Toyota
reviews and complaints

I purchased an new 2012 Toyota Tacoma pick up. As of to date, my truck's paint is chipping away. This is on going since last year. My friend, who works for the Orlando New Media, suggested that I should contact Toyota Corporate Headquarters, and see if my vehicle was painted with a bad batch of white paint at the factory. According to the pictures, it shows areas that result. Bad paint. I can send pictures to confirm my complaint.

Hi I brought my Toyota corolla in 2017 from Windsor Toyota. DNG53W

When I purchased my car, I noticed that there were some chips in the paint on the bonnet. I informed the service center when I had my service done and was told it was normal.

I only drive the M4 motor was to work and around built-up areas I don't go off road with the car.

Anyway because they said it was normal, I let it go. Today however I noticed more paint missing. There is a big chunk of paint missing from my bonnet this is clearly not normal for a 5-year-old Toyota.

My Name is Sharon Welsh

My contact information is

[protected]@hotmail.com

The mirrors on my 2020 rava 4 shaking in side and out I bought the car with 19000 miles almost four months ago even though the car has. a recall I took my car to joe meyers in Houston to be fixed they are going to charge me 2500 dollars and they said it’s not covered or under recall that’s too much money I don’t have I need your help to solve this issue

Hello Toyota team,

I have been a loyal Toyota customer for more than 20 years. I am the 1st Owner of a Corolla 2021 highest variant. The car is still under warranty. The LED light in the left headlight went out completely. However, the Rep in Toyota Egypt service center refused to change it under warranty due to a tiny scratch in the head light. I asked them to take photos and check the eligibility. They refused and said it's out of their hands. Please check the photo I attached, and I would be responsible for the replacement if you really think the scratch is related to the failure.

the issue is as I understand it's not a light bulb change, it's the whole head light which is pretty expensive especially under the new devaluation happening in Egypt. I really appreciate your help by approving the change of the left headlight under warranty.

I am having issues with the headlight assembly burning out headlight bulds on my 2015 Rav4. This has been an ongoing issue for a couple of years now. Roughly the headlights bulds blow out every quarter, first one then the other. I use gloves when replacing the bulb. I replaced the full headlight assembly this past July, less than a month later the left buld blows. I used the recommended 9005 replacement buld. I'm not the only one having this issue my cousin who lives in another state who owns a Rav4 is having the same problem. It's getting to be frustrating and expensive having to replace bulds every 3 months.

I hope there is a solution for this matter, I love my Rav4, but enough is enough.

Thank you,

Sharaine Cone

No response from Golling Toyota of Warren as of Aug 10th per your message., we have since had the 2009 Canry fixed including some elective repairs. The toyoto estimate was 9300 + and told us it was a blown head gasket plus other items. We had it towed and repaired locally for 2300 including elective repairs. On July 11th they sold out son and us a 08 Prius using this bogus repair service as a tool to buy another car. The 08 Pries contiues to have issues and the service dept does nothing.

Going to leave this post more that once because I have such a hatred for Toyota after they screwed me so bad!

I don’t understand how a massive company like Toyota can sell me a damaged vehicle as a Brand New vehicle (2022 Toyota Tacoma) and get away with it!. I understand that Toyota didn’t realize that the factory installed roof rack was improperly installed at the factory which caused water to run down the inside of the interior which caused mold to grow throughout the inside of my interior and airbags leaving an overwhelming smell of mildew but that is exactly what happen. The water also ran throughout the inside of the dashboard which caused massive electrical damage, I’m sure this truck will have electrical issues for as long as it runs. This truck spent over 6 weeks is the shop and has been to the dealership multiple times, but Toyota will still not give me my money back. I got nowhere calling the main Toyota complaint center, they actually acted as if they were doing me a favor for fixing it! The audacity is killing me! Be smart and don’t buy a Toyota! as they obviously don’t care at all about customer values. It’s a shame that a billion dollar company like Toyota treats their loyal customers (not anymore) this way and take no responsibility in selling me a damaged vehicle as brand new and not taking responsibility to do what’s right!

Purchased my 2019 Ford Ranger at Wilsonville Toyota. Ranger has been with the Dealership for repairs since May 16, 2023, not repaired while I am driving a loaner vehicle. Initially, I was lied to repeatedly about the repair needs of my truck as they were trying to pressure me into purchasing a NEW truck from them. Now, almost 3 months later I am waiting for my truck to be repaired, repeatedly lied to.

Most recently I was told it has been sent out to a Ford Dealership for 'calibration of a taillight' I spoke to this Dealership and my truck was returned over a week ago and may not even be repairable at this point.

I called the Toyota Customer Service Complaint Number and all they did was forward it to the same Dealership who has been the problem and lying to me. I called again today and they're just sending it back to the same person!

My name is Farhan with the car registration number BQC **** (Toyota Yaris) and I want to file a complaint due to my really bad experience in Toyota 3S Sales, Service & Spare Parts | Panglima City Motor, Telok Panglima Garang. I had my service appointment on last 24th July 2023 (Monday) and the Service Agent who attended my appointment was Thiva. After checking, we agreed to replace my tyre as it is due to change. The cost agreed on the tyre change was RM900 (promotional price, Toyo Tyre) with free balancing and alignment and a free labour fee, on top of the normal service fee which is another RM340.

Right after that, Thiva informed me that the tyre we agreed on was out of stock and may need to leave my car overnight which can only be done tomorrow (25th July 2023). I agreed to that and was planning to go back home instead of staying in the service centre. After I went to pick up some valuable stuff from my car (due to leaving overnight), Thiva suddenly informed me again that the tyre requested was not available for tomorrow and that I need to wait until Saturday or next week, another false information from him. I then requested if possible to change the tyre before Saturday (29th July 2023) as I will be travelling far this weekend. Thiva then mentioned that he will get the tyre by Friday and he will contact me ASAP when the tyre is available.

I did not receive any update or response from Thiva and the service centre since that day. On Friday (28th July 2023) morning, I decided to call the service centre for an update. The receptionist transferred my call to Thiva and he mentioned to me that the tyre is still not available and we end the call. After a while, Thiva called me back to inform me the tyre suddenly is available but he then told me he will call back after 2 minutes to confirm. After 2 minutes, Thiva called me again to confirm my tyre replacement appointment which is Friday, 28th July 2023 at 10:30 AM. I even confirm with Thiva again about the fees, and he agreed it is still RM900 without any additional charges.

I arrived sharp at 10:30 AM at the service centre and meet up with Thiva to pass my keys. Thiva then promised me that the car can be delivered within 1 hour. At 12:15 PM, 1 hour and 45 minutes after, Thiva come to me and mentioned the car will be ready in 15 minutes and that he need to go out while his colleague will assist with the delivery, At 12:45 PM, still no update from Thiva and his colleague. At 12:55 PM, I decided to ask the receptionist for Thiva's contact number to ask him about my car delivery status. I called Thiva, and he mentioned he was at the Toyota Body & Paint and will return after half an hour. I then said to him, I am unable to wait since it is already 1:00 PM and I need to go to the mosque for Friday Prayer. Thiva then said he will contact his colleague and we end the call. During the call with Thiva, I saw my car was parked in the Delivery space.

I saw Thiva's colleague and asked him about my car delivery status but he brushes me off with an unprofessional attitude. At 1:10 PM, a lady Service Agent attended to my car delivery, finally. During the payment stage, I was charged RM920.67 which is different than what Thiva had promised to me. I argued first, but the Service Agent attended to me mentioned that this is for labour fees and some taxes, and it is the company's policy. I reluctantly made the payment to just leave and end these bad experiences I have been having. After a while, a Service Agent named Ganesh called me and mentioned that the extra RM20.67 I had to pay can be refunded. I send my gratitude to him and asked Ganesh to credit the refund to my service credit for my next service appointment and Ganesh agreed on it.

To sum up, Service Agent Thiva was very irresponsible and incompetent in dealing with his customer. I wasted my time today which made me late to go to the mosque for Friday prayer and missed my lunch. This is the worst experience I have ever had throughout 3 years of my appointments here in this service centre. I hope some action can be taken to ensure no more customers face the same issue I had. This will be my last appointment with Toyota 3S Sales, Service & Spare Parts | Panglima City Motor, Telok Panglima Garang.

The customer service at Toyota West, Sofia, has been nothing short of dreadful. Upon requesting a book for complaints, I was met with a refusal by an employee named Alberto Ognianov. Another unidentified employee mocked me when I inquired about the book, leaving me feeling disrespected and unvalued as a customer.

Attempting to contact Toyota West, Sofia, over the phone was an exasperating ordeal. The excessively long wait time of 32 minutes before they answered the call was frustrating enough. To add to the disappointment, the representative, Anelia Vasileva, displayed an unprofessional attitude, claiming to be uninformed about the call and dismissing my concerns as insignificant.

What is even more concerning is the evident lack of communication between the different Toyota dealerships in Sofia. Clients, including myself and a few of my friends, have received conflicting information from these dealerships. Such inconsistencies create uncertainty and erode the trust we place in the brand.

I want to formally register this complaint against Toyota West, Sofia, for their subpar customer service and disrespectful behavior. My experience, along with those of my friends, has been disheartening, leaving us with no confidence in approaching any official Toyota dealership or service center in the future.

Toyota may indeed produce some of the best cars globally, but my recent encounter with their official dealership and service in Sofia has been anything but satisfactory. The lack of customer care, unprofessional conduct, and inconsistent information have left a lasting negative impression. I hope Toyota addresses these issues promptly to uphold their reputation and regain the trust of their customers.

I don’t understand how a massive company like Toyota can sell me a damaged vehicle as a Brand New vehicle (2022 Toyota Tacoma) and get away with it! I understand that Toyota didn’t realize that the factory installed roof rack was improperly installed which caused water to run down the inside of the interior which caused mold to grow throughout the inside of my interior and airbags leaving an overwhelming smell of mildew but that is exactly what happen. The water also ran throughout the inside of the dashboard which caused massive electrical damage, I’m sure this truck will have electrical issues for as long as it runs. This truck spent over 6 weeks is the shop and has been to the dealership multiple times, but Toyota will still not give me my money back. I got nowhere calling the main Toyota complaint center, they actually acted as if they were doing me a favor for fixing it! The audacity is killing me! Be smart and don’t buy a Toyota!

About two months ago I purchased a Chevrolet equinox 2013 automobile from Bohn Toyota on Lapalco Boulevard in Harvey Louisiana. With a 30,000 mile warranty. About three weeks after purchasing the car, it started running hot. On Monday 7/10/2023 I was told to bring the car to Chevrolet for service and to give them a copy of my warranty. The Chevrolet service department and I’ve bought contact the warranty company and was told my warranty is not in their system it does not exist. The finance officers at Toyota and other employees are giving me the runaround. No one is letting me know exactly what happened to my warranty. I purchased a used vehicle from you guys, and after three weeks started giving me problems and now it seem like the finance officer never activated my warranty. Help

Hello,

My Name is Farhad H Ahmadi I am loyal Toyota customer. As a matter of Fact, I never owned anything except Toyota all my life (Corolla, Celica, Supra, Lexus, Sienna, Tacoma, Mirai). I bought my 2019 Toyota Mirai in January of 2022 from Tustin Toyota, and I was told I get a $15K Fuel Card with the purchase of my Mirai, at that time cost of hydrogen fuel was $12.95 Per kilogram, meaning for my car for every fill up cost was $51.80, that seems like a fair deal to me that was one of the reasons i bought my Mirai. As you know price of Hydrogen Skyrocketed From $12.95 to $29.95 in the last 6 months. So my $15K Gas card is worth less than half of its value. That translate in to putting 4 Kilogram of Hydrogen in my Mirai and get 200 miles for $125 every fill up today. Just to give you an Idea, on my wife's 2011 Toyota Sienna for $75 dollars I get 320 miles considering that my Sienna is twice as big and 6-cylinder gas prices are much higher than before and does not have the best gas milage. I called your customer service and they tell me they do not have any control over fuel prices, and I understand that. What I don't understand is why a company as big and as reputable as Toyota, that brags about the quality of their customer service could advertise $15K Gas Card when fuel was $12.95 and before the 3 years it goes up to $29.95 A kilogram. Difference of ($125-$51.80) = $73.20 in every fill up, that makes the card value less than $6K, I am driving a small hydrogen car that is costing me as much as a 12-cylinder gasoline car. If i bought my Mirai today knowing Hydrogen price is $29.95 that would be a fair Game. but fuel price increase more than twice as much in year and half is a joke.

I am the owner of a Landcruiser VX.

I was in Johannesburg a few weeks agao and noticed it jerking at a traffic light. I immediately took it to Hyde park Toyota and agter testing it they said the 2 injectors were not within specification. I didnt drive it further on our way to Kruger , and on returning home to Viljoenskroon enquired whether it would be safe to drive it the extra 190 km - Both the agent in Bothaville and Hyde Park said it would be OK.

When the car finally went in to Oranje in Bothaville, they said there seemed to be a problem with 2 pistons and were sending it to East Rand Toyota.

East Rand Toyota are very difficult to get hold of, but Vusi has called me twice, the last time being today, when he said they will send me a quote.

I asked him the first time and today whether I could get a courtesy car. He said they didnt have one. Oranje Toyota also seem to have washed their hands of the issue.

Our family - me, my wife, youg children, own 5 toyotas and the reason I drive them is that I get a loan vehicle when we send it in for service in Bothaville. Now that there is a major problem i seem to be stuck without any transport.

I asked Vusi to get his manager to call me asap today - so far no reply.

I fell that Toyota SA are not treating me as they should - no quote, noo feedback, now callback as requested.

This will probably be the last time I buy a vehicle from Toyota - very disappointed. I can imagine what the cost of the repair will be yet they dont seem to care. Vusi even said "when" I get the quote i must pay 40% uofront before they even start ordering parts!

I am not a crook

Gerard Shahim

[protected]

Summary:

I am the current owner of a 2010 rav4 limited. Purchased in August of 2019.

There was the subject TSB that was mailed to affected owners but i did not receive. The subject notifications were mailed to the previous owner even though they were mailed after the car was registered by the DMV in my name. I still did not receive any notices.

The defects of the paint on the hood was noticed in 2022 but even before the defects were noticed I did not understand that the paint was peeling according to the TSB (thought it was normal wear). But as the paint areas peeling got bigger I researched myself and found the TSB in 2023. As I tried to get this covered by calling Toyota customer service reps (approximately 3 different people) with the final being a senior customer rep by the name of Julie, I was continuously told it could not be covered because it was expired in DEC 22. I tried to explain my case that judgment should come into play due the fact that i never received any notices of the TSB. I was continually told that I would responsible for the repairs and should have brought the issue up sooner with my local dealer.

If I had received any notification I would not be trying to push this issue but if I had no notification and basically diagnosed the issue myself and brought it to the attention as soon as I understood, there should be judgment to my case and be approved for repairs.

My Case# [protected].