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Royal Dutch Shell PLC

948 US-31
Traverse City
United States - 49685
Customer Care
1 888 467 4355 3 0
1 713 767 5300 0 0
+31 70 377 9111(Netherlands) 0 0
Shell headquarters
Carel van Bylandtlaan 16,
2596 HR The Hague,
The Netherlands

Postal address:
PO box 162,
2501 AN The Hague,
The Netherlands
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Shell Complaints & Reviews

Shell - Attitude of the so-called "manager" or whatever

Posted: 2015-11-22 by    Reviewer81602
Complaint Rating:  0 % with 0 votes
The so-called manager tells me at 5:54 pm that the station is closed. When I asked them what time you close, he wouldn't answer me. He told me that he is the manager, they are closing and closed the door in my face. Interesting attitude for a "manager". This happened at this location: 270 Boulevard...

Shell Gas Station - Texas, Magnolia - Horrible behaviour

Posted: 2015-11-19 by    Reviewer76627
Complaint Rating:  0 % with 0 votes
It happened last Saturday 11-14-15, right before 1pm. This gas station is at the front of my neighborhood, off FM 1488 close to 149 Spur, Magnolia, TX 77354 I went in the store as convenience being right in front of my neighborhood with my 2 year old to get 4 money orders, which I normally get...

Shell Gas Station - Ohio, Columbus - 89 octane

Posted: 2015-11-08 by    Reviewer94349
Complaint Rating:  0 % with 0 votes
This gas station at 1240 georgesville Rd, columbus ohio43228 is charging $1.07 more for 89 octane. The price jumped from $2.11 for 87 octane to $3.18 for 89 octane as if to trick u into paying an extra dollar that most people won't even think to look at or even notice. I feel that this...

Shell Gas - California, Fullerton - The person was trying to charge me for air

Posted: 2015-10-27 by    Reviewer55271
Complaint Rating:  0 % with 0 votes
10/21/15 6:50am Shell Gas Station at 2960 Yorba Linda Blvd, Fullerton, CA I filled up my tank at Shell and air on my tires were running low so the indicator light came on this morning. I pull over to the air pump and ask for air. By California law air and water should be provided by gas station...

Shell Gas Station - Dirty Bathrooms

Posted: 2015-10-21 by    Reviewer27234
Complaint Rating:  0 % with 0 votes
Stopped to use bathrooms on Monday, October 19, traveling from Pittsburgh to Champaign IL. I am a female. The women's bathroom was out of order. Was told to use the men's. It was so filthy dirty, I couldn't even step inside and left. The attendant was totally indifferent and unapologetic...

Shell Gas Bar - Ontario, Orillia - Payment not accepted

Posted: 2015-10-09 by    pat buda
Complaint Rating:  100 % with 1 votes
I was paying for my gas purchase of $82, 00 and my card chip was broken, I tried to explain to the attendant if he can swipe my card and his reply was we don't have that option, I then asked him to pay with my wife's visa or master card and he said we don't have that option, So after wasting...

Shell gas station 25th keystone Indianapolis Indiana 46218 - owner manager

Posted: 2015-09-30 by    Reviewer76879
Complaint Rating:  100 % with 1 votes
The owner is very rude and nasty. He and some off his employees talk very nasty to customers don't value our business. I'm done shopping there and i live right across the street. Now i travel to other gas stations because i want to be treated fair especially when I'm spending my money....

Shell - Virginia, Portsmouth - Service refused

Posted: 2015-09-30 by    Reviewer97989
Complaint Rating:  0 % with 0 votes
I went this evening, Wednesday, September 30th, to the same SHELL gas station I've been going to for over 20 years now at 2722 Airline Blvd in Portsmouth, VA at about 7:30 pm to get a propane exchange and was told by the new girl working behind the counter that she was not going to give me a...

Shell Station - Texas, Huntsville - Horrible Restrooms!

Posted: 2015-08-09 by    LamarLinda
Complaint Rating:  0 % with 1 votes
I thought stopping at a Shell StAtion to purchase gas and go to the restroom was a good choice. I was wrong. You can't go inside, he sends me out back. Okay, i thought no problem. It was horrible. Womens restroom locked up (no key). Mens restroom hasn't seen cleaning solution since...

Shell Service Station - Texas, Houston - Gas Pumps

Posted: 2015-07-09 by    Geo2015
Complaint Rating:  0 % with 0 votes
There were 4 cars pulled up to pumps this morning, and the fellow inside turned off the pumps. Turned them OFF!! This is not the first time this has happened at this station. He does not open the front door before 6 am so you cannot go in but he has a window and he just stood there, threw up...

Shell - Oklahoma, Checotah - Restroom

Posted: 2015-06-10 by    MV Patel
Complaint Rating:  0 % with 0 votes
The restroom was absolutely disgusting! I have traveled in many parts of the world and this was the worst that I've seen. When I confronted the manager, he had a lot of excuses. Please send an inspector to ascertain....

Shell Gasoline - California, Encinitas - Attempted fraud charge

Posted: 2015-05-31 by    tiger4444
Complaint Rating:  0 % with 0 votes
May 30 my wife and stopped for gas at the Shell gas station on Santa Fe Road.I started having problems getting the pump to work properly so I went inside and told the attendat how much i wanted and I charged $20 and paid with my american xpress card got my reciept and left. I than get a phone...

Shell Gas - Florida, Port Orange - high fuel content and water in gas

Posted: 2015-04-19 by    Barbara Commander
Complaint Rating:  0 % with 1 votes
Purchased fuel on Pump 9 on 3/28/15 and went home a 1/4 mile away parked car and went to go to work on Monday the car started sputtering on way to work and quit. I contacted the Circle K manager who sent to a number in Arizona and they sent me 5 cups of free coffee !! I'm out $438. for...

Shell - Fraudulent Charge

Posted: 2014-12-25 by    Kendhe
Complaint Rating:  100 % with 1 votes
The transaction below is fraudulent. I can't believe that I have to spend time out of my Christmas Day to write to Shell. This gas station declined my card, then put on a $100.00 charge on my debit card. I had to pay for my gas with another card, I go to purchase an item for my son for...

Shell Oil Company - job offer

Posted: 2014-11-11 by    fares1978
Complaint Rating:  0 % with 0 votes
I was received below email regarding job opportunities, I would like to check if it is true or not ?

SHELL OIL COMPANY <euro_afro_asian_sweepstakelotto@yahoo.co.uk>

12:18 (50 minutes ago)



Eastport Shell Gas Station - Not Very Honest

Posted: 2014-10-24 by    Jimeastport
Complaint Rating:  100 % with 1 votes
Asked Eastport Shell to identify and fix a check engine light program at a specific price ceiling. However, they did not fix and I had to have car towed to the dealership and Eastport Shell gave me $500.00 bill. Never Again, Not Very Honest....

Shell Gas Station Mundelein Il Gilmer / Midlothian - Illinois, Mundelein - Fyi employee encompetant dangerous.

Posted: 2014-06-29 by    Auto rescue
Complaint Rating:  0 % with 0 votes
Okay. I am a roadside assistant. I change tires and so on. Today one of my clients chose to pull her Cadillac escalade into your location on midlothian after having a flat tire. A male employee working during 6:30 chose to attempt to change her tire. In doing so he managed to collapse the truck...

Shell Gas - award program

Posted: 2014-06-08 by    yvonne hicks
Complaint Rating:  0 % with 0 votes
Became a member of Shell awards program after receiving their award card from Jiffy Lube (you start with 25 cents with $1 bonus for signing up). I feel like i have been made part of a bait and switch scam. First time i used the card employee did not know how to apply the card and the pump would...

Shell Gas Station - Credit card services

Posted: 2014-06-08 by    Ainudin Bin Mohamad
Complaint Rating:  0 % with 0 votes
I got problem when to purchase fuel & groceries from their store at the same. The cashier only allow to use my credit card for purchasing fuel only & have to pay cash for purchasing other items. It happened almost to all gas station. And this afternoon, I have to pay cash for the fuel because...

Shell Gas Station - California, San Rafael - Defective pump caused severe safety concern

Posted: 2014-06-02 by    Essesarti
Complaint Rating:  0 % with 0 votes
This morning (06/02/2014 at approx. 9:00am) I went for gas to the Shell station in the Montecito area of San Rafael, CA.
As usual, I paid with my credit card, choose the selected grade and lift the pump. As soon as I lift the pump gas gushed out of the pump. There was no way I could...

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