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2.3 7 Reviews 1335 Complaints
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The Brick Complaints 1335

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The Brick no delivery

Have place over 30, 000 if not more from the brick and everytime something has gone wrong but i always go back.This time is the worst order a bed was told it would arrive same day living room set arrives take old bed apart put outside on the deck wait for bed to be delivered front room set arrives and no bed call my sales person who basically said sorry you miss understood me bed not in stock you will have to wait now 1 week and then got on the defence and did not even try to resolve issue. Got my money and now they don't care i guess once they get their commission you as a customer are nothing

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The Brick fraud!

I ordered a double oven gas range from The Brick. The day before delivery they called to say the range was damaged and I would have to wait while the made a new one. I received the range and my gas man attempted to install it yesterday but said there is major damage to the pressure regulator. I found a damage report attached to the back of the range and it had my range's serial number on it. The report stated "THE BACK OF RANGE IS CAVED IN". It also had a work order number and was attached to another customer's delivery invoice. So, the range was delivered to another customer, rejected due to severe damage, repaired by The Brick and then sold to me as a NEW range. I called The Brick and they adamantly told me they do not sell refurbished product. They refused to believe me about the damage report and customer invoice I found so now I have to take a day off work to go in and show them the documents. They also told me I would have to have it repaired by their warranty service and I would not be receiving a new range. I'm going to fight this one all the way. What they have done is nothing short of FRAUD!

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thinksmart_buysmart_getsmart
Markham, CA
Jun 04, 2015 1:36 am EDT

People are so quick to assume fraud, when in fact the brick as no intention of scamming you... I've been a brick customer for years, and human error does happen, but the customer service people always take care of me!

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12:57 pm EST
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The Brick dining set furniture

The dining furniture we ordered that was delivered to our house on November 8, 2014 is of very poor quality and workmanship which was totally different from the quality of the furniture that was on display at their store. One of the reasons we bought this furniture is because of its good quality and visual appeal when we saw this product at their store in William Kitchen Rd Scarborough, however we are very disappointed and felt cheated after it gets delivered to our house, unpack the boxes and have it assembled. The quality of the furniture we received was very bad--too far off from their display at their showroom and totally of very poor quality. That is the risky and frustrating part of having the furniture to be assembled by the purchasers, you do not know what you are getting until you unpacked the box and assembled the product. There should be a law that must protect consumers and buyers on this part. What we received is totally garbage and The Brick does not want to change it because its past their 3 days requirement on returns. But we just moved to the new house and were not able to open the box until a few days later after it gets delivered which is unfair for the buyer like us. We do not open the box immediately after it arrived because who would think that a furniture store like the Brick will cheat and give you a furniture that is of different quality and inferior to their display set, and the same time we just moved to a new house and was very tired and exhausted. But we regret it for giving the Brick a trust. Now that it has broken our trust we will never buy at the Brick store ever again. We have been their regular customer but what happened in this circumstance is not acceptable. So those contemplating on purchasing anything at the Brick, beware!

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The Brick strange clauses to escape dedumption of warranty

Full Circle Protection Warranty was sold with false promises and while redeeming the warranty cost after no claims, The Brick is preventing from us to redeem it with several restrictions which were not told to us while selling the warranty and some of those restrictions are fine printed on the last page of the warranty folder. Some are nowhere to be seen.

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NoThankQ [user banned]
Palm Beach Gardens, US
Oct 18, 2014 12:37 am EDT

Dedumption? Is that term related to Humpty Dumpty in some manner?

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The Brick washing machine

I bought a Samsung top loading washer from the Brick in March 2012. I have had problems with it since March 2013 but stupid me didn't realize it only had a 1 year warranty from the manufacturer. Good thing I bought the extended warranty or so I thought. The machine leaves dirt/residue on my clothes even after following the proper instructions and double rinsing the clothes. Techs have been here 7 times and still no resolution. I was told by someone that I thought was from the Brick that after 5 service calls I should get a new machine. No such luck. I tried calling Samsung and they say their warranty is only a year and they can't help me. I have 5 people in the house and this machine just sucks and everyone keeps passing the buck. I emailed the brick customer service, have called transglobal numerous times. I just want a working machine.

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3:40 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Thursday Sept 18/2014 I received two different flyers from the Brick (The Brick Clearance Centre) other The Brick Grand re-opening. On Saturday September 20th 2014 I arrived at 20 Ashtonbee rd The Brick location mentioned at 3 am to be in line up. At approx 8:40 first manager arrived.He told us that he is not sure if his location would be drawing the to...

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The Brick bedroom set

I purchased a 5 piece bedroom set from MDG not realizing that the set only came with a head board and not a bed frame, I would not have purchased this if I had have known that I the bed frame was not included, also the headboard is so thin that the legs would break, I do not understand how it is expected for 2 adults to sleep in a bed with the legs being that thin, when I called to complain and ask if I could return it because I do not have a frame or a box spring I was told to go buy one, If that is the customer service that you provide I will make sure to let everyone I know what kind of company you are, surely you don't think people actually buy bedroom sets without the frame for a bed included, I was not provided with a contract and when I asked if I can return it I was told it was final sale, good customer service would be to clarify with the customer that they wanted to purchase a bedroom set without a bed frame, I do not know of anyone who would purchase a new bedroom set and not be able to sleep on the bed because they only received a head board, there fore I will be sleeping on the floor because I have no bed frame or box spring for my mattress, I will no longer purchase anything from the brick, I said that about 8 years ago but I thought I would give it another try, I will go to leons for my furniture, not a happy customer...Carolyn Villeneuve

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Rachel23
Milton, CA
Aug 22, 2014 8:48 am EDT

We had terrible credit and no one would give us another chance, except for MDG Computers. There payments are workable and the one time I was going to miss a payment, they allowed me to make it up as soon as i could. These guys are great, if your just getting your credit back like me.

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MDGSupport
Oakville, CA
Jun 03, 2014 12:25 pm EDT

Their website clearly states what is included in this package. It doesn't say anything about a frame it says
Tanya Birch 4 Drawer Chest
Tanya Birch Mirror
Tanya Birch Night Table
Tanya Birch Full/Queen Headboard

And I know when I got my order it also stated this on my contract.

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The Brick interest rate

I have tried to pay off my brick balance with my visa which has a interest rate of 11% while the brick's interest rate is 29.90%.
The Brick will not let me use my credit card to pay my balance they will only allow payment by cash or debit and by cheque.
Although you can use any type of credit card to make purchases at the Brick. From a monthly payment of 60.00 dollars they take 40.89 dollars in interest. Why is this legal for the Brick to stop an individual to pay a owed balance with any other credit card?

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thinksmart_buysmart_getsmart
Markham, CA
Jun 04, 2015 1:31 am EDT

The standard brick plan is a do not pay for three months...Interest doesn't start until after... I'm also fairly certaib kiting is frowned upon in canada...

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wakingdiva
Kamloops, CA
Jun 02, 2014 9:20 pm EDT

Its really up to the individual stores, and the Brick just happens to be one of the ones that do not allow credit card kiting.

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11:51 am EDT
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The Brick matress box spring bad quality and confort

Attention:

Hello my name is Lourdes Aguilar I bought a Mattress set at the Brick in 6925 King George Hwy Surrey BC . The first set was hard on my back It was for $ 999.97 dollars and it was a good quality but hard on my back and were offering me pillows metal frame and coverage mattress as you can see they tricked me and I went to the store again, and they offered me, and expensive one, but it is a bad, quality it doesn't have nothing to hold and carry or change the position for me as a woman can do it myself (change position) hard to try at the store only when you seep at home it was more expensive I had to pay $1279.97 I 'eve been in contact with the store I made a complain about the quality of the box Spring and the mattress con fort I 've been with pain and pain in my lower back and the box Spring is a bad quality it look like a box of wood and carton Unfortunately I been sick and with depression and taking medicine When they came to set up the mattress at my house I didn't pay attention or to check on the mattress and box spring only I checked them when I changed the room and moved the mattress in other area I 'been at the Store so many times and they sent sent a inspector to checked it unfortunately the first one didn't check on the mattress and box he was only taking pictures and when asked him, to checked it at the box spring, he got angry and was rude at me and was in a hurry to go out he told me they pain him for time. Since then I 've been back and forth to the store, without and answered to my complain. I am disagree with the bay. They are giving me a bad time, and no answer to replace it, or change the set. The first time I was there was after two or three months in 2010 I was talking with some of the managers in charge from the store, and he told me they not specialist in mattresses and if I was in pain I should go to see the doctor he was rude too I am tired of them so I've been in the sore for three consecutive years but without an answer for my petition the sent another inspector to check on the mattress but this guy was with very strong breathing of alchool and it is not professional to go and work for the Brick I was waiting and waiting for the Store (the Brick ) call but ne ever did so I decided to go again and talked to the Store Manager and told me to call Sally mattresses to do the complain because they don't want to take charge of that. ( Only they take care and pushing you to buy a more expensive one, at the first after they don't care they did with me) I would like to ask you if you can do it something in regards I was My Box Spring and Mattress to be exchange, good quality and con fort I t have a back problems. Could you please sent me a e-mail back I would like to hear from you.

Thank you for your time and consideration of my petition

Mattress Details:

1 1 OPTIMPLQPSEALLOPRO QUEEN Set

2 1 OPTIMPQMTSEALQUEEN MATT

3 1 SLDS10LQBSEALLOPRO QUEEN BOX( BAD QUALITY )

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Update by Lourdes Aguilar
Jul 24, 2014 4:08 am EDT

Attention:

Hello my name is Lourdes Aguilar I bought a Mattress set at the Brick in 6925 King George Hwy Surrey BC . The first set was hard on my back I bought that for $ 999.97 dollars and it was a good quality but hard on my back, they offered me a expensive one, but the box spring is a bad quality, it doesn't have support it is noisy and looks like a piece of wood I had to pay $1279.97 I 'eve been at the store since I bought the mattress I made a complain about the quality of the Box Spring and the mattress comfort I have problems in my back and with pain in my lower back it is frustrating to deal with them I am with depression and with pain in my right leg I can't walk long distances so I been at the store several times they sent an inspector to check the mattress but unfortunately the first guy didn't check the mattress properly, when I asked him, to look at the Box Spring he was upset and angry and told me that he was working by time and he was in a hurry to go out and never got any call from The brick, until I was there, and they told me that the inspector told them the mattress was ok ( but how can he said that because he didn't check the box spring and told the customer service rep. And she reply to me, and told me that she was going to send another inspector so the inspector was at my house on April 06, 2014 But this Inspector had a very bad alcohol breathing and he was only taking pictures and the same he didn't check the box Spring so this problems they are lying to me Since then, I 'eve been back and forth to the store, without any answer . I am frustrated and feel disappointed they are giving me a bad time, and no hope to replace the box spring The first time I was there, was after two months in 2010 I bought my mattress set I was talking with the manager in charge at that moment and he told me they are not specialist in mattress, and told me too that if I was in pain, I should go to see the doctor, he was rude but, why they are selling mattress ? If they aren't specialist with mattresses I 'eve been at the store for three consecutive years On June 2014. I decided to go again, because I was waiting and waiting for an answer, but they didn't called me, to gave and answer, for the last supervisor, I went to the Store again at the customer service Rep and the Manager in charge, (his name is Harsimran Singh) told me, to contact Sally mattresses too because, they were in charge for the mattress exchange so I contacted, the claim department, and talked with Cathy Butler, and she was e-mailing me back and forth and her final answer was declined and in the e-mail she sent me and said to go and talk with the Brick again and I did On June 2014 I was at the Store again and talked to the same manager and he asked me if I was in contact with Sally mattresses and I reply to him that I did, and told him that they told me to go back to the Brick but he told me that they should do the exchange because the guaranty is for 10 years and he asked me to showed to him the e -mails from the sally mattresses so I did and after that the manager told me if I buy another mattress he can exchange the Box Spring in a lower price, but I reply to him, that I spent a lot of money to buy the mattress set, they are vicious and corrupted they want to take advantage on people and exp lot me I am not working due to a lower back injury at work and have to save money for my mattress set due to my lower back problems and with that mattress my pain is worse I paid a lot of money for my set and know they want me to buy another mattress ? Could you do something in regard to this matter? I want my Box Spring and Mattress to be exchange, with a good quality and comfort or I don't know if I can have my money back ? I would like to hear from you as soon as possible I will send you the bills and e-mail from Sally mattress and the Brick buy summary and amounts

Thank you for your time, and consideration of my petition of this matter

Mattress Details:

1 1 OPTIMPLQPSEALLOPRO QUEEN Set

2 1 OPTIMPQMTSEALQUEEN MATT

3 1 SLDS10LQBSEALLOPRO QUEEN BOX( BAD QUALITY )

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The Brick worst company everrr

Ordered bed for my daughter was suppose to be delivered for Chritsmas it is now February 11 and I'm still waiting for pieces to my bed so i can assemble the bed. My daughter has been sleeping on a mattress on the floor because I've had to order for missing pieces 5 times now. The salesman scammed me into paying $60 for delivery because he said it was too big for delivery even though I have a truck i said I could do it myself. When the pieces got here i could've fit those pieces into a smart car they were so small. When I call to CS to find out where my pieces are they keep transferring me back to the same person who could'nt help me in the first place. I paid cash upfront for the bed as a Christmas present for my daughter and this is how they treat me? *** YOU BRICK! Going to get my money back today and buy a bed today that i can take home today!

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The Brick won't return mattress even within a week of purchase

Bought a matress on 14 oct 2013 with all the million reassurance and satisfaction, 180 days return promises etc. Matress is very hard and firm tried for one night and woke up with stiff and aching back, went back to Brick within the very first week and wanted to exchange the matress. Brick said that, we would have to pay the return shipping which is somewhere $60-70 and will pay shipping for the new matress also the one we will exchange. Frustrating part is that, we were told that, if we get a Brick credit card and purchase on it the shipping will be free on anything we buy so I ended up getting their master card the day I made my purchase the first time, but then they denied that it was only for one time, it doesn't say anywhere I fact looking at there flyer for this week, still same promise shows on the flyer 180 days money back, free shipping with their card etc but no where it says it's only one time...what. A way to trap consumers to sell their product and master card with false promises and fraudulent way! I am stuck with this hard matress and my money is wasted, I don't want to pay shipping twice as I was never told and why cannot they take the old matress back at the same time when they will deliver my replaced matress in one shipping charges. What happened to their promise of free delivery with their very own master card? FRAUd! BEWARE!brick is the biggest fraud !

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12:48 pm EDT
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The Brick we are just "end users".. no one gives a damn!

We purchased at least $25, 000.00 worth of product from the brick within 6 months alone! On thanksgiving day, our $2000.00 range broke before boiling a pot of water. We have had the stove for less than 3 months! Our first thanksgiving hosting in our brand new home was cancelled due to the piece of c* product they sell at the brick. You'd think they would value a paying customer and give a little more respect when it comes to inconveniencing an "end user". They try to up sell you their ridiculous warranty but you get the run around from every customer service rep. My husband and I have our own company that services warranty. A company that genuinely cares and values their brand and their customers would replace a faulty defective product with no questions asked! What ever happend to the good old saying, "the customer is always right?" obviously not always the case, but in good reason, companies should take this saying into consideration more and understand what their "end users" or "consumers" really need. It's ridiculous how there is never a "higher power" above the bitter, power tripping retail managers or store supervisors or call center supervisors to address these complaints. Instead, all you can really do is rant in an insignificant website such as this one, and no one will address or give a flying f — k about your issue anyway? I know there is no point in posting a complaint on any forum. The ceo won't take time out of their busy day of golf and address the issues of on insignificant end users like us all. Even though our disposable brick purchases are what got mr. Head honcho brick his fancy corporate office and country club membership.

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The Brick unable to get proper warranty service

I first tried to return coffee tables that were peeling, they were not cheap tables, I was told there were no refunds I was then asked to call for warranty service the rep came to our home (for the sofas) he advised me to purchase a stain pen to repair them they were a month old at this point for $750.00 I expect wood not colored crap! furthermore, the sofa cushions are sinking within 7 months we are not that heavy of people also the arm of the sofa is loose they sent a guy to look at the product the only thing in his order was the arm so are only going to repair the arm, I have to start the whole process again to have the cushions done! I am all about warranty's however this one wasn't worth the hassle. it was only $ 150.00 cheaper than the sofa.

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The Brick unable to get service on an extended warranty product

Purchased a sofa from the brick with the extended warranty..it's a sofa with power recliners on either end...the electronic PAC seems to be broken as neither lazy boy will rise...phoned the Brick a month ago & still haven't received a call from the technician..it's now been a month! Very poor customer service from the service department at the brick...first they blamed the tech..now they say they don't know if he's away or in hospital or whatever...are you telling me they only have one tech & that they can't contact him?!?! What's the point of buying an extended warranty if you can not get your item repaired...will never purchase at the Brick again! Very unsatisfied!

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The Brick lies, lies, lies and more lies

Over 2 months ago we ordered lamps for our living room from the brick and even though our credit card was not only charged for the lamps but we were charged over $100.00 to have 'expedited delivery' on this product and we still haven't seen hide nor hair of the dam things!

Don't tell me they are not available yet as they have them on the floor in your store in kelowna, what kind of a bloody zoo are you running?

We are not only contacting the bbb but we are also putting our complaint into every complaint board online and writing letters to the local media as enough is enough

Don & sally lorencz
West kelowna bc

778=755-4461

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The Brick nothing but lies & rotten service

My wife and I ordered $300.00 lamps from The Brick which is now owned by Leons Furniture over 2 months ago and paid an additional $100.00 for expedited delivery to our house. Even though they have these lamps in store in Kelowna and have charged our credit card for both the lamps and the delivery charges, they haven't delivered the lamps!
We are now disputing the charge with our credit card company and submitting a complaint to the BBB along with some other authorities to see if they can help us and see if we can get some idiots from the Brick and Leons put out on the street and give someone who really cares about customers, their jobs!

Don & Sally Lorencz
Kelowna BC

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The Brick warranty issue

Purchased bonded leather (suede) sofa & love seat Sept 2011.
Sofa material "de-bonds" June 2012, is physically inspected & replaced under Full Blanket Warranty, Sept 2012.
Sofa material "de-bonds" again, Jan 2013, is visually inspected & determined to be "mis-use" case closed, no compensation.
Complaint lodged, manager reviews and determines $200 can be offered as re-imbursement.

Same problem, treated differently each time. Sofa should be replaced as it was the first time, or equal value offered to replace sofa & love seat with items which will NOT fall apart in 6 months.

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The Brick full coverage warranty useless

So if anyone is reading this and trying to buy furniture from the Brick, Dont. Or do not buy the extended warranty from Trans Global Warranty Corp. When you are buying the furniture, the sales people will tell you anything to make the sale. Once something happens to the furniture, they will weasel way out of repairing the furniture. Just happened to me today, After being told that our warranty cover even cigarette burns, (Our sofa was bonded leather) I bought the coverage. When I called about today a bubbled/ripped leather, they told me that I was lied to by the Brick sales people and the warranty card I was given was not the same as the one in affect. Than I could not believe and went to the website and the warranty terms I was shown was there online. Then when I confronted the GWC warranty people I was given a completely different Warranty terms and conditions from 2008 and I was told that the website has the "new" version which was not covering me. I call that B.S.

So d yourself a favor and do not buy from The Brick. If you cant pass a deal because it is too good then save yourself the headache and do not get the extra warranty. Because in my opinion it is a useless piece of paper that will cost you money...

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Leeanna1
Barrie, CA
Feb 11, 2013 8:03 pm EST
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We have spent over $25k in the last 12 years at the Brick. We too bought the "Warranty" and ran into similar problems. My husband has spent countless hours on the phone with their "customer service" and last Nov 5 2012 resorted to writing a letter to customer service. He has never got a response! We have a cheap crappy couch, a tear in one of our 6 dining room chairs and the very expensive dresser drawer "princess" edition http://www1.thebrick.com/brickb2c/jsp/catalog/product.jsp?id=422PK4&navAction=jump&navCount=4 has lost almost all the knobs at one point or another. They were supposed to send us new knobs but that never happened. Seeing it's Feb 11 2013 and we haven't heard anything from the Brick, I assume we never will get a response. Here is the letter we sent head office with NO response at all.
I’m writing you this email to express my utter disappointment with the service that I have received from TransGlobal in regards to various issues I have had with furniture I bought at your Barrie location.

In 2010, I purchased several thousand dollars’ worth of merchandise on a trip to your store. This included a new dining room table (with 2 additional chairs), two new sofas and a chair, and a double bed with support rails. For these purchases I opted for the extended warranty which has been both a blessing and a curse. The blessing is because the 1 sofa I have is basically what you might describe as a “lemon”. It has now been repaired on three separate occasions and each time, the problems with it return in a matter of a month or two. The curse comment refers to the horrible customer service I have consistently received from TransGlobal throughout this entire process. This was continued this morning when I called to inquire about a few outstanding items and found they had little or no knowledge of any of these things even though I had reported them months ago.

In summary, here are the problems I have had:

1) The aforementioned sofa needs constant repair. The springs don’t last and it sags.

2) 1 of my 6 kitchen chairs has had a significant rip in it since we purchased it. I have reported this at least twice to TransGlobal and I simply never hear anything back. The last time I reported it I was told that a new seat was on order. When I inquired today, the first person I spoke with said the case was closed and referred me to their manager who could not seem to find the case at all. Rather than dealing with my issue, she demands I send her a picture to see if it is covered.

3) A couple of the knobs from a dresser I purchased for my daughter (this was a separate transaction) have broken. The first time I called about it I received a replacement quite quickly. A couple of months ago I reported it again and was told I would get 3 top and 3 bottom knobs and those have never come. Again TransGlobal seemed to have no knowledge of this request when I called today and asked that I detail my issue in an email when I send the kitchen chair pictures.

Outside of the recurring sofa issue, these problems have been minor and could have been easily corrected but, they have dragged on and on thanks to the consistently poor service provided by TransGlobal. They seem to have one of the worst case management systems I have ever come across or, their furniture repair staff are choosing to ignore my issues and never enter a ticket for tracking. At the very least they are usually friendly but the manager I was transferred to today was anything but. I found her attitude accusatory as if I was making up these issues. Trust me, I do not enjoy calling them and wouldn’t be doing so if it was not absolutely necessary. The woman I spoke with today is Deborah Makaruk and I would welcome someone pulling the tape of that call and assessing her customer service skills.

I realize that this company is external to The Brick but, you have chosen them as your service provider for warranty repair so you must be accountable to your customers when that service falls well below expectations. With all of the issues I have had in dealing with them, I do not want to speak with them anymore. I will send the email that Deborah demanded today as she seemed skeptical of my complaints without some hard evidence and that will conclude my dealing with them. I would like to be able to work through customer service from The Brick and have you liaise with them as I am fed up with their lack of support.

My sofa needs to be replaced. It has been repaired 3 times and the problem re-occurs without fail.

Please contact me to discuss this. I have purchased many things from The Brick over the years and would like to think I am a valued customer. If I do not see some improvement in this service, I will terminate my relationship with The Brick and any company that uses TransGlobal going forward.

Thank you in advanced for your anticipated assistance in this matter.

Tom Doust

We are not going to stop posting and sending this letter until we get answers. I am also reporting them to the better business bureau. So far as I'm concerned they are fraudulently selling bogus insurance they NEVER intend on upholding!

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D
1:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The Brick brick return policy

WE have over the last 15 spent over $15, 000.00 dollars on Furniture appliances etc. Last sept we bought some bedroom furniture and mattresses a free 50" plasma 3d tv came with it for free. WE had the stuff delivered and we unpacked all the furniture except the TV we just looked at the box which was undamaged . We put the tv in an unused room in our home. We didnt need a tv had 3 plasmas already. So out of sight out of mind . Well one of our sons comes over and asks about the tv he wants it. So we open the box and take it out . When we pull back the protective screen cover we see a long crack on the screen. Not the outside glass but the inside one . we phone the salesperson explain as above she says oh no problem. Well then Karen the manager comes on the phone I repeat story she wont exchange it its been over 7 days. I tell her I'll bring it in its easy to see theres no external damage to the tv or box her answer no. So after numerous calls to head office in Edm we get a call from a repair company I explain it to her now she says not her problem its between the brick and Samsung. 16 months later no resolution. this manager just told a customer who himself had spent 3500.00 to get the free tv and whos son had purchased 4000.00 about 10 months before that and a niece who I took there and she spent 9500.00 to pretty much drop dead. all for a promo tv that with 2 seconds of common sence could have been exchanged and sent back to Samsung. I own and operate company and if one of my ppl treated a customer like that she would be fired. leons and the brick are one and the same.

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ComplaintsBoard
J
9:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Brick not replacement

Hey,

I bought a TV 40 inch on 22nd December and when I went there again(2nd Jan 2013) to upgrade to a 60 inch one (same company same specs), they said they can't replace/upgrade the product because its out of exchange period(7 days). When I bought the product they said please don't come on boxing day to replace or anything because they are very busy. The manager is very rude and he said buy a 60 inch TV if I want, they wont replace it. Guys please please stay away from the Brick, worst customer service ever. I never recommend to anyone.

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Update by jenson_s
Jan 05, 2013 9:36 pm EST

Yes true.

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Overview of The Brick complaint handling

The Brick reviews first appeared on Complaints Board on Aug 15, 2006. The latest review Queen bed invoice 073034aiyig july 30 2023 was posted on Oct 9, 2024. The latest complaint All service. was resolved on Apr 29, 2024. The Brick has an average consumer rating of 2 stars from 1342 reviews. The Brick has resolved 419 complaints.
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  1. The Brick Contacts

  2. The Brick phone numbers
    +1 (780) 930-6000
    +1 (780) 930-6000
    Click up if you have successfully reached The Brick by calling +1 (780) 930-6000 phone number 0 0 users reported that they have successfully reached The Brick by calling +1 (780) 930-6000 phone number Click down if you have unsuccessfully reached The Brick by calling +1 (780) 930-6000 phone number 0 0 users reported that they have UNsuccessfully reached The Brick by calling +1 (780) 930-6000 phone number
    Corporate Office
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    16930-114 Avenue, Edmonton, British Columbia, T5M3S2, Canada
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  6. Olivia
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    Oct 20, 2024

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