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Straight Talk Customer Care Service

Straight Talk Wireless Inc.

9700 NW 112th Ave
Miami
Florida
United States - 33178

Customer Support Phone Numbers

Toll-free:
1 800 876 5753 9 0
Fax:
1 305 715 6737 0 0
Work days:
Mon8 AM - 12 PM
Tue8 AM - 12 PM
Wed8 AM - 12 PM
Thu8 AM - 12 PM
Fri8 AM - 12 PM
Sat8 AM - 12 PM
Sun8 AM - 12 PM
Additional Information

Business Management

Principal: Ms. Keva Bygrave
Mr. Angel Aleman (Manager)
Mr. Mark Mahan (Vice President)
Mr. Lucien Tenn (Assistant Vice President)

Alternate Business Names: Brightr Point

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Straight Talk Complaints & Reviews

Straight Talk - Florida, Miami / Phone replacement

Ky
Kyle monahan on 2016-05-21
On 4-14-16 my ZTE lever completely stopped working due to an ongoing problem it had had since day one. When I originally purchased the phone it had issues reading the sim card so they sent me another one which didn't resolve the problem but I dealt with it because I was told that was all...

Straight Talk / Customer service/new sim card

Lu
Lucy31617 on 2016-05-01
I got a GSM unlocked phone and needed to put a new sim card in it. I went to Wal-Mart and 3 bring your own phone plans didn't work. They kept saying they were meant for tablets. So they told us they were sending us a new sim card for free. It finally came, this one on time, but it wa...

Straight Talk - New York, Kingston / Cell phone customer service and cell service

St
Stephanie Warren on 2016-04-28
Their "tech" support are not knowledgeable about how to actually correct the problems . I have called back numerous times to try and get my service with my new phone fixed. I'm currently waiting on a new sim card this is the second one because when I looked up the common problem...

Straight Talk / Customer Service on Defective Phone

Sa
samafras on 2016-04-07
Phone quit working (it was approx. 7 months old)- completely dead. Battery is not removable (built into phone). Customer service says they will send a replacement AFTER they receive our phone back. They gave Ticket # and said they would e-mail an airbill within 24 hours to return the...

Straight Talk - Illinois, Franklin Park / Policy and Fine Print

Ni
Nick Beauchamp on 2016-03-13
StraightTalk is the worst cell phone provider I have ever been with. I just started service with them on 2/27/16. I am half way through my month and I have used up 5gb of data and have been reduced to slower speeds. I called customer service to find a solution to my problem and was given...

Straight Talk / Refunding my minutes

Ja
Jasmine Skye La Force on 2016-01-31
I called Dec 31, 2015 to replace my phone, I didn't receive my replacement phone until last weekend then I had to order a new Sim card, then I call today to get my mins back that I lost and they deactivated my phone. I have never had this much problem with straight talk I've been with them...

Straight Talk / Data throttling

Re
Reviewer54161 on 2016-01-28
I am a very very loyal customer been with this company for many many years. Never had a problem till I'm on my second phone and as usual my data slowed down and I knew it might of been because I needed to buy my cars but the weirs part is that is was slower than slow like it...

Straight Talk / Refilling phone service

Sf
Sfuller on 2016-01-01
In a attempt to refill my phone I was run through from automated service to 2 operators, I repeatedly asked if I was going to be billed more than once. No was the response and the last Operator said my card was declined. Not a chance I know what is in the bank. Upon calling the bank...

Straight Talk - Alabama, Hanceville / No Service for Phone

Re
Reviewer82230 on 2015-12-30
My phone has no service because of a straight talk Supervisor Error. My Sim Card is not working because your saying its the wrong card, even though this sim card That I'm using is and was working. I go to renew my next months service with straight talk and my phone automatically...

Straight Talk / Data

Pk
Pkelley747 on 2015-12-19
I have had straight talk $45 unlimited talk text and data plan for 3 years. Couple of weeks ago i was notified that my plan had slowed down due to using my allotted 3GB of data and would be turned back to 4G on my next paid cycle. I am currently on my next paid cycle and currently at 22MB...

Straight Talk - Georgia, Mount Vernon / Serivce especially Tech Support (I use this term loosely).

Re
Reviewer64890 on 2015-12-12
Let me warn you, everyone. Straighttalk has the most illiterate, rude, obnoxious group of lying support technicians known to man. They are somewhere on a planet unbeknownst to Earth and cannot for the life of them understand earthlings and our phones. I do believe they do not even...

Straight Talk / Activation

Je
Jenn0807 on 2015-11-29
Bought 2 Straight Talk Samsung Galaxy S5 from Walmart. One phone activated without any problems but the other phone would not activate. Waited 24 hours as indicated by their website, where I periodically powered the new phone off and on again. Finally called their customer service only to...

Straight Talk / I bought a renewal card for my phone and it was not applied right.

Mf
mflynt79@aol com on 2015-11-21
I bought a renewal card Nov 18 because my data had slower down. I told the lady this and she said no problem. She had to cut my service off monetary to do that. My service is the same slow data. My account don't show my card has been added but when I call y'all you say my service ends Dec...

StraightTalk - Wyoming, Rock Springs / My zte froze up, so they warrantied it but gave me a different phone number when they transfered my service

Ra
Randy Sanders on 2015-11-16
last tuesday my zte froze up, so i called straight talk and had it warrantied. wednesday i found my old straighttalk flip phone and called to have my number and service transferred to flip phone until i received my warranty phone. when they transferred it, i was given a different phone...

Straight Talk - New Mexico, Santa Fe / Lg sunrise

Fr
Freeman Ohoiwutun on 2015-11-12
I have bought my LG sunrise from straight talk 2 month ago on 11 of September 2015. and just when I want to buy a refill pack. out of the blue I have bought my LG sunrise from straight talk 2 month ago on 11 of September 2015. and just when I want to buy a refill pack. out of the blue the...

StraightTalk / Android Phone and Services

At
AtlAngel89 on 2015-10-25
I bought the LG Sunrise on September 27, 2015 which means I have only had it a month. Within that month my phone has frozen I don't know how many times, I have barely been receiving phone calls or text messages. I will be in the middle of a conversation and the phone will just hang...

Straight Talk / Unauthorized credit card charge

Gr
Greg Golembieski on 2015-10-10
Used my card to add minutes to my daughters phone was charged twice called straight talk they tell me i was only charged once the lady fom the bank was on the phone with me when i was talking to them asked to speak to a supervisor then was again told by the supervisor that i was not...

Straight Talk - New York, Brownville / High speed internet message failure

Bc
Bcalhoun on 2015-09-19
My high speed I nterney is used up within the first two weeks I never use the internet except for email and my messages r constantly calling my calls r dropped and picture messages never come in...I'm so sick of being rip off I want something done ASAP and I except something to be done...

Straight Talk / Cell Phone

Mo
Moi2 on 2015-09-16
yesterday 9/15/15 Straight Talk wiped my husbands new $350 S4 phone out even erased his sim card!!! i was on the phone with them almost 4 hours getting the run around until finally a so called supervisor came to the phone and admitted to it, technical mishaps on their end!!!? so all she...

Straight Talk - Tennessee, Michie / Drop calls all the time

Ro
RobertCraig61 on 2015-09-15
Drop calls all the time, got a extended warranty ..what a joke...phone dropped, cracked screen, called and said they would send phone, oh hell no they don't, they want you to send it back before they send you a new one...so what are we suppose to do? No phone for who knows how long!

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