Starfire Direct’s earns a 5.0-star rating from 7 reviews, showing that the majority of customers are exceptionally satisfied with purchases.
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Finally got the cozy and warm fire I wanted
. Finally got the cozy and warm fire I wanted. Was a little hard to find everything I needed though, wish their website was easier to navigate. But once I found it all, the ordering process was simple and delivery was quick. Prices were competitive too, which is always a plus. Definitely recommend Starfire Direct to anyone looking to spruce up their fireplace.
erfect website for getting your fire pit fix!
erfect website for getting your fire pit fix! I ordered a fire pit from Starfire Direct and they did not disappoint. The pit arrived sooner than I expected and it was just what I was looking for. The team at Starfire Direct knows how to treat its customers right. They were helpful and friendly throughout the entire process. Would definitely recommend this site to anyone in the market for a fire pit or other outdoor living essentials. Good job, Starfire Direct!
Dang, these products are top-notch, for real
Dang, these products are top-notch, for real. The peeps on the phone line are actually chill to chat with too. A step ahead.
this place rocks
this place rocks. Steve, the guy selling stuff, was super cool. they care a LOT about the customer and I got just what I wanted.
Good item
Good item. Same as what they said. Got it in the time they said. Only one problem, customer service sent me an email fast saying that the item was ready for delivery. I called a lot of times to get a delivery date, but no one answered until finally somebody did and the item was delivered fast. It turns out they were having phone issues and not seeing my messages. When they knew about it, customer service helped me out really fast and the item was delivered fast too.
Starfire Direct Complaints 2
I bought a cool gas burnin' log set and burner on Nov 12, 2021 from Starfire Direct
I bought a cool gas burnin' log set and burner on Nov 12, 2021 from Starfire Direct. They said it would ship in Feb but it's been a long time and they pushed the date back to May 2022! This ain't right. I hear they're the best in town, but I can't wait that long, ya know? Tried reaching out to the company, been in live chat for 23 hours but no answer. I called and left messages, but nothin'. I'm starting to think they closed down and took off with my money! At this point, I just want my money back. I ain't got no faith left in 'em. The order came to $1,029.67 but ain't got nothin' to show for it yet. Starfire Direct, where are you?
The complaint has been investigated and resolved to the customer’s satisfaction.
I order #*** on Sept 2, 2022 from Starfire Direct for a total of $582.45
I order #*** on Sept 2, 2022 from Starfire Direct for a total of $582.45. I got a DIY kit for a propane fire pit and fire glass. One part of the order (the fire glass) was sent through Fedex on 9/12. But, there wasn't any tracking for the actual fire pit and it arrived within a week later (the box was damaged by the carrier but the products weren't damaged). After setting up the fire pit like the instructions, I noticed the flame was small and inconsistent and had to be ignited by hand often. The product wasn't what it was described as. I talked to StarFire direct to return the product on 9/19. They suggested that I consult with their tech support team to help me troubleshoot the low flame. I decided to try this since if they could prove that I was doing something wrong and the product was as advertised then I would keep the product. I put the product back together, followed their updated guidelines, did the necessary gas leak tests, and recorded videos and pictures of the process. The issues were still there. Again, the burner had to be lit manually often and was less than 0.5 inches. There were no leaks. Clearly, the propane wasn't being supplied enough for the product to work properly as advertised. I emailed Starfire direct about this on 9/27 with pictures trying to troubleshoot this. They said someone would get back to me but nobody did. As no one had replied to me, by October 6th I sent another email requesting to return the product. This is my 3rd attempt at returning the product that wasn't as advertised. As of Oct 12, I haven't heard from Starfire direct. I want help returning this product since it wasn't as described.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Starfire Direct Legit?
Starfire Direct earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Starfire Direct. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Starfire Direct resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Starfire Direct has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for starfiredirect.com can be seen as a positive aspect for Starfire Direct as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Starfire Direct's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Starfiredirect.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Starfire Direct as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Starfire Direct have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Starfiredirect.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Starfiredirect.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Starfire Direct.
However ComplaintsBoard has detected that:
- Starfiredirect.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The starfiredirect.com may offer a niche product or service that is only of interest to a smaller audience.
About Starfire Direct
Founded in 2007, Starfire Direct has established a reputation as a reliable and trustworthy source for homeowners and businesses looking to create a warm, comfortable, and inviting outdoor space. The company's collection of fire pits features a diverse range of designs, materials, and sizes to suit any taste and budget, from contemporary stainless steel models to rustic stone designs. In addition, customers can customize their fire pits by choosing from a variety of shapes, finishes, burners, and accessories.
Apart from their impressive fire pits collection, Starfire Direct also offers outdoor heating solutions such as patio heaters and outdoor fireplaces, which are perfect for extending the outdoor season. These heaters are an excellent choice for outdoor spaces like terraces, patios, or gardens and are available in a range of sizes to suit different outdoor settings.
Starfire Direct also offers a wide selection of gas logs, which are a great way to enhance the aesthetics and ambiance of a fireplace, without the need for traditional wooden logs. These gas logs are crafted from premium materials and offer realistic flame patterns that mimic the comfort of a real wood-burning fire.
When it comes to outdoor furniture, Starfire Direct offers everything from outdoor dining sets to lounge seating, perfect for relaxing evenings in the garden with family and friends. High-quality materials and intricate designs make their outdoor furniture options stand out and able to withstand the elements.
Overall, Starfire Direct has become a trusted name in the industry, offering beautiful, high-quality products that provide years of enjoyment for homeowners and businesses alike. With a commitment to customer satisfaction and an unwavering focus on quality, Starfire Direct remains a top choice for anyone looking to enhance their outdoor living space.
Overview of Starfire Direct complaint handling
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Starfire Direct Contacts
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Starfire Direct phone numbers+1 (866) 578-8538+1 (866) 578-8538Click up if you have successfully reached Starfire Direct by calling +1 (866) 578-8538 phone number 0 0 users reported that they have successfully reached Starfire Direct by calling +1 (866) 578-8538 phone number Click down if you have unsuccessfully reached Starfire Direct by calling +1 (866) 578-8538 phone number 0 0 users reported that they have UNsuccessfully reached Starfire Direct by calling +1 (866) 578-8538 phone number
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Starfire Direct emailsinfo@starfiredirect.com91%Confidence score: 91%Supportcustomerservice@starfiredirect.com81%Confidence score: 81%Supportreturns@starfiredirect.com60%Confidence score: 60%
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Starfire Direct address42168 Remington Ave, Temecula, California, 92590-2547, United States
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Starfire Direct social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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