Straight Talk Wireless review: Tech support

8/26 and 8/28/23 I spoke with several different people at your company about my phone having no data, and an "x" by it.

We walked through a few things, and after nothing working, I was advised to wipe the phone and see if it corrects the problem. It did not.

In addition I could not restore my backup from google as it wants to send me a text to verify, which I can not get even if I am on wifi. I was also advised that if this did not work I would get a new phone free of charge. I even questioned it asking if it would be same make and model as my phone isn't made anymore, and was told yes.

I had then been advised by another rep to try and purchase a new SIM card - so I went and spent 35 on that. Talked to another agent while installing card, and it still did not work. I was told that phone would have to be replaced. I asked about free one and she said I wasn't eligible. I asked to have call escalated but agent informed me that they are not allowed to transfer calls outside of their department

I had my own unlocked from my spouse, same make and model, called again to have it switched to my phone number and all I got was it can't be done there is an error.

I wasted three days, had your company tell me to factory reset, which I never want to do, lost all my data and cannot recover any of it because I can't receive a text to log in. I wasted 35 on another sim card.

Please, make good for this and send me a free phone since your staff destroyed mine and offered no kind of advice except buy a new phone.

Very unprofessional and unaccommodating to a long-term customer. Sadly, now I need to go purchase a phone with a different company who will give the support needed and not break my phone.