Menu
For Business Write a review File a complaint
CB Fast Food Chains Steak 'n Shake 6070 Gurnee Mills Circle East, Gurnee, IL, 60031, US
Steak 'n Shake company logo
Steak 'n Shake
reviews & complaints
Steak 'n Shake company logo

Steak 'n Shake

6070 Gurnee Mills Circle East, Gurnee, IL, 60031, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Phone number
Category
Working hours
Mon
Closed
Tue
Closed
Wed
Closed
Thu
Closed
Fri
Closed
Sat
Closed
Sun
0:00 am - 0:00 am
ComplaintsBoard
Z
7:01 pm EDT

Steak 'n Shake - slow service and rude waitress

The waitress that my family of 3 had on August 11 at 6:15 pm. CST. Was horrible. First it almost 1 hour for the food to arrive after we ordered it. She said when we first ordered they were about 30 min behind in food delivery to table. After our meal I went to the register and I believe the manager was standing there on the phone. The waitress that took our order came to the register. I asked politley why it took an hour for our food. All she kept doing was trying to get me to pay and wanted me to leave. I asked if they were willing to do something on my bill for the lobg wait. Again the waitress ignored that and asked for my payment. I started to get mad and the manager reached for the register and the waitress pushed her out of the way and demaned my payment. I said to tje waitress that she was very rude and I would contact coporate about this. I go to Steak and Shake every visit my family goes to six flags, we have membership there and visit frequently. We have slow service there nefore, but this was horrendous .

Read full review of Steak 'n Shake
Hide full review
ComplaintsBoard
J
5:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Steak 'n Shake - foodservice

i had walked in around 9pm and had placed a order which was a tripple with cheese no fries at the counter and i had seen a white maled which was described as the maneger of the store cutting condiments, he had scratched his lower body part which was descusful to see him do that while they was cooking my burger in the mean time he had walked up to one of the stations and left tomatoes that he had cut and left them there and touched them with the hand he scratched his lower part which looked like to me as his private testacals...

Read full review of Steak 'n Shake and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
F
F
FDL_HOU
Houston, US
Apr 23, 2011 10:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I would have walked out, at that point.

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.