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I went to the Ross store on 75th Avenue and Bell in Arizona today and I found a white skirt and there was no price on it. I went up to the line and there were 20 people standing and the lines were not moving and asked someone if they knew where I could go to find out the price of the skirt. She told me that I would have to wait my turn in line and then I would get the pricecheck. I waited in line for 20 minutes. I watched Anna, the cashier drop one of the pots that a few people ahead of me was buying and she didn't even apologize. She said that the top usually is on there harder. So finally my turn comes up and they call Nelly to do a pricecheck. She comes up 10 minutes later with a blue skirt, looking remotely NOTHING like the skirt I want to purchase and tells me that the skirt is $12.99. I said to her "this skirt looks NOTHING like the white one." So she said "okay, you can have it for $9.99. I was appalled and asked Anne if that was the way that Ross did things, just makes up prices? If that was the case, I wanted the skirt for $7.99. Anne said "Have you ever seen the way the store is? There is stuff everywhere, it is impossible to find anything." How is that professional customer service? I said not my problem. The skirt could have easily went into my purse because it's not even being accounted for. I asked her if they just make up prices? Is that the way it works? Where is the book with the UPC's like any other store would have? Then Anne lost her patience with me and said "do you want the manager?" I said "no, I want you to stop your tone with me." I paid for the skirt and went into my car seething and called the store to speak to the manager. The joke was on me. Good old Nelly who can't figure blue from white answered as the manager. Now I can't even find the corporate office online to complain. It wasn't the fact of the price of the skirt, but what kind of business conducts like that when they "make up" prices for their apparel? I didn't appreciate the way I was treated either. The place is a dump, impossible to find anything on the racks. Once, a friend of mine broke something and we ended up cleaning it ourselves because no one would bother to get us a trash can and mop. Another time, I used their filthy facilities and a cockroach was on the wall. Why do places like these pop up everywhere and why are they shorthanded and hire the RUDEST people...
I do have to agree, Ross is no Macy's but I'd rather pay 60% less at ross then an expensive department store. The store in my area is pretty clean and I don't mind shopping in there. Just because you shop at Ross doesn't mean that you are lower class, it means that you are smart and you pay less for the same item. I am sure I am not lower class and I love it there.
I would love to know where the people that claim the stores they visit are always clean & no one is rude! As a military family we have live all over the US and visited multiple Ross locations. I have yet to find one where it was "easy" to shop, where they are staffed sufficiently and where the restrooms and dressing rooms are clean. There are usually 2 cashiers, yet 4-6 people in the dressing room area where only 1 or 2 will be actually trying to hang or fold close and the others are jabbering away about personal stuff. My daughter was completely ignored when asking for help in one store (she's 14) and I said, "Excuse me." multiple times to get an employees attention. The employee finally turned around and snapped, "What!" I said my daughter had been standing there for more than 10 minutes to ask a question and the employee said, "Well, I'm on my break so she'll just have to wait longer or figure it out herself!" Another employee in the fitting area had told my daughter to wait, because they had to clear out the clothing from the stalls first and my daughter's question was just whether she could use the fitting room yet since it looked like they were done "cleaning." I felt we were very patient and neither my daughter nor myself had done anything to deserve being treated that way. We didn't stand there huffing & puffing, making any faces, making any snide comments, etc, that I have seen rude customers do. I've worked in places that were understaffed, so I can sympathize with what they are having to deal with and I try really hard not to be one of those customers that just makes the day worse for the staff. We no longer shop at Ross, because it seems to be the same everywhere we've been. The deals are great, but just not worth the hassle of digging through a sea of clothing to find what you like and putting up with staff that just flat out does not care about the customer (yes, we've met a handful of employees that were friendly, but the majority seem to be ignorant or want everyone to be as miserable as they are) just to save a couple of bucks. We have not shopped at a Ross store in 3 years and have survived, so I can't imagine subjecting ourselves to that type of headache again.
I go shopping at Ross in Bel Air, MD when I have time to search-it doesn't bother me. Never had a rude employee, the bathrooms are always clean, and I have never waited longer than 15 minutes in line. The store I shop is not always the neatest, but I always manage to find great bargains-yesterday one pair of shorts, one skirt, and one pair of capris, all for $19.50! At Macy's I probably would have paid $45 plus. My sister and niece both use to work there, they said the store is way understaffed, and between getting new merchandise out on the floor and then keeping it neat is almost impossible for the few people working there. I think all the people who don't like shopping there should do just that-I have encountered long lines, rude salespeople and untidiness at stores that charge MUCH more!
I would like to say that I have 5 children and love to find good deals but I have never been so disgusted in my entire life. I was shopping at the Ross on Hwy 6 in Houston texas and it was just me, my wife and my then 4 year old son. There was a child in the toy section along with me and my son and the little boy was bouncing a basketball. It was then that a woman ,with a manager tag on , said "you need to put that ball down!". The little boy did as she asked and then proceeded to walk toward his mother when the ball fell off the 2nd shelf where he put it and the woman came flying around the corner, once again, looked at me and said " I told you all to put it down!". I told her she was rude and that the boy didn't belong to me. She never even apologized. And if that wasn't enough for me, my wife got up to the register and they did the same price crap of not knowing the price of anything and just having to guess at it. It's bad enough that we had to wade through clothing on the floor and put up with Ross personnel not being available for their customers, but to top it off, Ross gets to make money off of those who need a break and because of this we have to put up with your sorry performances of professionalism. I myself have decided that saving a little money on flawed clothing wasn't worth the attitude of your snotty employees and have decided to shop where complaints are taken seriously. Someone needs to buy out Ross and do a major overhaul on the unhelpful and very rude employees as well as clean up the pig sty. I've tried another one of your stores seeking some kind of professionalism (the store off of hwy 1960) and once again was not surprised. Give us a break and clean up your act...
My local Ross store wasn't "trashed," no clothes thrown on the floor. Sure, some items were hung on what seems like random racks. I assume it was other customers doing this.
My complaint is about the lack of selection of what I was looking for (the Men's section, a tiny corner of this store.)
There was not one pair of new-looking, normal jeans. Everything was of the "distressed denim" sort. I'm looking for jeans to wear to work, I'm a laborer, so trust me, they'll look like that, all stained and frayed, before too long all on their own.
Yes, I know this stuff is supposed to be fashionable, but is it too much trouble to stock some good ol' NORMAL JEANS? I've been wearing the $10 Wal-mart jeans, and while those may be OK for everyday casual wear, they do not hold up quite so well as far as being work pants. I was hoping Ross would have something like that.
General comments about complaints against Ross:
First, how many places are you going to find bargains on brand items at the prices you find at Ross?
Yes, many of the stores are a mess and yes, compared to other stores where you pay a premium to get clothes, some Ross stores are a war zone. But guess who makes the mess? Yes, uncaring and dirty patrons, mothers with kids who leave diapers on shelves, among other things. People who have no manners and think that employees are their slaves. It is a total lack of respect for the people who work there at a minimum wage. So the lines can be long at times, but isn't a little discomfort worth it if you find great deals and you leave the store with outfits, shoes, etc. at real good prices.
Nobody forces you to shop at Ross and if you are not happy with the way things are run, there are many other cleaner stores where you will pay a mint to find the exact same items. You will not necessarily be waited on with much more customer service, these skills are on the list of "endangered" manners.
I have been a Ross shopper for quite a while and yes, sometimes, I get a bit annoyed but I do not blame the employees, I blame the careless patrons.
No, Ross is not Macy's nor Nordstroms, but... that does not mean they can't keep their store clean. Just because their prices are low does not dictate the cleanliness of the place. Every single Ross I have been in has been a mess and apparently it is viewed that way by many others.
Ross also has the longest, slowest lines. How can all their employees be so incredibly slow? I have noticed in the few times that I have been to the store, which is much more infrequent than it used to be, the employees are of little help. It's as if they all hate their jobs and if you ask a question it's not in their job description.
I can do without Ross all together... it's one of those places that fills the urge to dig through stuff and look for a bargain. I rarely have that urge. I much prefer the clean, wide aisles of the finer stores where there isn't a fuss about returns. Even the Target, Walmart and even Big Lots (formerly Pic n Save) nearby are clean and orderly. Ross needs to get it together, there isn't an excuse for the way they run their stores.
I think upper management is in to understaffing to save a little money. They need to consider the fact they are losing money by losing customers.
Alright i am a current ross employee and i feel that the people that get all pissed off when a price check needs to be done, or when they find out they can only get store credit for returns after 30 days even though its clearly written on the back of every receipt, need to realize what ross is. People need to understand ross is a discount retail store, the key word being discount, and while discount shopping several things are different the first is the mess. Hundreds of people come in each day to the store and with the usual 5-6 employees working afternoon to evening shifts it is almost impossible to clean up after that many people and on busy Saturday or Sunday rushes where there are always lines so do you really expect me to ring you up do price checks and clean up your ###(which can be a shirt on the ground to dirty diapers and breast milk bottles on shelves) and as for the seemingly constant short handedness, due to low wages and RUDE customers its hard to keep people for that long, and we are not lying about that there has been a now hiring sign in the front window of the store for over 8 months. and the last thing as for not being able to find an exact match for your price check, so much merchandise comes through the store that we don't have a normal inventory system so yes prices are "geused" and i don't know about every cashier(and that is my position and all i do my whole shift so i have a little experience) but i have never had a customer benn unhappy at the price i have given them for their unmarked items and when i have to call a manager/supervisor and the price they give seems unfair i lower it to try and satisfy the customer best as possible. So please try and understand why ross is like it is, I have the four most competent managers and supervisors i have ever worked with and our store is constantly a mess and unorganized, so think maybe its the customer that can make a difference to help even more than the employee (because i don't leave the stuff i come in the store with on the floor or drop cloths and not have the decency to pick it up).
Do you think that the employees go to work everyday and trash the store? NO, it is the customers that treat it with total disregard. They are the ones that knock things on the floor and they are also the ones that make a restroom filthy! If people want a great bargain like they can get at Ross, why don't they try treating the establishment with a little respect? How do you think Ross can give such great deals? Obviously, the overhead has to be kept down or they couldn't pass the bargains on to the customers! Give them a break, I love to shop there, I always find great deals and treasures!
I have been a loyal customer at Ross since I discovered it's wonderful-ness 8yrs. ago. I live in California and have been to many of the Ross branches here. Everywhere from Modesto, Sonora, San Francisco, Tracy, etc. I love their deals and prices. I have noticed that every once in a while there will be an item on the floor, or where it doesn't belong. Or even an occasional 2 piece where one of those pieces is misplaced. But to be perfectly frank... what do you expect? This is not Macy's or Gottschalk's! It's the same if you go into a K-mart or Walmart. Lower priced stores have lower class customers. I have never had complaints about Ross ever. Sure, occasionally you may have to step around a shirt lying on the ground but the other hand is your total purchase price is up to 60% less than dept stores. So do I care if there is an item on the floor occasionally? NO! If you don't like it dont shop there, why do you people feel the need to get on and dis a store like this. And it's very rare that I come to a Ross store and encounter a mean or useless employee. Sounds to me like you had a hissey fit in the store, and there was a line before you, my guess is the was a line after you. The employee probably was just trying to get you rung up and out so she could continue to help others, and when your ranting and raving about stupid stuff... that's not helping anyone. Besides, what did you want her to do, she had an irate customer, and a line. She just asked you if you wanted to purchase the skirt. And when that pissed you off, and made you even more unrational, she asked if she could get you her manager. What else did you want from her. If I ever worked at Ross thats exactly what I would have done too! As far as dirty facilities; Only in San Fransisco have I ever seen an unkempt bathroom. Usually all the other stores Ive visited have wonderfully clean facilities including restrooms and dressing rooms. And as for the price of the skirt; I am no genius but I can tell you from experience that they only get a small amount of each item, that's why the low prices. And if some customer rips off a price tag, they are not mind readers. And when you do check out they will have to look for the same skirt. If they cant find one, and only if they cant find one, hence the 10 minutes you waited, they will then bring up a similar item. So no it may not be the same color, brand, size but it was similar I'm sure. That is a better option then pulling it up in the computer and looking up an item they have no clue how to look up, since they could be in the comp by brand name, color, skirt, pattern, style, etc. I cant speak for your store of course, but in the case of my stores... Keep up the great work. They continue to be wonderful places to shop. And all I can say is if you have any issues with Ross, stop shopping there, its that simple. But don't go around wrecking it for the rest of us. Thank you.
I'm a long-time Ross customer. Sometimes I question my sanity. I agree that the stores I've visited (5 in two different states) are very unkempt and in places downright dirty. In the Palm Harbor, FL, store which is my regular store, I don't like going into the dressing rooms because they are filthy, and struggle to keep my bare or stocking feet from touching the floor when trying on pants. There have been times when there have been more than 15 people in each of the two open register lines, and I have had to regrettably drop my merchandise by the register and leave. They are constantly understaffed. I don't know if it's because of the working conditions that they can't keep people or if they're just too cheap to staff appropriately. I used the restroom the other day, and it was disgusting.
I would rather they raise their prices slightly and take care of their associates and stores. TJ Maxx has higher prices, and I much prefer shopping there because the store is staffed and clean.
I have to say that I've never run into a rude employee at any Ross Store. This surprises me, because they are so overworked from the store being understaffed that I wouldn't doubt that some may have attitudes. But thankfully this has never been my experience. In fact last week I was there, and the two cashiers were working like crazy to clear the queue. There is no excuse for rudeness, but I could see how this could happen.
Ross executive management needs to do something about this, or they're bound to go out of business. I'll only go so far for a bargain.
At least at the Palm Harbor store, the cashier tries to fold the clothing before placing it in the bag. In the W. Los Angeles, California store, I was truly amazed when I saw cashiers LITERALLY wadding up each piece of clothing and throwing them into the bags like they were trash.
Anyway, the Ross Stores Corporate Office is located at:
Ross Stores, Inc. Overview (ROST)
4440 Roseweood Dr
Pleasanton, CA 94588
[protected]
It wouldn't be a bad idea to take your complaints there.
Hi my name is jj, i currently work for ross in merced, ca. I am extremely sorry about what happened and for all the other complaints against ross. I currently am a full time home department associate. I still get paid min wage, and i have to usually clean most of the store up by myself at night when i close, due to lack of scheduling. If anyone with a complaint wants to know about any policies, please ask me and i will respond quickly. Customers are what this business is about, and if any ross store isnt willing to take that extra step to assist the customer, then i will help in any way i can to help you. Please leave your complaint and email address in an email to me and i will respond and let you know how i can assist in helping you, since half our employers aren't doing their job. My email is john_cuzzetto@clearwire.net please email me. Thanks. Jj.