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Visionworks of America Customer Care Service

Visionworks of America, Inc.

175 E. Houston Street
San Antonio
Texas
United States - 78205

Customer Support Phone Numbers

Phone:
+1 (800) 669 1183 2 1
 

Visionworks of America Complaints & Reviews

Visionworks of America / Customer service

Pa
pammyjo on Nov 3, 2016
I was in the store in Springfield, MO on Oct 2, 2016. I was in the store for 20+min trying on frames while 2 girls stood behind the counter with no other person in the store. At no time did anyone ask if they could help me. When I sent am email to Customer Service, she told me a territory...

Visionworks of America / Glasses coupon

Mo
Mommadukes471 on Oct 6, 2016
I had my eyes examined on 9/2/16. I ordered glasses at that time and picked them up on 9/12/16. Prior to scheduling my exam, my daughter contacted several optometrists for me in order to find the best deals. I am a retired senior citizen on a fixed income. She was told by Visionworks that...

Visionworks of America / Poor in-store service experience

Br
Brie76 on Sep 26, 2016
I had a 12pm appt but had to wait 30min before I could be checked in-There was no seats available while waiting-The Opt Tech started the first part of the exam and did NOT sanitize the equipment-I was told I could look @ glasses while I wait-I ended up canceling after over 1 1/2 hrs and the only explanation given was "the doctor is new".

Visionworks of America / unethical behavior

Re
Reviewer72249 on Jan 26, 2016
Sales rep lied about my insurance benefits. After I got home and pulled out my vision benefits, I realized that I nearly avoided a 300$ bill for glasses that I had to settle for because the ones in stock which should have been free were even more. I went to another provider and all the...

Visionworks / Poor Customer Service

Re
Reviewer41692 on Dec 16, 2015
I entered the store and said hello to a person standing at the door. This person refused to speak or even acknowledge me or my son. We made direct eye contact. I assumed it was a rude customer and moved on. Within seconds the store manager approached me and asked what we needed and...

Visionworks / You name it

Re
reather not say on Sep 4, 2014
Since the new manager the store is very different and dirty. Manager (Jenenne) very rude and talking bad about a patient in front of other patients. Also telling a sales person to use a Ins. for a patient that didn't have any ins.; sales person told the manager I will not do it. About...

Visionworks / Ins.

Vi
Visionworks Nightmare on Jul 31, 2014
BEWARE!!! I recently had an Insurance Billing error for an eye exam at Visionworks at the 2156 E. Williamsfield Rd. San Tan Mall Gilbert Arizona and after contacting my Insurance company Avesis, they stated it was an easy mistake to fix and directed me how to simply resolve the issue...

Visionworks / prices

Li
Linda641 on Feb 27, 2014
My husband went in to get the buy one get one free deal. by the time he was done he ended up paying $814.00 for his glasses. the only extra he got on them was photogray and non scratch on his lenses. what a joke. they are money hungry company obviously. we will never shop there again...

Visionworks / Worst employee appearance

Ri
Right and wrong on Jan 8, 2014
I went in to price glasses and see if I can make an appointment to see the doctor. I wasn't able to see the doctor because she had already left for the day. However the person that was helping was a little to interested In my personal life. Some of the questions she asked wa...

Vision Works / Worst employees

M2
M26 on Jan 3, 2014
The worst employees at vision works in Kew gardens NY. I go in to get contact lense and the employees lost so pissed and don't want to give customer service for anything. I try to make an appointment for more contact lense and I don't have insurance which I will pay for contact...

Visionworks / Rude Customer Service

No
not that rude on Oct 6, 2012
SCAM Two for one deal is more than Lenses Crafters over 500.00 for two pair. Poor selection of frames. In spite of the poor Customer Service I still ordl.ered two pair. I hope that the lens are as good as they claim. I can be a very poor customer also. I'm tired of rude people. If I...

Visionworks #280 / charges, customer service

Gl
glgodfrey on Aug 25, 2012
I purchased glasses for my son, using the buy one complete pair of glasses get one free deal, any frames, any lenses, no exclusions..First after being in the store looking at frames after thirty minutes there was no acknowlegement that we were there and needed help.Once the frames wa...

Vision Works / Customer service

Sa
Sammy Paulson on Jul 25, 2012
I have been in Vision Works in Port Orange at different times. I have found the management and licensed (as they told me) were very rude and unprofessional. While I was being helped by a sales person with short salt and pepper hair, the other staff members were talking very nastily about...

Visionworks / SCAM

Ti
The store uses Bait & Switch techique to get you in for discounted pricing. After eye exam, make sure you tell them to do the eye exam for both contacts and glasses even though you just want the eyeglasses because they will make you come back for another eye exam if you want contact...

Visionworks / WORST MANAGER SEVICE EVER

De
Debby Nelson on Apr 29, 2012
I stopped in right after they closed thought they were open yet. The manager yelled from across the store what do I want? I just needed to refill my eyeglass cleaner I paid for refills for life.I did not expect to be let in, she could have said they were sorry but they just closed for the...

Visionworks / Can not deliver on standard promises

Ra
RarelyComplainsWhenUpset on Apr 23, 2012
Visionworks used to be a reasonable alternative to high priced glasses for those of us who are not fortunate enough to have employers that provide vision health care. However, the price at Visionworks has increased dramatically in the past few years, and their buy one, get one, offers are...

Visionworks / Bait & switch

Rg
RG I on Dec 22, 2011
On 12/18/11 visited store on Winchester Rd to select prescription sunglasses. Selected a Nike frame priced at $189.00. We were quoted another $189.00 for the polarized lenses which was accepted. When the prescription for the glasses was given to the sales clerk, she noticed the prescription...

Visionworks On Clay Blvd University Area / lenses not correct - rude employee

Em
EMF on Apr 10, 2011
Lenses not fitted correctly. In-experienced employee trying to convice me they were correct - even tho they were blurry. Finally returned the lenses and frames. May be a discount but $420 is not a discount in my opinion. employees need better cust serv training - as well as optical training. Wasted my time

Vision Works / Deceptive Advertising, Bait and Switch

El
elizadoo on Mar 9, 2011
March 7, 2011 I went to the VisionWorks store because I had seen an ad in the Sunday paper with a "buy any frame in the store for $59" notice. When I went to the store with my child I asked the price of the lenses, single vision. I was told that the lenses for a child 17 and under started...

Visionworks / No glasses

Ro
Rob33785 on Jan 20, 2011
We ordered a pair of glasses in November. We paid the full fee and were promised to the glasses in 10 days. Two months later the glasses have still not arrived and no date can be given. They just say they will arrive any day now, which is exactly what they told me at the end of November...

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