Tennis Warehouse
reviews and complaints

I recently made a purchase from Tennis Warehouse and unfortunately, it did not go as smoothly as I had hoped. I ordered a Nike shirt in size Small, but to my disappointment, they sent me a Small Slim instead. I immediately contacted their customer service to correct the order, but they informed me that they did not have the regular Small size in stock. I requested to return the item and they assured me that they would send a shipping label. However, it took them a whole week to send the label via email.

I finally sent the item back and it was received on the 3rd day. Normally, it takes 5 to 7 days for them to process returns, but it has been 3 weeks now and I still have not received my refund. To make matters worse, they sent me a store credit instead of the refund that I had requested. I am extremely disappointed with the level of customer service that I received from Tennis Warehouse.

I am not sure how they manage to stay in business with such terrible customer service. It is frustrating to deal with a company that does not value their customers and does not make an effort to correct their mistakes. I would not recommend Tennis Warehouse to anyone and I will not be making any future purchases from them.

Tennis Warehouse is a really good spot to grab some cheap tennis gear online. You can find a lot of great deals on their website. One thing that I highly recommend getting from them is reels of string. Even if you don't string your own rackets, it's still way cheaper to buy a reel and give it to your local pro shop or sports store to string your rackets for you. This can save you a lot of money in the long run.

Another great thing about Tennis Warehouse is that they occasionally sell demo rackets. This is a great way to get a deal on a racket that you may have been eyeing for a while. It's always good to keep an eye out for these deals because they can go quickly.

Their shoes and other gear can also be pretty cheap, but it's always a good idea to check around on other websites like Amazon or even local stores that may have sales going on. You never know where you might find the best deal.

Overall, Tennis Warehouse is a great place to shop for tennis gear online. They have a wide selection of products and their prices are usually pretty competitive. If you're a tennis player looking for some new gear, I would definitely recommend checking them out.

I got my new tennis shoes from Tennis Warehouse (tennis-warehouse.com) and was excited to try them out on the court. However, after just a few uses on the red clay, I noticed some holes had developed in the shoes. I was disappointed and decided to contact the company to see if they could help me out.

I sent them some photos of the damage and they asked me to send the shoes back to them so they could "assess" the situation. I was a bit annoyed that I had to pay for the shipping myself, but I did it anyway. After a lot of back and forth with their customer service team, they finally agreed to send me a return label so I wouldn't have to pay for shipping again.

However, it took them weeks to actually send me the label and I had to send them multiple emails to get a response. I was frustrated with the whole process and felt like the company didn't really care about keeping me as a customer. It seemed like they were only interested in dealing with complaints that were escalated to the credit card company.

Overall, I would not recommend Tennis Warehouse for your tennis gear needs. They don't seem to stand by their products and their customer service is lacking. There are plenty of other sources out there that will treat you better and provide better quality products.

I recently bought a Babalot Aero Jr. 26 racquet from Tennis Warehouse for my son's birthday. However, when the package arrived, I was surprised to find a Wilson Jr racquet instead. The colors were completely different from what I had ordered, as you can see from the photos. I tried emailing the customer service team to get the racquet replaced, but all I got were automated responses telling me to expect delays.

After waiting for a few days, I decided to call their customer service hotline. The representative I spoke to was polite and promised to send out the correct racquet via overnight shipping. I was relieved to hear this and thanked them for their help. However, the following day, when I called to confirm that the racquet had been shipped, I was disappointed to learn that it hadn't. The customer service team couldn't give me a clear reason why it hadn't been shipped, which was frustrating.

Unfortunately, my son didn't get the birthday gift he had been hoping for, and I was left feeling disappointed with my experience with Tennis Warehouse. I had hoped for better service and communication from them, but it seems like they still have some work to do in these areas. As a result, I will be looking for other options for my future tennis purchases.

TW is a website that sells tennis gear and equipment. They claim to offer a price match guarantee, which means that they will match the price of any item that is being sold for less by a competitor. However, my experience with TW's price match policy was not a positive one.

I recently tried to price match some tennis shoes from their competitor, Tennis Express. Unfortunately, Tennis Express did not carry my size of shoe, which led to TW refusing to price match. This exception was not mentioned in their price match policy, which was disappointing.

In my opinion, this exception does not make sense. If Tennis Express had my size of shoe, I would have just ordered from them instead of wasting my time calling TW's customer service to get them to price match. This experience left me feeling frustrated and disappointed.

Overall, I believe that TW's price match policy needs to be more transparent and consistent. It is important for customers to know exactly what they can expect when they shop with TW. I hope that they will take steps to improve their policy in the future.

In conclusion, while TW has a lot of great products, their price match policy needs some work. If you are considering shopping with them, be aware of their policy and make sure that you understand all of the details before making a purchase.

I recently made a purchase from Tennis Warehouse for a racquet for my son. When the package arrived, we eagerly opened it up to check out the new gear. However, upon holding the racquet, my son noticed that it felt oddly weighted. Not wanting to compromise on quality, I immediately decided to return it and order a different model.

To my surprise, when I received the return, I was informed by TW that there was "ball fuzz" on the racquet. I was taken aback by this claim, as the racquet never left my kitchen and there was no chance it could have picked up any stray fuzz. Despite my protests, TW deducted a 25% fee and refused to credit my original payment. Instead, they issued store credit, which left me feeling super disappointed.

As a loyal customer who has purchased from TW on many occasions, I was shocked to see them engage in such deceptive practices. It's disheartening to see that this is not an isolated incident, as I noticed many other negative reviews from customers who have experienced similar issues.

Overall, I would caution anyone considering a purchase from Tennis Warehouse to be aware of their return policy and the potential for unexpected fees. While they do offer a wide selection of tennis gear, their customer service and handling of returns leaves much to be desired.

Tennis Warehouse, or TW for short, was once a top-notch online store for all things tennis. However, it seems that the company has undergone some changes, and not for the better. It's a shame to see such a decline in quality.

If you're looking to purchase a new racket and have it strung, be prepared to wait at least 15 days or more. This is unacceptable, especially considering that TW has locations in both California and Atlanta. It's not like they're shipping from overseas! It's frustrating to see such a lack of efficiency from the workers at TW. They need to step up their game and get things done in a timely manner.

When you call to inquire about the delay, you'll likely be met with a robotic response. It's clear that the workers at TW are not properly trained to handle customer service inquiries. This is another area where the company needs to improve.

It's time for TW to hire smarter and more efficient managers and supervisors. The current team is clearly not cutting it. With better leadership, the company could run more smoothly and provide better service to its customers.

Overall, it's disappointing to see such a decline in quality from TW. Hopefully, the company will take steps to improve and regain its status as a top online store for tennis equipment.

I gotta say, I'm pretty disappointed with Tennis Warehouse. I ordered my tennis racket over a month ago and it still hasn't arrived. I mean, what's the deal? I've been on hold with them for the past HALF AN HOUR and I'm starting to lose my patience. The customer service is completely ridiculous and the shipping time is outrageous. I don't think I'll be buying with them again after this terrible experience.

On a side note, can we talk about the hold tone? It's the most repetitive thing I have ever listened to. It's just two beeps and then this monotone guy that says "please to continue to hold, your call is very important to us, an agent will be with you shortly." I mean, come on. I don't understand how a company would put so little effort into customer experience. It's like they don't even care.

I really wanted to like Tennis Warehouse. I've heard good things about them from my tennis buddies, but this experience has been a real letdown. I just want my racket already! And I don't want to have to wait on hold for another half hour just to talk to someone about it. It's frustrating and honestly, it's making me reconsider where I shop for my tennis gear.

Overall, I wouldn't recommend Tennis Warehouse based on my experience. The shipping time is way too long and the customer service is lacking. If you're looking for a reliable place to buy tennis gear, I'd suggest looking elsewhere.

I was so excited to try out some new racquets from Tennis Warehouse that I picked three from their demo program late on a Friday night. The website said they were in stock and ready to go, so I was thrilled to see that they were set to arrive on Wednesday - just in time for my vacation week. I kept checking the order for tracking info, but around 1 pm on Wednesday, I noticed that my order was on hold for a back order. I was confused and frustrated, as I had specifically picked racquets that were supposed to be in stock.

I decided to call customer service to see what was going on. They told me that my order would ship in 1.5 hours, which was a relief. However, when I called back at 8:45 pm, they told me that there were no guarantees and that it might not ship until the next day. They explained that they were really backed up with racket stringing, which seemed like a poor excuse to me. I wish they had been more honest about the rackets they had available before I placed my order.

Overall, I was disappointed with my experience at Tennis Warehouse. I had high hopes for their demo program, but the back order issue left me feeling frustrated and let down. I think I'll be contacting Midwest Tennis instead, as I've heard good things about their service. If you're considering ordering from Tennis Warehouse, I would advise you to proceed with caution and be prepared for potential delays or issues. My order number was *** if you're curious.

I gotta say, I'm pretty disappointed with my experience at Tennis Warehouse. I was really excited to order a new pair of shoes in size 35.5, but when they arrived, they were a whole two sizes too small at 33.5. I was pretty frustrated because I had been really careful when placing my order, but it seems like there was some kind of mix-up.

One thing that really bothered me was that when I was adding the shoes to my cart, I couldn't actually see what size I was selecting - I just saw the name of the shoe. I think it would be really helpful if they could add the size to the cart so that customers can double-check before placing their order.

Anyway, I reached out to customer service to see if they could help me out. I offered to keep the wrong size and just have them send me the correct size with an invoice, but they told me that I would have to pay for the shipping costs. I was pretty frustrated because it felt like they weren't willing to take responsibility for their mistake and make it right.

Overall, I'm pretty disappointed with my experience at Tennis Warehouse. While I understand that mistakes happen, I think it's really important for companies to take responsibility and make things right for their customers. Unfortunately, it seems like Tennis Warehouse wasn't willing to do that in my case.

I bought a babolat pure aero from Tennis Warehouse, but the grip size was too big for me. So, I ordered a smaller grip size and returned the larger one. However, I was only refunded 50% of the amount. I was a bit disappointed with this, as I was hoping for a full refund.

Overall, I think Tennis Warehouse has a good selection of tennis gear, but their customer service could be better. If you're looking to buy from them, make sure you double-check the grip size before you order. And if you do need to return something, be prepared for a potentially incomplete refund.

I do wish I had bought the racquet from Amazon instead, as I've had better experiences with their customer service in the past. But if you're a die-hard tennis fan and want to support a dedicated tennis retailer, then Tennis Warehouse might be worth checking out. Just be aware of the potential pitfalls.

So, I gotta say, I'm pretty disappointed with Tennis Warehouse. I mean, I ordered some shoes from them, and they just never showed up. I tried emailing them like 18 times, and calling them like 5 times, but nothing. No shoes, no exchange, no refund. And then, to top it all off, they just stopped responding to my return inquiries. I couldn't even get through on their toll free number. It's like they just don't care about their customers. I ended up having to report them to the Better Business Bureau. I mean, seriously, if you're thinking about shopping here, don't. Save yourself the trouble and shop somewhere else. I'm out $160.00, and I don't want anyone else to have to go through what I did.

I gotta say, I was pretty disappointed with my experience at Tennis Warehouse. I was really excited to get my hands on a new twelve pack bag, so I splurged for the 2 day shipping. But man, was that a mistake. I've been waiting for weeks and still haven't received my order. And to make matters worse, I've sent multiple emails to their customer service team and haven't heard back from them once.

Honestly, I wouldn't recommend this website to anyone. It's just not worth the hassle. I mean, come on, how hard is it to ship a bag? These guys clearly don't know what they're doing. Save yourself the trouble and shop somewhere else.

Their shipping and delivery skills are just terrible. I've had a few really bad experiences with them. I've called customer service a few times and they never help me out. It's really frustrating.

Honestly, there's nothing they sell that you can't find somewhere else. It's just not worth the headache. I'd recommend shopping somewhere else.

I recently made a purchase from Tennis Warehouse for a racket that I needed for an upcoming tournament. I opted for the air express delivery option, which cost an extra $10, with the expectation that it would arrive the next day. However, I was disappointed to find that it took three whole days for the racket to finally arrive at my doorstep. Although the $10 was eventually credited back to me, it was frustrating to have to wait so long for my order to arrive.

Unfortunately, the delay meant that I did not receive the racket in time for my tournament, which was a major disappointment. I had been counting on it to help me perform at my best, but instead I had to make do with my old racket. It was a frustrating experience, and I hope that Tennis Warehouse can improve their delivery times in the future.

Despite this setback, I have to say that the quality of the racket itself was excellent. It was exactly what I was looking for in terms of weight, balance, and grip, and it felt great in my hand. I was impressed with the range of options available on the Tennis Warehouse website, and I would definitely consider ordering from them again in the future.

Overall, while I was disappointed with the delay in delivery, I was pleased with the quality of the product itself. Tennis Warehouse has a great selection of tennis gear, and I would recommend them to anyone looking for high-quality equipment. Just be aware that if you need something in a hurry, it might be best to opt for a faster delivery option or order well in advance to avoid any potential delays.

Been using Tennis Warehouse for a while now, but lately, I've been having some issues with my orders. It's been taking them quite a while to get to me, like 10 to 14 days on average. I mean, come on, that's a long time to wait for something you've already paid for. I placed an order on August 31st, and it's only going to be shipped on the 8th of September. That's just not right. I'm seriously considering not ordering from them anymore. It's just not acceptable to have to wait that long for something you need.

I recently purchased a tennis bag from Tennis Warehouse for my son as a Christmas gift. I made the purchase in late October, but my son didn't start using it until February. Unfortunately, we quickly noticed that the handles were starting to come apart.

When I contacted Tennis Warehouse about the issue, they informed me that my 30-day return window had already passed and they were unable to offer any assistance. The only solution they offered was a 10% discount on a new bag. I was extremely disappointed with their response, especially since I have other tennis bags that are years old and have never had any issues with the handles.

It's frustrating to spend money on a product that doesn't hold up, and even more frustrating when the company won't stand behind their product. I expected better customer service from Tennis Warehouse and will be hesitant to make future purchases from them.

So, I was looking for a tennis racket and found Tennis Warehouse. They told me they had it in stock, so I was pretty excited. But then, a few days later, I got an email saying they didn't have it after all. I was pretty bummed out, especially since they didn't even mention a refund. I had to call them up and wait for 20 minutes before I could talk to someone. They finally told me I'd be getting a refund, but it was still a hassle.

And to make matters worse, their website is really confusing. I thought my first order didn't go through, so I ordered the same thing again. But then I had to cancel the first order, which was a pain.

Overall, I'm not impressed with Tennis Warehouse. They let me down and caused me a lot of frustration. I won't be shopping there again.

Got myself a new racquet from Tennis Warehouse and gotta say, their service is slower than a snail on a hot day. I've been waiting for my racquet to arrive for a week now, and they still haven't even shipped it yet. I've sent them a few emails, but it seems like they take forever to respond. They say they only take your money when they ship the merchandise, but they took my money ages ago and my racquet is still nowhere to be seen. I'm not too happy about it, and I don't think I'll be buying anything from them again. I suggest you all steer clear of this website if you don't want to be disappointed.

I was trying to buy a pair of shoes online from Tennis Warehouse during the Black Friday and Cyber Monday deals. But, I faced some issues with the pricing and my order was cancelled. It was quite disappointing as I was really looking forward to getting a good deal. The worst part was that they claimed that the shoes were out of stock, but their website still showed that they were in stock.

I used to think that Tennis Warehouse was a pretty good online store, but now I feel like they have gone downhill. They really need to learn from Amazon's customer service. I don't think I'll be shopping at Tennis Warehouse again, and I won't be recommending it to others either.

It's really frustrating when you have your heart set on something and then it doesn't work out. I hope that Tennis Warehouse can improve their customer service and make sure that they are honoring their deals. It's important to keep customers happy and satisfied, especially during the holiday season.

Overall, I was disappointed with my experience at Tennis Warehouse and I hope that they can make some changes to improve their service.