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Tophatter Customer Care Service

Tophatter, Inc.

292 Lambert Ave
Palo Alto
United States - 94306-2216

Customer Support Phone Numbers

+1 888 502 5501 26 9
+1 888 502 5139 2 0
Additional Email Addresses

Tophatter Complaints & Reviews

Tophatter / Ipad 2 dock

abigailee on Dec 2, 2016
oh boy am i pissed off once again i been scamed !!! fraud cheat! damn damn set up ---i been had and thank god it was only $8.00 but this 8.00 will forsure be teaching me a very good bitter lesson i seen [ tophatt] on facebook and thought it was for real------but it is not just another rip...

Tophatter / 2 pc ring doesn't even match and stone fell out?

James Cardey on Nov 28, 2016
Good morning! My name is James Cardey. I ordered a 2 pc ring and 1st day diamond fell out and the colors don't match on rings! what do I need to get a return authorization # and return label? I like your products usually this ring like I say is different colors and fell apart? my name i...

Tophatter / I refused to be paid

Chinad on Nov 22, 2016
I write to inform you that my seller account on tophatter no longer shows how much owed to me after making a complain to customer service of not being able to transfer income made from selling on the site. Why have I been refused payment for items sold on tophatter. I tried to contact...

Tophatter / Unable to contact company to inquire about status of my order for pink stone earrings.

Estelle Nicolet on Aug 11, 2016
Unable to contact company via phone or internet. I cancelled my account but do not believe I have received all of the jewelry I ordered prior to cancelling my account. They keep asking for my eMail (which is catnap1@comcast.net) and my name (which is Estelle Nicolet) but then don't...

Tophatter / Beyond ridiculous!

Arni on May 25, 2016
I was participating in a auction and wasted a lot of money because I really wanted that ring. The ring looked awesome and many people wanted it. I was so happy when I actually won and that moment I thought how cool Tophatter was! But when I received it I was super disappointed and...

Tophatter / All products and services

gibs on Mar 11, 2016
You mean I really have to give one star can I not give any stars at all they do not even deserve one star they are so bad .They not only rip off buyers but also the sellers. They suckers sellers into wanting to sell more . I was specious of what was going on the whole time it took me a...

Tophatter / Avoid

Munko on Feb 26, 2016
I ordered twice from Tophatter for the past three months and both sellers I purchased from were really bad and dishonest. These sellers did not honor the sale unless auction was at an amount they were okay with. One seller was greedy, but I did receive what I paid for. The other seller...

Tophatter / Be careful!

Jackie232 on Feb 24, 2016
I bought a laptop from Tophatter and received my UPS tracking number. The seller gave me a completely wrong number, which was not working. After I contacted the seller he gave me a fake fedex tracking number that was invalid! I contacted the seller and asked for a refund, but received no...

Tophatter.com / It's a trap!

Omin on Feb 23, 2016
I fell into their auction trap! I bought two items and they were supposed to be sent in two different packages ( I paid for shipping twice). But the seller shipped my items in same package and used the worst and slowest shipping service ever! I contacted TopHatter customer support and...

Tophatter / Never again!

Cherry on Feb 16, 2016
Be careful and avoid Tophatter at all costs. I purchased a designer bag and when I received it I was extremely disappointed since the bag was fake. I contacted the seller, but she called me a liar and refused to take it back. It was not my first designer bag, so I know the difference...

Tophatter / This site is horrible!

Elvira on Feb 15, 2016
I didn't like Tophatter at all. The merchandise they are selling is cheap and of a poor quality. Their return policy is absolutely ridiculous and they make it almost impossible to return anything. Also, if you cancel something you can't bid for 24 hours after the cancellations. I ordered...

Tophatter / Truly horrible site

Dominic Morgan on Jan 29, 2016
This website is horrible! Tophatter owners only care about lining their pockets by stealing peoples money. They actually do not care what about the sellers and buyers. Buyer can leave a negative review without any proofs and it is automatically approved. They punish you multiple times for...

Tophatter / Not happy!

Jim on Jan 27, 2016
I ordered an item from Tophatter. According to pictures provided it was a helicopter, but when I finally received the order and opened the package I saw a CD. It was CD telling you how to play with a helicopter. I contacted the seller and he said he would refund. So sent the CD back to him...

Tophatter / Don't buy anything

MarthaLi5 on Jan 11, 2016
I bought an item that took over two months to arrive! It was supposed to be a birthday present for my sister. Birthday came and went but nothing arrived. I sent them an email demanding a refund, and while the complaint was going on they closed my account! Few weeks later the item finally...

Tophatter.com / Please don't use this site!

Toro09 on Jan 7, 2016
I bought jewelry and that took over three months to arrive! The bracelet I ordered supposed to be a birthday gift for my sister. Her birthday came and went, but there still was nothing. I filed a complaint demanding a refund, but they just closed my account! Several weeks later bracelet...

Tophatter Inc. / This company has misled us and we lost a lot of money because of them

Reviewer65418 on Jan 2, 2016
Tophatter INC. and my companydecided to make the auction and sold some of the items, which the vendors provided to us. But 2 days before the auction the manager of this company disappeared and stopped to respond to my phone calls and emails, and their mail box was full, so no one was able...

Tophatter.com / They are cowards and liars.

Ash88 on Dec 9, 2015
Tophatter wants only your money. This is what they did to me. All started when I bought an iphone. Well, shipping was quite fast, my item arrived in few days. The problem was that phone wasn't working. I emailed them and told that I want to return the item. I sent the phone, but was told...

Tophatter.com / Their item was defective and it was impossible to get help from them

Reviewer28778 on Aug 15, 2015
Don’t trust the company www.tophatter.com. I have ordered from them, but the item arrived in defective condition. When I emailed the seller, he told me that it was my problem and he has no time to change it. Also, he told me that support team of the company would help me, and it wa...

Tophatter / Won't Refund/Package Not Received

Angel7007 on May 26, 2015
I ordered 2 bracelets (both were shipped in same package), and did not receive them. I opened a case with one and explicitly stated that there were 2 items not received - I did not feel it was necessary to open a case on both items and argue them both as it was very clear that they were in...

Tophatter.com / Total crap and they sent my order to wrong address

rasco on Dec 10, 2014
I recently ordered from the company www.tophatter.com. I ordered 4 items from them, but these jerks delivered 2 items to my address, but the remaining items they sent to completely different address. I have no idea where they sent them and where they found this address, but they refused to...

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