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Straight Talk

Straight Talk Wireless Inc.

9700 NW 112th Ave
United States - 33178
Customer Care
1 800 876 5753 0 0
1 305 715 6737 0 0
Work days:
Mon8 AM - 12 PM
Tue8 AM - 12 PM
Wed8 AM - 12 PM
Thu8 AM - 12 PM
Fri8 AM - 12 PM
Sat8 AM - 12 PM
Sun8 AM - 12 PM
Additional Information

Business Management

Principal: Ms. Keva Bygrave
Mr. Angel Aleman (Manager)
Mr. Mark Mahan (Vice President)
Mr. Lucien Tenn (Assistant Vice President)

Alternate Business Names: Brightr Point

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Straight Talk Complaints & Reviews

Straight Talk - I bought a renewal card for my phone and it was not applied right.

Posted: 2015-11-21 by    mflynt79@aol com
Complaint Rating:  0 % with 0 votes
I bought a renewal card Nov 18 because my data had slower down. I told the lady this and she said no problem. She had to cut my service off monetary to do that. My service is the same slow data. My account don't show my card has been added but when I call y'all you say my service ends Dec 18...

StraightTalk - Wyoming, Rock Springs - My zte froze up, so they warrantied it but gave me a different phone number when they transfered my service

Posted: 2015-11-16 by    Randy Sanders
Complaint Rating:  0 % with 0 votes
last tuesday my zte froze up, so i called straight talk and had it warrantied. wednesday i found my old straighttalk flip phone and called to have my number and service transferred to flip phone until i received my warranty phone. when they transferred it, i was given a different phone number....

Straight Talk - New Mexico, Santa Fe - Lg sunrise

Posted: 2015-11-12 by    Freeman Ohoiwutun
Complaint Rating:  0 % with 0 votes
I have bought my LG sunrise from straight talk 2 month ago on 11 of September 2015. and just when I want to buy a refill pack. out of the blue I have bought my LG sunrise from straight talk 2 month ago on 11 of September 2015. and just when I want to buy a refill pack. out of the blue the phone...

StraightTalk - Android Phone and Services

Posted: 2015-10-25 by    AtlAngel89
Complaint Rating:  0 % with 0 votes
I bought the LG Sunrise on September 27, 2015 which means I have only had it a month. Within that month my phone has frozen I don't know how many times, I have barely been receiving phone calls or text messages. I will be in the middle of a conversation and the phone will just hang up,...

Straight Talk - Unauthorized credit card charge

Posted: 2015-10-10 by    Greg Golembieski
Complaint Rating:  0 % with 0 votes
Used my card to add minutes to my daughters phone was charged twice called straight talk they tell me i was only charged once the lady fom the bank was on the phone with me when i was talking to them asked to speak to a supervisor then was again told by the supervisor that i was not charged...

Straight Talk - New York, Brownville - High speed internet message failure

Posted: 2015-09-19 by    Bcalhoun
Complaint Rating:  0 % with 0 votes
My high speed I nterney is used up within the first two weeks I never use the internet except for email and my messages r constantly calling my calls r dropped and picture messages never come in...I'm so sick of being rip off I want something done ASAP and I except something to be done ASAP...

Straight Talk - Cell Phone

Posted: 2015-09-16 by    Moi2
Complaint Rating:  0 % with 0 votes
yesterday 9/15/15 Straight Talk wiped my husbands new $350 S4 phone out even erased his sim card!!! i was on the phone with them almost 4 hours getting the run around until finally a so called supervisor came to the phone and admitted to it, technical mishaps on their end!!!? so all she could...

Straight Talk - Tennessee, Michie - Drop calls all the time

Posted: 2015-09-15 by    RobertCraig61
Complaint Rating:  0 % with 0 votes
Drop calls all the time, got a extended warranty ..what a joke...phone dropped, cracked screen, called and said they would send phone, oh hell no they don't, they want you to send it back before they send you a new one...so what are we suppose to do? No phone for who knows how long!...

Straight Talk - Home phone service is garbage

Posted: 2015-09-09 by    thetheoh0i
Complaint Rating:  0 % with 0 votes
Yes, it's cheap, but it's also ABSOLUTELY F---KING UNRELIABLE!!!

The call quality goes in and out from decent to garbled junk and calls are dropped frequently despite having a constant strong signal.

In my case, when someone ends a call, it's followed...

Straight Talk - Phone customer services a joke

Posted: 2015-08-27 by    donnahamilton
Complaint Rating:  100 % with 1 votes
Bought a new samsung phone on 6-23-2015 it lasted until 7/1/2015 an the ram went out had some videos on it that i lost that can never be replaced just took them of my granddaughter so i took it to a straight talk center to be told had to send it to send it back so then i call walmart sense i...

Straight Talk Cell Phones - North Carolina, Granite Falls - Extremely poor customer service

Posted: 2015-08-06 by    Vparrish
Complaint Rating:  0 % with 0 votes
I bought a zte rapido cell phone which proved to be defective. I called customer support numerous times and got the same lies every time. They told me I would receive a return package within three to five business days. Obviously they can't count. I finally called Walmart corp and filed...

Straight Talk - Tennessee, Blaine - Warranty/replacement phone

Posted: 2015-08-04 by    Dolly Litke
Complaint Rating:  100 % with 1 votes
Just filed a complaint with the BBB against Straight Talk phone company. MY 3 month old cell phone went out in the first week of june. We have the extended warranty and have been fighting with them ever since. They said a new phone was being shipped and never did. Then they told us on june 22...

Straight Talk - Minnesota, Granite Falls - Illegible numbers on service PIN

Posted: 2015-08-03 by    Victoria Hewett
Complaint Rating:  0 % with 0 votes
08/02/2015 I purchased a Straight Talk $45 Unlimited phone card and two of the numbers on the service PIN are illegible. I contacted Straight Talk Customer Support and after over an hour on the phone nothing was solved. They refuse to refund me and say that my card has already been used after...

Straight Talk - Alabama, Rockford - i want 5 gigs of data

Posted: 2015-07-19 by    scotta.
Complaint Rating:  0 % with 0 votes
Straight talk has a new deal if you bring your own phone you get 5 gigs of data instead of 3. But other straight talk customers still only get 3 gigs of data thats not fair i have been a loyal straight talk customer for years. I think everyone should get 5 gigs of data regardless. I hope they...

Straight Talk - Louisiana, Vivian - False advertising

Posted: 2015-06-29 by    Catalayah
Complaint Rating:  100 % with 1 votes
Straight talk has lied about the unlimited internet usage for $45.00 per month. I have had phone service with them since 2009. I have never received a text message from 2009 through 2013 saying that I have used all my high speed data. In 2014 I started receiving text messages from them saying...

StraightTalk - Alaska, Houston - Refund for phone

Posted: 2015-06-23 by    Marce D
Complaint Rating:  0 % with 0 votes
I purchased a cell phone thru straighttalk a Samsung. The phone wasn't working correctly so I returned the phone, and in returned they sent me back a refurbished phone. I returned the phone and requested a refund because I purchased a NEW PHONE not a refurbished. I have yet to receive my...

Straight Talk Wireless - Alabama, Brewton - customer service Is terrible and unknowledgeable

Posted: 2015-06-22 by    Ceena Welch
Complaint Rating:  100 % with 1 votes
I have never in my life dealt with a customer service like this in my life. I had net 10 forever and just switched to straight talk in December and everytimeI have to call ccustomer service, they are foreign and you cannot understand them at all and you would think all your previous information...

Straight Talk Wireless - Wisconsin, Chetek - horrible company DO NOT USE

Posted: 2015-06-09 by    jerrals
Complaint Rating:  100 % with 1 votes
this is the worst company i have ever delt with in my entire life. The call center is only employed by people that have no idea what they are doing. Their website states if your order anything passed 3 pm on Fridays you will not recieve it untill monday. I purchased a phone at noon on thursday,...

Straight Talk - Tennessee, Bell Buckle - Over charged and won't refund

Posted: 2015-06-01 by    Donotusestraighttalk
Complaint Rating:  0 % with 0 votes
We have three phones and for at least the last year there have been four automatic deductions taken out each month for these phones. So I have been automatically deducted for a forth phone for an entire year! I have talked to 11 different people at straight talk to have this fixed. I have been...

Straight Talk - Florida, Miami - This company cannot keep their lies straight

Posted: 2015-05-10 by    queenofmeanest
Complaint Rating:  0 % with 0 votes
Again, I am on the phone with another idiot from Straight Talk. I was on hold for nearly an hour for a supervisor before the CSR (that's a laugh) disconnected the call. The second call, I have been on hold for over an hour waiting for a supervisor to supposedly finish a call. I think they...

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