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CB Furniture Stores The Brick 52 Caplan Ave, Barrie, ON, L4N 9J2, CA
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The Brick
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The Brick company logo

The Brick

52 Caplan Ave, Barrie, ON, L4N 9J2, CA
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7 complaints
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Working hours
Mon
9:00 am - 9:00 pm
Tue
9:00 am - 9:00 pm
Wed
9:00 am - 9:00 pm
Thu
9:00 am - 9:00 pm
Fri
9:00 am - 9:00 pm
Sat
9:00 am - 9:00 pm
Sun
10:00 am - 6:00 pm
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11:54 am EDT
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The Brick - Purchase of Power Reclining chair

To The Brick Compalints Dept.,

We purchased 2 power lift recliners from the Brick on Nov.22,2022. My wife's recliner has had no issues with hers. Mind on the other hand has had a power switch replaced, wood in left arm and side has been replaced, the springs underneath have broken twice. I also mentioned to the manager of the store. How many times do they have to break before I get the chair replaced.They ordered another set Aug.23rd. Still waiting for springs 3 months later and no word. We bought the extended warranty as well for 5 years. Chair is very uncomfortable and I am not satisfied with The Brick's response to this. Hopefully someone at Head office will sit up and pay attention to this and help me get this resolved once and for all. We have been loyal customers to The Brick for years and have never had this type of treatment. Hope someone will reposnd to this. Thank You,

Richard Gudgeon

Desired outcome: My desired outcome would be get this recliner replaced with another one of my choosing. Not happy at all with this one.This chair has so many faults. Invoice #102724JHERI.

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Update by Richard Gudgeon
Nov 03, 2023 11:58 am EDT

I'm hoping someone will look into this and get it resolved.

Resolved

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12:28 pm EDT
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The Brick - Service

Management 1 star, Unprofessional.  after charging credit card sales person informed me sale was final. I asked why product was final sale when the product was not on sale and no discount was added i payed the full amout the sale person asked me to sign on the paper sale is final. I after asked to talk to the Manger - he was very disrespectful told me when I get my product and open the box I can't return the product ( I didn't plan to return it But i'm trying to understand why i'm supposed to sign it , What's going to happen if product it's damaged? Answer was simple you opened the box product it's yours!)  I reject to sign and Ask my money back !

Manager  cencel credit card  transaction and told me  it's his store and his rules and asked me to leave the store.

When I told the manager I was going to leave a 1 star review he told me he could afford to buy a bunch of 5 star reviews on Google to cover my one star. So be careful - the rating of this store is not legit

Parking was empty (no clients) now I understand why this location doesn't have customers. You need To be very talented to lose client who already  pay money.

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8:40 pm EST
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The Brick - Waiting on a refund and a call from head office

HI there,

I was told by the chat after speaking with someone that I would hear from head office in regards to a refund owed to me. The staff at the brick in barrie are far from professional. I know for a fact they went through 3 managers in the time we purchased our product to time of delivery. We had massive damage to our front door on one of our deliveries. The delivery team made sure we sighed that there was no damage inside the home so we didnt notice the damage to the door. The entertainment unit we ordered was sold to me as real wood but come to find out it is particle board. The wood care kit they "threw in" is useless. Upon speaking with a supervisor and proving damage they offered us a 200$ credit to repair our brand new last season 8000$ door. Upon calling the supervisor asked for my credit card info over the phone to do the refund. I then recieved a all from heather days later stating the credit was not going to be put on the credit card but on our fincance card instead. I was then yelled at by him when asking where my credit card info went that I provided over the phone. In the last 2 years we have bought over 15000 dollars worth of product. It has been a few days and still no call from head office I am at my witts end and just want my refund.

Desired outcome: refund applied to credit card as stated

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2:28 pm EST

The Brick - SmartMotion bed base

I am writing this on behalf of my Mother who has copd and severe arthritis. She bought a SmartMotion bed base and mattress. When we set up the base there was no power cord. I called and was rudely told that the cord was with the base! It wasn't. I called the next day and asked where the cord was. I was told they would order it and I need not call again. Weeks went by with no call. December 24, 2020, I received a call from a lovely lady that worked in the office, saying that the part was ordered. Again, no response. Last I called your customer service I was so annoyed that I told them to come get the frigging bed base. Once again, no call back. All we want is the power cord! I, unfortunately, ordered the wrong power cord.. $200 and it arrived in FOUR WEEKS. It has been FOUR MONTHS with no power cord.

Desired outcome: Power cord and compensation

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Update by Tina Steip
Mar 09, 2021 1:25 pm EST

https://drive.google.com/file/d/1XGFHU39JdlGu3DF9ZLgc_CrNS94DvFL_/view?usp=drivesdk

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7:50 pm EST

The Brick - Mattress

We purchased a mattress from the brick and hated it. Lucky they have a return policy. Salesperson said they would honour the price of the one we wanted but we are now told that is not their policy. I told them that my wife and I were clearly told this by the salesperson. I asked to speak to a manager. The manager said he would not honour the price and that the salesperson was incorrect. I told him it was not my job to train their employees. They will clearly say anything to make a sale. So now how can you trust what any salesperson says. I'm not impressed and WILL NOT shop there again. Case closed!

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10:26 am EST
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The Brick - edvantage card

Why do I have an Edvantage card When it is absolutely no advantage to me. I've been trying for four days to order a coffee table and nobody has called me back horrible customer service I leave messages every day. And I am also emailed. It's not like we're getting a real deal you can buy it on sale and get it cheaper you don't get both deals. I may as well go to Leon's or IKEA I get much better service there. I finally called the gawhen it is absolutely no advantage to me. I've been trying for four days to order a coffee table and nobody has called me back horrible customer service I leave messages every day. And I am also emailed. It's not like we're getting a real deal you can buy it on sale and get it cheaper you don't get both deals. I may as well go to Leon's or IKEA I get much better service there. I finally called again today and spoke to a manager who assured me that the carpet lady would get back to me today. This is so frustrating all I want is a coffee table LOL it should not be that hard.So this is actually a day five and we'll see what happens I don't even know if it's worthwhile spending that money at a company that doesn't really seem to care much

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8:57 am EDT

The Brick - I will never again shop at the brick

OnMarch 29 I purchaced a sofa and loveseat from the Brick in Barrie Ontario.It was set for delivey in 10 days.Ya right, Two weeks after that the sofa arrived, no loveseat, it was backordered.I was told it would arrive a week lter.Ya right!Two weks and a damaged on at that. I called them and was told they would send a new one two weeks later. The day came and went, no phne call no delivery. I called them again and was told there was no garuntee of delivery, not what the customer service rep told me.I told them to send an empty truck and pick up both pieces, i no longer wanted to deal wth them. I was told that they dont do refunds. Now they will have one for me tomorrow. Bull ###...I want to be compensated but they offered nothin. I am now dealingwith head office. This has been a nightmare.Bottom line...go to Leons..never agoin will I shop at the Brick.

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Dorsey.gould
Dorsey.gould
Toronto, CA
Jul 10, 2013 12:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brick is good company, i used to buy furniture from them, just currently i am downsize to condo now, their price is good, very good, but style is a little bit old for house only. i retired, and down size to condo now with my hubby, we have to shop for small nice design furniture, i recomend la vie furniture, i made purchase from them, and they are a very good group person, from sales to delivery.

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Mark IBM
CA
Dec 03, 2010 5:57 pm EST

The [censor], lol. Now that's funny. I'm not a fan of their customer service, but trust me, I've seen worse (e.g. La Vie Furniture - their specialty is rudeness and cheap quality). I have yet to try Leon's. Bottom line is, once you exchange money with these furniture companies, you seldom get what you paid for.

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ExplorerMM
CA
Oct 09, 2010 10:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Despite people telling me not to purchase from The Brick, I did anyways because they had really awesome deals but not I REGRET it. Ordered everything for my new home in Barrie, ON back in August 2010 and it is now October 9, 2010 and I'm missing pieces of one bedroom set! They keep saying it's back ordered and will send ASAP. Still nothing...it's RIDICULOUS! Don't buy anything from there! How can you send storage drawers for the bed but no BED? They seriously suck and customer service is CRAP. Spend your money elsewhere!

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Angelo Catalonia
Jun 11, 2008 7:12 pm EDT

The brick is the worst shop i have ever been too.I bought a chest drawer in Scarborough along Kennedy Road.It was on sale as there was a slight damage.I told the sales person Mohammed to pick it the next day.I paid $50 for the rent of the van to pick up the item.When we arrived at the shop.We waited for almost 40minutes.With my dismay, the manager by the name of Martin Patterson told us that the salesman made a mistake by selling us the item.Martin told us that the chest drawer doesnt belong to them.Its from another branch.Which is ridiculous because why put it on sale in their shop if it they don't own it.We were told by Mr Patterson to call him the next day and said "See what i can do" I was hoping that because of their mistake, they might consider delivering the item for free.Well, when i called the next day, i spoke to Mr Patterson (the useless and stupid manager) He told me that the item is not ready yet and he wont delivery the product i purchased.Since i saved money as it was on sale.he said he will not deliver it.He said my only option is to refund or pick up the item.Two days passed since i spoke to a useless manager, i never heard anything from THEBRICK OR SHOULD I CALL THEM THEPRICK. Because they are all bunch of idiots and all of the salesman are ###.Once they got the money form you, they don't care anymore.I called Mr Patterson (the ### manager) to arrange for Sunday to pick up the chest drawer.He said "Didn't anyone call you yet?I feel like swearing at him on the phone but i kept my temper.Its pointless to speak to him.
Anyhow, to all of you planning to buy from THEBRICK, don't even think about it.THEY HAVE NO VALUE FOR CUSTOMER SERVICE AND ALL OF THEIR EMPLOYEES ARE UNPROFESSIONAL.The manager Mr Patterson should resign from his job and look for a janitorial job at Mcdonald.Or maybe he needs to go back to nursery school and learn the value of treating people fairly
I know that karma will struck on him soon and i promised myself, never to step on that shop and i will take every effort to tell all Canadians not to buy from THE BRICK, WELL LETS CALL THEM THEPRICK!

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