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SafeLink Wireless Customer Care Service

SafeLink Wireless

9700 N.W. 112th Avenue
Miami
Florida
United States - 33178

Customer Support Phone Numbers

Toll-free:
1 800 723 3546 3 0
Phone:
1 800 378 1684 2 1
 

SafeLink Wireless Complaints & Reviews

Safe Link Wireless / Safe link technical support

Gr
grannie2 on Sep 23, 2016
I called Safe Link to report my phone lost. I received a replacement phone and called technical support to get the phone activated. After spending more than an hour on the phone, the rep informed me he needed to give me my new number. I informed him I did not want to change phone number...

SafeLink Wireless / inactive cellphone needs to be activated

Ev
Eva Stubblefield on Jul 27, 2016
Can my cell phone be activated on line? Enrollment ID is 20175087. Pin number 013132. Reference number is 1141555991.

SafeLink Wireless / Cannot transfer old number to, new phone 2-1/2 hours of frustration

Ro
Ron Cavin on Jul 9, 2016
I am a Safelink user. Recently, Safelink sent me a new, unlockable phone to relace my original locked Safelink phone. I inserted the battery and the new SIM card and read the instructions for transferring my existing Safelink phone number to the new phone. These instructions were painfully...

Safelink / My phone service

Tr
Traci brown on Jun 11, 2016
I am now on my fourth phone from safelink! I just got the fourth one on Thursday the 9th of June and have had the same complaint and spent many hours on the phone with a representative... Who I couldn't hardly understand they found out that most of the phones they sent me wouldn't work in...

SafeLink Wireless / Wrongful cancellation due to, stolen wallet and I.D and somebody applying for phones

Ya
yaright!! on Apr 7, 2016
The same day my mom died I lost, well wallet was stolen. whoever ended up with it even tried to open a new mailing address for his illegal intentions including trying to get phones and who knows what else. So instead of Safelink working with me, knowing I have documented poof of situation...

SafeLink Wireless / Cell phone unable to use

Be
Betty Miles on Feb 29, 2016
I have a Safelink phone, it will only call 911. I contacted Safelink Tech support, I spoke to a tech and after an hour of putting codes in the phone, she finally said my sim card didnt' work and gave me a ticket # with a promise to send a new sim card. After weeks of not receiving the...

SafeLink Wireless / My phone!

St
Steve Smith8 on Nov 2, 2015
I got a replacement phone Friday! I tried to activate itand it comes back saying call customer support! I called told them four different times about my phone no being able to retrieve my minutes from safelink!I can't call no more cause I wasted all the free minutes I had with the...

Safelink / cell phone

Re
Reviewer42018 on Oct 13, 2015
I had a safelink phone and was sent a text to call for re verification for another year but my income changed and i was told i would have to apply again Safelink cancelled my service that day I applied again on the phone and then i looked on the website the website said I was not found for...

SafeLink Wireless / Lack of phone and minutes stolen

Sj
sjblsess on Sep 7, 2015
My family had to walk away from Safelink wireless. First, they never did send my son his phone and had him stuck in only approved status, not enrolled. We finally called them and they told him that he had to wait for another 30 days so they could correct their computer system. Then, my...

Safelink Cell Phone / Stolen minutes

Ja
Janice Jarrett on Aug 3, 2015
August 3, 2015 Hello, I received my Safe Link cell phone on April 22, 2015, and my serial number is 0142170025735. May 1, 2015, I didn't receive any minutes; however, on May 31, 2015 I had 416.39 remaining minutes, and on June 1, 2015, I received 83.61 minutes. June 30, 2015; I had...

Safelinkwireless.com / They refused to subscribe me through the phone

Aa
Aaron on Jul 12, 2015
I wanted to subscribe for their services and therefore I went to the website www.safelinkwireless.com. I filled the form and waited that someone would contact me soon. Nothing happened. I checked the website and emailed them. The rep replied and told me that I needed to come to their...

Safelink / have not received phone

Na
nadine sullivan on Apr 21, 2015
I been approved on feb 10-2015 ssi paper work recive phone # givin to me is 434-865-0851 I been waiting on my phone to come scence feb 10-2015 to 3081Danieltown Rd Dundas va 23938 secnce feb 10 it is now april 21-2015 and still have not receive my phone please help me recive my phone I did...

Safelink / no phone ever received

Ka
kathy stokes phillips on Dec 12, 2014
i applied last mo. for a free cell phone and service using safelink, 250 min /per mo. based on my low income. i was approved i then mailed in all the requested proofs, ss card etc i never rec'd the phone or servie within l0 bs days as promised when ive called, i get told to call a dif...

Safe Link Wireless / ROTTEN SERVIVE

Up
upset of service on Oct 15, 2014
THIS IS A COMPANY THAT OFFERS 250 MINUTES PER MONTH OF FREE CEEL PHONE USE. THIS WOULD BE GREAT FOR MANY USERS IF THE PHONE REALLY WORKED IN YOUR HOME OR APARTMENT WHEN YOU NEED TO USE IT. IN MY CASE FOR NEARLY THREE YEARS, I CAN'T USE THIS PHONE AT ALL INSIDE OF MY APARTMENT. IT...

Safelink Phone / Website application process / customer service

An
AnonymouslyFrustrated on Jul 2, 2014
I lost my phone in the process of moving across states. Once situated, I contact tech support for assistance May 29, 2014. The phone had been deactivated and I could not remember the telephone. I spent 17 hours, Sat.-Sun., with 7 different reps from tech support. Despite providing all...

SafeLink Wireless / Rude chat and phone agents

Sa
safelinkcustomer on Jun 13, 2014
Very rude chat and phone agents they hire: Here is a copy of a transcript that taken place on June 13th: Angel has entered the session. barbara would like to cancel application for service Angel: Hello Barbara. Thank you for visiting SafeLink Wireless. Angel: Okay, please bear with...

Safelink / cancelled my enrollment without my request or prior notice

No
nothinbutheadache on Mar 14, 2014
As I am typing this complaint I am still on hold for 3rd time!! Initially I called Safelink because I received several texts and email messages stating that I have not use my minutes this month. Odd... cuz I already used half of my minutes issued by Safelink. I explained the nature of my...

Safelink / service

Da
DanC33 on Jan 20, 2014
Safelink a division of Tracfone is an absolutely terrible company. I know this is a "lifeline" program but they suck OUT LOUD!!! I have been trying to port a Tracfone# that I have had for years to these guys and after 2 months and 3 sim cards they still can't do it. I am turning these...

Safelink.com / roaming/calls not allowed

Un
unclegaryb on Jan 5, 2014
I have a safelink phone provided by tracfone, on Jan. 3 2014, my phone went into the roaming mode while I was away from my home and the message "not allowed " was displayed when any call was attempted. Called customer service from my landline the next day and was informed that my phone...

SafeLink Wireless / Rip Off

St
stexasdave on Apr 5, 2013
These people are a bunch of thieves. They stole 1324 minutes from me that I had paid for on my tracfrone before it became a Safelink phone. I was told before joining Safelink that those minutes would not be affected but any safelink minutes would not rollover unless I purchased airtime...

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