Steak 'n Shake’s earns a 1.0-star rating from 1731 reviews, showing that the majority of diners are dissatisfied with their meals.
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Chili
Went to Steak and shake on Elmore ave in Davenport iowa
At 1:30 pm
Ordered 2 bowls of chili
Said they were out
How can u be out of chili at 1:30 in the afternoon
Not a properly run business if u ask me
Thanks
Garry l Cato
4426 n pine st
Davenport iowa 52806
[protected]@yahoo.com
Desired outcome: Free coupons for chili that I came 6 miles for
Poor management, bad attitudes, poor food service...
The store in chattanooga tennessee at hamilton place is terrrible. We went there on the 26th of february and that will be our lasttime. The kid/punk who was suppose to be a manager was so disrespectful to me an my husband. We ordered simple there was enough help on that front line and our milkshakes was made and set on the counter was luke warm, melted . Our burgers was cold and our fries was wilted/cold as well. There was about 10 hamburgers laying on top of each other why because no one would be a teamplayer and help each other out. We ask to see manager the kid was in his car just nonchalant not a care in the world while his store is dying inside. And customers wanting their food everywhere. There was a older gray long haired doing her best that is all she could do with no help. You corporate better get it together or you will be out of business. Custoers want good food hot food great servive but it will not happen in this certain store. I will never be back the kid/.Punk has a lot of training to go through. I hope you all consider looking in to this also out of alot of stuff. Just pop in you will see for yourself.
Desired outcome: MAYBE SOMEONE WILL CALL ME MAKE ME FEEL BETTER ANYWAY MAYBE LIKE YOU CARE.
Incident at work
I am an employee for Steak 'n Shake and I gotten hurt twice (one on December 30, 2021, and one on January 15, 2022). The first incident, there was a customer, she claimed she was missing some items and I went to give her an extra side fries, she pushed the fries against my hand, and hurt my wrist. The second incident, a worker was drunk, and he ended up...
Read full review of Steak 'n ShakeMy entire visit
I can't believe how downhill your company has gone. First a high increase in price, kisocks, and sad when the piece of cheese was thicker than the burger (if that is what you call it). The buns are smaller and 1/3 the amount of fries. So sad. Sorry but I will no longer go to your place again. I have never been so disappointed. Janice Angleton [protected]@hotmail.com
Read full review of Steak 'n ShakeThe wait time for only a milkshake
I waited for a long time at the restaurant for a door dash pickup. All I was picking up was a regular chocolate shake! There was hardly anybody in the restaurant and I still waited. I had to ask the hostess/ server if someone was working on the order. Not very customer service oriented. The Chefs were busting their [censored] preparing other food. However, the shake makers seemed like they didn't want to be working at all.
My name is Carolyn Baldwin and my e-mail is :cbaldwin839@yahoo.com and I live at 839 Wabash Ave.. Zanesville, Ohio 43701
I received a $50 gift card from my co-workers when I retired in 2019...Due to Covid and Steak n Shake shutting down for that and then for remodeling I was unable to enjoy the benefits of this card. Finally found our Steak n Shake has re-opened and went there for dinner...much to my surprise, I soon realized that I had been charged $1.50 a month for 12 months because I did not use my card...How can I use my gift card when the restaurant is closed? Eighteen dollars charged for something that was not under my control seems a little excessive under the circumstances...I would seriously like a reply to this e-mail one way or another...BTW my phone number is [protected] My card number is: [protected] Pin #046
Chile Mac
I got the food to go. The spaghetti was tough and rubbery, and whatever the meat is was just as rubbery. The food was horrible. I have to drive to another town, (Farmington, MO), to get this food. I'm 75 and live on a small SS budget, so cannot drive back to take it back, and could not afford to waste it. I tried to eat it anyway, but it was impossible. The food tasted like it had been soaking in a toilet. I am very upset about the waste of my money.
Date: Dec 23, 2021, 3:50 PM, Farmington, MO
I want my money refunded.
Desired outcome: refund and teach the cooks how to cook the food
Free double cheese steakburger for taking your e- survey
I have a receipt from 11/10/21 which was denied a validation code because I had recently sent a survey in. The email message I received said only one survey per household per 14 days. This is not stated on your receipts. It only says the survey needs to be sent in within 7 days & expires in 30 days. There's nothing about limiting the number of surveys sent...
Read full review of Steak 'n ShakeGift Card
On 11/14/21, I placed an order through the app for pick-up and selected gift card for payment. The order did not go through. Next, I ordered a second order and paid by debit card. This went through and I picked up the food.
There was no 1st order picked up. However, my gift card balance showed the first order was subtracted from the balance.
Resolution: The balance refunded back to my gift card from the 1st order. Fair is fair. No food - no payment.
Thanks,
Debbie Kresse
Desired outcome: Gift card refunded
Service
To whom it concerns today (11/16/21). I decided to return to a Steak n shake location that me and many former residents stop going to in the town of Viera, Florida the manager Mark, a rather large gay guy was very rude and didn't care to listen to the complaint I tried to to him of his drive thru employee, whom balled up y change of dollars and basically dumped it in my ands so it could fall outside my car in drive thru long line lady behind me saw it .as I pick it up from cramped area unfortunately I'm parlayed I yell [censored]. The employee heard me. Going inside to tell the manager . He didn't care instead told me not o come back. Another employee offered to remake my order but laughing she made it very bad left out a lot of things. these teen are messing with the food. I knew something was wrong from the beginning when I ordered a 1 and said all the way and this girl stars asking me if I want this on it and that. What is it about all the way she doesn't understand? In fairness I had a problem with this same local before and the former manager was very professional this new manager looks like he's there to eat all the food get paid and do nothing. I went to another local miles away and ordered the same thing and it was great service. I hope you investigate this. Thank you
bad service
if fileing this complaint is anything like reaching the main office i know its not going any where.. i ordered two single my name is willie franklin my phone number is [protected]...i know you people dont like to talk to anyone but i sending this any way, , because when you call the main office all you get is a run around no one answers the call sHAME SHAME ON YOU STEAK N SHAKE
Desired outcome: VERY VERY BAD SERVICE
An employee
Today my family and I came to the drive through pick up window. I asked a question to the large black woman with a black mask (description of employee) as I don't know her name. The question was simply why are the straws like this? I asked because we were given a straw without paper wrapping. She said that "that's what we have right now if you don't like it...
Read full review of Steak 'n ShakeService and food
Order# 525301 The person that took my order or name on receipt is Jameshi M on 08/07/2021 at 5:04 pm. I order a #1 and they gave me a bun with meat and ketchup nothing else on it. I did not ask for and only ketchup burger but that is what I received and I have a receipt and took pictures of everything. The lady gave us the food and closed the window without...
Read full review of Steak 'n ShakeService
Was in line at 11:01 and didn't get my door dash orders til 11:40. They didn't have anything ready and the lady taking orders at the window was very unprofessional and was rude. They also informed me the shake machine was broke and wanted me to contact the people who ordered if they wanted something else. Customer said a refund and the lady got [censored]ty with...
Read full review of Steak 'n ShakeRacist
Me and my wife went to your restaurant this evening it was very quiet my wife placed the order which took some time we ask for two beers after 1o minutes standing there still no beers ask to speak to the manager he came to speak to us i was wearing an english football shirt he said to me do you speak french i said no so he then spoke in french to me to which all the staff found amusing when i asked for his name he refused to tell me what he said to me was a racist comment i make sure that the public no that this is accepted in you restaurants and i will be taking this matter further the restaurant is st maxine chanttilly france
dirty dirty
dirty dirty what a shame.
Desired outcome: clean it up
Burgers
See pictures below just got this from steak and shake Daytona beach fl. REALLY!
What is going on. Fries nasty old.
My burger was dry sloppy. So disappointed.
My email is [protected]@gmail.com
My name is loreal.
I have never gotten food like this from steak and shake before.
Oh and by the way that was supposed to be a bacon cheeseburger
Desired outcome: Do something about it
Change to ordering and receiving meals for dining in
Had dinner at the Steak n' shake in Clarksville on 5/4/21. My complaint is not about actions by any employees, they were always courteous and friendly. My complaint is about the "new" process of ordering meals and getting meals to the table. The automated ordering process is a pain in the butt to put it plainly. You have obvious eliminated all wait staff...
Read full review of Steak 'n ShakeClosed dining rooms
So the decision by Biglari to transform the elderly statesmen of burger joints into a drive-thru/kiosk concept is going to fail - badly. The whole idea behind Steak N Shake is a slightly slower pace for a better burger and shake.. anytime you try and morph a product or service into something it was not originally designed for it never ends well. Not sure...
Read full review of Steak 'n Shakecustomer service
I would like to let you know how one of the employees at 4211 Conestoga in Springfield Ill. treated us at our last visit this evening we got there at 4:58and left at 5:18. We ordered off of the $3.99menu 3#10 dinners we got up to the window to pay she said it was $22.. I said we ordered the $3.99 meals off the sign she came back very smartly I didn't write the sign that's the price . Then said whatever when we said we didn't get the food and drove off. Then we went to the location on Dirksen parkway and the price for the same order was $13.14.
Thank you Karen Brown
2901 south 12th street
Springfield Ill. 62703
gift machine wasn't working
Two weeks ago I went to Steak and Shake to use a gift card that I was given. Got part of our meal, completely when rest of it sowed up. Then the gift card machine was not working. Not offered another solution had to pay cash for meal. Would like my money back. Steak and SHake 1101104 ticket number 326020.
On Battlefield Springfiled Mo.
Filled out customer survey never receive an email or phone call.
Desired outcome: Money back
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Steak 'n Shake Contacts
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Steak 'n Shake phone numbers+1 (800) 547-4253+1 (800) 547-4253Click up if you have successfully reached Steak 'n Shake by calling +1 (800) 547-4253 phone number 0 0 users reported that they have successfully reached Steak 'n Shake by calling +1 (800) 547-4253 phone number Click down if you have unsuccessfully reached Steak 'n Shake by calling +1 (800) 547-4253 phone number 0 0 users reported that they have UNsuccessfully reached Steak 'n Shake by calling +1 (800) 547-4253 phone number+1 (877) 785-6745+1 (877) 785-6745Click up if you have successfully reached Steak 'n Shake by calling +1 (877) 785-6745 phone number 0 0 users reported that they have successfully reached Steak 'n Shake by calling +1 (877) 785-6745 phone number Click down if you have unsuccessfully reached Steak 'n Shake by calling +1 (877) 785-6745 phone number 0 0 users reported that they have UNsuccessfully reached Steak 'n Shake by calling +1 (877) 785-6745 phone number
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Steak 'n Shake emailsinfo@steaknshake.com100%Confidence score: 100%Supportcatering@steaknshake.com79%Confidence score: 79%apphelp@steaknshake.com78%Confidence score: 78%
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Steak 'n Shake address107 S Pennsylvania Street, Suite 400, Indianapolis, Michigan, 46204, United States
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Steak 'n Shake social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 14, 2024
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