The Brick
reviews and complaints

I had a extended warranty with The Brick for my gas range. In November, just before my warranty expired, I contacted King and State because the Convection part of my stove was not working. It was not an easy process but finally did get a technician out to repair my oven. The convection part worked when the technician left but within a week it quite working. I called back King and State and told them. (very, very difficult to contact them- over an hour wait time) They advised that now that my warranty is over it is not covered. I told them the original repair was never completed and that I still have the same problem. They told me that management advised it is not longer covered. This company does not return phone calls and very difficult to contact. terrible service!

My advice is to not buy the extended warranties that these stores offer. It is a money grab!

I purchased this sectional in 2019, it was kept in my basement and rarely sat on. 2 years later we move and it becomes our main couch, within a couple weeks the fabric is pulling, wrinkled, pilling and in general looks like a couch that has been in use for years (not weeks). I phone the brick to make a complaint, I am advised that due to the time frame and defect they cannot do anything to assist me with the issue. The sales person referred to the defect as a consumable which is not covered by any type of warranty. Reluctantly the brick sends out a technician to see if the fabric is repairable, the technician told me this is the worst fabric on a sectional he has ever seen and he cannot fix it. He also said I should call the brick and speak to a manager about the defective material. Long story short, nothing was resolved. I am stuck with a sectional that has been in use for a couple years and is ready for the dump. This sectional is not a quality product, I would not recommend it nor would I recommend buying anything from the brick.

WOS51EC0HS02 I feel you should be deeply embarrassed selling whirlpool appliances. My wall oven will not work right after warranty and judging by the complaints on the net I am not alone.

The control lock is on and yes I have disconnected power, pushed each button for 5 seconds and have over 1.5 hours on the phone with whirlpool only to talk to a customer service rep that read from my manual.

No oven over Christmas and at least a wait till jan 9 till I can talk to a repair tech

The sticker in the oven says Modules made in China assembled in Mexico

I WILL NEVER GO TO MAVIS AGAIN! I went to Mavis to get tires and brakes. They told me that I only needed front tires. You would figure that the so-called professionals would put the same tires on my Silverado. They did not and when I happened to bring my truck into the Chevy dealer they told me that having more aggressive treads on the front than the back could ruin my 4x4. So I went back to Mavis the next Saturday, told them what I was told, and told them I want the same tires in the back.

The shift manager told me to have a seat and they will take care of me. after about an hour of waiting, the LIAR told me that they don't have the tires and they expedited a rush delivery, they will call me when they arrive. About 3:30pm, I called to see what was up with my tires. When I was told that they were not in yet I said "well it looks like my tires aren't getting done this weekend" and the manager said we are open on Sunday, the manager tomorrow will call you. Yeah right, this coming from the shift manager that hasn't told the truth since I brought my truck in for tires. Guess what? no friggn phone call Sunday. I stopped at Mavis on Monday and I was giving the fake apology. She, (shift manage with an attitude problem), then made me an appointment for Saturday at 9am. When I got to Mavis at 8:45am there was no appointment. Still keeping my cool, the unprofessional shift manager then made another appointment for 3pm that same day, told her I had a 5:00 Dr. appointment and was told don't worry we'll have you out on time. I was there at 2:45pm. Around 4:10pm, now I'm getting agitated, my truck is still in the parking lot, there is only myself and another person in the store. (mind you, the other person said he was giving a 3pm appointment also and he arrived about 3:15). when I confronted unprofessional shift manager, she then gave me an attitude, would look up at the ceiling when I was talking to her, she even walked away while I was talking, walked through into the bays and stood at the bay door to unprofessionally smoke a cigarette, I walked outside and confronted the nasty [censored] and gave her a piece of my mind (which I feel was deserving)! I asked another employee for her managers number and he said that he will be in tomorrow. I called the next day and he gave me his boss, Huge Owens number. I called Huge and explained everything that happened and he said that he will get to the bottom of it. To this day I still haven't heard from Huge. Why would I think I would hear back, he's a Mavis employee. Oh and by the way, the unprofessional employee never reset my valve stems and never cleaned my bead. I would lose air with my NEW tires, and the wrong tire indicator would read low in air. The local garage fixed it for me, charged me for something that I had already paid Mavis to do.

Tony Naturile

I visited the brick customer service desk to pick up the crib mattress that I had ordered online a week ago. There was a girl named Danyat who was just ignorant of the fact and behaved as if we were just invisible to her. She was seated In Her chair and her attitude towards us including my wife who is 9 month pregnant made us stand for about 15 mins. There was lack of customer service and when I called her twice she replied that she was busy and asked us to wait. Not only that she went ahead and asked the other girl to help us who also turned her request to deaf ears. I didn’t like the fact that she was ignoring us and I went to go and see the manager. When manager named AYO who had gone out to smoke since we were standing came back arrived and I explained to him what I was going through and he went to talk to her and later comes back to me and tells me that she was busy with the email so guess that was more important and you should wait. I was really shocked to hear that kind of answer from such a store manager.

I know and I was able to see that the lady about whom I was complaining and the store manager had the same ethnicity background so he was just clearly supporting her and her actions. Atleast being a store manager I didn’t expect such a lame excuse. Additional he went ahead and added “why are you making a fuss about the small little thing”

I do understand it was a fuss for him as I do not accept being treated the easy I was and I decided to walk out without buying the mattress

Now going forward I won’t be buying or visiting brick again.

I’m pretty positive that this won’t be the first time the manager Ayo and associate Danyat have done this and there will be many customers like us who have faced the same in the past. May be such companies should looking into employees like them and take some strong actions.

We just purchased 3 major appliances from the brick Stratford Ont location. They were delivered on the 20 dec in time for Christmas. Firstly they did not unpackaged the products as we had concerns of unseen damages. Sure enough our stove was indeed damaged after contacting the Stratford brick and sending pictures of the damage they agreed to replace it however it would be a different model and make but had the same features. If we wanted the same make and model we would have to wait until sometime in the new year no date available. We accepted the replacement make and model as it had all the same features, They however could not deliver until the 27 dec. upon receiving the new stove there was no airfryer basket so we hung on to the one that had came with the damaged stove, no issues. We then received a call from the brick Stratford demanding the return of the basket saying our replacement stove model didn’t come with one. After a escalating heated argument she hung up on us over a airfryer basket? they can be purchased on Amazon for$ 37.00. Do we ignore the Brick Stratford or is the basket worth the negative publicity this could bring.

We bought a mattress and bed base from The Brick Richmond, BC. Delivery came at 1:10 PM PST on December 18 2022. We had a motion air base installed in our new home and installers were not careful with the process. They used tools that should not be used resulting to scratched the metal base using screwdrivers and pliers. Hammering accessories when it should not be and also deformed the lock. They also left a scratch and dent on our wall. This is our first day at our new home only for them to leave damages. We did not even get a single apologies from them.

For those of you looking for new appliances - please read the following experience. I wish I knew what I was in for when I dealt with the Brick in Burlington. Particularly the commercial division. We dealt with Philip.

We ordered all of our appliances and paid a deposit September 2021. Philip contacted us late April 2022 and advised us that with supply chain shortages if we paid IN FULL for all of our appliances right then, it would guarantee that our appliances were waiting for us in the warehouse for our move. In late October the Brick customer service called to confirm the delivery date. I confirmed the date and said it shouldn’t matter as our appliances should be waiting for us in the warehouse. The woman advised me that they fulfil the order three weeks before delivery whether we paid in April or September. That there was no benefit for us having paid in April.

We were manipulated to pay in full by Philip based on false pretences, obviously to fulfil his quota or get a bonus. There was no reason to have paid then. When our appliances were delivered, the dishwasher was missing. We were advised that we wouldn’t receive the dishwasher until May 2023. that is 13 months after we were told to pay in full to guarantee our appliances would be ready for us.

The brick customer service said Philip would call us to discuss this and offer another brand. We have heard nothing. Nobody will answer our emails or our phone calls. We have tried to contact them several times. We can’t get a hold of anyone and nobody will return our calls or emails. Clearly once they get your money (on false pretences, which is essentially theft and fraud), you mean nothing to them. Not sure when we will get a dishwasher, or what the plan is or what our options are. Nobody will talk to us.

Beware of being manipulated and lied to if buying from the Brick in Burlington. You don’t need to pay 7 months in advance like we were deceived into doing.

I feel scammed, deceived and manipulated.

I have bought appliances bundle from bricks. Sanjay was salesperson who told me all things r available and fridge I will get by 15/16 December. Based on his assurance I bought all appliances and paid (mid of November).

9 December I call bricks to ask for updates and I am told I will get it after Christmas (30/31 December). I told them no one called me to inform about delays and they said now we have told u.

Told them this is unprofessional and they said I can take my money back if I have issues and get from somewhere else. I told them take all appliances back than whjch they refused saying we need within 7 days and in boxes. Told bricks u deliberately delayed informing me till 7 days so I dont have option to return and secondly bricks gave me appliances without boxes as took it with them so how do u want me to return in boxes!

I purchased a washer & dryer from the brick in July 2019 and have non stop issues with both appliances. I was able to get a new dryer but that is now having problems again. My warranty expired however I purchased the 4 year extended warranty and it is the worst service I've ever experienced. I placed my last service call on Sept 13 2022, received a call on Sept 26th from the repair company, the technician came onsite on Sept 27, 2022, he deemed I needed new parts for both appliances, today is Dec 9, 2022, almost 3 months later and I am still waiting for the tech to come back to replace those parts. I have called a few times in between to find out why it is taking so long, on Nov 18th Transglobal said they were still waiting for parts, I tried to call today and couldn't get through, i'm very frustrated and don't understand why it is taking so long. This extended warranty is horrible. Next I will go to Global News Anne Drewa if something doesn't get done. Thank you. Vida Goltes ([protected]@shaw. ca) cell : [protected].

This is NOT a complaint of the store products. It’s the property of The Brick in KAMLOOPS BC…now the boulevard that is behind this store is littered with TONS of garbage, as is the driveway up to the roof top parking, I front of the two chain link gates. I called the store last week to see if someone would kindly look into this, and so far the garbage is still there. It’s now been sitting there for a “month” I’m asking kindly if this could all be cleaned up asap. I have tried to upload one area of the mess. The rest is just below this to the left on the boulevard

I had to incur $203.40 to get the washer dryer installed after Brick failed to install it despite including it as a service in the amount charged to me upon sale. Refrence sales order 100524PKJIU paid on Oct 5, 2022 which provided for a walk in price. I also signed a waiver letter for Brick to deliver at my home without my presence but I was not informed that the appliance would not be installed despite the waiver letter. I believe the delivery crew missed the installation and now they are using excuses. It is a disappointment that I had to do more than 10-15 follow ups through phone and email to have the dishwasher installed on the same order as this was anotherappliance not installed. I have email chain to prove this (with matt Scarfone at St Catharines store).

I am hoping that someone would address this issue to deliver promises The Brick makes.

Thanks

Charanjit Singh ([protected]@live.ca)

[protected]

We purchased a 3 piece coffee and 2 end tables originally ordered were the ones on the floor were covered with all types of accessories I could not see the lines in the tables. The manager told me to pick something else… we ordered november 2nd and said it would be delivered end of november. We received a call stating that our set has been delayed and would not arrive until middle december now! I phoned the store manager in regina and told him this is not acceptable and wanted my money back. He said come pick something else out or he could give us a store credit, and he assured me that we would get something sooner than middle of dec. The total cost was $621.56. My husband & I went to the store and there was nothing available that would arrive until late december. I asked for my money back and they told me they could only give me $277.00 back not the $621.56. This is what you call customer service? I will file a complaint with better business bureau and consumer affairs.

Update by TerriB.inCanada

Nov 24, 2022

5:21 pm EST

I got an answer from the BRICK, NO REFUND, they will send me a new chair. This would make it the 4th. chair. I have put up with this for weeks now and don't want another chair from them anymore. I just want this one picked up and a REFUND issued so that I can get on with my life. I am a 72 year old female who had a nice quiet life till I decided to buy a chair local since I always buy from Amazon, the best ever. I have had to let strangers into my home for weeks now and they don't even have the curtesy to wear a mask when the are coming into a Senior building and residendence. I am also tired of the store saying the word POLICY as an excuse to not refund me after I have tried to be supportive of them with all these damaged chairs. My next course of action is to not let a lawyer deal with them. This is so not how I expected all this to turn out. My blood pressure is sky high. My stomach hurts all the time now and I have such extreme headaches. I need for this to go away. I want my life back.

This issue said it is resolved but it is still ongoing. I have responded to my first complaint of this issue with the Brick in Orangeville, Ontario. November 23, 2022.

...

With lots of haggling I finally got the Brick to agree to an exchange so I went to the store with my daughter and we only had 1 choice to chose from. We bought a floor model which cost me $563.00 extra on top of the $1,100.00 I paid for the first one. We checked it out for damage and there were a few little things on the material but nothing that I couldn't live with. He told my daughter and I that the only reason the chair was sent back was because the customer received the wrong color. I just wanted to be done with the Brick. The day before they were going to deliver it I got a message from the salesman that as they were getting ready to pack it up he noticed that there was a big peace at the back of the chair where the material was torn away and that the electrical cord was wrapped in electrical tape. This chair was definetly abused and not just returned for the reason he said. I told him not to send the chair. I then went online and found a chair in my buget which only cost me $67.00 more. They came and picked up the first chair and brought the new one. I must be the unluckiest person in the world becase the delivery guy could not get the back of the chair to clip into the bottom. There is a space between the arm and the back of the chair where I can put my hand through and when I go to adjust the chair the back comes up into my hands. The driver tried everything but it just wouldn't clip in. He said they never had this problem before. I have contacted the salesman and asked for a refund because I did more than my fair share of trying to get a new chair from the Brick. I don't want strangers in my home anymore, I just want my peace and quiet back. I am done with this. Now to see if we will have to go back to sqaure one. Below are images of the second chair they wanted to send me. I am so done with this, nobody should have to go through this when purchasing a chair from the Brick.

If the Brick does not give me a refund because I don't want an exchange I will take them to small claims court. I am done with them.

We bought a washing machine and dryer on September 23 they gave us a delivery date on October 13 they emailed us on October 13 said very sorry but it’s ‘not our fault’ it’s the manufacturers fault’ you will be receiving your items at the end of October. I did here from them until today November 21 saying that it will be delivered approximately on December 12. No one called us to follow up offer other solutions all they said was if your not happy you can return the product. I went to customer service they offered no alternative and again basically said again if you don’t like give it back. My only issue is that the sales person never warned us about this in addition to that since are financing we already started paying! Really bad customer service it is unacceptable i will never by anything at the brick again!

This was at the Kirkland Québec store on trans Canada highway

I purchased sofa and love seat from brick and its not even a year yet. My love seat side bended and my sofa stitching is coming off. Adapter for the recycler stop working. I filled the form for claim technician came in after that id din not hear anything for weeks, after that I called the store almost 7 times to get the information. Whenever I called them our manager is on lunch, she will call you back or we still don't have an update for you and manager didn't even bother to call back.

First they said we don't have the parts for your sofa we are waiting then, After that your adapter is not covered under warranty also this model is discontinued. Where your warranty clearly states that reclining parts and mechanism covered.

On my last call manager offer 39% credit on my love seat and that's all they can do. No solution for my sofa.

I purchased extended warranty I paid $ 5000 for my sofa which kind of broke within a year. This is your solution what you offering me my money for extended warranty. what is the point of buying the extended warranty? No repairs or any accountability, really disappointed with the customer service. This is no way of handling customers, honestly I will never recommend anyone going to brick.

I received a damaged arlo night stand. After complaining a replacemnt was sent in today.

Guess what it was also damaged and in worse condition than the first.

Customers beware !

the items on sale are being palmed off to unwary customers.

I cant believe i have got a replacement again in a damaged condition.

So much for the brick and its services in making it up to customers. Its a scam !

best these fraudulent practises are brought to consumer protection.

Melville John

This incendent occurred sometime last week, I was there to pick up a table and was told to go to customer pick up where I was met by a tyrant and out of control woman! Her name was Amy as she had told me, and was just rude and stating they did not receive my order but I had the email concerning my product! Afterwards I had realized it was the wrong store I was at but the woman was so rude and disrespectful in handling the situation and instead of letting me know I was at the wrong store, she just yelled and made me feel insecure and [censored]ic for an elderly! Last time I shop at the brick for drug user services and abusive manners of etiquette.

I purchased a recliner from the Brick in Orangeville. The foot section of the recliner was crooked so they sent someone out to take a look. He said that it just needed to be adjusted because it was laying right. He unscrewed the foot section, drilled new holes and lifted the one corner to make it even at the front. After he left I inspected the chair and realized that because he lifted and shifted the foot piece it now bunched the material up near the seat. It looks terrible. I contacted Sarah Nockolds at the Orangeville store because that is who I was dealing immediately, this was a week and a half ago. I sent her a picture but she never got back to me. I sent her another e-mail this week to ask if she got my e-mail and still she never got back to me. This chair was purchase maybe 2 weeks ago and cost over $1000.00 dollars. I asked for an exchange because the chair was defective from the get go. I even told that to the man that came to look at it but he said he could fix it. The frame on the chair or the way the apolstered it is all wrong. The seat is not level but he said that is on all furniture because of the stuffing. The Brick is suppose to have a Customer Satisfaction policy but it seems the Orangeville store doesn't seem to care. Can you help me please. I am a senior on a small pension and this was a big purchase for me. I feel it was a waste of $1,000.00. I don't understand what the big deal is on exchanging this chair for a new one so that they can take this chair back to the manufacturer to have them fix it. They are not loosing any money, it's just a straight exchange. The photo's are before and after the repair images.