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Shoprite Customer Care Service

CNR William Dabs and Old Paarl Roads (off the R300), Brackenfell
Western Cape
South Africa - 7561

Customer Support Phone Numbers

+27 800 010 709 20 10
+27 219 804 000 10 3
+27 219 804 050 4 0
Work days:
Mon8 AM - 5 PM
Tue8 AM - 5 PM
Wed8 AM - 5 PM
Thu8 AM - 5 PM
Fri8 AM - 5 PM
Sat8 AM - 5 PM
Sun9 AM - 2 PM
Feedback Form

Postal Address
PO Box 215, Brackenfell 7561, Western Cape, South Africa

Investor Relations Contacts
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Shoprite Complaints & Reviews

Shoprite / Cheated by a cashier

Luvo Ntsangani on Sep 26, 2016
Hello There, I went to Shoprite Newtown Junction mall yesterday to go and buy Chicken braai pack carrying R100. I took: 2kg IQF braai cuts R46.99 175g Sunlight soap R9.49 RB P/Boiled rice R20.99 Rb Soup PKT R2.99 Bar one nuts R8.49 These totalling to R88.95 When I realised that the RB...

Shoprite / Bad service

Johnny.Williams on Sep 24, 2016
I do my shopping Monthly at Shoprite, because of your low prices and quality products. I listened to James Basson on 702 and was impressed on how the business is growing in Africa. I went yesterday to the Shoprite in Mayfield on the East rand . Last month I bought English Blazer [Body...

Shoprite - New Jersey, West Milford / Chicken rotisserie

benvb1990 on Sep 16, 2016
I bought a 8piece thigh and leg rotisserie at shop right at approx 7:00 pm and I brought it home and took a bite of it and realized it was raw I called shop right up and asked for a superviser and the lady said if i wanted a store manager a ndbi said ill talk to who ever and the lady said...

Shoprite U Save / Poor service and incompetent staff

Busim on Sep 16, 2016
Today 16/09/2016 at 17h05 I went to Shoprite Usave at FAlala Shopping Centre to purchase airshow tickets at their money market. The cashier told me I must come the following day for the tickets. then she called the manager named Nunu Nyakale or Ngakale to collect the tickets from their...

Shoprite / Vrot hoender & onopgeleide kassiere

SJ* on Jul 20, 2016
Ek het gister 19 Julie 2016 vleis gekoop by Shoprite in Aliwal Noord. Die hoender wat ek gekoop het se verval datum was nog reg, so ek het gedink ek verbeel myself oor die onaangename reuk wat uit hul vrieskaste uit kom. By die huis gekom het ek die hoender oopgemaak. Die hoender so bokant...

Shoprite / I am very disappointed

Tandokazi on Jun 3, 2016
I bought a kettle in November last year at Shoprite in Bellville Voortrekker Road. Last week I noticed that the kettle boils water but doesn't switch itself off, I have to switch the main plug on the wall for it to stop boiling. I took the kettle back to the store & was told that its my...

Shoprite / Money Transfer payment not received

Faghma on May 17, 2016
On Sat, 30 April 2016 my helper sent money to her children using the Money transfer at Shoprite Eldorado Park. When they went to withdraw the money later the same day, the money had been withdrawn already. Helper went to Shoprite to check what had happened and was told to come back the...

Shoprite - New York, West Nyack / Regarding rude and very bad customer service

Dhwani kumar on Mar 25, 2016
Hi shortie at west nyack ny This is really serving a very bad customer service to the value able customer they don't know even how to talk to customer and they r not ready to help even. Yesterday I went there in the evening and I was at cash counter 2 employee was talking then I ask help...

Shoprite / Mr John Groblar employee head salesman

Taugeedha Minnaar on Mar 5, 2016
My son applied for a job at shoprite in 2015 his still attending school he was 16, since then mrs Busby has left as manager of store.This Mr Groblar constantly thretens and go's on with my son oh his lazy he'll give my son's sap number to someone who can work in the week.My...

Shoprite / Customer service

Christopher Kock on Mar 1, 2016
First time visit and experience at Shoprite Zeerust was on the 27th february 2016, the visit thing it was a busy weekend for the store operated with 6 tills while the queues where crazy. i stood on the queue for over 45min and got pressed, went to the branch manager (Lucas) and asked if i...

Shoprite / I am complaining about the manager

kuhle on Jan 21, 2016
I went to shoprite to purchase some things and the plastic of corn flakes was open & I noticed that after paying. When I showed the manager she said that its not her fault & I must do what I want to do because she doesn't do corn flakes. She was so mean to me and we were all surprised ...

Shoprite / Security at Protea Glen Mall

Reviewer35384 on Jan 11, 2016
While exiting the Shoprite store at Protea Glen Mall on Friday 08/01/2016. The security lady called me to search my handbag and I went to her. She forcefully dug deep in, me trying to keep the peace, I let her and she took out my R1500 Perfume and my hand lotion - both these item are not...

Shoprite / Championship boerewors 2013

Mickey van Tonder on Nov 7, 2015
Good day I am utterly disgusted with the 2013 championship boerewors bought at Bougainville centre Hercules Pretoria how many bones can a piece of boerewors contain? I am sure the person who won that particular year did not put bones in the recipe. Over the years I have always bought...

Shoprite / Mushroom and the manager & branch manager.

chrysty on Oct 21, 2015
We are Romans Pizza - Lesotho running here at Maseru Mall, for almost 3 years, when Shoprite here in Maseru Mall was open we are the first customer always buying mushroom, after 2 1/2 years, your staff and vegetables controller and Manager name he called Pitso, Did not attend to my...

Shoprite / Admin Manager & Money Market Teller

Yash Garrod on Sep 24, 2015
I recently for the first time in my life went to Shoprite in Fish Hoek because someone transferred money to me using the money market and it is certainly the last. I was waiting 10 minutes in the queue behind an individual who was on the phone for 10 minutes whilst the teller enjoys her...

Shoprite / Complaint against Admin Manager

roxannelazay on Sep 11, 2015
Good day I deeply disappointed in a complaint ii laid against Shoprite Vryburg Admin Manager I Lockey in wich manner she speak to the customers and swearng, also what i expierience how she swear at even the staff members(cashiers) its shows me that she got a leck of proffesionalism. Also it came...

Shoprite Valhalla / Bad Attitude

Drina du plessis on Apr 27, 2015
Ek wou betaal maar die kasier was baie ongeskik. Linda Maluleka het nie eers moeite gedoen om my te groet nie net met die vinger gewys op 'n stukkie papier wat langs die till vas geplak is. "Cash Only" Linda het nie eers moeite gedoen om my behoorlik in kennis te stel dat sy net...

Shoprite At Ndofaya Mall, Soweto / Long queues and bad service

Zile on Feb 1, 2015
It's month end and the ques where long, no express tills to cater for people with 3-4 items, a few tills where opened. The staff at the tills were slow and not friendly. They refused to check prices or exchange goods at the tills . The elderly also que and are not assisted to pack their groceries. The store is hot and stuffy

Shoprite / expiration dates

james mccollum on Dec 31, 2014
I went to shop for groceries an other foods at shoprite and when i realized that all the food experation dates were 1 to 2 days from experation when i got home i never seen that in my life i trusted there facility like i do at other shopping centers an the normal date to expire is 1 to 2...

Shoprite / shoprite cashier

shkombi on Dec 23, 2014
I went to visit Shoprite at Hillbrow Johannesburg with my girlfriend to do our shopping for the festive season, we arrived at around 8:30pm, we quickly grabbed a troly, then as we were ready to psy we proceeded to the tills, and all the girls on the tills stsrted to complain when they saw...

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