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Beverage Factory
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4.0 4 Complaints
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Beverage Factory Complaints 4

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J
10:27 pm EST
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Beverage Factory 2.5 lbs C02 Tank

I bought one 2.5 lbs Cylinder tank last June but i was only able to open it last September as we are away the whole summer. When i went to my local refilling station, they told me that the tank is broken. So i sent the item back to them. After more than a week that they have received it, they did not contact me until i followup and they are denying that it is their tank as it is different from what they are selling according to them!
When i checked on the picture that they are selling, there is a slight difference on what i have received and what the picture online they are selling. Now they are saying it is not their tank BASED ON THE PICTURE so they will not replace it. I asked them because tank should have serial number so they should know they came from their warehouse. Well, they say they don't do that. THE WORST ONLINE SELLER i have ever encountered. Bunch of DISHONEST PEOPLE shipping a different item, WORST IS they are DENYING they shipped this item to me! I can't believe there are PEOPLE LIKE THIS! SCAMMERS and tricking people who are far from them so that we can't get back to them as i am far away from San Diego!

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S
1:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Beverage Factory slide on beer faucet lock

I purchased a $40 beer faucet lock 18 months ago from Beverage Factory. The lock mechanism was difficlt to remove from the beer tap because the mechanism would bind. 5 keys were broken (I made copies of the original two keys) over the 18 months of infrequent use. I used lock ease and WD-40 several times in hopes that the mechanism would not bind. Finally I had to saw the lock off of the beer faucet dispenser the afternoon prior to a party at my residence. I called Beverage Factory and requested a replacement. They refused to replace it, or give me a refund or offer any compensation what-so-ever. I am dissapointed with the quality of the lock mechanism and more disappointed with Beverage Factory's response. I will not do business with Beverage Factory in the future.

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6:57 am EST
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Beverage Factory Bad service

I have purchased from this store several times, and they've become one of my preferred vendors.
The items I've purchased are reasonably priced. This was a premium product, with all vendors offering pretty much the same price; Beverage Factory had a 10% discount, which helped.
Order was placed on a Sunday. The order was processed, and shipped, on Monday. I used standard ground service, and because we're both in Southern California, the package arrived on Tuesday.
Unit was well-packed, arrived undamaged, and works fine.
I've just placed another order with them, and I'm sure I'll continue to do business with them in the future.

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Is Beverage Factory Legit?

Beverage Factory earns a trustworthiness rating of 93%

Highly recommended, but caution will not hurt.

Our conclusion: Beverage Factory stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Beverage Factory's reputation as a trustworthy leader in their field. Customers can rely on Beverage Factory's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Beverage Factory. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 75% of 4 negative reviews, Beverage Factory is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Beveragefactory.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Beveragefactory.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Beveragefactory.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Beverage Factory. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
V
10:16 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Beverage Factory Bad service

Don't buy vinotemp wine refrigerators and don't buy from beveragefactory.com.

I bought a vinotemp from beveragefactory.com and the led went out within the first 90 days. They did replace the unit. Within 30 days, the led on the second unit went out as well as the cooling element. I contacted vinotemp and they indicated that only the 1st unit had a 90 day warranty. So, basically, they could replace my unit with a faulty unit without any recourse on my part.

I contacted beveragefactory.com and they said it was a manufacturer's issue. So, I have a broken wine refrigerator sitting in my garage. These are sold all over the country at targets and they don't stand behind their product, obviously. Buyer beware!

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Beverage Factory Reviews 0

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Overview of Beverage Factory complaint handling

Beverage Factory reviews first appeared on Complaints Board on Oct 9, 2008. The latest review 2.5 lbs C02 Tank was posted on Nov 22, 2011. The latest complaint slide on beer faucet lock was resolved on Dec 08, 2009. Beverage Factory has an average consumer rating of 4 stars from 4 reviews. Beverage Factory has resolved 3 complaints.
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  1. Beverage Factory Contacts

  2. Beverage Factory phone numbers
    +1 (800) 710-9939
    +1 (800) 710-9939
    Click up if you have successfully reached Beverage Factory by calling +1 (800) 710-9939 phone number 0 0 users reported that they have successfully reached Beverage Factory by calling +1 (800) 710-9939 phone number Click down if you have unsuccessfully reached Beverage Factory by calling +1 (800) 710-9939 phone number 0 0 users reported that they have UNsuccessfully reached Beverage Factory by calling +1 (800) 710-9939 phone number
    +1 (858) 653-5950
    +1 (858) 653-5950
    Click up if you have successfully reached Beverage Factory by calling +1 (858) 653-5950 phone number 0 0 users reported that they have successfully reached Beverage Factory by calling +1 (858) 653-5950 phone number Click down if you have unsuccessfully reached Beverage Factory by calling +1 (858) 653-5950 phone number 0 0 users reported that they have UNsuccessfully reached Beverage Factory by calling +1 (858) 653-5950 phone number
  3. Beverage Factory emails
  4. Beverage Factory address
    8510 Miralani Dr., San Diego, California, 92126, United States
  5. Beverage Factory social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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