Stop & Shop
reviews and complaints

I shop at stop and shop weekly and love it. I bought these flowers for my mom yesterday and today they are dead. Hoping to get refunded. I buy flowers from the floral shop often so I was surprised they didn't last longer.

On January 21st, I went to Stop & Shop in Everett to purchase items for patients at the Isolation Center. I had to different orders. I normally to shop for items there at least 4 times a day for a number of people.
On this particular day it was second visit of the day. I collected all the items I had been told to and headed to the self-checkout lane. I scanned my fist order and after I paid the receipt didn't come out. I asked one the associates to help me. She came and checked the screen and told me I had not scanned anything. I told her I had scanned and paid but she insisted I had not paid. I scanned my items again and paid but receipt didn't come out. She opened the receipt machine up and fixed it. I told her I had paid the first time but she didn't listen to me and said I should stop giving her attitude. I scanned and paid for the second order and got my receipt and put my items in my cart and starting heading out.
As I was pushing my cart a lady asked me how my day was and I said it was good
The next sentence from her was "I know your kind"
I w2as like >excuse me?
She said "I know your kind. You didn't scan all your items>
I told her I did
She said I nknow your kind you come here to steal stuff to get money to go strip clubs"
So asked her if she was calling me a thief
She said she knew I didn't scan all items and I had been caught.
She asked to follow her as she checked on my items. I told her I couldn't wait to see her make a fool of herself. I Said that I shop there at least 15 times a week and had been doing so foe th3e last 9 months. She asked me for items I told her they were in the cart. She asked me to to sit by the cashier lanes as the cashier scanned all my items again. She asked me for my ID and took a picture of and also took a picture of me. After the cashier finished scanning all the items and compared them to my receipts, they found out I had paid for everything and they were wrong. The lady walked me out but didn't offer any apology/
I went back to the hotel and gave the p3ople who had sent me their items. One of them told me they had a double charge/ I told him to show me his account on the app on his phone, He showed them to me and I took photos. I asked him for his debit card so I could go back to stop & shop and get the fund.
I went back to the Store and asked for someone to assist me. A lady came up and asked me what the matter was I showed he the pictures I had taken of the double charge. I explained what had happened earlier and she said she would go to the back office to check on the charges and came back and said she would refund the money and apologized for the double charge,
I got my refund and went on get some items I had been sent for. I paid for my items and went back to the hotel; when I reached the hotel I realized I didn't have my phone. I asked one of my colleges if I could use his phone to find my phone. I took his phone and went to the website find my phone. My phone pinged somewhere around the Stop & shop area. I went back to the store and asked if anybody had found a phone. I was told no one had found a phone and they looked around for it. The lady who had help with the refund called my phone but we could hear it.
I told them I would come back the next day to see if it had been turned in.
The next day Friday (1/22) I went to the store and asked for the manager. He came and met with me and I explained what had occurred the night before. He said they hadn't found the phone and apologized for the way I was treated. He asked the cashier at the information stand to give me a $50 gift card for my troubles. I explained to him that I was very concerned about my phone as it was brand new and expensive. I had just gotten a Samsung Note 20 5G which cost around $1200. He said he would talk to his supervisor and would call me the following week.
On Monday I went back to the store and he was in a meeting so we didn't talk. On Tuesday we met and I informed him I would be filing a complaint against the store and his associates. He told me I had the right too and when I asked if I could view the security footage of the time I was there he said he would have ask his boss.
As of that day my main concern was my phone. But when I think about it I get very mad as I was racially discriminated on, called a thief and had my phone stolen at the store. Why doesn't the store want me to view the security footage? I believe that the loss prevention officer was told by an associate that I had stolen items, because if the loss prevention officer had been following me, they would have known that I scanned all items. The other thing was the public humiliation I suffered been told sit infron the store with customers looking at me having my picture taken and my ID. The lady is not a police and has not right to treat me or anybody like that. Her comments of "I know your kind' leave a lot to be desired and she offered no apology.
My next thing to do is to file a police report of the issue and get a lawyer to sue Stop & Shop for their discrimination and stealing my phone. I'll also inform the labor union, EEOC, MCAD
I will be getting back to you when I file my claims
Thank you
David Mathare
285 Plain St Apt 313
Brockton MA 02302
[protected]

I went to local Stop n Shop to get some lobsters for New Year's Eve dinner. When I arrived we headed back to the lobster area, there were approx 20 lobsters in the tank so I was happy as I had told my family that I was gonna cook lobster for them. So there was a lady in line so I got in line behind her. There was only 1 person working the counter so I stood there for approx 10 to 15 minutes. Just as the lady in front of me about to be done a different guy walked out with a sign that the lobster are sold out. So I said how can these be sold out there is no one in line in front of me? He said someone called in to reserve and if I wanted to shop around for a half hour or so they may have some left? To say the least I was not at all happy with how this went down... So I said when I got here I should have called while I was in line waiting? He repeated if I want to hang around for a half hour he may have some for me. I left and was not happy (I don't even eat lobster so this was principal at this point. I was walking out and approached the store manager, I explained my service and he stated, well they must have been called in to hold them.. If this is your policy the. You really should consider changing it. I thankfully have other options in my town and will now support them with all my food needs moving forward as well as share this experience with everyone I know... This is a horrible way to handle any business.. If someone else's money is better then mine (or you allow a phone call in to be more important than a customer in the store) to you then you won't get any of mine moving forward.

Pissed off ex-customer

I was at the Stop & Shop on 22 Kingstown Road, Richmond RI 02898, Store #729. They allowed a gentleman to do his shopping without a mask. I told the store manager and he told me it was just a recommendation for their store. I believe it is a state law in Rhode Island. This should not be allowed. The gentleman was also belligerent using profanity. This is exactly how we won't get this virus under control with managers and employees who are afraid to confront and enforce these rules on patrons.

The Lucky Leaf Pie filling I recently ordered for online pickup at Stop & Shop 1135 Farmington Avenue, Berlin, CT had an expired date of 11/17/2020. I didn't notice this until I opened the can on 12/17/2020. I threw it away. I believe your employees need to do a better job of noticing expiration dates on your items. I would appreciate a refund. Thanks.

Linda Maxwell
78 Sbona Road
Berlin, CT 06037
email: [protected]@gmail.com