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Royal Dutch Shell PLC

948 US-31
Traverse City
United States - 49685
Customer Care
1 888 467 4355 8 1
1 713 767 5300 0 0
+31 70 377 9111(Netherlands) 0 0
Shell headquarters
Carel van Bylandtlaan 16,
2596 HR The Hague,
The Netherlands

Postal address:
PO box 162,
2501 AN The Hague,
The Netherlands
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Shell Complaints & Reviews

Shell - British Columbia, Surrey / Poor customer service

Reviewer20570 on 2016-02-04
I just have been to shell gas station at king george and 88, feb 4, 2016, the girl GSA working there has no manners to talk to the customers. Being rude, she asks me, where ru on this till or the other one? When i asked the other gsa that it is no way to talk to a customer, after me...

Shell - California, San Jose / Shell station has damaged my property and ignored it

nhan pham on 2016-02-01
The big tree belongs to Berryessa Shell Gas Station, 1705 Berryessa Rd San Jose, CA 95133 fell my front yard and made damaged to my property on 1-18-2016 night. On 1/19/2016, I came directly to talk to the manager of the station to request to repair our 15 years old beautiful peach i...

Shell Oil Company - California, Camarillo / Unethical behavior

R.a. Richards II on 2016-01-30
I have a Ralph's Rewards card and it says I am supposed to get 10 cents off per gallon if I spend a certain amount, yet the Shell Oil serice station at 1604 Ventura Boulevard Camarillo CA 93010 USA only give me 4 cents off per gallon every time. In other words the service statiuon i...

Shell Petrol Station / Mechanic

Reviewer42626 on 2016-01-29
I am reporting from Chennai, India. I usually replace the Engine Oil for my bike from any of the shell petrol fill station, Before two weeks back I replaced the engine oil. after that I see some engine oil are coming out from engine. Then I visited the Authorized Showroom for the oil...

Shell Gas - California, San Bernardino / 92 Octane Fuel

Canera on 2015-12-27
This have to be a problem with Shell Gas. I fill my Porsche with 92 supposed fuel left the sell station and the car bucked misfired and stalled. had to have the car towed fuel removed and filled with another brand Porsche run fine again. Thought that was a one time event Drove my chevy SSR...

Shell Petrol Station / Poor Health and Safety Standards .....

Reviewer96782 on 2015-12-23
After falling due to spilt diesel, Shells Uk's solicitors drag it out for 3 months before concluding there was no spillage that caused me to slip, yet site owner admits to seeing it happen on Cctv. The site attendant who I reported it to informed me that it couldn't be cleaned up until the...

Shell / Unauthorised credit card payment

desmond green on 2015-12-17
I have just been working in Belgium, on my way back to Brussels airport I need to fill up the hire car, I used the station at Zaventem just next to the airport BE 0 41285070, I filled up the hire car using my Spanish card at a cost of 33.01 euros, and received a receipt, When I returned to...

Shell - California, San Jose / Fuel card gift card

Reviewer97172 on 2015-11-28
Two Asian women working at the Shell Loop Store in San Jose California at Tully near King.They stole 50 dollars from me in a fuel card scam.After they told me to swipe my debit card twice.I called my debit card company and found that they had stolen 50 dollars.I got 25 dollars back from...

Shell / Attitude of the so-called "manager" or whatever

Reviewer81602 on 2015-11-22
The so-called manager tells me at 5:54 pm that the station is closed. When I asked them what time you close, he wouldn't answer me. He told me that he is the manager, they are closing and closed the door in my face. Interesting attitude for a "manager". This happened at this location: 270 Boulevard Graham, Mont-Royal, QC H3P 2C8 Montreal, QC.

Shell Gas Station - Texas, Magnolia / Horrible behaviour

Reviewer76627 on 2015-11-19
It happened last Saturday 11-14-15, right before 1pm. This gas station is at the front of my neighborhood, off FM 1488 close to 149 Spur, Magnolia, TX 77354 I went in the store as convenience being right in front of my neighborhood with my 2 year old to get 4 money orders, which I normally...

Shell Gas Station - Ohio, Columbus / 89 octane

Reviewer94349 on 2015-11-08
This gas station at 1240 georgesville Rd, columbus ohio43228 is charging $1.07 more for 89 octane. The price jumped from $2.11 for 87 octane to $3.18 for 89 octane as if to trick u into paying an extra dollar that most people won't even think to look at or even notice. I feel that...

Shell Gas - California, Fullerton / The person was trying to charge me for air

Reviewer55271 on 2015-10-27
10/21/15 6:50am Shell Gas Station at 2960 Yorba Linda Blvd, Fullerton, CA I filled up my tank at Shell and air on my tires were running low so the indicator light came on this morning. I pull over to the air pump and ask for air. By California law air and water should be provided by ga...

Shell Gas Station / Dirty Bathrooms

Reviewer27234 on 2015-10-21
Stopped to use bathrooms on Monday, October 19, traveling from Pittsburgh to Champaign IL. I am a female. The women's bathroom was out of order. Was told to use the men's. It was so filthy dirty, I couldn't even step inside and left. The attendant was totally indifferent and unapologetic with an attitude.

Shell Gas Bar - Ontario, Orillia / Payment not accepted

pat buda on 2015-10-09
I was paying for my gas purchase of $82, 00 and my card chip was broken, I tried to explain to the attendant if he can swipe my card and his reply was we don't have that option, I then asked him to pay with my wife's visa or master card and he said we don't have that option, So after...

Shell gas station 25th keystone Indianapolis Indiana 46218 / owner manager

Reviewer76879 on 2015-09-30
The owner is very rude and nasty. He and some off his employees talk very nasty to customers don't value our business. I'm done shopping there and i live right across the street. Now i travel to other gas stations because i want to be treated fair especially when I'm spending my money.

Shell - Virginia, Portsmouth / Service refused

Reviewer97989 on 2015-09-30
I went this evening, Wednesday, September 30th, to the same SHELL gas station I've been going to for over 20 years now at 2722 Airline Blvd in Portsmouth, VA at about 7:30 pm to get a propane exchange and was told by the new girl working behind the counter that she was not going to give me...

Shell Station - Texas, Huntsville / Horrible Restrooms!

LamarLinda on 2015-08-09
I thought stopping at a Shell StAtion to purchase gas and go to the restroom was a good choice. I was wrong. You can't go inside, he sends me out back. Okay, i thought no problem. It was horrible. Womens restroom locked up (no key). Mens restroom hasn't seen cleaning solution...

Shell Service Station - Texas, Houston / Gas Pumps

Geo2015 on 2015-07-09
There were 4 cars pulled up to pumps this morning, and the fellow inside turned off the pumps. Turned them OFF!! This is not the first time this has happened at this station. He does not open the front door before 6 am so you cannot go in but he has a window and he just stood there, threw...

Shell - Oklahoma, Checotah / Restroom

MV Patel on 2015-06-10
The restroom was absolutely disgusting! I have traveled in many parts of the world and this was the worst that I've seen. When I confronted the manager, he had a lot of excuses. Please send an inspector to ascertain.

Shell Gasoline - California, Encinitas / Attempted fraud charge

tiger4444 on 2015-05-31
May 30 my wife and stopped for gas at the Shell gas station on Santa Fe Road.I started having problems getting the pump to work properly so I went inside and told the attendat how much i wanted and I charged $20 and paid with my american xpress card got my reciept and left. I than get a...

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