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Safelink Wireless

Executive Resolution Department
9700 N.W. 112th Avenue
Miami, FL 33178
Monday - Saturday 8:00 a.m. - 10:00 p.m. EST
Sunday 8:00 a.m. - 7 p.m. EST
United States
Customer Care
Tollfree:1-800-Safelink (723-3546)
SAFELINK WIRELESS® service is a program for Income eligible households provided by TracFone Wireless, Inc. In order to participate in the SAFELINK WIRELESS® service, persons must meet certain eligibility requirements set by each State where the service is to be provided. These requirements are based on a person’s participation in a state or Federal support programs or by meeting the Income Poverty Guidelines as defined by the U.S. Government. SAFELINK WIRELESS® service is limited to one person per household.

Safelink Wireless Complaints & Reviews

Safelink Wireless - No service

Posted: 2015-08-22 by    Reviewer76393
Complaint Rating:  0 % with 0 votes
Safelink has terrible or no reception in the meridian, mississippi area. Phone never works and customer service is nonexistent....

Safelink Wireless - Rude chat and phone agents

Posted: 2014-06-13 by    safelinkcustomer
Complaint Rating:  100 % with 1 votes
Very rude chat and phone agents they hire: Here is a copy of a transcript that taken place on June 13th: Angel has entered the session.
barbara would like to cancel application for service

Angel: Hello Barbara. Thank you for visiting SafeLink Wireless.
Angel: Okay,...

Safelink Wireless - Texas - Rip Off

Posted: 2013-04-05 by    stexasdave
Complaint Rating:  100 % with 3 votes
These people are a bunch of thieves. They stole 1324 minutes from me that I had paid for on my tracfrone before it became a Safelink phone. I was told before joining Safelink that those minutes would not be affected but any safelink minutes would not rollover unless I purchased airtime. That...

Safelink Wireless - SafeLink benefits scamming elderly and the USA Government

Posted: 2012-11-24 by    Lokane
Complaint Rating:  100 % with 3 votes
SafeLink, P.O. Box 220009, Milwaukie, OR, 97269-0009, 18007233546 send an application to provide a wireless phone and a package in exchange to Lifeline benefits provided by the US government to SSI receivers. The promised phone never arrive and in September, AT&T, my land line provider discontinued...

Safelink Wireless - Very Poor Service

Posted: 2011-05-12 by    mtt98
Complaint Rating:  50 % with 4 votes
I was grateful to to receive free cell phone service from Safelink. My first phone had such bad reception my friends would say Ill call you back after 1 minute. They replaced that phone, but the next one was just the same. I called agin and asked if it could be the service not the phone and...

Safelink Wireless - Ohio - Service

Posted: 2011-04-09 by    timepilot
Complaint Rating:  100 % with 2 votes
Tracfone does all the Safelink support for Safelink phones. I filled out a tech support ticket asking if i could upgrade my phone. I was told yes but it has to be a Tracfone. Then i registered an account @Tracfone because that's what tech support told me to do. After completing all of the...

Safelink Wireless - Awful customer service

Posted: 2011-02-23 by    Deva64
Complaint Rating:  67 % with 3 votes
I have contacted safelink wireless approx. 5 times on 2/12/2011 concerning changing my phone number but have gotten no resolve to change my phone number. In addition, I keep getting put on hold and continuously asked the same questions over and over again. not only that, but now I can neither...

Safelink Wireless - Tennessee, Jasper - Monthly minutes

Posted: 2011-02-16 by    Sandybaby83
Complaint Rating:  33 % with 6 votes
I have a safelink cell phone as well, To make sure you get your minutes each month the phone has to be on to receive the minutes, if the phone is off you will not get them. However I always receive a text message from safelink ( even when I do get my minutes ) that if you did not receive your...

Safelink Wireless - Didn't get no minutes on my cell phone

Posted: 2011-02-15 by    Prob
Complaint Rating:  36 % with 14 votes
Didn't get minutes on my cell phone first of month it's a trac phone lg i want to know why it's safelink and it's robert's it's a trac phone and model number is lg320g from janury 3 that's only time he got his free minutes after that nothing at all it's...

Safelink Wireless - Phone won't work

Posted: 2011-01-25 by    216004
Complaint Rating:  50 % with 4 votes
My phone was stolen out of my ***.we called safe link they gave us a new phone they put minutes back on the phone. when we call out all we get is the office. we cant call anybody else.now i have 150 minutes left. still we cant call 911 in case my husband needs help he is disabled.so i wrote...

Safelink Wireless - Wisconsin - Never Received Phone

Posted:    carsonmichaelsmom
Complaint Rating:  50 % with 4 votes
I applied for a safelink wireless phone back on October 12, 2010. I was told would receive the phone in 5 - 10 business days. I have called every tenth business day to find out were my phone is and get no where with the company. The barely speak english and keep promising me that my phone will...

Safelink Wireless - Scammers, beware!

Posted:    Snoopy21
Complaint Rating:  89 % with 9 votes
Safelink you sorry bastards ... this is the second time i have not gotten my minutes ... i have tried all of your contacts methods and NOTHING !!! I have tried the "555" trick and it never ever works. And all i get when i call your toll free numbers is a dance partner ... i enter the "pending...

Safelink Wireless - free minutes

Posted:    phunter
Complaint Rating:  100 % with 11 votes
I did'nt receive my free 60 minutes for the month of August. I spent two days trying to get ahold of the company and when I finally did, I spent about an hour and a half on the phone only to be told that according to their system I received the minutes on July 29. I kept telling them I...

Safelink Wireless - Connecticut - Being untruthful to disabled people

Posted:    Hillary5678
Complaint Rating:  100 % with 1 votes
Safelink advertises this phone service is free, when in fact you have to pay for minutes. I contacted the Attorney Generals office, and he agreed, and will be looking into this matter. I want them to cancel my account now, the # is 3787396 Gail L. Redman

Safelink Wireless - Pennsylvania - waste of money

Posted:    atomicspitfyre
Complaint Rating:  100 % with 1 votes
Safelink is a complete rip-off... we low-income folks cannot afford to pay for minutes for a phone that takes an entire minute off of your account for 2 seconds. I will be purchasing (which i can't really afford, but monthly after the initial purchase is a better deal) a phone from BOOSTMOBILE,...

Safelink Wireless - Theft of Service

Posted:    revrafa
Complaint Rating:  64 % with 14 votes
Safelink Wireless is guilty of taking tax dollars and stealing paid for service. ERGO, THEFT OF SERVICE. Customers can get a replacement phone if it stops working but not if it is lost. Seniors, mentally challenged customers, poor and otherwise disabled are not allowed to lose a phone, but allowed...

Safelink Wireless - Virginia, Miami - No help on replacement phone

Posted:    Janine P Vandenberg
Complaint Rating:  75 % with 24 votes
I have tried to help this elderly woman with getting her Safelink cellphone replaced. I have been on the phone from 11:55 am to 2:17 PM only to get nowhere. They promised Mary ann a new phone last week and it should have been here this week. Well it is Nov. 19, 2009 and she still has no phone....

Safelink Wireless - Florida, Miami - Rosie Suarez

Posted:    Rosalba G. Suarez
Complaint Rating:  50 % with 28 votes
My mother has been waiting for a free phone from Safelink Wireless for nearly two months. She has never received it. I have an application number and when I call to follow up on the phone a recording comes on with choices not including a real customer service representative.


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