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T-Mobile Customer Care Service

T-Mobile USA Inc.

12920 SE 38th St
United States - 98006

Customer Support Phone Numbers

+1 800 937 8997 0 0
+1 877 453 1304(Customer Care) 0 0
+1 877 413 5903 0 0
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T-Mobile Complaints & Reviews

T-Mobile - Washington, Bellevue / Defective "brand new" phone received

AlexArs on Aug 22, 2016
I bought a new Samsung Galaxy S7 Edge phone from Tmobile, and i received a phone with a cracked screen.T mobile promised they will replace the phone and then changed their mind.They said it is to late and cannot do it. I show them it is within 14 days and they have to replaced it.Spoke...

T-Mobile - Illinois, Chicago / IPhone restocking fee

Y L on Jul 6, 2016
I returned a replacement phone that was sent to me by T-Mobile, because Apple exchanged my faulty i-phone for no charge in the store. Called T-mobile and was instructed to return the replacement phone in the original cover. So I did, using UPS as instructed, got a delivery receipt...

Tmobile - Utah, Salt Lake City / Assessment test

Alex12390 on Jun 24, 2016
It took me almost four hours to complete their ridiculous assessment. I did a great job, however! Days later they sent me an automatic email reply "while there wasn't a match between you qualification and this role, we hope you'll keep exploring our game changing opportunities." There's no...

Tmobile - Washington, Bellevue / Unreliable company!

Eric on Jun 20, 2016
I regret that I've decided to switch to T-Mobile, the whole thing and their service, everything is terrible. And when I really needed to get some help and advice from them regarding my bill they did not help! I actually spoke with three different reps and no one was able to help me...

Tmobile / Billing

Reviewer17897 on Feb 20, 2016
I cancelled the T-MOBILE account and returned a new tablet within 4-5 days of purchase. T-MOBILE threatened collections and refused to cancel / credit account. I told T-MOBILE they will make my FDCPA Fair Debt Collection attorney very happy. T-MOBILE claimed $0 balance now. FDCPA...

Tmobile - Washington, Bellevue / Worst customer service

Benjamin Coil on Feb 18, 2016
This company is the worst ever! They charge me as much as they want for no reason! At first I thought there was some sort of mistake, but then I received another bill of $250. They never said that I will be charged extra for any changes I made. I contacted their support many times, and...

Tmobile / Billed for phones I don't have

Reviewer60213 on Feb 11, 2016
T mobile is the worst when it comes to customer service. I signed up in October 2015 online by purchasing 3 phones. The next day after receiving the phones by mail we stopped by a T-Mobile store and picked up 3 new phones to replace the 3 we got online. We were told to mail the phones in...

Tmobile / LG450 phone

Donna Baransly on Jan 26, 2016
Bought LG450 phone from T-Mobile on 1/23/16. After over 2 hours on the phone with techs from T-Mobile and LG found out that there is no way to turn off the vibe feature when placing a call. When I call someone I get vibration on my phone before they answer. Extremely annoying and found out...

Tmobile - Missouri, Saint Louis / Cell phone rip off

Katfog on Jan 7, 2016
On the 17 of Dec 2015 I went into t mobile to get myself a cheap phone with a low monthly bill, I told the girl what I wanted and why, I stay at home have a land line but I have my grandson once in awhile so in the event that I need to take him with me thought I should have a phone just In...

Tmobile - Washington, Bellevue / Monthly Service

PrincessJ on Nov 13, 2015
I called to have my daughters phone deactivated, because it had been stolen and asked when she received a new phone could the plan be transferred. The representative said it could. I called this month to have the plan transferred and T-Mobile wanted to give my daughter $23. Well, I sent a...

Tmobile / Cell Tower Won't Accept Encrypted Messages (normal SSL or TLS email)

Reviewer30732 on Nov 12, 2015
After talking to some well connected IT folks, it appears that select T-Mobile cell towers are acting very suspiciously. About 1-2 weeks ago, out of the blue, my emails would not send or receive, not could I get to https servers for other applications on my cell phone. This only happen...

Tmobile - Ohio, Birmingham / Galaxy 3

Reviewer63695 on Sep 8, 2015
I was/am very dissatisfied with the Galaxy III, that I purchased for my 13 year old daughter for Christmas/2014. The phone has never worked properly, and after numerous (3) trips to the t-mobile store and 3 trips to UPS to return defected phones I finally asked if there were any other...

T Mobile - New Mexico, Albuquerque / not honor their word

constance -gwen on Aug 11, 2015
Purchased a cell phone -- twice --- had to return both - ineffective, puchased a 3rd phone, not work well, then 2 times, called 611 & asked if I may return it, the company on the phone said yes -- had 30 days. Went to store - they said had on ly 14 days and a restocking fee of $50 - not negotiable . went against their word ---- what am i to do ?

T-Mobile / angela manager of lincolnwood

kora llanos on Aug 9, 2015
This lady angela!! called manager in lincolnwood mall location. Got a really bad attitude atending customers she does'nt care about her job she fells like she owns the t-mobile place of the lincolnwood mall just because she's the girlfriend of the store manager area. Does'nt...

T-Mobile - Switch Without A Hitch - California, COLUMBIA / Lies and run arounds

babygirl 7812 on Aug 7, 2015
After many years with att i decided to "switch without a hitch" and ended up in a financial ditch!!! the initial call i was assured that it was easy as they ported my numbers, which they now deny they did, and also ordered 4 new phones and 2 new tablets under the guise of receiving a...

T-Mobile - Alabama, Huntsville / Makes Up Lies To Ban Customers

SomeBloke on Jul 27, 2015
Back in summer of 2013, I switched to T-Mobile from Verizon. Things were good for nearly three weeks before they spontaneously sent me a registered letter claiming I was banned for life from being a T-Mobile customer because of something I posted on Twitter about them. They were clearly...

T-Mobile S4 / Out of Warranty fee

Po C. on Jul 8, 2015
Wow, it looks like is a lot of people with the same issues. Anyone willing to team up and sue them? Here is my situation. For months now I have had issues with the phone since had replaced it under warranty exchange. When I got the first exchange the phones were not working properly so in...

T Mobile - Alabama, Birmingham / not receiving an order still being charged

tiphoney71 on Jul 7, 2015
I placed an order through via phone with T-Mobile. I ordered a lg tablet on the fathers day promotion. I made a payment the same day along with via email and phone verification. I received the sims cards and the starter kit, but I never received the tablet. I received a package weighing 2...

Vesta T-Mobile - Connecticut, Portland / Fraudulent Charges

J Loomis on Jun 22, 2015
3 charges over about as many days that are fraudulent. When I called their phone number it was an automated system that didn't even give a company name, so I knew it was fraud. Seemed like it was for pre-paid phones. This company is NOT T-Mobile. I have their service and for over a...

T-Mobile - Florida, Jupiter / Ditch and Switch

sweetlauren01 on Jun 9, 2015
THEY ARE AWFUL. DO NOT USE TMOBILE. When I switched to T-Mobile from sprint. They tell you they will reimburse your for your final bill. We traded in our old phones and they put a credit on our account for the old phones. My final bill from Sprint was $962. My submission has been denied...

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