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SafeLink Wireless
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1.6 366 Reviews

SafeLink Wireless Complaints Summary

57 Resolved
309 Unresolved
Our verdict: With SafeLink Wireless's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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SafeLink Wireless reviews & complaints 366

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Newest SafeLink Wireless reviews & complaints

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4:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

SafeLink Wireless Safelink wireless service

I just recently realized my phone through safelink wireless was lost/stolen so of course I contacted safelink to have the service disconnected since it is attached to my name, address, info… I contacted Safelink customer support to have them shut the phone off on 3/8/2023 to have the service disconnected. They were and still are refusing to stop the service that’s in my name because I do not have the enrollment ID number which was never given to me. I called again on 3/9/2023 around 8am to see if I could get someone to actually assist me with this issue. Again I am being told that without the enrollment ID &/or a verification code that they sent to an email unbeknownst to me because since I got the phone from a booth last July I’ve never received an email from safelink. I don’t even know if the guy that set the phone up asked for my email? Either way. The phone is attached to my information. My name, address & DES info was used to setup the service but they’re refusing to shut off the service without verification that’s not really verification nor was I ever given. Safelink is absolutely atrocious with customer service which is clearly non existent within the company. Verification is and should be your personal info that was used to set up the line and nothing more. The fact that they’re refusing to turn the phone off without other info not tied to me personally is ridiculous, absurd and unheard of! Them being ok with someone else walking around with a phone tied to me is also absolutely ridiculous, absurd & unheard of. DO BETTER SAFELINK!

Desired outcome: I want the service that is in my name disconnected &/or my info removed from the account since I am not in possession of the phone tied to me as it was stolen.

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AlexTrac
Medley, US
Mar 17, 2023 5:23 pm EDT

Hello there Cris Thornton . This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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1:25 pm EST

SafeLink Wireless Safelink

My phone won't call and shows no data for 3 days. I've been on hold for 2 hours each day and nobody can fix it then transfer me and I'm still on hold this is ridiculous id rather pay Verizon than to go through this. Terrible service and terrible customer service. I was also told it was fixed and I'd get a call back at 10pm I never did. I'm just so frustrated. I need my phone to WORK

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AlexTrac
Medley, US
Mar 06, 2023 8:11 am EST

Hello there Jacklyn g . This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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3:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

SafeLink Wireless Very slow customer services

on Jan 31,2023 I was told that my phone has to be replaced and will be delivered in 2-3 business days. I didn't get it yet. Ticet #[protected].

My cellular # [protected].I have called multiple times and always received, if I wasn't disconnected, the day that never has been met. Wireless is difficult to supervised - I think.

Please help.

Desired outcome: I need cell phone to be in touch frequently in touch with my doctor

Read full review of SafeLink Wireless and 1 comment
Update by goluch
Feb 16, 2023 3:15 pm EST

I am waiting more than two weeks for replacement phone. I made multiple calls and always given days were misled.

I am still waiting from January 2023 without the phone.My#[protected]

and ticet #[protected]

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AlexTrac
Medley, US
Feb 19, 2023 9:17 am EST

Hello there goluch . This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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7:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

SafeLink Wireless Net10 trying to get money from me every three months

I'm not complaining directly to SafeLink I'm complaining about NET10 they saw an opening to exploit minorities and the poor, there my provider and every Three months they attempt to get money out of me by lieing sending me emails that my phone will be terminated on Nov 25 that's this time The first time they just shut if off and said I need to buy a plan so I chose the cheapest at 25,00 a month, after a week of speaking to dozens of customer service reps each telling me a different lie from, I didn't re-new my service after my year was up, I had the phone for only three months at that time and there doing it again telling me I used all my internet data for the month mind you this was only the seventh, there's so much more

Desired outcome: I no longer want the lieing crooks at NET10 as my provider, I'm 59 years old and I can't do this with them every three months,there bullies

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AlexTrac
Medley, US
Feb 19, 2023 9:16 am EST

Hello there jazzjon . This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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3:52 pm EST

SafeLink Wireless ACP and customer service hanging up on the customers

Yes I have been enrolled on the ACP program and SafeLink will not put me on my ACP program plan I have not received my benefits from ACP like I'm supposed to I didn't get them last month or this month they keep hanging up on us on me and whoever else calls they'll lie to you and say turn your phone off or dial*73 and then turn my phone off for so many minutes and when turning back on my ACP program will be applied to my phone it never has been they keep cutting me off and I'm talking about they cutting my phone service completely off they've done that twice matter of fact

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AlexTrac
Medley, US
Feb 08, 2023 8:44 am EST

Hi there Katherine Burge . This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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3:45 pm EST

SafeLink Wireless Rudeness of customer service people and their lack of cooperation in answering direct questions.

I had called customer service about my talk benefits not being restored on February 1, 2023 as I was told by other customer service reps. I kept on asking why and Eugene (ID518757)just kept on saying February 1-5. And then she said February 1, February 2, February 3, February 4, February 5 and then you will have service. SO I WAITED UNTIL FEBRUARY 6 TO CALL. I was then bullied by another customer service person Dave (511475) who said he was not allowed to transfer me to a supervisor, he was a supervisor, and there were no supervisors. So he got my talk minutes back (being coached by someone in the background (supervisor?). But said I had to call VERIFIER to get my my canceled account back. Then he sent me to another department who was worse. This person said I had to call since my account was canceled due to non-usage. I said I have used texting almost every day for the past 13 months. he just repeated I had to call and get my account verified. I repeatedly asked why was I canceled but he was ignorant to my questions. Called [protected] to get verified but the wait time was over 45 minutes. WHAT IS GOING ON WITH THESE PEOPLE. THEY DON'T SPEAK ENGLISH, ARE COMPLETELY RUDE, AND CANNOT ANSWER ANY QUESTIONS NOT ON THEIR CHEAT SHEETS.

Desired outcome: I WANT MY ACCOUNT TO BE ACTIVE AND THIS CANCELATION CANCELED. WHY SHOULD ANYONE BE TREATED LIKE THIS!!!!!

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AlexTrac
Medley, US
Feb 08, 2023 8:43 am EST

Hello there Renee Risser . This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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1:54 pm EST

SafeLink Wireless Free government phone service

Safelink refuses to give me my enrollment number, I can not access anything on their website. If I use the option to fill in personal information, it redirects me saying my account does not exist. Out of curiosity, I tried reapplying for enrollment the site says I already have an account, but customer service tells me they cannot give me my enrollment number, I have had this account for 10-12 years. I do not have my enrollment number. I believe this information should be available to me upon request. I have on numerous occasions (monthly - because my minutes only last a few phone calls)spoken with them when refilling my service, I am always asked to provide a PIN or answer a security question; which I have always done correctly so they have confirmed who I am. I do not see why they cannot provide me with my enrollment number. They have no problem taking my money without my enrollment information. Also, in all these years I have had this service, I have only once to my recollection ever had to recertify my application, which was when the service was still new. They roll over my account automatically without checking my income status. So, how many people have a goverment phone that they are not in need of?

No wonder we are in a trillion-dollar deficit, this is just one of many programs our gov't. does not obviously audit.

Desired outcome: I would like to have my enrollment number.

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AlexTrac
Medley, US
Feb 06, 2023 12:08 pm EST

Hello there Michele Re. This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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1:45 pm EST

SafeLink Wireless Free gift card for activation of new sim card to verizon network

I received an email from SafeLink about getting a new sim card to switch to the Verizon network and upon activation I would receive a $25 gift card. A week after switching, I called SafeLink and inquired about the gift card. After being transferred 4 times, I was told there is no such promotion and they are only giving a month of free service. I already have free service because I am on the govt plan because I get EBT. If the email had said free month I would have waited til next year because I had to get a new phone that was 5G. I was 2 wks without service because they messed up activation 1st time.

Desired outcome: Get the gift card as stated in email

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AlexTrac
Medley, US
Feb 05, 2023 4:30 pm EST

Hello there Robin Umstead. This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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3:55 am EST

SafeLink Wireless SafeLink cancelled my service said customer requested when I did not period

I am a customer of SafeLink had there services for months I seen where I was eligible for the acp program signed up thru Windstream I was approved I had internet three months later they Windstream disconnected my service due to me not being able to pay the bill so I called SafeLink told them I no longer have internet that I would like to transfer my acp benefits back to my SafeLink I would have unlimited everything they said I would receive it in 7-10 business days after 10 days it still hasn't been on there I called back they said in a few days well today I wake up to no min no data no nothing logged into my SafeLink account it says customer requested cancellation when I did not I'm so upset everytime I call i can never understand them there English is beyond bad what do I do this is just beyond bad customer satisfaction this is discrimination we need change

Desired outcome: My services restored

Read full review of SafeLink Wireless and 1 comment
Update by Willowmoon898
May 08, 2023 1:05 pm EDT

Thank you for replying back with me I have called several times since I sent this complaint I was told to apply a new application in which I did and it stated I had a active enrollment already so I couldn't finish it I called spoke to rep she insisted I call national verifier about the problem I call they say everything is ok on there end that SafeLink is suppose to take my application number to have proof that I'm already verified also half way thru the call it gets disconnected due to them hanging up on me after several minutes on hold. I tried the chat support several times and they said yes we can get your service restored and while there checking on it and chatting back and fourth it says I'm sorry I haven't heard from you in awhile please contact SafeLink I mean it's obvious of what there doing to me. I know that somewhere in the system is my file with my name on it when they pull it up I'm sure in the notes they wrote down something bad of me in order for every customer rep I speak to does the same thing to me I don't understand I really like SafeLink I just want my service restored I never ask for cancellation I never requested my account to be closed at all and one of the reps cancelled my service for spiteful reasons unknown to me. I just want my services and for everyone to be kind and understanding. Have a great day

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AlexTrac
Medley, US
Feb 02, 2023 9:01 am EST

Hello there Willowmoon898. This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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4:29 pm EST

SafeLink Wireless Safelink acp phone replacement

Replacement phone under ACP thru Safelink

I am a Retired/Disabled Veteran. My phone was damaged and I called to request a new phone. I was assured I qualified for a replacement. After numerous calls and customer service supposedly sent an air bill via email to return damaged phone, they finally sent me an air bill via UPS to return phone. Phone was packed and dropped at UPS Store Florence SC on 12/27/2022 with tracking number 1Z6980XX9040982754. I contacted Customer service on 01/06/2023 to confirm damaged phone was received. I was told at that time my replacement phone would be received within 3 to 5 business days. Over the month of January 2023, I have contacted customer service numerous times, receiving bogus information and have also been hung up on. Finally, on 01/18/2023, I elevated the issue to Corporate (Mylin) and she placed info into system Ticket #[protected] and was told one more 3 to 5 days for replacement. I have called back numerous more times. Today, 01/30/2023 told once again replacement phone is on the way. I've called them too many times to count since confirmation of returned damaged phone, and every time I've been told it was on the way and then given fake tracking numbers. Last tracking number after discussion with Fedex/Fedex ground turned out to be tracking number of original phone shipped in Jun 2022 which was the phone damaged and sent back for replacement. I'm sure they are getting paid for ACP monthly service, even though I haven't had a phone. I spent 21 years in US Navy and have always followed protocol. This is totally unacceptable and it seems to be policy to deceive.

Isaac Harrison Enrollment #[protected]
CPO US Navy (Retired)
Email: [protected]@bellsouth.net
Desired outcome: I want my replacement phone sent by express shipment. Unless this is company protocol!

Desired outcome: Please expedite shipment of replacement phone.

Read full review of SafeLink Wireless and 1 comment
Update by Isaac Harrison
Feb 01, 2023 11:29 am EST

Received call from Kevin (Safelink) on 31 Jan 2023 in PM. Was not at home and voicemail message left. Voicemail stated to call [protected] x1900 at earliest opportunity to resolve issue. As requested called on 01 Feb 2023 in AM. As anticipated, I was given the run around. Another ticket was supposedly created, but no date or expectation on issue being resolved. As stated before, I was hang up on by rep. They are totally unprofessional and blatant liars. As a military vet, I don't know why foreign employees are being utilized and they are truly disrespectful. I will continue to voice my concerns, but at this point it is really difficult. I'm sure others have had the same experiences and problems. I have read numerous complaints and reviews!

Isaac Harrison

CPO US Navy (Retired)

Update by Isaac Harrison
Jan 31, 2023 3:29 pm EST

Replacement phone under ACP thru Safelink

I am a Retired/Disabled Veteran. My phone was damaged and I called to request a new phone. I was assured I qualified for a replacement. After numerous calls and customer service supposedly sent an air bill via email to return damaged phone, they finally sent me an air bill via UPS to return phone. Phone was packed and dropped at UPS Store Florence SC on 12/27/2022 with tracking number 1Z6980XX9040982754. I contacted Customer service on 01/06/ 2023 to confirm damaged phone was received. I was told at that time my replacement phone would be received within 3 to 5 business days. Over the month of January 2023, I have contacted customer service numerous times, receiving bogus information and have also be hung up on. Finally, on 01/18/2023, I elevated the issue to Corporate (Mylin) and she placed info into system Ticket #[protected] and was told one more 3 to 5 days for replacement. I have called back numerous more times. Today, 01/30/2023 told once again replacement phone is on the way. I've called them too many times to count since confirmation of returned damaged phone and every time I've been told it was on the way and then given fake tracking numbers. Last tracking number after discussion with Fedex/Fedex ground turned out to be tracking number of original phone shipped in Jun 2022 which was the phone damaged and sent back for replacement. I'm sure they are getting paid for ACP monthly service even though I haven't had a phone. I spent 21 years in US Navy and have always followed protocol. This is totally unacceptable and it seems to be policy to deceive.

Isaac Harrison Enrollment #[protected]

CPO US Navy (Retired)

Email: isaacbh@bellsouth.net

Desired outcome: I want my replacement phone sent by express shipment. Unless this is company protocol!

As requested, I attempt chat today (31 JAN 2023). SAME OUTCOME! EXTREMELY POOR CUSTOMER SERVICE. CALLBACK I WAS HANGUP ON! ALL I'M

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AlexTrac
Medley, US
Feb 01, 2023 8:25 am EST

Hello there Isaac Harrison. This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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1:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

SafeLink Wireless The attitude the rep had

She was over talking me, & instead of her working with me, she says, look, I'm going to just send you step-by-step troubleshooting steps for me to follow because she didn't want to go thru them with me.
Sad part...
She never texts or messaged me the steps, so I'm still not able to make or receive calls...
I've been going thru this for 5 or 6 days now, 2 or 3 times a day with other reps & they actually were so patient & understanding.
The rep I'm speaking of was on today, January 26, 2023 between 10:30am-11:30am... I want to see her [censored] in a sling! As many people in this world who needs a job, she acts as tho I was beneath her & never sent me troubleshooting steps as she said she would.
I've been with safelink over 10 yrs & that trick was the 1st of its kind, nasty disposition!
atten: fired, fired, fired

Desired outcome: NOTHING STILL NO HELP

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AlexTrac
Medley, US
Feb 01, 2023 8:24 am EST

Hello there Allergic to stupid. This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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10:00 am EST

SafeLink Wireless Service

My name is Jean Paul T[censored]eya. My phone number is [protected]. My address is 5300 Holmes Run Parkway 1015 Alexandria, VA 22304. The last 4 digits of my social security number are 1971. Since I've started using Safelink Wireless I have not received my benefits. Technical support agents keep telling me that I must recertify, but I spoke with the National Verifier and they told me that I do not need to recertify, and that my benefits have already been given to Safelink Wireless. Furthermore, everytime that I call Safelink customer service; I get disconnected. This is unacceptable and disgusting!

Desired outcome: I want my benefits to be applied to my phone.

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AlexTrac
Medley, US
Feb 01, 2023 8:24 am EST

Hello there Jean Paul T[censored]eya. This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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9:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

SafeLink Wireless Replacement phone under ACP thru Safelink

I am an Elderly woman living alone. My phone was lost and I called to request a new phone, even offering to pay for it in order to keep my ACP. I was assured I qualified for a replacement. This request was 12/27/2022. I've called them 8 times since then and everytime I've been told it was on the way and they gave me 2 fake tracking numbers. I weathered the coldest temperatures we've had in years without a phone and have begged them to consider I don't drive nor do I have close neighbors. The last time I called I was supposedly connected to a supervisor who said I would have my phone within 7 days and gave me a tracking number that only says label was created but no shipment details. I'm sure they are getting paid for this months service even though I haven't had a phone. Someone should monitor them to see if this is a frequent occurrence.

Desired outcome: I want a replacement phone and the government should be credited for this past months of service!

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AlexTrac
Medley, US
Jan 27, 2023 9:38 am EST

Hi there GeorgiaElder . This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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10:32 pm EST

SafeLink Wireless Lifeline safelink

I have gone thru TracFone wireless. I want the SafeLink totally disconnected and disenrolled from my phone. I have never been actived with SafeLink. I've never had a PHONE NUMBER with SafeLink. I haven't been able to call on the Orick phone as it was broken.! It arrived broken! Then you sent me a TMobile sim card! Didn't work!

I contacted the FCC to disconnect you! But nothing has been done! I've called 4 times in 2 days on a pals phone. You have insane wait times! I've tried to email. You have no email! Turn your service off! Cindy Townsend. [protected]@gmail.com, then notify me that it's disconnected!

Today! Get SafeLink off my phone!

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Update by Cindy Townsend
Jan 21, 2023 10:42 pm EST

Did any of you know that your Sim Card is now for a big Corps CELL TOWER?

Educate yourself. This has been done without citizens being informed.

It's unacceptable. 5 months I haven't called out on a phone because the old original sim card is invalid!

Update by Cindy Townsend
Jan 21, 2023 10:38 pm EST

Lifeline thru the US federal govt needs to know that some of these phones have gone to big corporations to run! TMobile Verizon Att

They send sim cards for the cell towers. I've read hours and hours. I've watched Google tutorials to help me.

The American public needs informed ASAP! Senior citizens disabled low income need assistance and there's none to be found. This is a huge problem needing resolved!

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AlexTrac
Medley, US
Jan 24, 2023 8:56 am EST

Hi there Cindy Townsend. This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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Author of the review
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Cindy Townsend
, US
Jan 24, 2023 2:42 pm EST
Replying to comment of AlexTrac

No help yet 30 ppl ahead of me on 611.

Long hold wait times 10 minutes or longer when calling TracFone.

I've always bought TracFones to use.

I have a BluV2. Now I've read you don't have those working in your system.!

I've been looking up landline phones frankly.

I still can't make calls or get calls. I can't even call on wifi

And I sure can't call 911 if there was emergency. How would you feel Mr Alex?

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8:40 am EST

SafeLink Wireless I want the service that was advertised

On or about january 12th 2023 I registered for the phone seen on a tv ad the start of the application requires a zip code to start. As I filled the entire app, at the end I was advised that because of my location the program wasnt available. So they took my personal information knowing the zip code was in which I had to put in was not elligible. So why are they advertising in an area that is not available yet taking my personal information, then informing me, that I couldnt get in my area. So first of all why advertise and take peoples info. Because the second my zip code went in the application should have stopped due to no availability.

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AlexTrac
Medley, US
Jan 24, 2023 8:55 am EST

Hi thereTroy Grubbs . This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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4:32 pm EST
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SafeLink Wireless Still Waiting For Phone Service Since December 31, 2022

It took until 1/4/2023 to be signed up with LifeLine. Still waiting for official approval of ACP, but have approval email. First I was told Verizon towers were down. Then SafeLink towers were down. Now I'm being told that many customers cannot be connected to the network and they don't know why. UNACCEPTABLE! I had a life/death emergency last week with NO PHONE. TURN MY SERVICE ON!

Desired outcome: TURN MY PHONE SERVICE ON ALONG WITH RELIABLE SERVICE!!!!!

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AlexTrac
Medley, US
Jan 17, 2023 4:32 pm EST

Hi there EmeraldBath. This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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11:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

SafeLink Wireless Phone stopped working Jan 03 2023, called put on hold 250 hours since, 200 tech support ppl, most very rude, ran up a $500 bill.

Phone stopped working Jan 03 2023, called put on hold 250 hours since, 200 tech support ppl, most very rude, ran up a $500 phone bill on me. Pouring out lies thats its this or my phone when its all THEM. No data no phone calls no texts plus they stole all of my carry over data and minutes! Costing me $2,000 at least in business dealing with no phone. Lost my Home over this and it still does not work!

Desired outcome: Fix the Network. Get my phone working get my data and minutes back or I SUE FOR DAMAGES

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AlexTrac
Medley, US
Jan 17, 2023 4:31 pm EST

Hi there Dang am I mad. This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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10:47 pm EST

SafeLink Wireless The representatives how rude they are and them not doing there job

Bc I thought my phone had gotten stolen so I reported it the representative was very rude so I asked to speak to another representative and she was also rude but told me my phone would be locked I recovered my phone the very next day and I called them and they told me it would be 24 hrs and my phone would be back on. My phone is still not on so I called th the next night and I had talked to 4 different people already and they keep mashing buttons saying there's a technical problem w

Desired outcome: My phone is still not on

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AlexTrac
Medley, US
Jan 17, 2023 4:31 pm EST

Hi there Jamie gipson. This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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12:09 pm EST

SafeLink Wireless Safelink service mobile phone

Safelink service was not active for phone calls on 1/3/2023 emergency calls only. Internet service still working sporadically. Was not able to call safelink or text for help fixing problem, (no sevice) I had to purchase another phone and minute card just to contact them. Contacted them twice both times to troubleshoot phone. Phone still not working after being told to not use my phone for 30min then turn phone off then on make a call . Still not working. On 1/5/23 third time calling safelink let them know my Sims card states not registered with network phone still not working. Was told by safelink tech support that they are having problems with the network on their side, tech said they would call back tonight at 6pm , to check if my service is working. I have checked online no reports from safelink saying their service is down or having problems. This has cost me financial and physically unable to complete medical tasks started online and saved on phone.

Desired outcome: Answers to why service is down and when problems will be fixed with their service.

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AlexTrac
Medley, US
Jan 17, 2023 4:30 pm EST

Hi there Phowles3. This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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1:51 pm EST

SafeLink Wireless Safelink Wireless service

01/04/2023 - 1:30 pm

Phone stopped working so I call safelink. They said I needed a new sim card and would mail it to me. the person I talke to was beligernt through the process.

Recieved the new sim a week later. Followed the steps to send a text to 611611. Nothing happen when I did this. Called support and they activated the new card and told me to install the new sim. Said to call back if I had further problems.

Inserted the new sim and now I keep getting a message that I have no mobile service so I am unable to call customer service. Reinstalled the old card hoping I would be able to call them. Still getting the message of no mobile service.

So I tried using the online customer service an of course none of the link work.

Now I have a phone that won't do anything. This is the worst company I have had the displeasure of dealing with.

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AlexTrac
Medley, US
Jan 17, 2023 4:29 pm EST

Hi there JLK007. This is Matt from Safelink Wireless. We do apologize for the inconvenience that we have caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please give us another opportunity to further do the process and make sure you're getting the best service. For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us, or call us at [protected]. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

SafeLink Wireless In-depth Review

Website Design and User Experience: The website design of SafeLink Wireless is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the information you need. The color scheme is pleasant and the fonts are legible, enhancing the overall user experience.

Eligibility and Enrollment Process: SafeLink Wireless has a straightforward eligibility and enrollment process. The website provides clear guidelines on who qualifies for the program, making it easy to determine if you are eligible. The enrollment process is simple and can be completed online, saving you time and effort.

Coverage and Network Quality: SafeLink Wireless offers reliable coverage and network quality. Their service operates on a nationwide network, ensuring that you have access to a strong signal in most areas. The network quality is consistent, allowing for smooth calls and data usage.

Plan Options and Features: SafeLink Wireless provides a variety of plan options and features to cater to different needs. They offer both voice and data plans, allowing you to choose the one that suits you best. The plans come with features such as unlimited texts and a certain amount of data, ensuring that you stay connected without breaking the bank.

Customer Service and Support: SafeLink Wireless offers excellent customer service and support. Their representatives are knowledgeable and friendly, providing prompt assistance to any queries or concerns you may have. They can be reached through various channels, including phone and email, ensuring that you can easily get the help you need.

Additional Services and Benefits: In addition to their basic services, SafeLink Wireless offers various additional services and benefits. These may include discounted or free smartphones, free minutes or data, and access to emergency services. These additional services enhance the value of their plans and provide extra convenience to users.

Pricing and Value for Money: SafeLink Wireless offers competitive pricing and great value for money. Their plans are affordable, especially for individuals or families with limited budgets. The features and benefits included in the plans make them a cost-effective choice for those in need of reliable wireless service.

Overall User Satisfaction and Ratings: Overall, users are highly satisfied with SafeLink Wireless. The company has received positive ratings and reviews for their reliable service, affordable plans, and excellent customer support. Users appreciate the value for money and the additional benefits provided by SafeLink Wireless.

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