SafeLink Wireless
reviews and complaints

It has been another week now, my service is still not active and I am still getting hung up on and still getting the run around when I am able to get a rep on the phone. This is a real be problem with straight talk. I am suppose to have unlimited talk and text and data...I have nothing and I'm asked what type pf service plan do I want. So, are you all cutting our phones off with the hopes of us purchasing plans. If we could do that, we would not need the free phones or services. This is unacceptable behavior.

email: [protected]@gmail.com

phone number in question about: [protected]

I also have my approval information from national verifier and I have my phone that I was using until you all cut me off for no reason. I was not a consumer for even a month yet.

Shirley Cannady

Customer support was rude, and hung up on me while I was still trying to ask a question. Their business practices would not let me verify my account even though I was obviously the owner. Later I suspect that they spitefully tried to sabotage me and lock me out of an account that my disabled mother has relied on for over 11 years. She almost lost access to her account and phone because somehow her email was removed from verification. I've had several interactions with their employees, and they are usually disrespectful, hang up, and refuse to help, acting as if they are irritated by your inconvenience. There are several bad people that work for this company, and give it a bad reputation. There is a disrespectful culture amongst their technicians. Luckily, one person that I came across actually assisted me, but overall, this company's culture does not care to assist people, and needs to be re-constructed as far as employees and business practices

I was waiting for a replacement phone since may 5 2023 and I have not received it yet so I called and was told it was wrong address and it was sent back to warehouse now it's been almost 2 months and now my plan says it's cancelled I still have not received the replacement phone and I have been cancelled if it is a lifeline for emergency why don't I have a phone or service

My phone service has been cancelled. It was working this morning 6-30-23 and then suddenly was not so I went to my SafeLink account and it says cancelled. It also says see details but there are no details. I don't understand why this has happened but this is the only phone that I have and I need for it to be working. I contacted customer support and they were supposed to call me back but I have yet to receive the call. I have hed this service for 2 months with no issues and nothing in my life has changed so I do not understand why my service was cancelled.

For the second time being a safelink customer, I am yet again very disappointed. On 06/30/23 used my cell phone as regular as any other day...around noon, no service, no data, no nothing. Called customer service several times only to be railroaded by several reps each time, even was placed on hold then hung up on. Was even told to call NV, no luck there either because it was only a recording each time I called and had no idea why I needed to call them, I have not been a safelink customer a month yet.

Unhappy Customer Shirley Cannady

EMAIL:[protected]@gmail.com

My replacement phone was lost by ups in nov 2022 in knoxville tn. I have been told a replacement was on the way it is june 2023 still no phone I am in the gov sponsered free program this has already caused me to not be able to put a appp on the phone for medical testing I need a phone for my medical issues I have contacted them many times and keep getting lied to they say the phone is on the way still no phone they have even given me ups tracking numbers that dont exesit still no phone

i have been having issues with safelink cutting off my service. in the last 2 months or less its been deactivated twice. most recently canceled. the last 2 times my online account does not state a reason. moreover, it says, "see details" but, in the last 2 times. no where can i find any details online. the last 2 times my issue was resolved. however, in both cases i am not given a reason why my account was deactivated. Now, i have to contact them again to see why my account with safelink service was canceled. Again, in this issue no information is provided online. it just says, "see details".. there are no explaination given on my online account.

I am enrolled in the life line program and have a valid national verifier Q- application Number. I am disabled and Qualify for the service. last November I had to re-certify for the lifeline program. Ever since then on the 7th of each month my phone goes off and I call CS i get someone that can barely speak English reading a script telling me I have to go to their website and re-certify and wait 24 to 72 hours and my phone will be back on. i call back 72 hours later a get the same thing. Usually it takes between 7 and 10 days to get to someone that can get my phone back on... every single freaking month because nobody updates the system . i called national verifier and had to have the multiple applications deleted.i am sick of it...

I received a safelink phone in the mail I did not know I was getting. Stating that I would get free unlimited talk, text, and DATA with my ACP if I switched to safelink. So I did. However, I wanted my number ported over. I did not want a new phone number. When I called to switch carriers and port my number over, they did not port my number. 22 phone calls. 22! And 8 days later. 8! They finally successfully ported my number. However, they did NOT apply my ACP. Which was the whole point. I still can't use the phone. I still have no way to make or receive calls. Today is day 10. 10! They still haven't applied my ACP. Which doesn't exp. Until 7/30/23. Today is June 1, 2023. The INCOMPETENCE is stunning.

My phone was stolen I'm retired disabled and elderly don't see very well don't make a lot of calls my phone was stolen when I try to report it there ask for my info I give them everything then they ask for 4 didget code to accy it's all go and to verify my account they ask for numbers I give them and they can't verify they say

A theif has my phone email banking info health information

I called C. S. Multiple times a day to get my benefits fixed. Ia am approved for the lifeline and acp plan but still isn't showing correctly or working correctly. When I do call C. S I will always get a different answer with no solution. My mobile hotspot has never worked. They [censored] off my service and wasn't suppose to. I went over 4weeks without any Datta or texting. Everyone of the C. S. Agents were very friendly and tried to help but I have a feeling they do not proper training. It's not their fault the company is lazy and too cheap to pay for at least 6 weeks of paid training. Working as a Verizon customer service agent I was trained for 6 week with pay and when I hit the call floor I knew my job. Verizon is very big on making sure the C. S. HAD EVER TOOL AND RESOURCE TO RESOLVE THE CUTOMERS ISSUE

My mom had Safelink phone service. Since last week her phone didn't work and she was not able to call anyone, I called the customer service and they told me that since the company is changing from T-mobile to Verison her old phone does not work anymore and I need to get her a new phone and sim card which I did. I called to transfer her old phone number to new sim card and activate the new phone and it took 3 days of calling and talking to almost 9 agent and tech support but still they were not able to resolve the issue and almost half of the agents after were not able to find what is wrong simply disconnected me and I had to call back and start all over again.On her new phone it keeps saying that there is no network available. They checked everything on her phone, simcard, connection... and everything seems right but still she does not have any mobile service on her phone. Finally today I was able to talk to one of the managers and after checking everything again he said that he needs to update something in their system and will call me back in half an hour to check everything which unfortunately never called back. It you really care about your customer you will follow up with them and call back until resolve the issue or if you can not solve it, you can come up with alternative solution or at least send a phone with sim card with everything already set up on it. I appreciate some one follow up in this matter.

I am disabled trying to get my disability. My phone got knocked out of my car n it was run over. The screen is shattered glass is coming out of it. I can't answer phone calls or get on any social media. My grand daughter can't play her games on it because I'm afraid she will get glass in fingers. I have called safelink 3 different times. The first 2 callers said they was going to talk to there supervisor and the warehouse and call me back in 15 minutes. But this last lady was rude. She didn't do the troubleshooting that the lady before her said needed to be done. She just said she was sorry but there was nothin that she could do to help me.

Issue #1 last year 2022 my phone stopped sending and receiving text messages. I thought it was my phone which was a S9 plus. I've used this phone for years. So I went threw all the settings and even factory reset the phone. I put the sim card into my new S20 and have the same issue. I contacted customer support and they informed me that they switched over to only Verizon so my sim card is locked and I will need to order a new sim card. They never informed me on this so I missed out on the free sim card. She refused to replace it and told me to order one. It's only a few bucks but if they upgraded then you would think they would have to replace everyone's no matter when.

Issue 2 my dad ordered his free sim for bring your own phone. He put the sim in to activate it and it says no sim. So I contacted customer service and was told that he had to order a sim that is compatible with his phone which is a T-Mobile. Which we did. So I ordered him another one and same thing happened. So I contacted customer service again. They told me he has to order a Verizon sim card. I told them that the other person said to order a T-Mobile. I asked if they will be replacing the one we just bought and they said no they can't and we have to order another!

What kinda joke is this? Obviously it's your guys fault for giving false info so why should he order another one? This is on you guys and should be replacing it free of charge... Your customer service sucks and definitely needs a training course.

I'm not new and I know that y'all have the ability to replace things. Seems to me like you are trying to squeeze money from people that are low income.

You guys owe us 2 new working sim cards! If I would have known the horrible service you give I wouldn't have picked you guys as service. Do better and be honest to us. Do your job correctly.

My phone stopped charging in December, I reached out to Safelink and I was informed I qualified for a replacement phone. January arrived, & no phone, I spoke to another agent who informed me to send the damaged phone back. I mailed it was confirmed it was received 1-24-23. Called every few weeks, spoke to numerous agents, was informed it would be sent, give it 3 days, give 10 days, its been shipped, it hasn't been shipped, warehouse has it out of stock, then finally in March an agent asked if I would take a different model. He said give it the famous "3 days" and now it's April 10th and still no phone. It was escalated, expedited, tickets created and as of today, this is still not resolved. I have never experienced ANYTHING like this before.

SafeLink unable to download my lifeline benefits with new Verizon sim card inserted.

Two weeks no phone

Member since2017

No helpful customer service

Phone deactivated march 24

Calls each day include hangups and no return calls

I go round in circles and as a senior citizen I am very disappointed

Can't seem to get access to calls and minutes. No one helps. Is it because I am poor?

On approx Feb 15 I called to order a new phone. I spoke to someone prior to that date and they said I was eligible. Then after waiting 2 to 3 weeks I called back at the beginning of March and the person I tried to talk to who I could barely understand said I had lied to them about something and was ineligible I told every single person I talked to exactly what the entire situation was and my problem these people can"t comprehend english. I have called the better business bureau and federal trade commission they said to try to resolve the matter directly with safelink first

My Name is William Edwin Hoskins Jr. Born 12/01/1956 . I'm 66 Years old and was told by DFS Department in Jefferson City Missouri to sine up with SafeLink and did a Month ago and Your system still tells me that My Legal name i was Born with is NOT A VALED NAME Please For GOD"S sake do something about your system it's Busted . William Edwin Hoskins Jr . and I dont Have a Phone and Need ONE.

My phone screen got severely damaged. I called to get a replacement phone. I was told no worries. Phone was suppose to be delivered March 13, 2023. On March 14, 2023, I had not still received my replacement phone. I called safelink and found out it has not left the facility yet. I am sick can't call my doctor to get an appointment and I have heart failure. The whole purpose of the government phone is so disabled citizens can stay connected to there doctors and family.

I enrolled and qualified for Lifeline.

They sent me a tracking number but number was completely wrong.

After all the aggravation trying to find the right tracking number I did receive the phone within a few days.

So far I am happy that I have a phone.

The need to email right information when they send the phone.

Supposed to been shipped by UPS , no such luck. I checked USPS, No such tracking.

Then I transferred number to FedEx later after receiving phone and it says

your package is In transit. Pending delivery, Pending delivery date.

What ever tracking number was given , that item is still in transit.

Any way, I got my phone and I am happy with it.