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T-Mobile USA Inc

12920 SE 38th St
United States - 98006
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T-Mobile Complaints & Reviews

T-Mobile - Washington, Bellevue - Monthly Service

Posted: 2015-11-13 by    PrincessJ
Complaint Rating:  0 % with 0 votes
I called to have my daughters phone deactivated, because it had been stolen and asked when she received a new phone could the plan be transferred. The representative said it could. I called this month to have the plan transferred and T-Mobile wanted to give my daughter $23. Well, I sent a complaint...

T-Mobile - Cell Tower Won't Accept Encrypted Messages (normal SSL or TLS email)

Posted: 2015-11-12 by    Reviewer30732
Complaint Rating:  0 % with 0 votes
After talking to some well connected IT folks, it appears that select T-Mobile cell towers are acting very suspiciously. About 1-2 weeks ago, out of the blue, my emails would not send or receive, not could I get to https servers for other applications on my cell phone. This only happens within...

T-Mobile - Ohio, Birmingham - Galaxy 3

Posted: 2015-09-08 by    Reviewer63695
Complaint Rating:  0 % with 0 votes
I was/am very dissatisfied with the Galaxy III, that I purchased for my 13 year old daughter for Christmas/2014. The phone has never worked properly, and after numerous (3) trips to the t-mobile store and 3 trips to UPS to return defected phones I finally asked if there were any other phones...

T Mobile - New Mexico, Albuquerque - not honor their word

Posted: 2015-08-11 by    constance -gwen
Complaint Rating:  0 % with 0 votes
Purchased a cell phone -- twice --- had to return both - ineffective, puchased a 3rd phone, not work well, then 2 times, called 611 & asked if I may return it, the company on the phone said yes -- had 30 days. Went to store - they said had on ly 14 days and a restocking fee of $50 - not negotiable...

T-Mobile - angela manager of lincolnwood

Posted: 2015-08-09 by    kora llanos
Complaint Rating:  0 % with 0 votes
This lady angela!! called manager in lincolnwood mall location. Got a really bad attitude atending customers she does'nt care about her job she fells like she owns the t-mobile place of the lincolnwood mall just because she's the girlfriend of the store manager area. Does'nt mean...

T-Mobile - Switch Without A Hitch - California, COLUMBIA - Lies and run arounds

Posted: 2015-08-07 by    babygirl 7812
Complaint Rating:  100 % with 1 votes
After many years with att i decided to "switch without a hitch" and ended up in a financial ditch!!! the initial call i was assured that it was easy as they ported my numbers, which they now deny they did, and also ordered 4 new phones and 2 new tablets under the guise of receiving a payment...

Vests. T Mobile - Oregon, Portland - Unauthorized Charges

Posted: 2015-07-31 by    Donna Mize Cundiff
Complaint Rating:  0 % with 0 votes
I did not notice until this month, but for months I have been charged $49 each month. I have no contract with such a company....

T-Mobile - Alabama, Huntsville - Makes Up Lies To Ban Customers

Posted: 2015-07-27 by    SomeBloke
Complaint Rating:  0 % with 0 votes
Back in summer of 2013, I switched to T-Mobile from Verizon. Things were good for nearly three weeks before they spontaneously sent me a registered letter claiming I was banned for life from being a T-Mobile customer because of something I posted on Twitter about them. They were clearly making...

T-Mobile S4 - Out of Warranty fee

Posted: 2015-07-08 by    Po C.
Complaint Rating:  0 % with 0 votes
Wow, it looks like is a lot of people with the same issues. Anyone willing to team up and sue them? Here is my situation. For months now I have had issues with the phone since had replaced it under warranty exchange. When I got the first exchange the phones were not working properly so in Nov/Dec...

T Mobile - Alabama, Birmingham - not receiving an order still being charged

Posted: 2015-07-07 by    tiphoney71
Complaint Rating:  0 % with 0 votes
I placed an order through via phone with T-Mobile. I ordered a lg tablet on the fathers day promotion. I made a payment the same day along with via email and phone verification. I received the sims cards and the starter kit, but I never received the tablet. I received a package weighing 2 pound...

Vesta T-Mobile - Connecticut, Portland - Fraudulent Charges

Posted: 2015-06-22 by    J Loomis
Complaint Rating:  0 % with 0 votes
3 charges over about as many days that are fraudulent. When I called their phone number it was an automated system that didn't even give a company name, so I knew it was fraud. Seemed like it was for pre-paid phones. This company is NOT T-Mobile. I have their service and for over a decade...

T-Mobile - Florida, Jupiter - Ditch and Switch

Posted: 2015-06-09 by    sweetlauren01
Complaint Rating:  0 % with 0 votes
THEY ARE AWFUL. DO NOT USE TMOBILE. When I switched to T-Mobile from sprint. They tell you they will reimburse your for your final bill. We traded in our old phones and they put a credit on our account for the old phones. My final bill from Sprint was $962. My submission has been denied twice(rep...

T Mobile - California, SAN FRANCISCO - Voluntary Cell Service

Posted: 2015-04-22 by    Gevaugn
Complaint Rating:  0 % with 0 votes
I have replaced several phones due to a variety of reasons, but I must say that service disruption is at the top of the list! The most recent replacement that I have gotten does not load my email, which plays a HUGE role in my life, seeing that I use it for work!(OVER 200 EMAILS A DAY) Just...

T-Mobile - Incorrect billing

Posted: 2015-04-13 by    UnHappyTMobileUser
Complaint Rating:  100 % with 1 votes
T-Mobile will provide pricing information on services but once I make any changes to my account the billing amounts are much higher than previous given. My phone bills have been in the $46 range for an extended period of time. I added $20 of services and my bill increased to $92 per month. After...

T-Mobile - Final Bill, Final FINAL Bill, Final, Final FINAL Bill?

Posted: 2015-04-11 by    Ugh ... Seriously TMobile?
Complaint Rating:  0 % with 0 votes
We have been on a Family Plan with TMobile for several years. The original plan was in my daughter-in-law's name and my husband, daughter and I were under she and my son's account. No big deal. Then the fun begins... My son and daughter-in-law were moving out of the US, so we needed...

T-Mobile - Utah, Midvale - Misrepresentation

Posted: 2015-04-09 by    Smile!
Complaint Rating:  0 % with 0 votes
I have been a loyal customer to T-Mobile for many years. I am so DISSAPOINTED with my recent experience in upgrading my phone. I called customer service to see when it would be best to do an upgrade (my plan was to get information and wait a few months). The rep told me that my plan allowed...

T-Mobile - Idaho, Boise - Unethical Business Practices

Posted: 2015-03-17 by    JBuchanan
Complaint Rating:  100 % with 1 votes
In May on 2014, I switched from Verizon to T-Mobile. Before signing any contracts I asked one of the managers (J) if I would experience degraded service and coverage by switching. His response was "You won't be able to tell a difference between T-Mobile and Verizon." Well I did! I fly commercially...

T-Mobile - Switched My Phone Number

Posted: 2015-03-17 by    RoxanaC
Complaint Rating:  0 % with 0 votes
I purchased a new line about 1-2 weeks ago, I had gone yesterday to get my moms number transferred to the new line and they ended up transferring it to my line. I called customer service yesterday to get it fixed, they said it would 3-5 hours for my number to switch back. It never did they ended...

T-Mobile - changing of bills

Posted: 2015-03-10 by    Kristan17
Complaint Rating:  0 % with 0 votes
so I have been a member of Tmobile phone service for about a year now and it has been rough. I would not recommend this service to anyone. All they do is try and rip you off and screw you over with your bill. I unfortunately had my ex on my phone plan and was paying about $200 a month fro two...

T-Mobile - Arizona, Tucson - Negligent Payment Practices

Posted: 2015-03-01 by    tucsoncustomer999
Complaint Rating:  0 % with 0 votes
T-Mobile took two payments from my account!!! I paid them and then two days later, they took another FULL payment, receiving in total $408!!! To add insult to injury, when I called them about it, I was put on hold so many times, that my call dropped (yeah, their service is unreliable too). Because...

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