Maui Jim
Reviews and Complaints

I purchased these after Oakley sold out, these were recommended by clerk at Sunglass Hut. I paid $220 for them. I was traveling a lot back then. My very first day of use at the beach in Ecuador the lenses smeared. I tried properly cleaning them to no avail, they are unusable. Upon returning briefly to the States I went to the place of purchase with receipt. They said I must mail them to MJ and wait. I had a return flight in 2 weeks back to Ecuador (there is no post in Ecuador). So I purchased another brand for 1/4 the cost that work just fine at the beach. The MJ's have been in a drawer ever since. I finally decided to email MJ to see what they could do. Haven't heard a peep back.

AVOID THIS BRAND OF SUNGLASSES and save your money. Poor customer service.

Repair Notes: Please evaluate lenses and call customer. He can't keep these clean. W000743525

I bought these glasses in Sep. of 2020. I could never get them cleaned. they seem to have a a film on them all of the time. I called and they said to send them back. MJ sent me a lable for FedEX and I put the glasses in the case that they came in and the cardboard they were shipped in and send them via FedEx. FedEx says that the glasses were damaged and that there was no content in the box. so now i am just out of a pair of glasses. MJ says they did not receive them so nothing they can do for me SOL. If it were me, I would just send the customer another pair of glasses and have a customer for life, instead, they turned there cheek and would rather I write this crappy reveiw.

I haven’t been purchasing glasses from Maui Jim for about 25 years. I’ve had multiple glasses that have had manufactures defect that Maui Jim has taken care of. I have a pair that I had purchased years ago they have fixed them before and sent me a new pair. The same thing happened to the new pair and now they are saying they will not repair them unless I pay for it. It is plainly a manufactures defect. If this is the way Maui Jim is going to put a product out and expect the consumer to pay for their poor product I will not buy a product from them again.

My lenses have Fractures around the screws. When I contacted maui jim they made mendacious coments about their responsibility. Customer service is poor and quality control of production is POOR. DO NOT DO BUSINESS WITH MAUI JIM!

I dropped my Maui Jim sunglasses bought at Macy’s Florida and sent them to Maui Jim for a repair. I dropped them and had something wrong with one of the lens’s. That was my fault. Now both lenses are cracked on both sides, the nose bridge and the ears. That is 4 cracks. I can not believe that this is my fault. Please replace my favorite sunglasses. Lighthouse PC-BG US Pat 7717557 CE

Maui Mj [protected].

I had purchased new prescription frames from my local optician in December 2020. I've since sent them back twice as the hinge came apart (once each on both sides). They just broke again this morning (same flaw). I splurged on these frames and while I'll probably try to get them fixed (again), I can't really trust going anywhere if they are just going to fall apart again. I've worn glasses for over 40 years and have never run into a problem as bad as this

the lens coating on my MJ sunglasses is sub-standard. does not hold up. it is streaky and will not clear up. almost like it is gone?
going back to serengetii or zeiss but keeping the MJ's around to demonstrate to others how poor they are.

Hi I spoke to Jessica she was really helpful ... in repairs I not happy with my sunglasses as they are so tight on my nose & head Leave a red mark.
I have returned them to sunglasses hut several times in which they stretch & pulled them there is no difference They Said to contact Maui Jim
My contact number is [protected]
Myself & my husband have always purchased these suns glasses so would be happy if we are looked after
Thankyou kindly

The screw that connects the lens and the nose bridge is very weak. It failed twice on two pairs of Maui Jim sunglasses that I have owned. This is a pour and weak design

Two pair and both broke at same place. The screw that holds the nose bridge in place gets loose. Tightening it doesn't work! The screw strips and then they are unusable

Bought the maui jim makawao and have loved them excerpt went swimming in a pool in hawaii and my lens corroded! Was a saltwater pool, just like I was swimming in the ocean. Mj has not been cooperative to replace or willing to look at. I even went to a professional at sunglasses hut and they said this is unusual and mj should replace these.

They should replace these if they want a lifelong customer especially for the price they charge.

I was told "buy maui jims, you will love them" they are great with lenses but no quality on the frames. Mine have gone back twice and when I pointed out this was unacceptable they told me to send them $15 and my glasses so they can evaluate (not fix) so there goes the good service myth. Another company living off it's past good name. Do not buy these would be my advice.

They are expensive and WILL break.
I suffered a corneal abrasion after the temple snapped and the jagged plastic piece sprung forcefully into my eye.
THE MOST painful experience ever.
I now have an emergency room bill and

a broken pair of CRAP $300 sunglasses.
I filed a complaint with CPSC & their investigator told me that prescription glasses were not covered by the CPSC, but the FDA. Maui Jim's product is an expensive & DANGEROUS P.O.S!

Sent my Maui Jim sunglasses in for repair, after telling the cust.service lady that the glasses had percription lenses.2 weeks and 13 bucks for shipping and the glasses show up, just as i had sent them (but covered with handprints)and nothing had been done.The enclosed not states that they will not work on the glasses theymake if the factory lenses are not installed.Thanks for wasting my money and my time..Looks like Ray-Ban will get all my future business.

"Best customer service"...BS
Bought a pair of Mauna Loa's less than a year ago (over $300) and the
bridge broke. They and the dealer I purchased them from told me that
that model was discontinued. The stress cracks in the glasses and the
broken bridge were not covered by the warranty...are you kidding me!
What is the sense of having a warranty to begin with if they can't
hold up to simple wear and tear? They offered to give me 50% off the
price of a new pair from their website (in other words 50% of of full
tilt retail). What a cray outfit with equally crappy customer
service. You would think that a high end company would stand behind
their product, guess again. Companies like L.L. Bean, Filson, Cannon,
Ray Ban, Helly Hansen come to mind as reliable companies I've had
outstanding customer service from and have gone the extra mile to keep
a customer happy and will get my complete loyalty. Had a 25 year old
pair of Ray Ban's that were fixed at no charge. Maui Jim...CRAP!

Do yourself a favor and stay away from these glasses. The coating they put on the lens is not as good as other sunglasses. Their CS says you need to clean with soapy water and who always has that with them. What a joke! I have owned other glasses for long periods of time without any problem. The frame broke right away on these and I knew they were crap but CS replaced the frame after I raised sand. The lens issue is do to poor quality on their part. They went down to $40 to replace the defective lens and I have bought my last pair of MJ's. I hope it was worth it! Stay away and buy another product.

I purchased very expensive sun glasses ... and they broke. I treated them well. They were much more fragile than I was lead to believe.

Nordstrom, Lands End, The North Face and many more stores will repair/replace a defective item. Maui Jim would not.

After a series of phone calls they fixed the sun glasses. Cost $70.00

I feel like I over paid for the sun glasses ... then over paid for repair. The sun glasses were marketed as 'sport glasses', yet, in my opinion they were a fragile product with fundamental design flaws.

Maui Jim fixed/replaced my first pair of sunglasses..No questions...but NOW all I get from my other pair of expensive sunglasses is a $75.00 credit towards a new pair since they discontinued manuf. the one I sent in to be fixed. WOW...I used to tell everyone about the great service I got from Maui Jim...not anymore..They will hear about this new deal I was given. Very Disappointed!

The Maui Jim sunglasses model that I purchased had a manufacturing defect where the screw cracked the lenses. Maui Jim replaced the sunglasses (I paid shipping costs). After a year, the same thing happened again. More shipping costs and another pair was returned to me. Problem: the lenses on the sunglasses returned to me are rose-colored, not the gray ones I sent in to be replaced. Because their computer system insists that I am wrong, Maui Jim will do nothing but agree to change out the lenses for $60. I told the repair technician that they could check the lenses from the glasses I sent to be repaired against the ones they sent me and was told they have no way to track what I sent them. After going through three employees/managers/supervisors (who collectively spent nearly an hour telling me that I was wrong about the color of the lenses of the sunglasses I sent to them - sunglasses that I had worn for a year, no less) I am awaiting a telephone call from a Maui Jim Vice President. I fully expect to travel to Peoria (where they are located) to sue them in small claims court. Even if I lose, it will cost them more to defend my suit than it would have to correctly replace the glasses with the correct lenses. Their website says: "At Maui Jim, your complete satisfaction is our number one priority." This is obviously a big lie given the hassle the company has given me.

Maui Jim fixed/replaced my first pair of sunglasses..No questions...but NOW all I get from my other pair of expensive sunglasses is a $75.00 credit towards a new pair since they discontinued manuf. the one I sent in to be fixed. WOW...I used to tell everyone about the great service I got from Maui Jim...not anymore..They will hear about this new deal I was given.
Very Disappointed!