Stanton Optical’s earns a 1.1-star rating from 100 reviews, showing that the majority of eyewear customers are dissatisfied with their glasses and service.
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Terrible. Wasted Two hours I can’t get back
After sitting appointment and asking question. Total misleading experience. Not trained. Had me sit in room waiting for virtual exam for thirty minutes. Then put me back in waiting area. Then to another room and could not adjust equipment. Had me slide almost out of chair. Then examiner said I need on site exam and no one going to be there until over a month out. Still wanted to sell me glasses. Then was going to do a referral. Then said no one really does what the examiner just told me I needed. Three people up front try to be argumentative with my wife. Never again!
Recommendation: Stay Away.
Stanton Optical Complaints 99
Email 'special' that they won't use
I got an email for $59 with free exam. I booked my appt through the email for the Stanton location at 112 S University Ave, Little Rock. I get there and tell the receptionist about the email. And she has to check on it, goes back and forth talking to someone in the other room. Comes back and says they don't have access to that promotion. Doesn't say...
Read full review of Stanton OpticalGlasses
I recently did an eye examination and ordered two pairs of glasses. The examination was virtual. Your Optometrist appeared to be from another country and spoke broken English. I don't believe he understood my direction.
I specifically came in to get bifocals that would be set to 31 inches so I could view my computer screen with ease. I gave those instructions to your Optometrist, and he acknowledged my request. After the examination, I once again asked if the bifocal was set to 31 inches and he did not answer. The associate at the store stated the glasses would be set to view my computer and ushered me out of the room.
I did not need standard bifocals. I purchased two pairs from Stanton Optical last year. I believe I was misled, If your firm could not fulfill my request I should have been advised.
Claimed loss: Complete refund
Desired outcome: Refund or glasses made to my specification
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Computer glasses
Andrea Gibson 801 NE 20th Drive Wilton Manors, FL 33305 [protected] I went in the store located on 2365 26th Street Fort Lauderdale 33305 I had noticed lately that my "computer glasses" were not working properly. I went ahead and had the lady pull up my records. She advised me that my eyes went from .50 to .25 Exams were 2021 and 2023. I found...
Read full review of Stanton Optical and 1 commentIs Stanton Optical Legit?
Stanton Optical earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Stanton Optical. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Stanton Optical has registered the domain name for stantonoptical.com for more than one year, which may indicate stability and longevity.
Stantonoptical.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Stantonoptical.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Stantonoptical.com you are considering visiting, which is associated with Stanton Optical, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Stanton Optical website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Stanton Optical has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 99 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Stanton Optical protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Stanton Optical. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Wrong prescription even second time
I ordered my reading glasses they made wrong and swaped lense of right eye to left and left to right. The next day I told them the boy was super rude and did not even apologize i. Still gave them chance they again - made the glasses and wrong prescription I was not able to see clear at all and had so much headache.. It's has now been 10 days and I still have not received glasses.
Read full review of Stanton OpticalEyeware
I called regarding medical was accepted an I was told not at the moment but I would get a discount an pay $45 that in cluded all services. When I got to my appointment I was told I did not qualify due to my prescription. It was two numbers over. I was never told about certain requirements were needed. I ended up paying like $500 and my frame cracked and the...
Read full review of Stanton OpticalI ordered and paid for PhotoMax GY for both pairs of my glasses. Neither pair tint in the sunlight.
I purchased 2 pair of glasses on 7/24/2023 from the Blackstone and Herndon Office in Fresno California. I picked them up on 8/16/2023. I live an hour away from this location. I paid $169 for PhotoMax GY for both pairs of my glasses. Neither pair of glasses tinted in the sunlight. I was required to put my old glasses back on because I was driving towards the...
Read full review of Stanton OpticalAll of it
I don't know how often you check up on your franchises but the location in La Mesa California is a wreck. The furniture looks like it came from a secondhand store, and the medical staff does the cleaning. I know because I saw the young man in scrubs who did my eye exam vacuuming the carpet with a vacuum cleaner that had to be 50 years old. That's ironic...
Read full review of Stanton OpticalTelemedicine visit with wrong prescription
Had a telemedicine exam on March 23 without being warned! Was having some issues I needed addressed but was unable to because there was nobody to look at my eyes. Ended up having 2 corneal ulcers and an eye infection that SHOULD have been caught if I had seen a live person. Was issued a prescription for contacts in the wrong strength. Spent over $150 and...
Read full review of Stanton OpticalMy glasses
Approximately 3 months ago I went into Stanton optical to get my glasses ordered or my eyes checked I needed bifocals I paid cash for my glasses almost $400 today both screws fell out of my glasses and I found one lens I contacted Stanton optical here in Sacramento and he said nope sorry they can replace the screws but not the lenses that I would have to pay for them and I can't just pay for the one I've lost or when it fell out and I would have to pay for both of them when I pay $400 for a pair of glasses I expect them to stay in longer than 3 months
Desired outcome: I would like to get my lens back in my glasses so I can see and I want the lens replaced
Nike sports glasses
I purchased these expensive sports glasses from Stanton Optical (SO) in April 2022, less than a year ago. I have worn these glasses maybe 5 times that I only ever used to play softball at night... maybe 4 to 5 times max ever worn. To this date, they are practically brand new. No lens scratches. No frame damage at all. 2 weeks ago, I removed them from the...
Read full review of Stanton OpticalTo get a decent priced pair of glasses
We went to Stanton optical in Nampa Idaho for glasses. While we were waiting, several people came into the store looking for their glasses & were angry they had waited so long and not been notified that they were even in. We should have left right then and saved ourselves a lot of grief. Not only are they overpriced but we waited a month for glasses. When I...
Read full review of Stanton OpticalContacts, glasses, orders
I went in for eye exam for contacts and glasses, I ordered contacts and a pair of glasses and did the contact club for an additional 20$ this was on Dec 15,2022. As of todays date which is 1/7/23 I still haven’t received anything. I’ve called several times and never got a real answer or reason for not getting my order, but on my glasses they said they sent...
Read full review of Stanton OpticalScam business and useless doctor
Worst optometrist experience of my life. When Dr. Fackrell came to call me to his office, he ran back to it instantly before I could get my stuff together. So I could not find him or his office.
When I eventually wandered into the right room, he mumbled something to me that was indiscernible through his mask.
He proceeded to do a normal eye exam, except that he clearly didn't give a damn;
He mumbled 1 and 2 as inaudibly and unenthusiastically as someone whose kid just died. This wouldn't be the worst thing in the world, if he didn't start skipping sections of the test if I took more than a second to choose. He was also very reluctant to show me the previous 1 after he said 2. Any other optometrist goes back and forth a few times, to make sure the patient is happy with the choice.
He also would not have given me prism lenses if I hadn't specifically mentioned it. He eventually reluctantly gave me a half hearted test for it, and said, "well, I guess I can add some prism."
I ask that he is removed, and his license revoked.
After the test, I was abandoned in the main room of the building, with no instructions, and no help in sight. I strolled around looking at frames, and tried to find the ones that go with the $80 deal. Eventually I found exactly 3 pairs, which belonged in a costume shop for pedophiles and clowns.
There is a giant sign saying same day pickup. But after they took my money, I was told it would take 2 weeks!
Desired outcome: Removal of Dr. Fackrell's license.
Contact lenses
I went into the office at 5071 Monroe st. Toledo Ohio on 9/12/2022 for an eye exam and to purchase contacts.
I did order a 6 month supply of lenses. It took over 3 weeks to get them. When I did receive them and wore them for a week or so, I was having trouble with the script and could not see very well. I called and told them about it and they said I would need to come in. I scheduled another exam on 10/25/2022. This exam showed a total different prescription. How can that be in just a months time?
They did reorder the lenses but only the unused one. So I am paying for several weeks of lenses that were the wrong prescription. I am not sure why?
As of this date of 10/31/2022 I still do not have any contacts and you have had my money since 9/12/2022. I have copies of the eye exams for the sept and oct exam.
I did not get a chance to wear the trial contacts before I opened the new boxes because only one box (for one eye) came in.
I have been getting the run around and would like a set answer.
Desired outcome: refund for the lenses that were wrong. and contacts that I can see out of. I have not had any for over a month.
BOGO shell game & upsell tactics
Bakersfield location is so shady. Shell game & pass the buck and Spanish Inquisition to cancel an order. Already dealt with 5 different call center people in Florida in the last 36 hours; they BARELY speak ENGLISH there at the call center, let alone comprehend the fact you want to cancel your order. Was told by local staff to come back to have measurement...
Read full review of Stanton Opticalcontacts
I was in the store on September 12, had an eye exam, ordered contacts, paid over $600.00 before I left the store, and I still do not have my contacts.
I should have been informed if there is an issue getting the type of contact I wanted. If so I would have looked at another brand or type.
I do not have any contacts at this time because the contacts that I wear are daily contacts.
The store did give me a pair of monthly contacts (only one) to wear but my issue is that I only have one pair. What happens if I lose a Lense.?
Waiting over a month for a product of this sort is unacceptable.
Desired outcome: I would like my contacts and I should be issued some sort of credit. You have used my money for 3 weeks now. If this was the case, maybe only a deposit should have been required.Not sure why my name wasn't in this conversation.
Service
So Monday we had an appointment at your other location on Atrisco my husband and I arrive and they tell us that they called to cancel our appointment and get us rescheduled because they changed their hours never got a phone call never got a voicemail nothing didn't offer to help us at all we thought we tried the other location in the Northeast Heights off of Louisiana and Menaul when we were on our way there was a fender bender so we arrived about 7 minutes late I did call didn't know I was calling the call center to tell him that we would be a few minutes late and he said okay thank you for letting us know as we arrived to the store they turn us away and said they can help us because we were 10 minutes late customer service was rude I work in healthcare I've been an office manager and a patient coordinator for 14 years that's not the way you handle your patience and we will never come back to you again employees were very unprofessional and immature
Desired outcome: My husband will not be getting his glasses for our wedding this weekend
Incorrect prescription new glasses.
I was referred to Stanton Optical. Upon speaking with the staff I advised the staff I wanted to see a doctor - not a virtual - well needless to say I did not have a choice in the matter. I was told my glasses would take a week to get due to being no line progressives. Ok that is fine. Well a week goes by I hear nothing. My co worker calls the store low and...
Read full review of Stanton OpticalExam/glasses/contacts
STANTON OPTICAL
Please note I live in Mt Shasta, CA. It is 141 miles round trip to Stanton Optical in Redding. Driving time round trip is 2hrs 15 min.
6/23/2022 Eye Exam
Ordered 3 pair of glasses:
One pair progressive
One pair reading (was talked into this)
One pair sunglasses
Trial Contacts
Pick up 7-10 days
6/29/2022 Returned to pick up order
Order was wrong received one pair distant glasses
And one pair of reading glasses.
Contacts were not in yet will have to return. Told them the glasses were not ordered but I would try them and see how it goes.
7/5/2022 Returned glasses not working impossible to go from progressive prescription to single vision. Employee that was there on my first visit verified that the glasses were not what I ordered she heard me talking to Ryan and telling him what I wanted. There seemed to be something wrong in the computer with my account/prescription. There was much confusion. Due to the problems glasses were reordered no further charge.
Ordered:
1 pair progressive transitions
1 pair progressive
Kept sunglasses originally ordered
Picked up contacts, tried them on could see at a distance but not close up. Needed to get used to them. Pick up new glasses 7-10 days
(Date) Called Zoey had questions about contacts still cannot see close up or read. Ordered a different brand of trials. Will wait to pick up glasses a
7/11/2022 Returned to pick up glasses and contacts
7/26/2022 Returned cannot see with glasses or contacts. Close up and reading impossible/blurry. Distance not clear, having to go back and forth with my old glasses. Makes me really sick. Comment was made about refractor problems the first week they were open. Ryan suggests I make an appointment for a second exam (another trip). Other employee suggests it be done today.
Eye Exam new prescription completely different from previous one
All 3 glasses and trial contacts were reordered with new prescription. Was told to keep glasses.
8/10/2022 Returned to pick up glasses and contacts. Received notifications that everything was in. Sunglasses not in.
Pair of progressive/transitions were not transitioning. Order was incorrect. Have to send them back.
Tried on one pair of glasses/progressive. Could see distance clearer than before. Still seemed to have trouble seeing close up while I was in the store. Giver them a week to try out with new prescription.
I also asked why I was told to keep my last glasses with the wrong prescription. I returned them so that the frames could be reused.
Tried contacts next day at home unable to read with them, vision didn’t seem right at all. Had much difficulty removing right eye. It would not come off eye lens. Took along time and many attempts cause sever irritation.
Kept trying glasses but having to return to my old glasses in order to see close up and read. Keeps causing problems at work when drawing up small doses of medications
I feel like I am going crazy. I have had glasses for over 20 years. It has never been this complicated.
To date I have spent 13.5 hours driving time. Not counting the time spent in the store. I have drove 846 miles costing me over $250.00 in gas. I have lost wages from taking time off work. It has been over 2 months since my first exam and original order and still I do not have glasses I can properly see with.
Desired outcome: I want a refund
I want a full refund and the return of my frames from my old glasses
On 7/21/2022 I ordered glasses I was told they would be ready on 8/4/ as of todays date my glasses are still not available. No phone calls from stanton to let me know of the delays. When I try to call the store, I get a customer service, who simply says the order has been delayed no explaintion as to why. I need these glasses to work and they know this but do not care. This is the worst customer service I have ever had. They advertise quick service but that is untrue. I have had to go to another eye glass company to get my glasses so I want my money back and it known this is the worst place to get glasses.
Overview of Stanton Optical complaint handling
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Stanton Optical Contacts
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Stanton Optical phone numbers+1 (877) 518-5788+1 (877) 518-5788Click up if you have successfully reached Stanton Optical by calling +1 (877) 518-5788 phone number 0 0 users reported that they have successfully reached Stanton Optical by calling +1 (877) 518-5788 phone number Click down if you have unsuccessfully reached Stanton Optical by calling +1 (877) 518-5788 phone number 0 0 users reported that they have UNsuccessfully reached Stanton Optical by calling +1 (877) 518-5788 phone number+1 (561) 922-8078+1 (561) 922-8078Click up if you have successfully reached Stanton Optical by calling +1 (561) 922-8078 phone number 0 0 users reported that they have successfully reached Stanton Optical by calling +1 (561) 922-8078 phone number Click down if you have unsuccessfully reached Stanton Optical by calling +1 (561) 922-8078 phone number 0 0 users reported that they have UNsuccessfully reached Stanton Optical by calling +1 (561) 922-8078 phone number
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Stanton Optical emailsadvertising.online@stantonoptical.com100%Confidence score: 100%Supportinternetmarketing@stantonoptical.com99%Confidence score: 99%marketingcustomerservice@stantonoptical.com91%Confidence score: 91%support
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Stanton Optical addressStanton Optical, 3801 S. Congress Avenue, Palm Springs, Lake Worth, Florida, 33461, United States
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Stanton Optical social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
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