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Shell Customer Care Service

Royal Dutch Shell PLC

948 US-31
Traverse City
United States - 49685

Customer Support Phone Numbers

+1 888 467 4355 22 3
+1 713 767 5300 3 1
+31 70 377 9111(Netherlands) 2 1
Shell headquarters
Carel van Bylandtlaan 16,
2596 HR The Hague,
The Netherlands

Postal address:
PO box 162,
2501 AN The Hague,
The Netherlands
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Shell Complaints & Reviews

Shell Gas Staion - Oregon, Gold Beach / Behavior/ very poor customer service

Bubba66 on Aug 14, 2016
I went in to get a cup of coffee at the shell in gold beach oregon, the creamer was running slow and I thought I was doing it wrong when the owners (Jim hunt) wife started yelling ( yelling very loudly) at me that it was out. I told her the creamer is coming out just slow and that I...

Shell - Ohio, Cincinnati / Cashiers changing product prices as marked and short changing customers.

Mike Coby on Aug 11, 2016
Hello, The Shell on North Bend Road in Cincinnati, Ohio, tried to short change my friend and I and also add tax to all the food purchases me made. I noticed this once I got into my car and immediately went back inside to ask for a refund. The cashier would not refund my puchase until my...

Shell - Colorado, Fort Morgan / unethical behavior

Cheri White on Aug 11, 2016
Purchased gas at a Shell station 14424 US Highway 3, Fort Morgan, CO 80701 on 8/5/16 at 8:41PM. Gas prices were not displayed on sign. They were charging 2.99 a gallon! I only put in 20.01 because of the price. Just 2 miles down the road gas was $1.96 a gallon. This store is gauging people!!! Thanks

Shell - Colorado, Westminster / Gas Station at 12051 Huron St, Westminster, CO 80234

hollywoulld on Aug 8, 2016
Stopped to get one gallon of gas because I was running late to a dental appointment, used my bank card outside at the pump, put in $2.09 worth of gas. Tried to use my bank card later in the day and shell decided to put $78. hold, for the 2$ charge. The 78 $ was all I had available on the...

Shell - California, San Juan Capistrano / Clerk "John" at Ortega Shell in San Juan Capistrano, CA

TomBon12 on Jul 28, 2016
Negative review of clerk "John" (a middle-aged man) at the Ortega Shell in San Juan Capistrano, CA; Thurs, 7/28/16 @ approx 6pm. I purchased gas, paid at the pump, then moved my car to a parking stall. I went in the store, filled out Mega Millions and Powerball tickets, picked up a couple...

Shell Gas Stastion - California, Los Osos / Tobacco

mountian view towing on Jul 14, 2016
the station attendent name is victor on the shell at los osos valley road in los osos ca.93402 the problem is victor has no customer service skills i have went in in the evening several time in the past 2 yrs and he is very short with me as a customer i have complained to the asst manager...

Shell Gas Station - California, San Jose / No receipt printing

Sandeep Saini123 on Jul 11, 2016
07/10/16 Shell Gas Station 1601 N Capitol Ave, San Jose, CA 95132 I use this gas station very often to fill gas and car wash. For a long time, none of their stations print receipts. You have to go inside and get receipt at the counter. Sometimes there is long line and you have to wait. A...

Shell - Alabama, Alabaster / Behavior / Customer Service

Kaary on Jul 8, 2016
Stopped at the Shell gas station across from Shelby Baptist Medical Center in Alabaster to get a soda. When I went to the checkout counter with my drink, both of the attendants looked at me then went back to piddling around. When I said "Excuse me", they ignored me. When I said "I would...

Shell Gas Station / Rude Customer service and pending holds.

LTC53112 on Jul 6, 2016
I got gas in Redding California I had to do a pre paid authorization, I did 2 of them and have one pending charge still on and a completed charge of the fuel pumped. So I am currently being double charged for the fuel. Mind you the other pre paid charge is gone, and never stayed on my...

Shell / Inappropriate behavior

V-Anonymous on Jun 30, 2016
6/30/16 Location: Shell Gas Station 2310 Arendell St. Morehead City, NC 28557 I noticed a car had been sitting outside since I had passed the station no more than an hour before. I thought maybe it was the attendants and thought nothing about it. As I entered the station parking lot, a...

Shell - Ohio, Bay Village / Shell gas station management

ChrisB007 on Jun 18, 2016
Hello, I wanted to take the time out of my very busy day to inform anyone that may listen that your manager named Kathy at Shell location 1145 Crocker Rd, Westlake, OH 44145 is extremely rude and hostile and uses very unprofessional language towards her employees. To the point I feel very...

Shell Gas Station - Florida, Miami / Employee / Customer Service Employee Name Jose

JSF65 on Jun 6, 2016
I stopped at 6:20 am on June 6, 2016 at the Shell Gas Station (S1E0938), 9598 SW 137th Avenue, Miami, Florida 33186, to fuel my vehicle and take advantage of the Winn Dixie Fuels rewards. I was paying cash so I entered the location to see attendant. I showed him my Winn Dixie Card and said...

Shell - Massachusetts, Shrewsbury / Customer service

Liz Brandt on Jun 3, 2016
Repeatedly the cashier working is on her phone during her shift even while assisting customers on the register. She speaks loudly, has arguments and even uses profanity in front of the customers in the store while on her phone. Very unprofessional and extremely rude.

Shell / Manager unwilling to accomidate slow pump service and fuel rewards

Tekora on May 27, 2016
On 5/27/16, when using the pump at this location, the pressure was extremely low. Meaning, it took me 45 minutes to pump $14 worth of gas. The only reason I stayed that long was because I wanted to use as much of the $.20 Fuel Reward Deduction I received via the fuelrewards program. When I...

Shell / Unauthorized credit card charges/unethical behaviour

robert middlestadt on May 15, 2016
As I'm taking off my gas cap the guy working comes out saying, are you okay are you okay? joking or playing around I don't know its just weird the way he is acting. I tell he 20.00 reg and get back in my truck. The next thing I know he filled my truck and it came to 51.13. Im...

Shell - Illinois, Deer Park / Service/Charge

BuddyKing on May 8, 2016
Today, 5/8/16, I bought gas at Shell, 20020 Rand Rd., Deer Park, IL. There was a mistake with my credit/debit card, so I was directed to "See the Cashier" inside, which I did and had $35.00 charged to my bank account. As it turned out, the amount of gas that I pumped was only $22.00...

Shell - Texas, Sugar Land / Cash Payment Refused by Cashier

LindaG12 on May 7, 2016
On 05/07/16 at around 10:50 a.m., I went in to this Shell Gas Station to buy a power ball ticket. I waited for the 5 feet pony tailed young lady cashier to get up from what it seems like she was playing with the computer. I waited for about 20 seconds before she attended to me. I asked to...

Shell - South Carolina, Columbia / Rude and Uncaring Cashier

Dee Asbill on May 4, 2016
I used to purchase all of my gas from Shell. Because of the way I was treated on April 29, 2016, I will never shop at another Shell station. I blew a tire on the Interstate on the way home from work on 4/29 without my cell phone. I was right at my exit (Spears Creek Church Road, Columbia...

Shell Gas Staion - Connecticut, Bridgeport / Unethical Behavior and Profanity from the "manager"

ck11 on May 4, 2016
Location : Shell Gas Station, 1917 Boston Ave, Bridgeport, CT 06610 Date: Saturday, 04/30/2016 Time: 04:39 PM Complaint against a male who identified himself as the manager. Description: White Caucasian, tan complexion, late 30's to early 40's. Heavy long beard. He was at the cash register...

Katasleen's Shell / Additional Charges - Convenience Fee & Air and Water

Rafael Sanchez 012689 on May 3, 2016
This shell is right across the street from my house, I literally pump fuel there every week and spend more than $3, 000 in fuel annually; I have been purchasing fuel there since I have had my license, which marks a decade. So define a customer? Because I believe I am a customer. That being...

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