Straight Talk Wireless review: Device replacement

My device needed to be replaced so I contacted stright talk wireless. was informed that my device would be replaced and the insurance was active on my device. I was informed after they recived the old device. my new device would be shipped. I recived confromtion that stright talked recived the old device. that I would be reciveing a tracking number from ups the next day. three bussiness days later I still didnt recive a tracking number or my device. So I contact stright talk again. being told that the phone was shiped out the day before and yet again I would recive a tracking number the next day. five working days later I did not recive a tracking number or my phone. So I call back I then informed even tho I was told servel times my device had been shipped. it had not been. keeping in mind its been muti weeks I went without a phone waiting on it too arrive. the manager I spoke two informs me they would be willing to ship a a54 galaxy in replacement of the a53. Agreed the phone (a54) would be shiped out yesterday 9/25/2023 and would arriveing at my shipiping address 3 to 5 business' days. however I called back today9/26/2023 to confrom my device was shipped and I was informed that they have not shipped out my new device. I have lost my job over this and cant access many imporant accts because I have not had access to my phone number messages for weeks