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SafeLink Wireless
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1.6 366 Reviews

SafeLink Wireless Complaints Summary

57 Resolved
309 Unresolved
Our verdict: With SafeLink Wireless's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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SafeLink Wireless reviews & complaints 366

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5:35 pm EST
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SafeLink Wireless Safelink free cell phone service

This is the third time you have turned my phone service off since February 16th, when I needed to recertify. I have done that three times and have multiple texts and emails to prove it. The last email has this information: Phone Number [protected]

Last Day of Service 03/18/2025

I want my phone turned back on by tomorrow, March 6, 2024. No more insane conversations with people who don't know what they are doing, who don't know who the person before them has done, or just say, "I am the only one you can talk to."

Regina Sawyer

Desired outcome: Immediate return of phone service.

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8:05 pm EST
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SafeLink Wireless - Nokia c100 Smart phone

I've been a customer since the end of last year. When I was issued the Nokia C300 phone for free and the service I was very grateful but I had dropped it a couple months later and it shattered so I called to get a new phone well when I did that they sent me a Nokia c100 they downgraded me. So I started using that phone and it had an error and it kept not...

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3:13 pm EST
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SafeLink Wireless SafeLink free phone service

I have been a SafeLink customer for a few years now. On Friday February 16, my phone automatically dialed SafeLink while I was trying to reach a friend. I was told I had to recertify. I spent hours on the phone with SafeLink staff Friday evening. I was finally told I was all set except to call another number on Saturday morning and give my new enrollment number and a number that started with a letter. On Saturday when I called I was passed from person to person, phone number to phone number for another two hours. Finally I was recertified. I even have a text on my phone stating that I am all set and that my last day of service will be February 16, 2025.

This morning I am again without service and told that I have to reapply and wait 7 to 10 business days. This is so frustrating. No one will fix the problem and keep passing me off to a different tech and phone number.

Please help.

Desired outcome: Return of service today.

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11:07 pm EST
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SafeLink Wireless - my phone is not working can nobody in the company fix it they just hang up on you

Let's get started by choosing one of the options below I said : I am a customer Virtual assistant said : Great, to provide you with the best service, please enter your 10-digit telephone number. I said : [protected] Virtual assistant said : Remember, make at least one call or send one SMS message every month to avoid the risk of being de-enrolled...

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6:48 pm EST
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SafeLink Wireless Customer Service

I have had the absolute worst luck with SafeLink. Each time I talk to someone on the phone or chat I am cut off and hung up on or told I will get a call back and that never happens. I have been without phone service for a week now due to waiting on a sim card from you guys. I switched from Verizon to SafeLink thinking I would be better off. No. I should have just stayed where I was. The people working for SafeLink need lessons in proper customer service and understand that cutting someone off and being rude will get you and your business nowhere. I am now about to lose my ACP benefits because I have had to wait on a sim card that I am not even sure is on its way. My application is about to expire with them. I am screwed.

Desired outcome: I would like to have services.

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12:37 pm EDT
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SafeLink Wireless Not getting my phone delivered to me period!

I put down my only address in Boulder, Colorado as 4869 Broadway Street, Boulder, Colorado 80304. And now you guys signed me up for this service and I will never see this Government phone. EVER! I contacted your customer service chat and he was super disrespectful. Either I get this phone sent to me, or disenroll me and I will go somewhere else. I am completely homeless for ten plus years. Send it. Or give me an option where I can pick it up in Boulder, Colorado. I don't play games.

Claimed loss: One Government phone

Desired outcome: I want the phone delivered to me somehow and I want a phone upgrade on you guys for being disrespectful period.

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8:25 pm EDT
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SafeLink Wireless Gov phone

I received a phone on or about the 15th of Oct the phone wouldn't work. It turned on but won't let me call.it said mobile network in available. We figured out the sims card in it was compatible. I purchased a sims card. The call have dropped every time. 12call later & a new sims card. Still no phone. This is completely ridiculous. Please help me find a solution

Desired outcome: A working phone

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7:02 pm EDT
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SafeLink Wireless - ACP free phone and service

Okay so it's Oct 24th I was just approved on Oct 6ty for the acp. The device was shipped to me no problem it worked fine. I had a TracFone already so I put the sim that came with the device they sent me into the other phone and it worked fine. Until about 3 days ago when I called to activate a device for my boyfriend in which I was told I wasn't supposed to...

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1:24 pm EDT

SafeLink Wireless Phone getting turned back on

I have been hung up on 3 times, I have spent the last 3 hrs of my time going between Truconnect and SafeLink to get my phones number changed and turned back on.

I had surgery yesterday and am in no shape to deal with this today. I have family members I have not been able to contact to inform them about how it went and have been using my neighbors phone to get this done, This is very bad experience I am having and will be pushing to have the team at SafeLink investigated for the issue I'm having and being held in total disregard well dealing with this issue.

Never have I been so disrespected like this.

I talked with Andre 3 times, And my last call I said I wanted to talk with a supervisor because of being hung up on and he immediately disconnecGet my ceel ted the call.

Desired outcome: Get my cell operational so I can contact with family and let them know I'm all good from surgery yesterday

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2:53 pm EDT
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SafeLink Wireless Mobile Data

Since September 2023 I have only had maybe 2 weeks of my data. The only reason I had that is because I finally got someone to listen to me and sent me a SIM card. Then back to no data since. I have asked for my account number and pin and have been refused it. I even got asked y I wanted to Port my number to Verizon since Safelink uses Verizon towers. BTW the issues started the beginning of August 2023 when I ran out of minutes when on August 18 2023 i got a email saying I had unlimited everything yet i had to apply to get unlimited everything and haven't had data since

Desired outcome: My account number and pin plus compansated for all the trouble since August

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4:38 pm EDT
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SafeLink Wireless - Customer service representative

I am writing to report a very disrespectful and very unprofessional service representative I had a very uneasy experience with his name Black's and his ID# is 52116 ..I called after I was told to wait 24 hours to call back and get my act services restored they were unenrolled due to some incorrect information that safelink put into the system the day before...

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1:53 pm EDT
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SafeLink Wireless I got a lifeline phone from safelink,

On august 28, 2023 i order a safe-link phone with the help o lifeline,

Safelink gave me a phone with number, they didnt sent to lifeline california, I called at the end of august to change the phone number to the number i had with other company, the woman that answer, (i dont remember her name) asked me for a pin transfer, i had the pin, but she said check to be sure is the pin number, and call me later, buit this woman instead of change the phone number, she cut the service.After that ,on setember 5th. i called again and Lourdes took my information, when i call a machine say my petition is in process will take some hours that since september 5th.

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7:48 pm EDT
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SafeLink Wireless 1000 minute free minute plan

I get 1000 minutes free which are supposed to renew around the 1st of each month Bbought minutes, are supposed to roll over each month. For the last 6 months or so, I have run out of my 1000 minutes entirely around the 27th of each month., and had to buy 500 to finish the month.

When I check the time on the phone over the month , there is no way in Hell I'm using the 30+ minutes eavary day it would take to run out of 1000 ( or in several month cases. 1500) minutes I was given. its like they aut0matically cut me off at the end of each month, no matter what, and I have to buy additional minutes just to finish the month.

Something is very wrong here. The service worked for years without problems, so they are now shorting me, saying iIuse minutes I didnt use and making me bu more!

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7:41 pm EDT

SafeLink Wireless Customer Service

I just got approved for SafeLink Wireless on August 18, 2023. My account shows a package (phone) was sent by Federal Express with a tracking number. When I contact Federal Express they say the tracking number is invalid. I have called SafeLink 3 to 4 times a day for 3 days (August 28-30, 2023). They constantly pass me off to at least to 2 or 3 different people and in end, every single time, they disconnect me. All I want is the correct tracking number and not one single person there seems to know what they are doing or how to help me. I am extremely frustrated.

Desired outcome: The correct tracking number so I can find out where my new phone is.

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12:50 am EDT
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SafeLink Wireless Never received my safelink phone.

I was approved for a safe link device 6weeks ago. I was then admitted to the hospital for a couple weeks, and stayed with my mother while recovering from my surgery. Long story short, when I finally made it home, I excitedly went to my mailbox to get my package from safe link, but there was nothing there. I received an email stating the package had been sent but I never received it. Someone had to steal it from my mail box. Is there anything I can do to have a replacement, or am I just [censored] out of luck with no phone? I'm in desperate need of mobile phone service , more now than ever before.

What can I do ?

Thank you ,

Jessica jones

56 Engle hollow

Hazard ky 41701

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4:34 pm EDT
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SafeLink Wireless My safelink android phone is the worst I had ever used

My safelink android phone is the worst I had ever used. I live in the mountains in kentucky. Closes tower is 10 to 25 miles away. Most local people use wi-fi calling. Last day of each month when my cell phone quits working. I get messages from safelink to make a call or text or cellular data to keep my service. I do and the phone still quits working. Sometimes it’s day my minutes have be delivered but they don’t. I get frustrated have to call so many times each month trying to get my cell working.[protected] is my safelink number. My email is [protected]@gmail.com or I can be reached at [protected]@yahoo.com my address is audry wright 2007 road creek road elkhorn city ky 41522

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10:05 pm EDT
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SafeLink Wireless Service

Hello my name is Roy I want to file a complaint against safelink because I had service with them for a while I used my own phone well then one day my phone quits working I called them they said I needed a new sim card they sent me one I put it in my phone it still didn't work so I call them again the person on the phone says they are going to send me a phone it doesn't come I call them again they tell me they canceled it because they didn't have the same phone they sent me before they never sent me on the guy says he will place a new order the phone doesn't come so I call them again now they tell they won't send me a phone til I send back the old phone that they never sent me now tell me is that messed up or what now they tell me my service is going to be canceled because I never made a call or text tell how can I with no phone or service now that's really stupid please help me make these people get their heads out of their butt because they are really dumb wow

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Melissa Turnbull
, US
Oct 03, 2023 12:44 pm EDT
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Same thing happened with me - i spent a week or more on phone - calling them - getting calls dropped, disconnected - they never call back evvvvvveeeerrrr - they lie, don't take notes and i havent had service for over a month - my status says active but how is it active when i can't use my phone - they dont care - i cant believe they get paid - they dont understand english or speak english - this company is the worst dont sign or get involved with this company - hoax - scam - liars - worst - conspiracy - you will never get satisfaction or help everrrrrrrrrr - they need to close forever and get sued & go to jail when a phone is so important for communication - i hope every customer service reps. Phone dies & they get jammed themselves - in the middle of nowhere! how does the us pay for this service?! please look into this immediately.

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4:50 am EDT
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SafeLink Wireless SafeLink customer service I am complaining about

I got a cell phone and SIM. card in the mail approximately August 2022 it was a government free phone and service. information on that cell phone serial number [protected]. order number [protected]. phone number [protected]. approximately the end of June beginning of July 2023 that phone got broke I had another phone that I got from Walmart but I needed to keep the old phone number, so I called SafeLink to have the number transferred to the new phone information on the new phone serial number 0 1 5 8 5 8 0 0 7 9 9 2 8 5 6. I explained to them what I wanted my number from the old phone transferred to the new phone come to find out they gave me a whole new number did not know this till someone asked me what phone I was calling from so I called back I guess a week or so later to explain to them I wanted my old number after days on the phone trying to get someone to do what I wanted I talked to a gentleman and he told me that he couldn't do what I wanted he gave me a phone number [protected] to call that number that they could help me he gave me a reference number 33 2-264 so that's what I did I called them took a couple days but I got my number back. I specifically explain to the gentleman that I have free service from the government that I was not being charged every month for a bill so I thought everything was fine. July 30th 2023 sometime during the night my phone got turned off because I didn't pay the bill well it's free service and i shouldn't have a bill so I called back to find out get my phone turned back on so they keep telling me I have to re-enroll well I just did that 2 weeks ago I shouldn't have to do it again my phone should have never been turned off they said they can't do nothing so I went online bought the $10 card so I could have my phone turned back on so I can keep the same number well I couldn't get that to work so I called to find out why because it's a government SIM card the phones not but the sim card is and I can't put that card on my phone so I asked a lady well if it's a government sim card free service why was my phone turned off for not paying the bill which one is it free service or pay a bill she could not explain that to me so this is why I'm complaining I am now without a phone

Desired outcome: Please turn my phone back on with the same free government service I had before under the same phone number [protected]

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Update by Velvetb
Aug 10, 2023 4:41 am EDT

There's no way I will use SafeLink for my phone service as of today which is August 10th 2023 I do not have phoneservice after they turned my phone off I kept calling and calling trying to get them to turn my phone back on one person tells me my phone is not compatible with the government service another person told me that it was he went through and did something that was supposed to be on it was not on you give me phone numbers and this an that to call I've already called them all every number there ive called. the people that answer the phonn ywhen ou call them they do not know what they'r doing you'll need to get together and set some rules and explain to them the rules they're rude oh and if I didn't tell you through all of this I've had two of them hang up on me yes I was mad I was aggravated I'm losing money not having a phone I kept telling them that they need to be retrained so y'all did not resolve my problem I did I am no longer with SafeLink I had to buy another phone and I'm still getting the same number that I've been fighting with you all over to keep just waiting on my phone in the mail so there's no way in hell I would ever go back to SafeLink

Update by Velvetb
Aug 04, 2023 5:02 am EDT

I wanted my free government service transferred to a different phone first thing they did was gave me a whole total different number that's not what I wanted I wanted to keep the same number got that took care of then a week or so later they turned my phone off because I didn't pay the bill it's a free government service how come they turned my phone off for non-payment of the bill I didn't have a bill I want my service turned back on with the same phone number

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9:28 am EDT
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SafeLink Wireless TracFone*Airtime 7/14/23 and 7/15/23.

Tracfone*airtime 7/14/23 and 7/15/23. I put in my mastercard to get minutes, and was told that this method of payment is not accepted. when I checked my billing for 7/14/23 there were no minutes added. on 7/15/23 I was also charged $17.62 for both days adding up to $35.24. I received no minutes to use and want my refund added back to my card that you did not accept for payment but charged for payment and gave me no minutes to use.

On my credit card — I was billed.. I don't want the credit! I want my refund back to my original method of payment. you did not accept it to give me minutes but you took my information and charged me for services not rendered.

Jul 15 tracfone *airtime tracfone.com fl us -$17.62

Jul 14 tracfone *airtime tracfone.com fl us -$17.62

I want my refund. last 4 digits of card are 1016

[protected]@yahoo.com [protected] safelink number

Desired outcome: REFUND BACK TO ORIGINAL PAYMENT METHOD. I DO NOT WANT YOUR MINUTES. I HAVE LOST ALL TRUST FOR PURCHASING MINUTES UNTIL YOU MAKE THIS RIGHT BY ME.

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1:36 pm EDT
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SafeLink Wireless Data

I received my minutes on the 7th and I suppose to receive them on the 1st but I didn’t I had to call to receive them and I also get 4.5 gb of data which I received at the same time on the 9 th I was out of data and I know there is no way I used all my data and I called them they couldn’t tell me how I used it also said I used some on the 1st when I didn’t have any on the 1st

Desired outcome: To replace the data I didn’t use

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AlexTrac
Medley, US
Jul 16, 2023 5:51 pm EDT

Hi, Richielee . This is Matt from SafeLink Wireless.

We read your post and we're sorry for the inconvenience this may have caused you. To further assist you with your issue, please chat with us at https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

SafeLink Wireless In-depth Review

Website Design and User Experience: The website design of SafeLink Wireless is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the information you need. The color scheme is pleasant and the fonts are legible, enhancing the overall user experience.

Eligibility and Enrollment Process: SafeLink Wireless has a straightforward eligibility and enrollment process. The website provides clear guidelines on who qualifies for the program, making it easy to determine if you are eligible. The enrollment process is simple and can be completed online, saving you time and effort.

Coverage and Network Quality: SafeLink Wireless offers reliable coverage and network quality. Their service operates on a nationwide network, ensuring that you have access to a strong signal in most areas. The network quality is consistent, allowing for smooth calls and data usage.

Plan Options and Features: SafeLink Wireless provides a variety of plan options and features to cater to different needs. They offer both voice and data plans, allowing you to choose the one that suits you best. The plans come with features such as unlimited texts and a certain amount of data, ensuring that you stay connected without breaking the bank.

Customer Service and Support: SafeLink Wireless offers excellent customer service and support. Their representatives are knowledgeable and friendly, providing prompt assistance to any queries or concerns you may have. They can be reached through various channels, including phone and email, ensuring that you can easily get the help you need.

Additional Services and Benefits: In addition to their basic services, SafeLink Wireless offers various additional services and benefits. These may include discounted or free smartphones, free minutes or data, and access to emergency services. These additional services enhance the value of their plans and provide extra convenience to users.

Pricing and Value for Money: SafeLink Wireless offers competitive pricing and great value for money. Their plans are affordable, especially for individuals or families with limited budgets. The features and benefits included in the plans make them a cost-effective choice for those in need of reliable wireless service.

Overall User Satisfaction and Ratings: Overall, users are highly satisfied with SafeLink Wireless. The company has received positive ratings and reviews for their reliable service, affordable plans, and excellent customer support. Users appreciate the value for money and the additional benefits provided by SafeLink Wireless.

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