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2.8 122 Complaints
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British Petroleum Complaints 122

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2:10 pm EDT
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September 24, 2023 at 9:02pm. My $20 bill jammed the lottery machine, the security guard witnesses the incident and tried to get the jammed $20 it was unsuccessful. I was told by the workers to come back in the morning because the general manager is the only one with the lottery machine key. So on Monday, September 25, 2023 I arrived at BP at for the...

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7:24 pm EDT
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September 18, 2023 BP petrol REF: service complaint for gas station located in Minnesota. 9500 Noble parkway Brooklyn Park, MN 55443 Sir, I recently employed your gas station in early September to break down my car tires to re-balance and re-installed on my 2004 Jeep Grand Laredo. Upon completion I was given back my Jeep and I started to drive away...

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On 8/28/23, I attempted to purchase gas at BP#8336745BOULEVARD AM. The location is 400 Martin Luther King Blvd Wilmington, Delaware. After waiting at the pump for several minutes, I realized the gas wasn’t pumping. I went back into the store to the cashier, she said swipe your card again, it did not go through.” I told her I don’t want to be double charged...

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Is British Petroleum Legit?

British Petroleum earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: British Petroleum stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights British Petroleum's reputation as a trustworthy leader in their field. Customers can rely on British Petroleum's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for British Petroleum. The company provides a physical address, 27 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bp.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up British Petroleum and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Bp.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from British Petroleum.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to British Petroleum. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:36 pm EDT
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British Petroleum Service for lottery ticket

July 10th at the bp located 1000 block 10th and wanamaker between the hours 5:30 pm and 630 pm I turn in 2 lottery tickets 1 free 2 dollar ticket & 1 winning 5 dollar ticket' the attendant said one ticket was not a wiiner and paid out one free 2 dollar "I ask for my none winning ticket back and he gave me my 5 dollar ticket back that was paid out. He kept my 5 dollors I went back to try too explain that he kept my 5 dollars, he told me to go some where else. Why should I buy lottery tickets when the attendants not paying all of my money' I went station my local police they told me to contact you first about my complaint' my location is topeka kansas whats next. [protected] ask for dave;

Desired outcome: PLEASE REFUND AND A APOLOGY AND HIRE A DIFFERNT ATTENDANT AT THAT LOCATION PLEASE PLEASE CALL FOR ANY MORE INFORMATION;

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1:01 pm EST

British Petroleum Attendant's behavior

Tuesday night Dec. 6th 2022 around 9:30pm. Black man was on phone wouldn't get off phone to answer question about payment charge for purchase under $10.00 ($.50) asked about it rudely snapped you read it just do it (pay). I just filled up car with gas. Guess what you lost a sale and a customer at that store if that black man is working maybe lose my business all together! 83 and 71 Burbank Ohio.

Desired outcome: Should fire him would have more people coming back again with better service!!!!!!!

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1:01 pm EDT
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British Petroleum BP Trio at the Glen Ellyn, IL station

I have been a customer for several years and have signed up for the Trio car wash monthly pass. During my initial request to become a monthly member, I had to visit the store 4 times, as the manager was never there and there was nobody (out of 4 people) there that could help me, as all I wanted was to initiate the monthly car wash service! I was directed to go on-line to sign up, but never received any direction on how to do so. I finally got there on my 4th try and the manager was there to complete the process.

Recently I had a credit card issue with the card on file. I have been to the store twice so far and have asked when the manager would be there so I can provide a new card number to be charged monthly again. I came within the times 6am-2pm given to me and found that the manager was not there again! No one else seems to be able help me, only the manager! Who is in charge when the manager is not there? One of the employees behind the register finally went into the back room while the others were either standing around or going about stocking stuff. He came out with a cell phone and gave it to me to speak to the manager. I could not understand her and was very concerned about that phone having Covid germs on it! She was taking a test I believe today (9/27) and could not make it to work with schedule conflicts pushing this card transfer to Friday! Why is it that I must visit this store multiple times to resolve such simple issues? Besides that, I find the car wash out of service many times when I come to use it! No sign or alert, so I must carefully back out of the curved lane leading to the wash. This has happened many times! I refuse to go into the store and talk to anyone there who can't speak good English and can't do anything anyway, it is just a waste of time!

Desired outcome: BP to provide Assistant Managers who can exercise authority in absence of the Manager. Credit issued for the 6+ times over the past year that I have filled my tank finding the wash out of service after I pull up to the kiosk.

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1:50 pm EDT
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British Petroleum Bad service by cash register checker

Hello I am complaining about a man called PEDRO at one of your BP gas stations at 5330 south La Gange Road, La Grange IL 60525. HE is the cash register checker. The man would NOT let me use the toilet for some odd reason he said really annoyed for what? I said to take a piss, FOR WHAT? then he said the key is lost obviously a lie and this man has been rude to certain customers for over a year now I don't even go in there any more because of HIm. SO some other people use to sit out there and drink Beer in his parking lot but I never did? I sort of know the people he is talking aboutbut I do not hang with them. Anyhow this man needs a talking to by your owner of that BP. ALSO he pays a man to fill the cooler every night like $20.00 bucks cause he is too lazy to do it himself, and you have a non employee working in this COOLER with NO workmans COMP so your Company could be sued alot if this person gets hurt on the job. Anyhow I will not go in there again and some one needs to give a talking to this young man and to chill out a little?

Desired outcome: The non employee be gone and the Checker at the register called PEEDRO to trEeat the customers a little better but you lost my business there are 100's of gas stations all over where you get treated like a HUMAN BEING

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3:31 am EDT
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British Petroleum Service station tshepisong

On Saturday the 28 may 2022 I went to BP garage tshepisong to pour diesel on my BMW 320d, I requested diesel of R200 tapped my card and I didn’t request for the slip and drove off.

About 7km after I left the service station my car started smoking and loosing power, when I stopped at the robot it switched off, I drove with it till I get where I was going because it was not far.

When I get there the car started to smoke even further and couldn’t not start any more, I called a mechanic and he confirmed that the car was poured petrol instead of diesel, I went back to the garage and requested the slip to confirm what was poured in my car and they gave me a slip with a different card number from the card I used to purchase with, I requested to see the footage and they said I can only view the footage with polices presence.

I went to the nearest police station and come back with the cops where they showed us the footage which they said the black nosel that I seen on the camera confirmed that they poured diesel in my car, I requested for the slip with my card number and I couldn’t be provided.

Monday the 30/05/22 I got the Machanic to relook at the car where we even drain the fuel in the tank and confirm that it 95 petrol that was poured in my car, I went back to the garage with the proof of what just came out of my car and all the photos and videos taken while we were doing the procedure they refused to even look at the evidence saying they are enough with what they saw on the footage and they can’t help me.

My car is now stuck from whatever it put inside it and no one is willing to help, I called the BP head office lay the complaint, they said someone will get back to me which no one did, when I call back to follow up they always say they will get back to me.

Desired outcome: I want the service station to fix my car,pay me for all the coast I have already suffered,get me alternative transport at the moment since I use my car for business purposes.

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5:56 pm EDT
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British Petroleum Overcharge on credit card for fuel

I purchased $48.24 of fuel at Airport BP, 299, 2526 7th St. W, St. Paul, Mn, 55116 on 05/27/2022 at 02:35:38pm.

I used a Canadian TD Visa Card, and the charge that has been applied is $131.73 Canadian. Depending on conversion rate, and credit card charges, it should have been approximately $62.77.

It would seem that I have been double charged!

Credit card last 4 digits 9196

Prepay receipt for $100.00, invoice 39268

Desired outcome: Please refund amount overcharged to my credit card, or mail amount to:J L Robin7400 Bell Mckinnon RoadDuncan, British Columbia, V9L 6A9

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10:48 am EDT
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British Petroleum Unauthorized debit card charge in Mexico near Cancun airport

On 5/4/22 a gas station attendant at Estacion de servicio Gulf (carretera Federal chetumal Pto. Juarez Km 328, 77580 Puerto Morelos, Q.R., Mexico) went to fill my gas tank and said my debit card was declined. I then paid him $45 in cash and went on my way to the airport.

Today, 5/5/22 a charge for $394 went through on my card and I tried calling the gas station number (+[protected]), but an automated message says its changed.

Look at the reviews for this place--it happens all the time.

Please refund me, this is an absolution violation and ongoing problem that clearly hasn't been addressed by your company.

Desired outcome: I need a refund and a response.

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11:12 am EST

British Petroleum The prices are to high

THE PRICES ARE 3X THE AMOUNT THE SHOULD BE., I have been employed with arco over 20yrs. I am getting earrings and harrassment and targeting. No one works for me as a personal. All my ID is stolen. If you drop the prices you could do alot, prices are to high it is suffering.email is broken.

Desired outcome: secure my life

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6:36 pm EST
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British Petroleum Lack of Managerial Oversight of Employees

I used to stop at this location all the time after work, until they brought in a radio. They play rap music with all of the offensive words so loudly you have to talk over the noise. I complained to the manager twice, nothing changed, so I quit going for several months. Stopped back in tonight to see if anything changed, and got an earful of the eff word and a 'g*d d*mn bit**es before I was able to walk back out.
Money spends easily anywhere. If BP supports the type of management that allows employees to create such a disrespectful, unprofessional environment, then I will not only avoid this location, I will avoid BP as a whole... And I'm not the only customer that you've lost business from over this, I'm just the only customer who has brought it to your attention. This is a nice neighborhood where many customers would find this offensive.

Desired outcome: Prohibit Employee Use of Personal Radios on Company Time

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4:56 pm EST
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British Petroleum unauthorized credit card charges

On 12/09/2021 @ 14:36 hrs I told the cashier (who refused his name) $15 on pump 6 I swiped my card got the receipt started pumping gas I began to clear my rear window wiper from leaf debris when I noticed the pump exceeded the $15 so I stopped the pump went inside told the cashier what happened. The cashier instructed me to turn the pump off (which I had already done) and gave me a receipt for $22 stating it would reflect later it is now 12/11/2021 and my money has not been returned to my account. They refuse to answer the phone number given. On 12/10/2021 I called again left my number no response. Can you resolve this simple issue of $27.95? BP site UD says 9743386 address is 17460 S. Kedzie Av. Hazelcrest, Ill 60429 invoice#162602

Desired outcome: Refund of my money & discipline of agent who caused this issue and their attitudes

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Update by Dorne Shaver Sr
Dec 11, 2021 5:00 pm EST

The employees at this location are rude & dismissive. They refuse to answer questions refuse to give the manager/owner name or number. The absolute worst uncaring customer service I have encountered in years. I WILL NEVER PURCHASE FROM THIS LOCATION EVER AGAIN AND WILL ENCOURAGE FRIENDS, FAMILY & NEIGHBORS TO DO THE SAME. All over $27.95

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11:32 pm EST
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12/6/2021 @ ar6pm 475 N Lake Ave. Twin Lakes, WI As a frequent customer at this location I have settled with the poor customer service. As I wait in line to pre pay gas because again the reader at the pump didn't work... Two employees are behind the counter I believe her name was alice finally put her phone down and with an attitude approached me and the 3...

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10:46 am EST

British Petroleum ampm site manager phil violates my unruh civil rights on multiple documented occasions

Phil the site manager at AmPm @ 1139 Douglas Blvd Roseville, Ca 95678 and one other employee have violated my Unruh Civil Rights on several occasions. The site manager is discriminating against me and I have reported incidents three other times four including this morning's experience. The case #'s are as follows, case#[protected], case#[protected], case#[protected], I have spoken to agents Siddharth, Suchen, and Bishal. This all started when I filed a complaint with corporate because the coolers were always empty, when I asked Phil for a dr. Pepper and told him his freezer was not stocked he responded, "I'm busy, what do you want?" I responded "Two 1 liter Dr. Peppers please." He got them from inside the cooler and upon returning he said, "we don't care about stocking the cooler only the tobacco." Which makes sense as that's your biggest seller and money maker, not gas as most people think. I reported the unstocked coolers that had been empty for three days via ampm complaints. The following day I was rudely treated by an employee whose name begins with the letter M but I did not catch the late 20's to early 30's males name. I asked him where Phil was and he lied and said not here, Beatrice another employee told me Phil was by the soda machine. I approached Phil and told him I needed to speak to him regarding one of his employees. He said, "Why so you can call corporate on me again." I responded, "I can if you would like me to?" He yelled back across the store as I was leaving thru the front doors "Yeah call corporate, and actually, get out of my store!", thus violating my civil rights in retaliation to a consumer complaint/suggestion. Then I reported this again to corporate, Phil took my unlisted nationally registered do not call list home phone number from my complaint about him and called my home and threatened me, and said he would call the police if I returned to your store. This is the fourth violation of my Unruh civil rights and the (6th) unanswered complaint about this site manager and his breaking the law. I am again requesting a member of corporate management contact me regarding these incidents. I want Phil held accountable for his actions. He is not a positive reflection on your companies name and I will not tolerate my civil rights being violated and your failure to act or respond to my previous complaints. All these civil rights violations and discrimination against me on many documented occasions is why I am asking for his termination, when I first filed these complaints the resolution I wanted was an apology from Phil and access to shop at your store. I never got an apology from Phil and again Phil is saying I am not allowed to shop at your store so my requested resolution from the first series of events was not honored. Everyday before these illegal actions by your employees I would spend $15.00-$25.00 daily. Being that my resolution from my first series of complaints was not upheld and honored as promised I am asking that I am allowed to shop in your store without being harassed or discriminated against and my Unruh civil rights will not be stepped on by your site manager or any employee of AmPm/British Petroleum. Termination of Phil's employment is my desired resolution at this time, as the first resolution was not upheld by your companies end and Phil again violated my Unruh civil rights this morning at 6:00am pst. In the past Phil took a picture of me next to a store employee Beatrice and he had me hold a sandwich for a picture he said he was required to take to send to corporate, I always had a fine relationship with Phil and he chose me for a customer photo then turned vindictive after I complained that his coolers are always empty. This is retaliation to my complaint thru and thru, his only reasoning for telling me to leave the store is retaliation to my complaint. Is this common practice for management at ampm/British petroleum? Do I need to contact local law enforcement for harassment and Unruh civil rights violations or is someone going to hold Phil accountable for his illegal actions and his violations of my civil rights?

Desired outcome: Termination of Phil’s employment or be named in a civil rights violation suit.

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8:38 pm EDT

British Petroleum No facilities kill marnoch service station no toilet paper was told to wait an hour

No facilities kill Marnoch service station no toilet paper was told to wait an hour As a result of this I didn't feel my Laurie up and I will tell my other boys not to fill up there if there is no facilities it doesn't seem right they lost out on a £500 sale for the sake of a £1.70 toilet roll doesn't make sense

Desired outcome: Kill Marnoch service station Scotland

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4:52 pm EDT

British Petroleum Over pricing

I purchased 2x drench drinks and got charged £3.99p they was clearly marked up as 2 for £2.65 the garage wouldn't refund me and said its not on the app. Really annoying, it's not about the money but the principal, I would like a refund for the overpayment as the staff in the garage are point blank refusing to give me back the overpayment.
Regards

Darren.

Desired outcome: Refund

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6:01 pm EDT
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British Petroleum BP stealing my money

I went to the BP on my lunch break on Polaris Pkw in Columbus, OH. I pumped $20.00 worth of gas. I used my debit card on cash app. When I got back to work, the debit card registered $50.00. I know sometimes this happens until they receive cash so I waited after 3 days I noticed the money was not put back on card. I went back to BP after 2 weeks and informed the manager about it. He shrugged his shoulders and said after 2 weeks there was nothing he could do. What? I told him I don't care if it had been 2 months I want my money back we are not talking about $5.00 this was $30.00 that was stolen. He said he would call around and see what he could do. What buddy system do they use to find their managers. I then called BP customer service line and told them what happened. I was told they would contact the manager and have him give me a call. Waited 2 more weeks and nothing. Called customer service again and was told they would have a district manager give me a call. Guess what? No call again. Called back to customer service and was told give it 5 more days and someone will call me. Really? I know times are hard and businesses are struggling, but BP? I am contacting the better business bureau. This has been going on since March 8th. And telling anyone who will listen, do not go to BP for gas. They are thieves. Please check your debit card purchases when getting gas from BP. I'm sure I'm not the only one they have stolen from.

Desired outcome: I want my stolen money back from BP

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6:01 am EST
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British Petroleum rice krispies treat,

Bought s rice krispies 22oz snack but when I opened it, it was hard as a rock and tasted funny was boughtvatca BP gas station and was told that I needed to contact the consumer so that's what I'm doing. Product is hard, tastes funny and is completely awful. I eat these on a regular basis a d this is the first time I e had an issue with this product. I would like to be reimbursed for this and compensated for this awful rice Krispy treat..unsatisfied customer

...

.

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11:33 am EDT

British Petroleum cashier

I went to the BP gas station on Broadhead Road in Moon Township Pennsylvania on Tuesday, October 15 around 11 AM. I handed the cashier $60 and told him I would like $60 worth of gas on pump 12. I went outside to pump my gas and it shut off at $6.00.
I went in and told the gentleman he needs to put $54 more on the pump because I gave him $60. He rudely retorted "I know what I'm doing". When I was finished refueling, my vehicle only took $43.51 of the $54. I went back into the store with $.51 in my hands, I handed it to the gentleman and kindly said here's $.51 so you can just give me $11 back. He looked at me with this condescending look, and said "look lady, I did go to high school, and they taught me how to do math there. I was very polite to him during this whole transaction, and meant nothing by saying here's $.51 you could just give me $11 back, so it was totally uncalled for on how he responded to that. I told him in defense since he was so rude, well I gave you $60 and you gave me six dollars worth of gas. He retorted that's because I missed a zero, and it has nothing to do with math. I just said maybe in your world it doesn't but in my world it does it and I walked out the door. Like since when does an elderly woman have to put up with some young punk like that. I should've just reached across the counter and slap him in the head like his mama should've done to teach this kid some manners. And of course they will keep him there as an employee, because they have signs up everywhere that they are hiring, so I guess this punk is the best they can find.

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Overview of British Petroleum complaint handling

British Petroleum reviews first appeared on Complaints Board on May 21, 2007. The latest review Employee General Manager Jamie (male) was posted on Sep 25, 2023. The latest complaint Bad service by cash register checker was resolved on Jun 11, 2022. British Petroleum has an average consumer rating of 3 stars from 122 reviews. British Petroleum has resolved 55 complaints.
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    United Kingdom
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    Norway
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    +7 495 363 6262
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    Russia
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    +90 216 571 2000
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    Turkey
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    +86 106 589 3888
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    China
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    +91 114 375 5000
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    India
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    +62 217 884 3878
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    Indonesia
    +81 337 966 400
    +81 337 966 400
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    Japan
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    +60 322 818 181
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    Malaysia
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    +63 28 841 478
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    Philippines
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    Singapore
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    South Africa
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    Thailand
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    UAE
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    +84 838 219 153
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    Vietnam
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    Brazil
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    +52 50 632 000
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    Mexico
    More phone numbers
  3. British Petroleum emails
  4. British Petroleum address
    1 St James's Square, London, England, Greater London, SW1Y4PD, United Kingdom
  5. British Petroleum social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
British Petroleum Category
British Petroleum is ranked 2 among 46 companies in the Automotive Fueling and Charging category

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