Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  
Specsavers Logo


Specsavers Optical Group

Forum 6, Solent Business Park
England, Hampshire
United Kingdom - PO157PA
Customer Care
+44 345 202 0241 0 0
+44 148 988 0615 0 0
Additional Branches

Airways Optical Limited.
Address: Airways Optical Limited, Unit 1, Airways Distribution Park, Wide Lane, Southampton SO18 2RT

Tel: +44 238 062 5625
Fax: +44 238 062 5626

Go to Specsavers:    Twitter  Facebook  Youtube     

Specsavers Complaints & Reviews

Specsavers - Policy and staff

Posted: 2015-09-28 by    Reviewer57716
Complaint Rating:  0 % with 0 votes
Three attempts at the Taunton store to purchase glasses. Staff very focused on sales only. Once had help with choosing frames. Every possible reason excuse given to up the price. They will be very thick lens and we would like them to look pretty on your face. And those frames won't take...

Specsavers - Lens scratch

Posted: 2015-01-07 by    roland1
Complaint Rating:  0 % with 1 votes
In Oct 2013 I purchased two new lenses for my spectacles with scratch resistance coating from Specsavers Wrexham. Ten months later, the right-hand lens showed a severe scratch after normal cleaning. I had done nothing untoward and in all of my years of having spectacles I gave never seen such...

Specsavers - Bad service

Posted: 2014-05-13 by    mrzyz
Complaint Rating:  0 % with 0 votes
I have a monthly contact lens plan with you, with £15 per month payment in direct debit. Most recently, I get to travel a lot within Europe because my job, hence I need smaller package of solutions. In my last annual check, I raised the query with my local store, the store assistant/manager...

Specsavers - very poor customer services

Posted: 2014-01-20 by    elsie194
Complaint Rating:  0 % with 0 votes
I have been a customer for over 10 years on a contact lens scheme paying £10 pounds monthly for a lens and solution package which is delivered 3 monthly to my door. I have had no package the last few months so was expecting a new pack coming through my door any time from January since...

Specsavers - England, Greater Manchester, Swinton - Lens mail scam

Posted: 2013-09-12 by    Yvonne Wallace
Complaint Rating:  0 % with 0 votes
I have been a lens mail customer for approx 12 years and have experienced a fairly smooth service, that is until 2 years ago. Late delivery dates have become increasingly common now, this means I run out of lenses therefore forcing me to go to the branch and purchase another box to keep me going...

Specsavers - New South Wales, Mittagong - using nudity to advertise

Posted: 2013-05-20 by    Mottley
Complaint Rating:  0 % with 0 votes
I have complained regarding this add for specsavers using nudity in a time zone where children are watching. It is such a lazy way to advertise. It is not hat hard to be funny without nudity or profanity. I still laugh about he yellow pages adds. Why should I be subjected to seeing a naked man...

Specsavers - Wales, Dyfed, Aberystwyth - Contact lens service

Posted: 2013-02-19 by    Xravia
Complaint Rating:  0 % with 0 votes
I am sorry to say that I need to put in a complaint regarding the Aberystwth branch of Specsavers.

I initially had a contact lense appointment in December 2012 for which a pair of trial lenses had been ordered for me to put in an hour prior to this appointment.
I picked...

Specsavers - England, Greater London - CUSTOMER SERVICE

Posted: 2012-12-07 by    rjoy
Complaint Rating:  0 % with 0 votes
I bought a pair of glasses in Specsavers last March, and noticed upon receipt of the glasses, that the lenses were poorly fitted. I took them back to the store, and they refitted them. However, the problem continued and I have had to return every 4-6 weeks to complain about the fact that the...

Specsavers - England, Lancashire, Bury - unhelpfull staff

Posted: 2012-06-20 by    A LIGHTFOOT
Complaint Rating:  100 % with 2 votes
When i asked the manager at the branch in MILL GATE SHOPPING CENTRE, BURY, LANCASHIRE, BL9 0BX for a copy of the complaints procedure she gave me a card for the shop and said put it in writing and send it in, AND THEN THE OTHER SHOP ASSISTANT CHIPPED IN, AND WE DEAL WITH THE COMPLAINTS, WITH...

Specsavers - Scotland, Strathclyde, Dumbarton - Glasses

Posted: 2012-06-02 by    Flora Prophet
Complaint Rating:  100 % with 1 votes
Had appointment at opticians today to pick up my Vari focul glasses and sun glasses today 2nd June but received a call yesterday to say that there was a problem with sun glasses and they would not be ready until next week I am going on holiday on Tuesday the 5th and required them for this and...

Specsavers - Wales, Clwyd, Prestatyn - eye test

Posted: 2012-05-30 by    Stephen Delaney
Complaint Rating:  0 % with 0 votes
After two eye exam..inations i was prescribed the tottaly wrong prescription.
i have always used specsavers but never again.
the service was very amaturist and basically they could not be bothered.
Thank god i went to Boots where the service was excellent.
i have...

Specsavers - England, West Midlands - Customer Care (Or lack of)

Posted: 2012-05-20 by    sallsadip
Complaint Rating:  50 % with 2 votes
A copy of my complaint...If I can find someone to send it to!

I am writing with regards to my disappointment with the service, or rather lack of, of Wolverhampton Specsavers over the last 12 months. I have used Specsavers since a very, very young age and have had glasses from...

Specsavers - Optometrists

Posted: 2012-04-03 by    C_D
Complaint Rating:  100 % with 1 votes
I have visited two different branches in Surrey and recipient of patronising, arrogant optometrists. How can such professionals exist?...

Specsavers - England, Essex, Harlow - Verbal insult

Posted: 2012-03-27 by    Peter Brennan
Complaint Rating:  67 % with 3 votes
On the Saturday 24th March 2012 I was booked in for a 11.05am eye test appointment. After I completed my eye test the optician recommended I required reading glasses for close up work. A male Specsavers sales assistant came and collected me to choose some glasses, I said to the sales assistant...


Posted: 2011-07-20 by    Milesy
Complaint Rating:  100 % with 2 votes
I have over the past 20 years had lenses & frames from this Company No problem.However a couple of months back I went again to my local branch for a test & new frames.As I am a bi-focal wearer I advised the member of staff that I required lenses of a suitable size for satisfactory near & distance.

Specsavers - Aircraft Carrier TV Advert

Posted: 2011-07-02 by    TheAntman
Complaint Rating:  20 % with 5 votes
The latest Specsavers commercial shows a couple arriving to board a Ferry but ending up on an aircraft carrier. This commercial demonstrates irresponsibility as the main focus of the 'story' is that our hapless couple got on the wrong boat due to eyesight problems, whilst ignoring...

Specsavers - England, Lincolnshire - INCORRECT PRESCRIPTION

Posted: 2011-06-12 by    cowslip
Complaint Rating:  100 % with 4 votes
After having my eyes tested at SPECSAVERS I returned to the shop a few days later to collect & have them fitted.
As soon as I left the shop I realised that the new Bifocals were not as good as my old pair. I persevered for two days but returned to the shop & explained my problem. Of...

Specsavers - Misleading adverts and staff

Posted: 2011-06-10 by    iamstig
Complaint Rating:  100 % with 1 votes
I recently went to Specsavers for my glasses and contact lens test and was given false information on their lens mail scheme right from the beginning. I am a contact lens wearer for 14 years now and have purchased my lenses from abroad. What pulled me to Specsavers was the convenience of lens...

Specsavers - England, Greater London, Croydon - Scam

Posted: 2011-04-18 by    Mr Kruger
Complaint Rating:  67 % with 3 votes
After an eye test i was told i needed 2 prescriptions, one for reading and one for distance. Ended up spending a couple of hundred pounds. Was told categorically that the distance glasses would not work for reading. I found that the DO! I never needed the reading glasses at all. It was just...

Specsavers - Lied to in store

Posted: 2011-04-18 by    alanmm82
Complaint Rating:  100 % with 3 votes
Hi, I went into Specsavers in Ealing Broadway just over a week ago with a voucher for a free eye test and £49 pair of glasses if I needed them for VDU usage. If I wanted designer glasses I could have up to £45 off those (again if I needed them for display use).
I already had...

Share with Others

Contact Us


Close Up: Online Dating Scam
Close Up: Online Dating Scam
more videos More Videos
RSS Feed

Reply to