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Straight Talk

Straight Talk Wireless Inc.

9700 NW 112th Ave
United States - 33178
Customer Care
Tollfree:1 800 876 5753
Phone:1 877 430 2355
 1 305 715 6673
 1 877 836 2368
 1 877 430 2355
 1 877 238 7908
 1 800 220 9581
 1 305 715 3627
 1 855 222 2355
 1 800 299 7784
 1 877 430 2355
Fax:1 305 715 6737
Work days: 8:00am - 12:00pm (Mon)
8:00am - 12:00pm (Tue)
8:00am - 12:00pm (Wed)
8:00am - 12:00pm (Thu)
8:00am - 12:00pm (Fri)
8:00am - 12:00pm (Sat)
8:00am - 12:00pm (Sun)
Additional Information

Business Management

Principal: Ms. Keva Bygrave
Mr. Angel Aleman (Manager)
Mr. Mark Mahan (Vice President)
Mr. Lucien Tenn (Assistant Vice President)

Alternate Business Names: Brightr Point

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Straight Talk Complaints & Reviews

Straight Talk - Phone customer services a joke

Posted: 2015-08-27 by    donnahamilton
Complaint Rating:  0 % with 0 votes
Bought a new samsung phone on 6-23-2015 it lasted until 7/1/2015 an the ram went out had some videos on it that i lost that can never be replaced just took them of my granddaughter so i took it to a straight talk center to be told had to send it to send it back so then i call walmart sense i...

Straight Talk Cell Phones - North Carolina, Granite Falls - Extremely poor customer service

Posted: 2015-08-06 by    Vparrish
Complaint Rating:  0 % with 0 votes
I bought a zte rapido cell phone which proved to be defective. I called customer support numerous times and got the same lies every time. They told me I would receive a return package within three to five business days. Obviously they can't count. I finally called Walmart corp and filed...

Straight Talk - Tennessee, Blaine - Warranty/replacement phone

Posted: 2015-08-04 by    Dolly Litke
Complaint Rating:  100 % with 1 votes
Just filed a complaint with the BBB against Straight Talk phone company. MY 3 month old cell phone went out in the first week of june. We have the extended warranty and have been fighting with them ever since. They said a new phone was being shipped and never did. Then they told us on june 22...

Straight Talk - Minnesota, Granite Falls - Illegible numbers on service PIN

Posted: 2015-08-03 by    Victoria Hewett
Complaint Rating:  0 % with 0 votes
08/02/2015 I purchased a Straight Talk $45 Unlimited phone card and two of the numbers on the service PIN are illegible. I contacted Straight Talk Customer Support and after over an hour on the phone nothing was solved. They refuse to refund me and say that my card has already been used after...

Straight Talk - Alabama, Rockford - i want 5 gigs of data

Posted: 2015-07-19 by    scotta.
Complaint Rating:  0 % with 0 votes
Straight talk has a new deal if you bring your own phone you get 5 gigs of data instead of 3. But other straight talk customers still only get 3 gigs of data thats not fair i have been a loyal straight talk customer for years. I think everyone should get 5 gigs of data regardless. I hope they...

Straight Talk - Louisiana, Vivian - False advertising

Posted: 2015-06-29 by    Catalayah
Complaint Rating:  100 % with 1 votes
Straight talk has lied about the unlimited internet usage for $45.00 per month. I have had phone service with them since 2009. I have never received a text message from 2009 through 2013 saying that I have used all my high speed data. In 2014 I started receiving text messages from them saying...

StraightTalk - Alaska, Houston - Refund for phone

Posted: 2015-06-23 by    Marce D
Complaint Rating:  0 % with 0 votes
I purchased a cell phone thru straighttalk a Samsung. The phone wasn't working correctly so I returned the phone, and in returned they sent me back a refurbished phone. I returned the phone and requested a refund because I purchased a NEW PHONE not a refurbished. I have yet to receive my...

Straight Talk Wireless - Alabama, Brewton - customer service Is terrible and unknowledgeable

Posted: 2015-06-22 by    Ceena Welch
Complaint Rating:  100 % with 1 votes
I have never in my life dealt with a customer service like this in my life. I had net 10 forever and just switched to straight talk in December and everytimeI have to call ccustomer service, they are foreign and you cannot understand them at all and you would think all your previous information...

Straight Talk Wireless - Wisconsin, Chetek - horrible company DO NOT USE

Posted: 2015-06-09 by    jerrals
Complaint Rating:  100 % with 1 votes
this is the worst company i have ever delt with in my entire life. The call center is only employed by people that have no idea what they are doing. Their website states if your order anything passed 3 pm on Fridays you will not recieve it untill monday. I purchased a phone at noon on thursday,...

Straight Talk - Over charged and won't refund

Posted: 2015-06-01 by    Donotusestraighttalk
Complaint Rating:  0 % with 0 votes
We have three phones and for at least the last year there have been four automatic deductions taken out each month for these phones. So I have been automatically deducted for a forth phone for an entire year! I have talked to 11 different people at straight talk to have this fixed. I have been...

Straight Talk - phone numbers

Posted: 2015-05-29 by    don conant
Complaint Rating:  0 % with 0 votes
I have tried for days to find a friends phone no, I have paid several co. for the service but the information is so old. I have tried to contact straight but no replys how do you get a phone no. today...

Straight Talk - Florida, Miami - This company cannot keep their lies straight

Posted: 2015-05-10 by    queenofmeanest
Complaint Rating:  0 % with 0 votes
Again, I am on the phone with another idiot from Straight Talk. I was on hold for nearly an hour for a supervisor before the CSR (that's a laugh) disconnected the call. The second call, I have been on hold for over an hour waiting for a supervisor to supposedly finish a call. I think they...

Straight Talk Phone Service - Transfer of funds from one phone # to mine

Posted: 2015-04-01 by    Rhonda Phillips
Complaint Rating:  0 % with 0 votes
I went online ordered a refurbished phone (which was free) and a monthly phone plan of $45.00 from Straight Talk. I went online to register my phone, get a phone #, and activate my card for my monthly plan. I mistyped 1 # and the system showed a phone # that I thought was going to be my new...

StraightTalk Wireless - Failure to disclose material info on packaging or ads

Posted: 2015-03-24 by    Bob Q
Complaint Rating:  0 % with 0 votes
I bought an introductory package, then added three months service, for a total of four months.
After establishing service, I discovered you do not allow phones to be used as a WiFi hot spot. This was not disclosed in any of your literature. I quickly moved service back to AT&T. So,...

Straight Talk Wireless - phone activations BYOP program

Posted: 2015-03-23 by    todd frank
Complaint Rating:  0 % with 0 votes
Straight Talk Wireless has some problems with their customer service. I tried to activate a phone for my wife and have spent over six hours trying to troubleshoot why it cannot call out. The problem here is that nobody in India wants to help me. They just keep saying something like thats not...

Straight Talk - Customer service terrible

Posted: 2015-03-22 by    Casper8572
Complaint Rating:  0 % with 0 votes
Straight talk is the worst cellphone provider I have ever dealt with, the customer service sucks, they hire people from overseas who barely speak or understand the English language to reduce costs. The customer service reps are unskilled and not trained properly and don't know how to do...

Straight Talk Wireless - stole my money

Posted: 2015-01-27 by    Crystal Thomas
Complaint Rating:  0 % with 0 votes
I bought a service card for my cell phone for $45. I added it to my cell phone via my serial number on their website. My phone got deactivated because they added it to someone else's account and they refuse to do anything about it. They continuously blamed me, no it was their website, and...

Straight Talk - Canceling my service and loosing my business cell number

Posted: 2015-01-22 by    Jerry E. Lewis
Complaint Rating:  100 % with 1 votes
My cell number is my business number. My problems began with BYOP program. I was given an Samsung Gs3 on the Verizon network. I purchased the activation kit from Walmart. That included 30 days of voice, text, data and sim card. $ 60.00. Found out from Straight talk that the activation kit did...

Straight Talk Phone - fraudulent service

Posted: 2015-01-15 by    mamiecarter38
Complaint Rating:  0 % with 0 votes
straight talk accidently received a double payment from me by credit card Nov 7, 2014 I accidently paid for the wrong cellular account. Then I paid again by credit card for my acct. I made straight talk aware of the double payment. A straight talk representative told me they would apply the...

Straight Talk - they still refuse to refund money,

Posted: 2015-01-10 by    aliciapet
Complaint Rating:  0 % with 1 votes
okay, so I had two accounts, under two different email accounts, two different cell phones and so I accidentally put time on the wrong account. These straight talk people decide well so, we don't safe guard against having duplicate accounts by making sure that names, address, and birth-dates...

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