Texas Roadhouse’s earns a 1.2-star rating from 420 reviews, showing that the majority of diners are dissatisfied with meals.
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Food over all service
On Saturday 7th myself and my mate came to Texas Roadhouse to eat/drink after we got seated she told us that our server will be here in a few minutes it took 20 minutes for someone to come to take our order that was ok when we placed our order and got the food (I order) 2pork chops loaded mash potatoes green beans (my mate )2pork chops mashed potatoes and a...
Read full review of Texas RoadhouseNo rolls
I placed online order on Feb. 27 2020 got all way home no rolls. I spent 43.87 drove away to Newport and no rolls Really!
Read full review of Texas Roadhousevery bad service and poor quality of food resulting in bad stomach
My family and I went out to your restaurant February 18th at 5:30 p.m. to celebrate my birthday. I will say that the service was great from the hostess. Our waitress on the other hand had absolutely no personality whatsoever and therefore that started off our bad experience. We were a party of five and my husband and I ordered the same thing the...
Read full review of Texas Roadhouse12 oz ribeye
We usually go to the one in Evansville In. But I was in Owensboro yesterday and decided to place an online order to take home for me and my husband. We are die hard fans of Texas Roadhouse. But this was the worst steaks we have ever had. You couldn't even cut them for the grissell or some sort of tough membrane throughout the steak. We finally just gave up and through them out Horrible supper and a waste of 45.00
Read full review of Texas Roadhouseservice/management
I was recently at Texas Roadhouse with my family. There are 4 of us adults. We ordered the most expensive dinners, drinks, and appetizers. We weren't even finished eating our dinner when the manager, Scott, approached us and asked for us to leave because he "got a red flag that our bill was too high". I asked if we were loud or inappropriate, and Scott said...
Read full review of Texas Roadhousewait time
When we signed in, we were told there is a 20 minute wait at the Cumming Ga location. Over an hour later we were told that they had to seat the call ahead customers first. Then DO NOT tell me you're going to seat me in 20 minutes if you're really going to put me at the bottom of the list every time someone calls ahead for over an hour. Ridiculous
Read full review of Texas Roadhousegift card purchase
Near Christmas I was in Greensboro, NC and ran by Texas on Battleground for lunch and to buy $100 worth of gift cards. I usually go to Burlington's Texas but was in Greensboro to get my hair cut that day. Anyway, the waitress said there was a special going on. If I bought $300 worth I would not only get the extra coupons for buying them, I would also get a free appetizer coupon good for a year. That I could get a free appetizer everyday if that was what I wanted to do. Thinking this was a great deal and I eat at Texas all the time, I opted to get the $300. Once Christmas was over I went to use the coupons and found out not only that the free appetizer is only good in Greensboro, which I rarely go to, I have to buy two entrees to use it AND I can't use the gift card coupons with it. Only one coupon at a time. Now I am a recent widow I'm usually alone and almost always go to Burlington to eat, I am very disappointed with your company. Never once did the waitress say it's only good at this location nor that I couldn't combined the two. Her saying I could get a free appetizer everyday would never in a million years make anyone think 2 entrees were required. I love steak but I couldn't eat it everyday. To me this is false advertising; at the least it's a shady way to do business. Once I use and/or give all the gift cards away, I'm not sure I will ever go back to Texas again!
trying to get table...
We were trying to come to restaurant for my birthday. Both daughters and I tried to get advanced seating. Very rude!! Was told you won't sit together first then said come in at 930 or don't come! I wanted to come with my family. My grandson cried. I was so disappointed... That's where I wanted to bring family of 12!! If you can't accommodate, familie...
Read full review of Texas Roadhouse and 1 commentservice & cleanliness
My husband and I are frequent customers of TRH ( 3-4 times a month) but as for today (1/3/2020 @ 8:50 pm) this will be the last time we will be coming for awhile. We were having a great dinner till our waitress disappeared on us, we sat for 5 to 10 minutes for our drinks and water. The restaurant was not busy at all, so not sure why she was MIA. We tip...
Read full review of Texas Roadhouseservice
I love Texas Roadhouse. It's where me and my husband have a date night once a month. I received a gift card for Christmas and so we went and used it for new years eve The wait was long but we didn't care about that We got our table and had the bartender get our drinks cause our waitress was busy It was half off margaritas so I ordered one and asked the...
Read full review of Texas Roadhousethe service
We went in today with a party of 6 and a baby. We had to wait a out 30 minutes. ( which was fine). Once we sat down the waitress seemed like she wanted to rush us to take our order. We told her we went ready yet. We ordered our appetizers and then she walked away. We had to ask for bread, we had to ask for a booster seat. She forget to take our food order...
Read full review of Texas Roadhousefood product
We love Texas Roadhouse and have never had a problem or bad meal. Today though the rolls weren't soft and fresh as usual but seemed over baked slightly. The ribs my husband ordered were bad as well. I ordered a sweet potato with my dinner. They brought our dinner and said if I wanted one they had a problem and would have to wait for 15 to 30 minutes to get...
Read full review of Texas Roadhouseservice
To begin with, as always the wait was horrible but we toughed it out the hour + that it took to patron your establishment. Then after calling ahead to make sure that they accepted the coupon cards we had and explaining we were coming in 2 families TOGETHER and would be doing separate checks . We were assured 100% that we could use 1 per each check, we were...
Read full review of Texas Roadhousehard, very sharp piece of plastic in my meal
Got my chicken dinner (mushroom portobella) and took a bite and bit down on a hard, very sharp object. I showed it to the waitress, who informed us that it was a piece of the stick used to tell them the order was done and she further stated that this is the second time that this has happened to her order. If I had swallowed this, I could have seriou...
food, cleaning
I love Texas Roadhouse Don't get me wrong I also agree different Texas roadhouse taste differently as well. Me and a friend of mine decided to eat at Texas Roadhouse for dinner on 12/7/19.. It wasn't busy at all but it's up the waitress about 15 minutes to come serve us. No Biggie I ask for a well-done steak, my steak came out dark and tasted like per...
ribeye steak dinners
My wife took me to Texas Roadhouse for my birthday dinner on 11-27-2019. The service was great - server was super nice - but our steaks were literally luke warm to cold. A manager happened to stop by as we were finishing our meals (not by request) and we told him that our only complaint (taste of steaks were great) was our steaks were barely warm. We had them finished by then because we didn't want to take extra time reordering and we were in a hurry.
The manager offered nothing to the conversation and offered no solution or resolution to our problem. We bought two $100 gift certificates but after doing so we are worried that our recipients might experience a similar cold meal.
I'm disappointed in our meal. The steaks obviously sat around for a while and it wasn't that busy.
It wouldn't have taken them that long to warm your steaks up if you had asked. You can't eat your entire meal and then expect to be compensated for it.
Get a life shouldnt nobody take this person serious. Lol
takeout order
On 11/29/2019 I called in a takeout order for a steak kabob with seasoned rice, which I didn't get I was ask what two sides I wanted I ask for salad with extra French dressing, which I only received one container of dressing and a bake potato with sour cream and butter the potato was dry it look if though it was setting for awhile. I was charge for French...
Read full review of Texas Roadhousepersonnel & food
We asked for a booth due to the fact that we have a small child that has trouble sitting at tables. We were seated at a booth then asked to move. When our server asked why they moved us, she was told because the head hostess told us to. Our server, Katie apologized several time because we were asked to more AFTER being seated. It's 11:00 on a Sunday, most...
awful service
My husband planned a surprise birthday dinner for me. When he called on Monday he was told to call 1 hour prior to coming in. So today he called at 5:00 pm to tell them he had a big party coming in at 7:30. My party arrived at 7:30 and my husband and I arrived at 8:00. We didn't get sitted until 8:40 because the large table they had was occupied. When they...
Read full review of Texas RoadhouseI do not have a complaint but a positive review
I had an early dinner at your Texas Roadhouse ( Restaurant # 30003) on 501 East Trenton Rd in Edinburg, Texas on 11-1-19 at 3pm. My Server was "Don" and my SA was Fred. The customer service was excellent, food was great and the my beer was nice and cold, prepared as I requested it. I requested to speak with the Manager on the floor and the GM. I first spoke...
Read full review of Texas RoadhouseTexas Roadhouse Reviews 0
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About Texas Roadhouse
One of the things that sets Texas Roadhouse apart from other restaurants is its commitment to providing high-quality, fresh ingredients. All of their steaks are hand-cut daily and their ribs are slow-cooked to perfection. In addition to their signature dishes, Texas Roadhouse also offers a variety of other menu items, including burgers, salads, and seafood.
Another thing that customers love about Texas Roadhouse is the lively, fun atmosphere. The restaurant is known for its upbeat country music, line dancing, and friendly staff. It's the perfect place to go with friends or family for a casual night out.
Texas Roadhouse also offers a variety of specials and promotions throughout the year, including their famous Early Dine menu, which features discounted prices on select menu items from 4-6pm on weekdays. They also have a loyalty program called the Texas Roadhouse VIP Club, which rewards members with exclusive offers and discounts.
Overall, Texas Roadhouse is a beloved restaurant chain that has built a loyal following thanks to its delicious food, fun atmosphere, and commitment to quality. Whether you're in the mood for a juicy steak or just want to enjoy a night out with friends, Texas Roadhouse is the perfect destination.
Overview of Texas Roadhouse complaint handling
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Texas Roadhouse Contacts
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Texas Roadhouse phone numbers+1 (800) 839-7623+1 (800) 839-7623Click up if you have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 3 3 users reported that they have successfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number Click down if you have unsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone number 3 3 users reported that they have UNsuccessfully reached Texas Roadhouse by calling +1 (800) 839-7623 phone numberCustomer Service
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Texas Roadhouse emailsusers@texasroadhouse.com100%Confidence score: 100%Support
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Texas Roadhouse address6040 Dutchman's Lane, Louisville, Kentucky, 40205, United States
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Texas Roadhouse social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 25, 2024
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