Visionworks of America reviews & complaints 139
Keywords
glasses customer service lenses store appointment insurance manager prescription system visionworks exam service eye exam location customer call refund staff lens contactNewest Visionworks of America reviews & complaints
Be on Time
What a joke? My husband took a day off of work to make an appointment for an eye exam and glasses. His appointment was 11:40 a.m. Unfortunately he was held up in traffic and didn’t get to his appointment until 11:50 a.m. Nothing you can do about traffic. They wouldn’t see him for his appointment because after 10 minutes they automatically cancel your appointment.There is no verbiage or signs saying that anywhere. You have got to be kidding me. Beware if your late.
Greed
I have been visiting this location for years. I take my entire family in for our annual eye exam and order our glasses online through another retailer. Vision works (along with so many others) are at least five times more expensive than online. I have been doing this for so long that I am aware that I need our pupillary distance. My daughter and I were seen three weeks ago and the Dr provided it. My son was seen over the weekend and now they are refusing to give me the distance. I cannot believe that Vision works would risk my twelve year old's eye health for profit! They are aware that we are buying glasses elsewhere and would rather lose customers instead of providing needed information. It is a shame but I am leaving this practice due their greed.
Visionworks of America - Horrible customer service
On Friday, Mar 17, 2023 my son and I had our last exam at the Visionworks in Seekonk, MA. At the end of that appointment I made appointments for the following year for Monday Mar 18, 2024; for which I received an immediate text confirmation. At the beginning of Mar, not remembering this appointment, I sent a calendar reminder for myself, for Sunday Mar 10...
Read full review of Visionworks of AmericaIs Visionworks of America legit?
Visionworks of America earns 94% level of Trustworthiness
Perfect Trust Endorsement: Visionworks of America achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Visionworks of America. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Visionworks of America's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Visionworks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Visionworks of America and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Visionworks of America's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 29% of 2 complaints were resolved.
- There was some difficulty in evaluating or examining the information or data present on the visionworks.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- We conducted a search on social media and found several negative reviews related to Visionworks of America. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Unprofessional work environment
I was browsing for glasses today, 2/1/24, in my local Visionworks when I was told that their optician Joelle was out on lunch so I would have to wait in order to be cashed out for any glasses. The woman who helped me was very friendly and the only one working up front and she told me that she’s not licensed but she did offer me assistance with browsing glasses. So in the mean time I waited about 10 mins or so when the optician came in and immediately walked in causing a scene and started yelling at the other girl who told me I could browse for glasses. I was taken back at the way the shorter woman, the optician, was talking and cursing out the girl in front of multiple customers. She said “this is [censored]ing [censored]” in front of us and other words and the other girl told her she would talk with her after and not in front of customers. I’m sorry but that’s very unprofessional and embarrassing for vision works since this isn’t the first time something like this has happened at this store with the same associate swearing and yelling at the other girl, who was very professional and composed herself very well. This has been an ongoing issue with this store it’s very poorly managed and if that’s how your workers are going to conduct themselves in the workplace something really needs to happen because it’s ridiculous. Personally this woman “Joele” needs to be fired. From now on after today I’m no longer doing business with Vision works I’m taking my business elsewhere.
Desired outcome: Joelle needs to be fired
This complaint has been resolved automatically due to user's inactivity.
Visionworks of America - Grandson glasses
I went to the store in Kernersville NC to have my grandson glasess fix. Well the man (his name is JEFF) was fluttering so much with the lady in front of me that It was crazy.. Well she had to go look at some frames and he look up and very hatefus ask can I help you well he claim that the glasses could not be fit but to get a new frame. Well he did have one...
Read full review of Visionworks of AmericaEyeglasses
I purchased 2 pair of eyeglasses, checked the online system 2 weeks and the glasses were not ready. Called the store and they neglected to update the system. Upon testing I took one pair and requested a refund on the 2nd pair as clearly there was a miscommunication on what I needed. I never took the glasses out of the store, I have not received a credit. My FSA informed me of several items that are not covered and I need to remit payment. Vision Works has not credited my account. I have spoken with 3 customer service reps who also tried calling the store and received no response. What is the issue? the window on my FSA is getting shorter and according to your policy it could take up to 31 business days to receive a refund and they have not even started the process. I am not understanding the issue here. The glasses I did keep are not comfortable. I am not ever going back into that store. The people are friendly however, not able to fit glasses correctly for me, nor process paperwork. How can I escalate this issue and get my full refund. I am ready to return these glasses as well and be done,
Claimed loss: $812
Desired outcome: refund as requested order #9339753
This complaint has been resolved automatically due to user's inactivity.
Service
I bought a pair of glasses from visionworks. When i got my glasses i could no read with them. I called the store the assoicate told me bring them in. When i got to the store. The assoicate told me that i was gay because i complainted about my glasses. Visionworks i very unprofessional company. The incident occurred on 11/6/2023. My name is wayne everson. The visionworks assoicate was a white italian woman.
Desired outcome: The company retrained and explained to her about customer service. She does not know how to treat customers that come to the store to buy merchandise.
This complaint has been resolved automatically due to user's inactivity.
Outcome of new glasses
Hi. My name is Carl Curcio. I recently purchased two pairs of glasses from you. They are both not right. I cannot resolve this issue by visiting my store at your Blue Diamond location in Vegas. I spent over 1000.00 on two pairs of glasses. Your employee insists that I don’t know what I am talking about. The sunglasses have smudges all over the lenses and she insists that is normal. The other pair make me dizzy and I can see better without them. She refuses to help me at all. I am extremely upset and disgusted with this matter. I had an eye exam with Dr Davis. I then gave my prescription to this woman and picked out two pairs of frames. I have been back to your store to no avail. They need to be replaced. I even bought a warranty. I cannot deal with this situation anymore. No help and no answers. She will not help me! You need to tell me who I can see about this issue without her being involved.
Desired outcome: New glasses that work
Glasses
Hello. I had an eye exam with Dr Davis at your Las Vegas location on Blue Diamond Rd. I love her, however she is not the problem. After having cataract surgery, I needed to get glasses. I picked out two frames, one for sunglasses and one for reading. Since I have picked them up I have had nothing but problems with both of them. The sunglasses have smudges all over the place and the other ones are worse when I wear them. I can see better with out them!
I have spent over a thousand dollars on these two pair of glasses. I am extremely disappointed and unhappy. The woman at your store insists that smudges are normal and that the other ones are Fine. They are not! I even bought a warranty, however, this woman will NOT help me. Please respond ASAP. I think I deserve some customer service from you regarding this situation. I want them remade and replaced with the proper glasses.
Desired outcome: New glasses that are correct or refund my money and I will go somewhere else
This complaint has been resolved automatically due to user's inactivity.
Vision works in King of prussia mall in PA
My son and I are waiting for glasses for a month, I called the visionworks in king of prussia mall today, they said mine got into store on 23th Sep, but nobody send me message and call me. They can not find my son's and they said they will reorder. It is extremly ridiculous. My glasses they gave me wrong glasses with wrong number and they remake it. waste me for almost two months. I really can not tolerate this anymore. Please tell me what happen in visionworks.
Terrible terrible service! never do it in visionworks!
This complaint has been resolved automatically due to user's inactivity.
Glasses rx
I was supposed to receive my prescribed glasses on promise date on 08/12/2023. But when I get to my glasses they said they didn't received my glasses from the lab. And they are saying maybe I'll get it by 08/25/2023. After paying so much money that's what I get. This is crap. When I ask why. they said wait till that date or get a refund. Thats how you treat your customers
This complaint has been resolved automatically due to user's inactivity.
eye exam
I had scheduled 2 eye exam appointments online for Saturday 8-26 @ 440 and 500.
We arrived early to look at frames.
We were told by the staff, short, chunky, dark haired female
(she did not tell us her name), that our visit for our eye exams were gonna be done by a Tele visit Dr.
We was never informed about this prior to our appointment. We drove 35 minutes for this appointment. I want a dr present to do my exam and actually look into my eyes. We feel that this was very unprofessional by the part of visonworks. No discount was offered for our inconvenience. Only asked to reschedule our appointments. Which we said no. If this is the kind of business that visonworks is going to be doing.
Desired outcome: We would possibly reschedule with a Dr in person. Along with a discount for our inconvenience and given the sale prices we would of been getting and now will be missing after August 31. The only day we are able to come is a Saturday.
This complaint has been resolved automatically due to user's inactivity.
Visionworks of America - Overall experience
What has happened to this provider. Use to be you felt being taken care of while picking glasses and being fitted. The pre-eye exam felt as if I was being herded like cattle. Clerks were complaining about what they had to do. No personality or experience seemed to be with clerk. Hit my nose with machine when switching eyes. Clerk did not even seem to care...
Read full review of Visionworks of AmericaEmployee conduct/order status
I paid out of pocket for my glasses because it was less than a year I had gone to get new glasses. After two weeks, my glasses still weren’t ready and after that the order status said delayed for a week. I was finally able to get in contact with someone from the store and they said my glasses had been ready for a week. I never received an email, call, or text that said my glasses were ready and the employee I spoke with on the phone only replied with “okay…” and proceeded to speak to me in a rude tone. My experience with Visionworks has been upsetting everytime I go to a location.
Desired outcome: I would like compensation/response.
This complaint has been resolved automatically due to user's inactivity.
My prescription eyeglasses
In June I purchased pair of prescription glasses with my insurance and I paid for a second pair that I brought in. Well my glasses was supposed to ready June 19th , long story short I had to bring them back two or three times before they told they had to outsource them. I recently asked for a refund in which wasn’t processed. Now being told come in on the 29th really?
Desired outcome: My refund on both glasses and my glasses back that I brought in
Service
Date of service: 6/16/23
Time: 11:00 am
I decided to try the new Visionworks, closer to me. I wish I had gone to my original Visionworks. My vision remained the same, so I ordered contacts. I also asked for a prescription for Restasis. I've been taking this for 10 years since I have a chronic dry eye issue due to a side effect from taking thyroid medication. Not only was I not given a prescription, but I was also told to buy certain products to treat dry eye and a referral was sent to a dry eye place.
I did not ask for a referral, nor did I ask for over the counter meds. He claimed it would save me money. He said if I wanted Restasis, the dry eye place would prescribe it. Again, I did not ask for any of this. So, I spent $60 on the OTC stuff. I thought the doctor gave me a prescription, so I went to a local pharmacy and noticed that I did not have the prescription. I went back to Visionworks and talked to a person working there about my prescription; she thought I was referring to my contacts. You work at an optical place and don't know what Restasis is? Why is it so difficult to get Restasis? It's not a controlled substance. The other doctor (no longer there) at the other Visionworks had no issues prescribing me this as there is no side effects.
Needless to say, this dry eye place kept calling me and leaving messages to make an appointment 30 miles away from where I live. I canceled notifications.
One last important item: I was charged $42 for a contact fitting which is fine. However, the doctor never asked me to place my contacts in my eyes or look at my glasses. I said this twice to the front desk and they told me that since I'm ordering contacts (the same brand for many years), I had to pay for the fitting fee. What?
I will no longer visit any Visionworks, ever.
Desired outcome: Refund me the $42 for a contact fitting fee. I would ask for Restasis but I'm so disappointed and furious that I just won't set foot in Visionworks again.
This complaint has been resolved automatically due to user's inactivity.
Visionwork customer service.in Lanham And not calling when they say they are efficient works.
Customer Service poor not tentative to the customer. Don’t keep the promise when they say they’re gonna call when the glasses come in and my glasses came in I’ve been sitting there for two days and I never received a call or an email or text and this is where vision works and I work Hard for my money and the glasses cost me over $200 and for me to get $200 over $200 to pay for the glasses. I have to at least work two days to get that amount of money and I deserve better treatment for someone that works hard for the money especially I get better treatment in Virginia and they’re not vision work .
Desired outcome: A discount on my glasses for being treated badly call poorly I’m not getting a call and being that I’m a senior citizen I should at least get some kind of discount and I didn’t the glasses should at least be $169 not know 250 bucks
This complaint has been resolved automatically due to user's inactivity.
Eye appointment
Scheduled an appointment for 6/17/23 only to find out their system was down upon my arrival and they indicated they tried calling me to reschedule. I rescheduled for 6/24/23 @ 5:20pm. I arrived at 5:25 they told me it was a 5 minute grace period and they couldn't see me and I would need to reschedule. The manager was very rude when I told her how is there a 5 minute grace period and it's not honored. I felt she did not want to service me and I told her what she was doing was not right. I was never sent any correspondence indicating a 5 minute grace period in the first place. I just felt as a manager she didn't try her best to help me. I've been a customer for over 5 years when they took over stein optical. Professionally they do not put customers first.
Desired outcome: To at least honor their 5 minute grace period and handle all customers in a professional and caring manner.
This complaint has been resolved automatically due to user's inactivity.
Bad eye glass prescription!
I have had a nightmare experience at Visionworks starting in August 2022 until May 2023. I first had an exam for new prescription glasses by Minh-Tam Nguyen, an optician in a N. Virginia store and had progressive lenses fitted in a new frame. The glasses had never felt right and in November 2022, I went back to the store and they determined the measurement of the progressive transition was incorrect and they also recommend I change the frame to one with nose tips. This did not seem to make much difference as I was still struggling to see at a distance clearly. I had a detailed eye exam by an ophthalmologist in April 2023 who revealed that the eye glass prescription was a poor fit, especially my left eye but my eye condition had not worsened significantly since my last in July 2022. I then returned to Visionworks to request a redo of the prescription and to get new lenses. I was told I had to see the same optician Minh-Tam Nguyen who did the original exam for a re-check but she was now at a different location. I went to the new location to see her but she flatly refused to see me for a re-check. Angry and frustrated after I was told by the front desk person that they could not give me a free re-check because it was past 3 months, I would now have to pay for a new exam even though I had purchased the insurance coverage they offered for defects and breakage. At this point, an assistant named Venessa stepped in and offered an evaluation of the eye glass lenses again and determined one needed some different “rotation” and ordered new lenses. Needless to say, this did not solve the problem. I then went to another eye doctor for an independent exam and new glasses which totally solved the problem. His remarks were that the Visionworks prescription was far off from what it should have been. I have concluded that Visionworks is a company with horrible customer service and Minh-Tam Nguyen is the most incompetent optician I have ever encountered.
Desired outcome: A refund for the cost of a bad eye exam and reduced cost of eyeglasses.
This complaint has been resolved automatically due to user's inactivity.
Scratch on my glasses
I purchased 3 pairs of glasses in October 2022. With the BOGO for the 2 pairs and a coupon for the 3rd pair my order was well over $1000. I made sure to get the highest quality lenses as they showed to be 2 times more scratch resistant. I noticed a scratch on one of my lenses yesterday and stopped in to the same store I purchased my glasses. While I was waiting the gentleman asked me if I had insurance on the glasses and I said I did not know there was insurance. He said they offer it and it covers these things, I told him he never mentioned the insurance to me when I bought my glasses as he was my salesman. For over $1000 and I would of purchased it. Instead after an extended wait I find out that my glasses are not covered and were only covered for 60 or 100 days he was not sure. I was shocked and could not believe I paid for these expensive lenses to not have some sort of protection. The last place I got glasses covered them for 2 years and those were less. Even America's Best covers glasses for 6 months!. Walmart gives you 1 free replacement and Vision works does nothing? I was offered replacement lenses at a discounted price of $435! I do hope someone will look into this and consider some sort of way to help resolve this as I am so very upset over this.
Desired outcome: To have my lens replaced at no cost. (one lens)
This complaint has been resolved automatically due to user's inactivity.
Most discussed Visionworks of America complaints
Unprofessional work environmentRecent comments about Visionworks of America company
Online admission forms done but in store they want manual paper submissionYour Voice Matters: Our Commitment to Genuine Reviews
At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.
ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.
ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.
We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.
ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.
Is ComplaintsBoard.com associated with Visionworks of America?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Visionworks of America Customer Service. Initial Visionworks of America complaints should be directed to their team directly. You can find contact details for Visionworks of America above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about Visionworks of America. Discuss the issues you have had with Visionworks of America and work with their customer service team to find a resolution.
We have received your comment. Thank you!