, almost 2 months, they haven't started yet for the repair & keep giving the reason said that because of pending some spare parts - Bonnet & bumper delay from their spare part department.

I'm so shocked, it take so long to wait. I choose & send my car to the Toyota service center to do the repair because I believe/trust they service more efficiently but am really really disappointed.

I hope someone can help/solve this problem.

M/v Reg#VCY668

This is to bring to your kind notice- that, Toyota Yaris, registered at 2018 september had to go for change of Cooling Fan Motor, which is not expected in toyota car's and same is the feedback of many toyota users, also self had to pay an amt of INR 15004/- for replacing the same in such a short span which request please review as such situations don't occur for toyota cars and wish same could be reimbursed..

Vehicle nbr: KL43L-3242

Done at Nippon Toyota , Nettoor..Cochin.

Would request for your earliest assistance.

Peter Fernandez

H/p : [protected]

I don’t understand how a massive company like Toyota can sell me a damaged vehicle as a Brand New vehicle (2022 Toyota Tacoma) and get away with it!. I understand that Toyota didn’t realize that the factory installed roof rack was improperly installed at the factory which caused water to run down the inside of the interior which caused mold to grow throughout the inside of my interior and airbags leaving an overwhelming smell of mildew but that is exactly what happen. The water also ran throughout the inside of the dashboard which caused massive electrical damage, I’m sure this truck will have electrical issues for as long as it runs. This truck spent over 6 weeks is the shop and has been to the dealership multiple times, but Toyota will still not give me my money back. I got nowhere calling the main Toyota complaint center, they actually acted as if they were doing me a favor for fixing it! The audacity is killing me! Be smart and don’t buy a Toyota as they obviously don’t care at all about customer values. It’s a shame that a billion dollar company like Toyota treats their loyal customers (not anymore) this way and take no responsibility in selling me a damaged vehicle as brand new and not taking responsibility to do what’s right!

P.S. I'll be posting this often.

All what I needed was a flat tire fix. I was in Coram, New York on May 10th. Initially the customer service was very helpful she managed to locate me through my iphone. And they sent me tow truck from AAA he was great too but he wasnt sure how to replace it. So he brought me to Mavis where I was forced to pay a tip orelse he would have charged me 40 for mount and balance a spare wheel. That is what I got for roadside assistance. From Toyota cares is that tge care I had to spend about 2hrs

John Nunez is the worst, most unprofessional, aggressive person I have ever encountered. Because of him solely , I cannot wait until my lease is over, so that I never have to deal with that level of disrespect. John Nunez belittled me, raised his voice at me, raised his hands at me in an aggressive manner, and then told me to get in my car and leave because he was not going to fix my car, I am a women of almost 70 years, that is unacceptable. If I could give negative stars I would. I also plan on posting this as a google review to let people know what to expect when going to Toyota Universe.

I am writing to appeal the rejection of Hybrid battery Warranty Claim for Toyota Camry 2.5L Hybrid (A), Car registration number PMJ 2688. The claim was made at Toyota (SP Selatan Otomobil Sdn Bhd.), Address Lot 1365, Padang Temusu, Sungai Pasir, 08000 Sungai Petani, Kedah. As per Toyota website stated, All Toyota hybrid vehicles manufactured and sold from 2009 onwards are applicable for warranty battery claim with no mileage restriction too.

The reason of rejection is due to I am not bring the car for first service. As per Toyota periodic maintenance, you side have three (3) kind of checking/maintenance: -

1) Max check basic

2) Max check Advance

3) Max check Advance plus

These checking is totally not included of checking the status of usage life of Hybrid battery, so there is totally no relation between first (1) service and Hybrid Battery Warranty. I have no idea what kind of this justification. Or because the first 3 years or 100,000 km (whichever comes first) is covered under the standard Manufacturer's Warranty. Then the additional 5 years thereafter is covered by UMW Toyota Sdn. Bhd so is it this is the reason why you simply reject may warranty claim to avoid burden cost.

I am very concerned of this case due to my warranty will end by this December 2023, I am look forward

Enclosed with this letter are a copy of the registration card and photo for your reference. I am really appreciating for your help and cooperation. Awaiting your reply.

Thank you.

Your sincerely,

Lim Yew Beng(Owner)

[protected]

To whom it may concern,

In January, my husband and I purchased a black Toyota Agya automatic transmission from Toyota La Marsa in Tunis Tunisia. We were informed that the car would be arriving at the nearest port weeks later and that we would be able to pick it up sometime in late February.

As time went on, and February became March, the dealership then informed us that things were taking longer than expected and that late March should be the date of our pickup. March then became April. We were told over and over to "continue waiting" and "it should be here soon.

We were told that"the car should arrive in the first week of April". It did not. We were told that the car was at the port and just needed to be offloaded - we contacted the port, only to be told it had not arrived yet.

My husband and I purchased a car in January, and were without transportation for months. We were never offered a rental car until ours arrived, we were never given any sort of compensation or reimbursement for waiting as long as we had to, we were never even offered an apology by the sales rep who continuously lied to our face as they said"just one more week".

Upon finally receiving the vehicle last week, it took us less than a day for the battery to die and for the power steering to fail. There was no car check or maintainance before they handed it to us. The car has now been brought back in for service twice, and we are being told by the technical repair representative"we cannot have it fixed soon, we need to wait for approval from corporate in Japan before we can service your vehicle".

This has been more than the worst car purchasing experience we have ever had, this is the worst purchasing experience period.

We are again, without a car, waiting for the dealership that we have already lost faith in months ago to fix the current issue.

We are very disappointed this is all happening on the name of a reputable worldwide brand as Toyota.

I am attaching a copy of my car purchase receipt to this email.

You may reply to me at this email or call me at +216 [protected]

Sincerely,

Hind Ouerghi

We have a 2016 Tacoma and less that 65K miles. All 3 injectors had to be replaced and I was spoken to like I was an idiot. Toyota brags about their cars going 200K+ and no major issues especially if all the maintenance is done as required. Well that is a bunch of BS. No truck should have 3 injectors go bad at 65K of which 1 was critical. Then I find out that the so call extended warranty we bought only really covered an additional year beyond what Toyota covers. Why on earth would anyone buy an extended warranty for nothing really. I think Toyota should back their product when the product is basically new comparatively to the miles on the vehicle. Additionally, their so called supervisors do not call back as promised. It took me 3 follow-up calls to actually speak to a supervisor and not accept that I would get a call back.

I went for my car service yesterday 17/4/2023. My appointment was at 10am at toyota unihub puchong. I dropped my car at 9.50am. Upon receival of my car they informed me that my car will be ready by 3pm as I wanted them to check my air cond as well. I agreed and told them ill be waiting here with my 4 year old daughter would appreciate if you could speed up the process.

However, instead of speeding up they prolonged it. My car issue was detected at 1pm (according to the staff) but I was not informed until I went to ask at 4pm. Then that service guy went to check and went back to his seat.. Then I went again only then I was informed that my car has air cond issue and they wanted to know weather I want to get it fixxed. My question is why didnt they straight away ask me for next action after detecting the issue. Why wait till I ask after 3 hours?

Even after this they took another one hour plus just to top up my air cond gas. I ended up being the last person to leave the centre at 6pm. I was there from 9.50am untull 6pm with my 4 year old daughter. The service guy lucas was not accomadating at all. Firstly, toyota cars seem to lasts only until the warranty. Right after the warranty one by one giving issues... Not to forget the horrible service experience...

What is toyota doing? What action will you take? You only care until your car is sold is it? The after sale service is miserable.