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Royal Dutch Shell plc

1000 Main, 12th Floor
United States - 77002
Customer Care
(888) 467-4355
(713) 767-5300
Anglo–Dutch multinational oil and gas company.
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Shell Complaints & Reviews

Shell - Virginia, Portsmouth - Service refused

Posted: 2015-09-30 by    Reviewer97989
Complaint Rating:  0 % with 0 votes
I went this evening, Wednesday, September 30th, to the same SHELL gas station I've been going to for over 20 years now at 2722 Airline Blvd in Portsmouth, VA at about 7:30 pm to get a propane exchange and was told by the new girl working behind the counter that she was not going to give me a...

Shell Station - Texas, Huntsville - Horrible Restrooms!

Posted: 2015-08-09 by    LamarLinda
Complaint Rating:  0 % with 1 votes
I thought stopping at a Shell StAtion to purchase gas and go to the restroom was a good choice. I was wrong. You can't go inside, he sends me out back. Okay, i thought no problem. It was horrible. Womens restroom locked up (no key). Mens restroom hasn't seen cleaning solution since...

Shell Service Station - Texas, Houston - Gas Pumps

Posted: 2015-07-09 by    Geo2015
Complaint Rating:  0 % with 0 votes
There were 4 cars pulled up to pumps this morning, and the fellow inside turned off the pumps. Turned them OFF!! This is not the first time this has happened at this station. He does not open the front door before 6 am so you cannot go in but he has a window and he just stood there, threw up...

Shell - Oklahoma, Checotah - Restroom

Posted: 2015-06-10 by    MV Patel
Complaint Rating:  0 % with 0 votes
The restroom was absolutely disgusting! I have traveled in many parts of the world and this was the worst that I've seen. When I confronted the manager, he had a lot of excuses. Please send an inspector to ascertain....

Shell Gas - high fuel content and water in gas

Posted: 2015-04-19 by    Barbara Commander
Complaint Rating:  0 % with 1 votes
Purchased fuel on Pump 9 on 3/28/15 and went home a 1/4 mile away parked car and went to go to work on Monday the car started sputtering on way to work and quit. I contacted the Circle K manager who sent to a number in Arizona and they sent me 5 cups of free coffee !! I'm out $438. for...

Shell - Fraudulent Charge

Posted: 2014-12-25 by    Kendhe
Complaint Rating:  100 % with 1 votes
The transaction below is fraudulent. I can't believe that I have to spend time out of my Christmas Day to write to Shell. This gas station declined my card, then put on a $100.00 charge on my debit card. I had to pay for my gas with another card, I go to purchase an item for my son for...

Shell Oil Company - job offer

Posted: 2014-11-11 by    fares1978
Complaint Rating:  0 % with 0 votes
I was received below email regarding job opportunities, I would like to check if it is true or not ?

SHELL OIL COMPANY <euro_afro_asian_sweepstakelotto@yahoo.co.uk>

12:18 (50 minutes ago)



Shell Vacation Club - Not getting our membership

Posted: 2014-08-09 by    Shell Vacation Club Scam
Complaint Rating:  0 % with 0 votes
We have owned at our two-bedroom resort in Hawaii for years and have enjoyed spending a week there every winter. The staff always has been nice, helpful, and we have always trusted them. This last Feb. the sales staff persuaded us to give up our deed and $3, 000 for membership in the Shell Vacation...

Shell Gas Station Mundelein Il Gilmer / Midlothian - Fyi employee encompetant dangerous.

Posted: 2014-06-29 by    Auto rescue
Complaint Rating:  0 % with 0 votes
Okay. I am a roadside assistant. I change tires and so on. Today one of my clients chose to pull her Cadillac escalade into your location on midlothian after having a flat tire. A male employee working during 6:30 chose to attempt to change her tire. In doing so he managed to collapse the truck...

Shell Gas - award program

Posted: 2014-06-08 by    yvonne hicks
Complaint Rating:  0 % with 0 votes
Became a member of Shell awards program after receiving their award card from Jiffy Lube (you start with 25 cents with $1 bonus for signing up). I feel like i have been made part of a bait and switch scam. First time i used the card employee did not know how to apply the card and the pump would...

Shell Credit Card - Spending limit at the pump

Posted: 2014-06-08 by    slm0005
Complaint Rating:  100 % with 1 votes
I have been using a Shell Credit card for several years and living under their $100.00 pump swiped limit. They have recently lowered that limit to $50.00. This is very inconvenient for me and the owner of the station. The station operates through automation in the early morning hours of each...

Shell Gas Station - Credit card services

Posted: 2014-06-08 by    Ainudin Bin Mohamad
Complaint Rating:  0 % with 0 votes
I got problem when to purchase fuel & groceries from their store at the same. The cashier only allow to use my credit card for purchasing fuel only & have to pay cash for purchasing other items. It happened almost to all gas station. And this afternoon, I have to pay cash for the fuel because...

Shell Gas Station - Defective pump caused severe safety concern

Posted: 2014-06-02 by    Essesarti
Complaint Rating:  0 % with 0 votes
This morning (06/02/2014 at approx. 9:00am) I went for gas to the Shell station in the Montecito area of San Rafael, CA.
As usual, I paid with my credit card, choose the selected grade and lift the pump. As soon as I lift the pump gas gushed out of the pump. There was no way I could...

Shell Vacations Club - Maintenance Fees

Posted: 2014-04-29 by    Shellie T.
Complaint Rating:  100 % with 2 votes
Shell Vacations Club is a rip off. They charge more for their maintenance fees in a year than what I pay for property taxes on my house! Most of the time the dates I want tobook arenot available. Their website needs to be updated. They were bought out by Wyndham and they still have not updated...

Shell - Nasty place and owner

Posted: 2014-03-26 by    Dawn Snythe
Complaint Rating:  0 % with 0 votes
This station runs out of gas weekly and changes prices while they have no gas and prior to delivery of gas. gouging maybe?

Pumps are unreadable and most give no receipts.

Gas uses .15 before you even pump and when a complaint was made to supposed owner no calls...

Shell - Credit/debit machine and ATM

Posted: 2014-01-13 by    Anonymous_11
Complaint Rating:  0 % with 0 votes
My company buys the majority of our gas for our service trucks at this location, for the past 5 years. While I was there I went in to buy lunch. The debit/credit card machine was not functioning. I was unaware of this until I was at the counter ready to pay. There was no sign posted. The people...

Shell Gas Station - Will steal from you!!!

Posted: 2013-12-20 by    misstee11
Complaint Rating:  100 % with 1 votes
I was having problems with my tire so went to the service dept there with a flat tire, he took off tire inspected it put back on, came over to me in car and said it's fixed and he said he put air in all my tires for me, that will be $15, i was so grateful and said thanks so much, paid went...

Shellbrook Chev - lack of service

Posted: 2013-12-01 by    shellbrook chinanigans
Complaint Rating:  0 % with 0 votes
To whom it may concern:
I purchased a used 2006 Pontiac Torrent from Shellbrook Chevrolet on October 10th, 2013.I traded in a 2005 Pontiac epica with 90.000 kms. fully loaded..they gave me for the treade in 2500.00, below vehicle value.But I needed a reliable vehicle, that I felt safe...

Shell Gas Station - Price Gouging

Posted: 2013-11-29 by    tlker
Complaint Rating:  0 % with 0 votes
I am writing to express my concern with regard to three Shell Stations in my area. Specifically, the addresses are 24388 Overseas Highway, 27300 Overseas HIghway, Summerland Florida 330242 and 29900 Overseas Highway, Big Pine Key, Fl 33043. I beleive these gas stations, whom I have hear are...

Shell Gas Station - Faulty gas pump

Posted: 2013-11-26 by    L. D., Houston, TX
Complaint Rating:  0 % with 0 votes
On Nov. 12, 2013, 6:02pm CST, I stopped here to fill up on Premium Shell gasoline. It was cold and windy, so I put the automatic fill-up latch on the pump so the gas would continue to pump and fill my car. The latch did not stop (automatic shut-off) when my tank was full, and the gas poured...

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