General Motors
Reviews and Complaints

I currently own 4 GM vehicles and 10 over the years. Never again. Letter to GM.

I am writing to formally express my deep dissatisfaction with my recent experience as a GMC customer. Over the years, I have been a loyal supporter of the brand, having owned no fewer than ten GMC vehicles. In total, I have owned over twenty different vehicles, including motorcycles, and I can confidently say that my recent experience with this Buick has been the worst I have ever encountered with any automotive company.

At just 1,700 miles, the turbo failed, rendering the vehicle inoperable and I am told it will be months before it is fixed as the parts are on back order. Apparently, this is happening to a lot of their cars from what they are saying. This is simply unacceptable for a brand that promotes reliability and quality. What has compounded my frustration is the lack of support and accountability from GMC. Despite repeated attempts to contact your customer service department, I have received no meaningful assistance or follow-up. I was told I would receive a callback within 72 hours—this did not happen. I had to initiate another call, only to be told again that someone would return my call, which again did not happen. When I called a third time, the representative I spoke with was extremely rude and unprofessional.

Additionally, the dealership has been unhelpful in resolving the issue. The complete absence of communication, compassion, and customer care from GMC has been disappointing and disheartening. Based on this experience, I have lost all confidence in your company’s commitment to its customers.

I can assure you that neither I nor my family will ever purchase another GMC vehicle. Furthermore, I will not hesitate to share my experience with others and strongly advise them to consider alternative brands that demonstrate greater accountability and respect for their customers.

Love the truck, Hate that it has went into limp mode following a warranted part that nobody seems able to get. I have called the dealership where i purchased it and left messages with no response. This is the only vehicle I have and the one person i did talk to said i couldnt get a loaner while my truck is waiting to get fixed. what am i supposed to do until then. This is GM financed . Please Help me out I am in Alaska with limited options.

[protected]@gmail.com

I am writing to formally escalate a complaint regarding our recent lease experience at Bowman West Kendall, specifically concerning a Chevy EV Silverado truck leased on April 27th, 2025.

We spent the entire day at this dealership on a Sunday finalizing the lease agreement, ultimately leaving after hours due to the lengthy process. Despite the extended time and effort on our part, we were told that the bed liner and charger—which were included as part of the deal—could not be provided that day because the service department was closed. We were assured by the manager and sales associate that both items would be handled at our scheduled appointment the following Saturday.

At that appointment, driving an hour out of our way, we were given the charger but told the bed liner was on backorder—a detail that was never disclosed at the time of signing. In the weeks following, we made multiple attempts to contact our salesperson, Adrian, all of which went unanswered until we finally received a brief response: the liner was still on backorder, with no estimated availability.

More than a month later, with no proactive communication from this team, we followed up again and spoke to Manager Matthew, who dismissively told us to “go to the website, www.bowminsupport.com” and said we were welcome to “write a review about it.” This is not the level of professionalism or customer care anyone should expect after leasing a new vehicle.

Shortly afterward, we were contacted by Humberto, who identified himself as the Parts Manager. He informed us that no bed liner is even made for this truck model and offered floor carpets instead. This is unacceptable. We were clearly told at the time of sale that a bed liner was included, and that is what we expect to receive. When we declined the carpets, Humberto then said a cover could be purchased separately, again contradicting the original deal and adding further confusion to an already frustrating situation.
We now find ourselves stuck with a brand-new leased vehicle that lacks essential protective features that were promised and expected.

As of this date, January 11, 2025, My 2023 Buick Envision Avenir has been in a dealers shop since October 2024. There is currently no projected date for the completed repair of my car. This car was also in a dealers shop for 7 days 1 week after I bought it. It has only 14,400 miles on it.

My service representative at Joyce Koon Buick in Manassas is , Mr. Delana Alves. He has been very responsive and as helpful as he can be but I’m told the parts aren’t available. He has worked closely we me on a rental replacement car.

I am a 100% disabled veteran and I have permanent disabled plates on my envision. The rental car that you provide does not allow for disabled parking. That is a major problem for me.

I no longer have any confidence in the 2023 Envision. I want to sell it and I’m interested in replacing it with a different G M product. I believe I should be offered a reduced cost replacement as I have been paying for a car which I have not had for an extended period of time.

This issue should probably be handled by corporate GM rather than the dealership. I have reached out for help from the dealership general manager and owner but received no response.

Please review all possible options and contact me with offers that will resolve the situation.

Virginia Closs
[protected]

Hello, my name is Lori. I am reaching out to you in regards to a Canyon my son built & ordered here at our local Autonation Buick GMC dealership. On delivery to dealership May 9 , 2024. My son was notified and headed to go pick it up but he was told it was damaged by towing company. He spoke to manager Marcus Perez. My son asked for a discount since it was damaged but was denied. They were going to repair it and sell it as a new vehicle. I went with my son on May 10 to see it for myself. We spoke to Chase Murchison. He was rude to us. We told him it was a used truck now that it was going to be repaired. Paint will never be the same as done at factory. I believe work done to it needs to be reported to CarFax, unless you all lie to customers which really, saddens me. I just wanted to let you know the shady business conducted at dealership. I also asked for who was in charge of dealership which Marcus replied,"he was." You want me to believe he answered to know one else. He was not dressed professionally for he's job title. I know you all have district or region managers.

On 22 April 2024 I decided to have my 2023 Corvettes oil and filter and Transmission filter changed early at 4405 miles. Since I bought it new the first service was free. I would like to state I am NOT upset about cost ! What I believe a GOOD Service Manager should have told me that the recommended Transmission filter change is a mandatory again at 7500 mile "Break-in" period and if changed early it MUST be changed again at 7500 miles ! Now they have me for the $760. filter change after only 3095 miles. To me this is just a Service SCAM to get warranty paid and again from a loyal customer. How can I trust a Service manager who does not advise good service advice ? Advisor 2519, Dillon Dupre of Jeff Schmitt Fairborn Ohio. [protected]

Thank You

James C Bealer USAF Retired

[protected]

I bought my yukon with 17k miles on it several years ago. From the time I drove it home, it had issues with the transmission. I took it in to be looked at and they said it was an issue with the fluid. Then it was an issue all around. Now, after I have dealt with it for several years under close care and observation, it is now causing so many issues that it is needing replaced. I was quoted almost 7k for it, and the insane part was the design was flawed. My engine should not be doing this, and the fact that GM offers no resolution on a faulty or poorly designed engine component, the company should stand behind their designs and offer something for this. It is upsetting that when the vehicle is being serviced that it is known that these have issues and when taken in, there isn't a recall on the faulty design. I cannot check my transmission fluid without taking it to be serviced. I hope GMC will stand by their products. I have always loved my Yukon, but am very certain that I can find something else similar that causes less issues that this. I don't know how I could have a remedy for this, but I'm hoping for something.

I own a 2020 Cadillac XT6 with the Night Vision camera system. At some point, the camera was broken so it was replaced under warranty. There is a special tool required to re-calibrate the camera, yet no GM/Cadillac dealers in the Entire state of Colorado have the tool in order to perform the required re-calibration. My local Cadillac dealer (Wilcoxson in Pueblo, Colorado) ordered a "rental" tool, and it was supposed to arrive on April 17th, 2024. I checked with the dealership to ensure this was still happening so I could still plan accordingly, but I was informed by the service manager that the rental tool had not been returned, and a new company was providing them for rent. There are no longer any tools available for rent, and none available for purchase either apparently; either that, or they are too expensive (approximately $5,000 from what I'm told) for dealerships to purchase for only a few re-calibrations. I've been without the Night Vision camera for 6 months now, and it's VERY annoying to drive at night, as an error message constantly pops up saying Service Night Vision System. You have to clear the message every single time in order to see the Driver Information Center display, and apparently there's no way to simply pull the fuse in order to stop receiving the message! This is HIGHLY inconvenient and possibly dangerous because I have to constantly clear out messages (while driving at night) in order to see the information on the Driver Information Center. My next email will be to the NHTSA, along with a formal request for investigation into this issue that GM/Cadillac doesn't seem to care about. I have spent nearly $1,000,000 on GM vehicles over the past 20 years, and this is unacceptable customer service, especially for GM's Marquee Luxury brand! Maybe my next million dollars spent on automobiles will be more appreciated by BMW, Mercedes-Benz, or Porsche. As you can see in the attached video and photo, it happens frequently (twice in the less than 4 second video, and then in the photo, you can see it happened again as indicated by the later time in the photo than in the video).

Purchased a "2023 Chevy Silverado RST Z71 4x4 6cyl Diesel" on 7/18/2023 from Bayway Chevrolet in Pearland, TX. On 1/16/2024 while driving to work my truck would not exceed 30 mph and had to pay to get it towed to Ron Craft Chevrolet in Baytown, TX. It took the dealership 3 + weeks to identify that the wire harness needed to be replaced. They went ahead and replaced the wire harness since it was under warranty and then identified that the Turbo needed to be completely replaced, which unfortunately I was told is on a national backorder. I was given a rental that does not meet my family's needs not knowing that I would not have my truck for 63 days and counting. I have contacted the car rental establishment multiple times to try and get a larger vehicle, but they continuously have nothing available to swap out.

I need to share my frustrating experience with our 2024 Yukon from GM. After 2 years of dealing with issues in our 2022 Yukon, GM finally replaced it with a 2024 model. Unfortunately, the replacement only lasted 123 miles before breaking down, throwing multiple error codes and triggering the dreaded check engine light.

While GM agreed to buy back the defective 2024 Yukon, the repurchasing process has stretched since January 13 to a grueling long weeks, and we are still in the waiting game.

To add insult to injury, GM expects us to foot the bill for a rental car since we are currently without a vehicle. They promise reimbursement, but the reality is, we're left in the lurch, paying insurance for a car parked in one of their dealership lots, all while they continue to receive their scheduled payments.

It's disheartening to see a company not only struggle with producing reliable vehicles but also fail to streamline their processes and retain loyal customers.

I share this story not as a complaint, but as a cautionary tale. I wouldn't want anyone else to endure the frustration and inconvenience we've faced. Let's hope GM takes note and works towards improving their vehicles quality and customer experience.

This dealership works underhanded and doesn't make their customers happy. I purchased a car on 2/16/2024. The deal was good with the sales rep. When I had to get with finance manager I waited in his office for over 2 hours to get paperwork completed for financing as my new car waited outside his office. He proceeded to ask me about warranty coverage. He added the warranty charges to the price of the car and put the gap/warranty fees in other area of the finanancial contract. When I saw the warranty fees were over $11,000 when I got home I immediately contacted warranty company and cancelled 3 policies. The fourth policy had to be cancelled by the dealer. I requested that the car not be waxed. The car interior was treated before I committed to the extra coverage but not the exterior. I did not request the interior or exterior be applied treatment. I was not told that the interior was treated when car was delivered on 2/16/2024. When I asked dealer to contact eg assurance I was told it was a hard sale warranty and possibly couldn't be refunded. Eg assurance again told me to have dealer cancel warranty on my behalf. On 2/28/2024 I was told by finance manager that handled my deal that since interior of car was treated at a discount I couldn't get a refund. Only option was to return car which is now used for exterior treatment. I have never been double talked before about having a problem fixed. I never saw or received any paperwork about interior treatment for car. Finance guy said he received an email from detail shop manager about treatment but hasn't texted or forwarded it to me. When we spoke on 2/27/2024 I asked him for proof about the email from the detail shop. He said he would get everything together today. I live 450 miles from dealership. I cannot put those miles on a corvette z06. I have never been so disappointed with a new car sale. I will not recommend this dealership to anyone. As for the interior treatment that was applied to car I will never use the warranty or return to this dealership. I guess the finance manager wanted a nice commission for the warranty sales. Make things right and cancel policy or refund me of costs for the exterior treatment that was not done. If the detail shop hadn't put interior treatment on seats I would be in the clear. Finance manager acted like everything was correct and done

I bought my terrain new in 2015. There were several problems that were taken care of under warranty. Reasonable but inconvenient. This past year I had to replace the AC condenser. Over $1000.00 and now the computer has failed and around $1000.00 per the dealer.

I am a disabled veteran on a fixed income.

Is there any way you can help me with this?

Liberty Buick GMC

9028 E INDEPENDENCE BLVD

MATTHEWS, NC 28105

Buyer beware. I would give them zero stars if it were an option with their horrible Finance and Accounting practices. You will pay them their absurd $879.50 administrative fee on top of $2800 for new car add on items. I have received nothing in return from my admin fee charge which is supposed to handle title and registration of the new car and I am going on seven weeks with no license tag, tile or registration. Stating that I need to pay my property taxes before they will register my car. Not only is this against state law and registration policy, not of this was put on the "we owe" form that both parties sign at closing. Liberty Buick GMC thinks they are above the government policy. And since I paid off my car loan and they got a charge back from PNC Bank on the finance profit, they won't even return emails so there would be a track record of communication in writing. On to the NCDMV, Better Business Bureau and all other review sights.

VIN NUMBER-3GTUUGED0RG145901

My 2015 chevy is in immaculate condition with only 67000 miles on it. We recently had a poor quality DEF light go off on the dash, wihtch limits the distance and speed you can drive. We took it in for repairs and after 4 weeks in a shop, it ended up costing $6,600.00. Is this what GM expects customers to have to pay every time a light on the dash goes off. This is rediculaous. . It became apparent to me that they did not know exactly what the problem was and began replacing part after part. We basically ended up replacing the majority of the DEF system. hard to believe that all the parts failed at the same time. Does GM feel any culpability for the extreme high cost of a repair like this? I would think they would be very interested in figuring out why all these parts would fail at the same time and would offer to help out financially.I would appreciate any assistance that could be offered.

Returned from Ancira Chevrolet in San Antonio trying to buy a truck. Whe we sat down with the numbers was to if you use the 1.9 special financing you could not, use the rebates and incentives? No where does it state that on the add and the very very small print eludes to it but does not specify!

I feel GM if falsely advertising and using bait and switch to sell units!

On January the 19th of this year my 2018 GMC Acadia Denali had a dead battery.

I called AAA to come to my home to jumpstart the car. After he started the car, the electronic parking brake would not disengage. I called my service manager at Randy Marion GMC in Huntersville NC about the problem. He told me if I could not get it to release that I would have no option but to have my car towed to the dealership. I called AAA back out to tow my car and they literally had to drag my car up the rollback. After arriving at the dealership the tow truck driver said he did not know if he could get the car off the roll back or not. A mechanic finally came out and plugged something in below the steering wheel and the parking brake finally released. I can understand having to buy new battery but for the parking brake not to release and for me to have to pay for the tow and to have the rear brakes recalibrated should be covered by GMC.

First of all, I was given an appointment to bring my car in on Saturday at 9 am and upon arrival, I was informed that they weren't even open on Saturdays! Both GM and Marburgers Chevrolet service were insensitive and just plain rude. December 29, 2023 I had towed my 2011 Volt into my local chevy body

shop to be reprogrammed/reset after a minor collision and question of recall on the hybrid powertrain control modules and crash data needed to be reset after the sensors detected a collision. This stopped the car from charging and prevents acceleration for safety precautions. This one-hour update has turned into over 6 weeks. My volt is still sitting. GM product allegation wanted pictures to present to "the team" and said I could get a loaner car 5 weeks into (non)service. The Chevrolet body shop says they don't have any cars to loan. their general manager, service manager nor service tech will return any of my calls. in the meantime, I am still walking to work, struggling to find ways to get groceries and canceling doctor appointments for my disabled fiancé, and infant grandson. My daughter is due to go into labor any day now while I am just frustrated, left to wonder when I am going to get my volt back because THE LONGER MY CAR SITS, THE TIRES ARE GETTING FLAT SPOTS, THE T-CELL BATTERY AND 12 VOLTS ARE STEADILY DRAINING. That is the absolute worst damage you can do to a car-letting it sit...It will have more $$ to spend repairs by letting the car sit opposed to the accident itself. I don't know what to do or who to talk too. Nobody cares. I asked to speak to someone other than the one I was speaking to all to be put back to the same voicemail.

2019 Chevrolet Silverado 1500 was in the dealership service department for over 3 months for Lifter issues (which is a huge issue on these vehicles and there is a class action suit) Due to strike and then just compliance issues from GM and no rental car available for me I have had to rent a car for those three months and still continue my payments to GMAC. After three months I finally gave up waiting to have my 2019 worked on and bought a new one and told the dealership to take the 2019 in trade.

I would like to be reimbursed for the rental car at the very least as this is a GMC Problem! That has been brewing for years. Advice?

I am acutally sending this complaint for my employer who is located in Louisville Kentucky. I am onsite contact for now

on 09/26/2023 I took my truck to Gerald Jones GMC @

490 Jefferson Davis Hwy in Graniteville sc. 29829

took my 2020 GMC SIERRA for a skipping issue when they checked it, they said it was the torque converter, so I had to leave the truck with them. When I left the truck with them, they did not give me a loaner for 6 days, I couldn't do anything but just stay home. This is when I dropped off the truck.  two months later they said the truck was fixed when I picked up the truck I proceeded to go home when I got home there was a strong anti-freeze odor so I opened my hood and anti-freeze was shooting out of the radiator so I took the truck back to Gerald jones GMC and told them that the radiator was leaking he said they would take a look at it only to find out the radiator was damage while in their care so I had to leave the truck once again eventually I was called again to say the truck was ready so I went to pick up my truck I proceeded to leave once again as I was headed home I noticed that the truck was still skipping so I called, to come in the next day to have them to see why the truck was still doing the same thing that I had originally brought it in for after them driving the truck they said that they didn't see any issues with the truck but it's still skipping at low rpms and there is still a antifreeze smell coming from the front of the truck where the radiator is, he also said if it is still happening that they was just going to send off to GMC and let them fix it.

When we left it with the dealership everything was working great no other issues, couple days later my blind censors are bad, if you are parked the censors should never go off unless there is an object in front of you, I called GMC they said that when I bring it in, we going to have to pay for it because the warranty does not cover censors. But Like I said, my truck has been working fine until I left it there for over 2 months, then left it again for 2 weeks for the radiator to be replaced, so they said I needed to pay for the censor to be fixed.  My husband brought the truck back to GMC to have them look at it. 01/22/2024 he spoke to Frank Flemming while speaking to him he was looking into the computer and Frank Flemming is saying that he didn't see any notes about what and when we brought our truck in for, from the beginning. My husband calls me, and I have all the notes that were written in GMC computer, I gave my husband the dates and numbers, that's when and only when Frank Flemming says yes, I see it now. come on now when you give a business your name and address you cannot say " sorry I don't see anything." that's silly. I would not understand that, but my truck is a 2020 only 4 yrs. old I bring it in every time for oil change tire rotations all fluids check on time so my truck stays running well. I take really good care of my truck.

Confirmed Service CustomerJan 19, 2024

1st let me say that I will be moving the servicing of my SUV to Schepel Buick GMC, in Merrillville, Indiana based on my interactions with the last few service calls I've had. I don't know if the dealership has changed management or what, but the service department has been on a steady decline! I brought my truck in 10/26/2024 for a brake job. I also requested that my front end be checked for a sound it was making. The service rep didn't detail this in the work order, so the mechanic broke down my entire front end searching for this sound. I was left in an empty waiting area and they had turned off the heat on me because they didn't see anyone in there! My Service Rep came back from dinner and noticed I was STILL waiting and went to investigate. He immediately came back to me apologizing and explained what happened the 5hrs I waited. As a consolation, he discounted my bill a WHOLE $20 for the inconvenience! This was STRIKE ONE! When I rescheduled on Jan 03, 2025, I asked that they look at my brakes again because they are NOW Squealing louder. I was told by Addie prior and my Service Rep that this is normal until the brakes wear down. I had to explain to both that I have owned a 72 Chevy, 73 Chevy, 74 Cutlass, 84 Buick Skyhawk, 87 Mitsubishi, 89 Chrysler Lebaron Convertible, 91 Plymouth Sundance, 95 Chevy Cavalier, 91 Suzuki XJS, 95 Subaru XT, 2007 Chevy Equinox and now this 2016 GMC Terrain, and I know how a brake job is supposed to sound, and it does not sound this way! STRIKE TWO! When I brought the SUV in for scheduled repairs on Nov 1, 2023, your service rep doubled down. By the way, upon my arrival for my appointment, I was told the technician had an emergency and left for the day and they were just about to call me to reschedule! I was rescheduled for Jan 08, 2025. Stike THREE! When I arrived for this final appointment, everything went fine and then after 4 hrs., I was offered a loaner to go get some lunch, because the technician was having a problem removing parts and was waiting on a tool. As soon as I left and pulled into a Fast Food Drive thru, they called to say my SUV was ready! I came back and was resented with a bill over $2,000! The Service Rep forgot to run it thru my warranty people. He suggested you guys keep my car overnight until the work is approved...I told him absolutely not! I had to wait while he called it in and got approval which was another 30+ minutes. Today my car started making a knocking noise in the area it supposedly was repaired on 01/08. FINAL STRIKE! Now I'm beginning to wonder if ANY new parts were used on my truck or even if the work was done correctly! You can't say it's because of the condition of my car, because your Sales Rep call 2x a month asking/begging me to trade it because of the 54K miles on it and the mint condition its' in, saying it's in demand!

Update: I received a "Nonreply" email from the dealership asking me to reach out to them to discuss this further. Called the number and it takes you directly to the Service Dept, not the GM!

2022 chevy trax only get 20.5 mpg. Ser #kl7cjpsm0nb540606. Had to the dealer a few times, they updated computer but has helped nothing. This is my third new trax and the other two averaged 27 to 30 mpg year round.. Pretty upsetting see this with the cost of gas since I purchased this trax... If I would of known this my wifes subaru forester wich is way bigger gets over 30 mpg. I would of went with subaru.. But ive always been chevy.. First new truck in 1978 I was 16 years old. My 22 trax is the 13th new chevy I have bought since 1978...

Jodey l. Schrecongost 163 spruce hollow rd., dayton, pa. 16222 cell phone [protected]

2018 GMC Sierra 1500 Four Door AWD Crew Cab
VIN 3GTU2NEJ8JG516484
TAG T3788
Mileage 48,390
Service Date 12 Jan 2024
Corwin Motors Kalispell, MT 59901
2665 HWY 93 N Kalispell, MT 59901
Customer Stated shudder in transmission similar to ripple in road
Customer Charged $177.03 for diagnosis,
Customer Charged $167.00 for flush and fill
Customer Charged $133.76 for new fluid
Customer Charged $355.60 for Software update