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General Motors Customer Care Service

General Motors Company

PO Box 33170
Detroit
Michigan
United States - 48232-5170

Customer Support Phone Numbers

Phone:
+1 800 222 1020 39 15
 
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General Motors Complaints & Reviews

General Motors Corporation - Michigan, Detroit / Customer Service

Di
I own a 2014 Corvette and a 2015 GMC Canyon. In general I am very satisfied with both but, when I took them in for warranty service recently, I was told by the dealer there were recalls on both. I asked how recent these recalls were and was informed they were several months old. I asked...

GM / Item Requested and Needed

Tr
TrentGary on 2016-05-21
We need the qi-PMA DUAL receiver protective case CERTIFIED Wireless seen on www.dartechwireless.com APPLE-MFI for The APPLE iPhone 6 ? I would like to use on my integrated Charging mat found in our 2016 Malibu. This feature is also found in ALL 2016 Cadillacs- GMC Yukons-Sierra Trucks Chevrolet Tahoe Suburban-Malibu-Cruze-Camaro-Impala and VOLT

General Motors - New Brunswick, Saint John / 2012 GMC Terrain/Rust corrosion Warranty

Do
Dougster on 2016-05-11
Rust corrosion on my 2012MC terrain hatchback area. My vehicle has a recall on all 4 doors for rust corrosion under warranty as well. But my Hatchback area under lights both sides has more rust corrosion than my doors, the warranty is supposed to be covered under rust corrosion until 2020...

General Motors - Michigan, Detroit / 2016 Chevrolet Silverado

Ch
Chris Thomas on 2016-05-06
Been to dealership twice and communicated with customer service rep from GMC. They tell me that the truck runs like it was designed to. The transmission hesitates, jumps, and is very sluggish when starting from a stop or slow acceleration. The service people will tell you they know there is problem but GM has no fix. Never buy GM again.

General Motors Corporation - Michigan, Detroit / 2011 Equinox

Mc
mckmyers on 2016-05-03
I am extremely dissatisfied with not only the product, but more importantly I am dissatisfied with the service. My properly maintained 2011 equinox had to have an ENTIRE new engine!! I received a letter notifying me of an oil consumption issue with my make and model- obviously the company...

General Motors Corporation / recall

Re
Reerandy on 2016-04-24
I took my 2001 Monte Carlo limited edition pace car into Stark GM in Stoughton WI for a recall. These people took my beauty cover off and didn't give it back to me when I asked for it back. This is like stealing from me. I expect something on my car to be returned to me if I paid for it! I...

General Motors - Michigan, Detroit / Pontiac Solstice

Ke
Ken Kelly on 2016-04-23
Passenger air bag sensor going bad. The Passenger air bag sensor goes bad and requires a $1000 service cost to fix. The Passenger air bag sensor has gone bad on 1000s of Pontiac Solstice and Saturn Sky but GM will not fix it. This IS a safety issue. With so many going bad clearly its a failed...

General Motors Corporation - Michigan, Detroit / Transmission

Ra
ramses5 on 2016-04-21
In 2011, I purchased a new Buick Lucerne from Patsy Lou's Dealership in Flint, MI. I had all the oil changes, tire rotations, and scheduled maintenance done by GM dealerships. I was 'on-time' or even ahead of time on maintenance as I wanted this car to last me a while. I also have On Star...

General Motors Corporation / 2016 Buick Enclave VIN5GAKVCKD9GJ187188

Ma
MattDi on 2016-04-16
Purchased 2016 Buick Enclave on 1/17/16 from Smail Buick in Greensburg, Pa. . Left to visit family in Missouri. In early February found several spots of transmission fluid on drive. On further exam bottom of vehicle was covered with transmission fluid. Took vehicle to Pinegar Chevrolet...

General Motors Corporation / 2014 Silverado

Ja
James Ball #11 on 2016-04-15
I bought a new 2014 Silverado from Auto Nation Chevy in Dallas, TX about 2 years ago. I have a popping noise in my steering that happens 30-40 times a day just going back and forth to work, about 15 minutes each way. I took it back to the dealer and was told it had to get worse before it...

General Motors - Michigan, Detroit / Warranty repairs that extent into warranty expired

Ri
Rick Lyons on 2016-03-25
So i have a 2011 Chevrolet Silverado I, purchased new. After about 45, 000 miles i get engine popping noise and ruff idle. Besides all the bs up front the final result is a tsb-ed to death truck 952 miles after a warranty replacement of the pistons and rings for oil consumption, the engine...

General Motors Corporation / 2011 Suburban

Sh
shelly steffen on 2016-03-22
My husband and I purchased our 2011 Suburban brand new from McClusky Chevrolet. We have had our Suburban stored inside the garage, to our dismay the dashboard is cracked in the left corner of the passenger side airbag. This was a $50, 000 plus car not cheap! We took it to the dealer who...

General Motors / Stolen ideas

Mi
michael borruso on 2016-03-10
i turned in 3 ideas to gm then was divorced and christon called me for a 3 time and i wasnt their so she stoled them from me michael borruso with john ollerenchaw the owner of precision collision he is made of nothing but fraud this is not going i worked for him for 15 years all thair...

GM / Product design for the 2015 Canyon

Jo
Joe Norwich on 2016-03-10
Last March I bought a 2015 GMC Canyon. In May I had aftermarket wiring installed for towing. The design of the vehicle allows dirt, water and road slat to cover the wiring and cause it to corrode. GM advised there is nothing they could do for me. At my expense I bought large mud flaps and...

General Motors / 2015 Colorado Spare Tire

Ks
KSU Cat on 2016-03-05
I recently purchased a 2015 Chevy Colorado Z71 on Jan 24, 2016 The pickup did not have a trailer hitch, so I got an after market receiver hitch and put it on myself. I had to lower and remove the spare tire. Upon doing that, I realized the spare tire is not the same size as the other tire...

General Motors - Maine, Detroit / 2009 Chevy Traverse

Li
Linda Forsyth on 2016-02-25
Purchased vehicle brand new, Did all scheduled maintenance on it. Was told by Auto Tech to make sure to check the oil at every fuel fill up as they have been aware about major oil consumption in these cars. Then I did receive a notice that GM has changed the oil change mileage from 10, 000...

General Motors / 2015 Chevy Colorado

Re
Reviewer59203 on 2016-01-21
Heated seats in my new vehicle barely get warm in cold conditions. Upon checking I was told by my service people that the "seats were operating as designed" but it is hard to understand that heated means a few degrees less than normal body temperature. With settings on high with more...

GM / Product Recall Action - 2004 GMC Envoy

Ti
Tina R. Evans on 2016-01-20
I received a notice from GM dated November 2015 in regard to fuel leaks and fuel issues on my 2004 GMC Envoy. The vehicle, unfortunately, has not been working properly most of the 2015 year. From September 2015 through January 2016, the vehicle has been parked and without plates. In...

General Motors Corporation - Michigan, Detroit / 2015 Chevy Tahoe - Customer service with GM's complaints useless

Re
Reviewer15992 on 2016-01-05
The day I received my vehicle it was already broken. The GPS was malfunctioning with a big red X over it, but I was told it would resolve itself after the map 'got acquainted' to the area as the Tahoe was broken in. The dealership said give it until 2, 000-2, 500 miles on it and bring it...

General Motors Corporation - Pennsylvania, New Brighton / Vehicle braking down and no help from dealership

Li
Bought wife 2004 cavalier brand new had to replace timing chains and tensioners and guides at 38000 miles worked at gm for over 18 years when asked for help to repair politely told to piss off now car has 58000 miles on always driven by wife she does not beat car sitting at red light...

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