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Shell Customer Care Service

Royal Dutch Shell PLC

948 US-31
Traverse City
United States - 49685

Customer Support Phone Numbers

1 888 467 4355 26 6
1 713 767 5300 3 0
+31 70 377 9111(Netherlands) 0 0
Shell headquarters
Carel van Bylandtlaan 16,
2596 HR The Hague,
The Netherlands

Postal address:
PO box 162,
2501 AN The Hague,
The Netherlands
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Shell Complaints & Reviews

Shell / unauthorized credit card charges/unethical behaviour

robert middlestadt on 2016-05-15
As I'm taking off my gas cap the guy working comes out saying, are you okay are you okay? joking or playing around I don't know its just weird the way he is acting. I tell he 20.00 reg and get back in my truck. The next thing I know he filled my truck and it came to 51.13. Im upset and ask...

Shell - Illinois, Deer Park / Service/Charge

BuddyKing on 2016-05-08
Today, 5/8/16, I bought gas at Shell, 20020 Rand Rd., Deer Park, IL. There was a mistake with my credit/debit card, so I was directed to "See the Cashier" inside, which I did and had $35.00 charged to my bank account. As it turned out, the amount of gas that I pumped was only $22.00...

Shell - Texas, Sugar Land / Cash Payment Refused by Cashier

LindaG12 on 2016-05-07
On 05/07/16 at around 10:50 a.m., I went in to this Shell Gas Station to buy a power ball ticket. I waited for the 5 feet pony tailed young lady cashier to get up from what it seems like she was playing with the computer. I waited for about 20 seconds before she attended to me. I asked to...

Shell - South Carolina, Columbia / Rude and Uncaring Cashier

Dee Asbill on 2016-05-04
I used to purchase all of my gas from Shell. Because of the way I was treated on April 29, 2016, I will never shop at another Shell station. I blew a tire on the Interstate on the way home from work on 4/29 without my cell phone. I was right at my exit (Spears Creek Church Road, Columbia...

Shell Gas Staion - Connecticut, Bridgeport / Unethical Behavior and Profanity from the "manager"

ck11 on 2016-05-04
Location : Shell Gas Station, 1917 Boston Ave, Bridgeport, CT 06610 Date: Saturday, 04/30/2016 Time: 04:39 PM Complaint against a male who identified himself as the manager. Description: White Caucasian, tan complexion, late 30's to early 40's. Heavy long beard. He was at the cash register...

Katasleen's Shell / Additional Charges - Convenience Fee & Air and Water

Rafael Sanchez 012689 on 2016-05-03
This shell is right across the street from my house, I literally pump fuel there every week and spend more than $3, 000 in fuel annually; I have been purchasing fuel there since I have had my license, which marks a decade. So define a customer? Because I believe I am a customer. That being...

Shell - Georgia, Cartersville / Condition of service station

Fitter on 2016-04-28
The station at 5629 GA HWY 20 NE Cartersville Ga. 30121 Is a total disgrace. The front pump panel do not close and lock properly. The pad locks are placed at the bottom right hand corner of the doors and you can pull them partially open to cheat on card readers. 2nd The exterior of the...

Shell / Illegitimate debit charge

AFBmrB on 2016-04-19
I have used Shell gas from this location (Madison Hts, Va.) for 20yrs+. However, Sat. 4/16, I used debit at pump but because I'd forgotten my glasses I couldn't see so went inside. I asked for $20 gas. Paid for it. Later Sat. I checked my bank balance to discover the $20 plu...

Shell Petroleum Company UK / Am suspecting a fowl Shell Petroluem Company PLC UK (Scam)

Akosua Fosua Offei on 2016-04-04
Am AKOSUA OFFEI from Ghana. i received a message from SHELL PETROLEUM COMPANY PLC UK saying am a lucky winner to a draw of which i won 750, 000 Britain Pounds. mistakenly sent some personal information they requested including my name, home address, sex, bank name, account number. it wa...

Shell - Florida, Cape Coral / Service

Edward Liska on 2016-03-31
I stopped at this station during my last trip and for some reason my Shell Card kept rejecting, something about an invalid card. After several tries I went inside to get it swiped by the clerk. She was very nice but said that this happens very frequently but if I had another credit card...

Shell / Unethical behaviour

mc858 on 2016-03-31
I visited the shell petrol station in salfords redhill along horley road tonight 31/3/16 @2100. I am a regular customer of this petrol station and always filled up my company car and personal cars here. Tonight i took my mitsubishi fto to fill up. Having had my car standing unused for a...

Shell - Kentucky, Louisville / Poor customer service

diddoit on 2016-03-16
I was in the GREENWOOD ROAD, LOUISVILLE, KY SHELL @ approx. 6:00 P.M. On Wednesday, March 16, 2016 My husband and I always purchase our gas at this location we both drive pick up trucks and fill up with gas there two times or more there per month, each vehicle I purchase our lottery ticket...

Shell Gas Station - New York, Cortlandt Manor / Station hasn't been giving fuel rewards for over 4 weeks and more!

The Rose on 2016-03-10
When questioned he said its only been out for 3 hours due to Internet issues. When I told him I've been trying for 4 weeks, he muttered something under his breath, left the box that he sits in and closed the door on me. He wouldn't speak to me anymore and went to washing a car to get away...

Shell Gas Station / Overall operations/employees

WesL on 2016-03-08
The shell station located at 800 hanes mall blvd (winston salem, nc) is one of the most unprofessional stores i have ever been in. I kept going back (trying to give additional chances) hoping that things would change considering it is only a mile from my neighborhood. The drinks machine...

Shell - Georgia, Alpharetta / Keypads and customer service in store

Reviewer78995 on 2016-02-24
The Shell gas station on Windward Parkway/Windward Concourse in Alpharetta GA has been my go-to for 12 years. But in recent years it has been very badly managed. The squeegee buckets rarely have water, many squeegees are broken, the keypads BADLY need to be updated, buttons don't...

Shell - Florida, Mount Dora / Gas and management

Reviewer41677 on 2016-02-12
I have stopped at this station in the past and never complained but I have had enough. I go there and try to use my Winn Dixie cards which always confuses them. I go inside charge me for 20 gallons and here is my Winn Dixie card again confusion. When you talk to the people in charge they...

Shell - British Columbia, Surrey / Poor customer service

Reviewer20570 on 2016-02-04
I just have been to shell gas station at king george and 88, feb 4, 2016, the girl GSA working there has no manners to talk to the customers. Being rude, she asks me, where ru on this till or the other one? When i asked the other gsa that it is no way to talk to a customer, after me...

Shell - California, San Jose / Shell station has damaged my property and ignored it

nhan pham on 2016-02-01
The big tree belongs to Berryessa Shell Gas Station, 1705 Berryessa Rd San Jose, CA 95133 fell my front yard and made damaged to my property on 1-18-2016 night. On 1/19/2016, I came directly to talk to the manager of the station to request to repair our 15 years old beautiful peach i...

Shell Oil Company - California, Camarillo / Unethical behavior

R.a. Richards II on 2016-01-30
I have a Ralph's Rewards card and it says I am supposed to get 10 cents off per gallon if I spend a certain amount, yet the Shell Oil serice station at 1604 Ventura Boulevard Camarillo CA 93010 USA only give me 4 cents off per gallon every time. In other words the service statiuon i...

Shell Petrol Station / Mechanic

Reviewer42626 on 2016-01-29
I am reporting from Chennai, India. I usually replace the Engine Oil for my bike from any of the shell petrol fill station, Before two weeks back I replaced the engine oil. after that I see some engine oil are coming out from engine. Then I visited the Authorized Showroom for the oil...

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