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Rooms To Go

Rooms To Go.com, Inc.

11540 Highway 92 East
United States - 33584
Customer Care
1 800 766 6786 0 0
1 888 709 5380 0 0
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Rooms To Go Complaints & Reviews

Rooms To Go - Florida, Jacksonville - Delivery and Customer Service

Posted: 2015-11-13 by    Reviewer26119
Complaint Rating:  0 % with 0 votes
My husband and I went into the local store on Monday (11/9/15) and picked out a sofa, love seat, chase, and ottoman. After the sale was final he asked what day I wanted delivery. He said Wednesday (11/11/15) is an all day time for delivery but Thursday and Friday will have time frames so the...

Rooms To Go - Sofia Vergera Dining Room Chair

Posted: 2015-11-11 by    Debiftm
Complaint Rating:  0 % with 0 votes
The set was purchased for our conference room. We only use it when clients come in, which might be once a year - no exaggeration. The chair has been sat in less than 5 times and the leg snapped off underneath me. There was not abuse or heavy use. It was poor construction I would really appreciate...

Rooms To Go - The rep refused to help me with the leather coach, which started to fade away

Posted: 2015-11-01 by    Reviewer42658
Complaint Rating:  0 % with 0 votes
I bought the leather coach from Rooms To Go. They gave me one year warranty, but I started to notice that the leather started to fade away. I called to their customer services and asked if they could something. When the rep asked about the warranty, I told the date when I bought the coach. He...

Rooms To Go - South Carolina, Greenville - Living Room Set

Posted: 2015-11-01 by    Reviewer66733
Complaint Rating:  0 % with 0 votes
Purchased furniture in 2011 and went in to purchase a leather living room set. Sales rep advised me that what i was purchasing was leather and now i find out it is a durabelnd. The first week my table peeled and there is no more wood on the sides. The first year my sofa and love seat begin to...

Rooms To Go - One payment late accrued $205, late charges are undercover interest charges for 0% credit

Posted: 2015-10-12 by    AptA4
Complaint Rating:  100 % with 1 votes
Was late on second payment because it was after 5p.. by phone. payment accrued a $25 late charge . Called to inquire next month statement.(April) Spoke with customer service in April regarding charge. April payment paid on time, late charge assessed, but reversed 2 days later. Customer service...

Rooms To Go - Florida, MIAMI - Living Room

Posted: 2015-10-09 by    Rochelle Weiner
Complaint Rating:  0 % with 0 votes
Purchased Living Room Set, Couch and Love Seat Combo, after 5 months of use, the couch sunk Rooms to Go, originally stated that both pieces would be exchanged, So far only the couch which was the defective piece was exchanged, now the love seat looks worn out compared to the new couch exchange,...

Rooms To Go - North Carolina, Charlotte - Delivery of a damaged bed and worst customer service

Posted: 2015-10-07 by    AlisaKlamm
Complaint Rating:  0 % with 0 votes
WORST experience of my life. We ordered a bunk bed that arrived today.. Damaged. I asked the driver if he knew the number to customer service and he told me he didn't know because he didn't work for Rooms to go that they were contracted out. When I finally got the number to see what I needed...

Rooms To Go Outlet - Florida, Orange Park - Bad Delivery my new furniture being dented

Posted: 2015-09-07 by    Reviewer81781
Complaint Rating:  0 % with 0 votes
I had a terrible experience with delivery with the movers of room to go outlet. they came in to delivery my furniture however, I receive them dented an scratch. Then they could not put the mirror dessert because they did not the right tools so they ask me to go to home depot and they will wait...

Rooms To Go - Ontario, Toronto, Ontario - furniture and appliance

Posted: 2015-09-05 by    Reviewer68175
Complaint Rating:  0 % with 1 votes
This is a store to avoid I made a purchase amount paid in full several promised delivery dates unfulfilled multiple phone calls to the head office and to the store where purchase was made I received nothing but lies and promises from different agents some claiming to be managers to no avail...

Rooms To Go - Damages caused by delivery company

Posted: 2015-09-04 by    Reviewer58856
Complaint Rating:  0 % with 0 votes
I purchased furniture from Rooms to Go on 6/28/2015.
On 7/6/2015 part of the furniture was delivered and the delivery people broke a leg off the sofa and gouged a hole in the wall. On 7/30 the replacement sofa was delivered. The delivery people gouged a second hole in the wall. I have...

Rooms To Go - Junk living room

Posted: 2015-08-27 by    Lucy Johnson
Complaint Rating:  0 % with 0 votes
Hi My name is Lucy Johnson, I have purchase a living room, @ Bay Area Store Houston TX. I am very upset that this living room is not what I have purchased, I have been calling, all over and over to get this matter solved, but everyone keep telling and giving me different phone numbers I end...

Rooms To Go - Four Failed Delivery Attempts

Posted: 2015-08-22 by    psebotherme
Complaint Rating:  0 % with 0 votes
Dear Rooms to Go,

Not only did you fail to deliver my sofa in proper working order the first time, you failed a 2nd, 3rd, and 4th time. Well guess what, there will not be a 5th. The customre service is pathetic and your company seems to not cair about anything dealing with customer...

Rooms To Go - Texas, Alvarado - Property Damage to Wrought Iron Gate

Posted: 2015-08-10 by    Doris Micheaux
Complaint Rating:  100 % with 1 votes
Received a furniture delivery on July 25, 2015 at my home at 4317 Oak Drive, Alvarado, Texas 76009 when the delivery truck backed into my 6 ft automatic gate, damaging it and moving the gate post out of alignment. Contacted customer service and reported the damage and was told the following...

Rooms To Go - Service

Posted: 2015-08-06 by    EJ718908
Complaint Rating:  0 % with 0 votes
Dear Mr.Seaman,

My name is Eboni Johnson and I am contacting you regarding a terrible experience I had with your delivery staff at 6:30am today.

I am terribly disappointed at the service I received this morning. I have been trying to get in contact...

Roomstogo - Leg to chair always breaking

Posted: 2015-08-03 by    Eileen J. Smith
Complaint Rating:  0 % with 0 votes
I bought a kitchen set last year from RoomsToGo. The leg keeps breaking on the chairs. The company did come out a few times. Now the warranty is up and I want to purchase a leg, but was told it is longer in stock (discontinued). I called three time and got three different answers. Now I have...

Rooms To Go - Appalling Customer Service and Wrong Product Shipped

Posted: 2015-07-23 by    Jeannette Calvo
Complaint Rating:  0 % with 0 votes
My email to Jeffrey Seaman, CEO of Rooms To Go:

Dear Mr. Seaman,

I am contacting you as a last ditch effort to resolve a problem I am having with a recent purchase from Room To Go. Unfortunately for me, none of the supervisors in your Customer Service department...

Rooms To Go - Texas, Frisco - Store Credit

Posted: 2015-06-26 by    Ganeshku
Complaint Rating:  0 % with 0 votes
this is the worst store (Rooms To Go @ Frisco, TX), i wud have ever gone.
first they delivered a faulty product, then end up getting some store credit.
now they wont give me a gift card for the store credit.

I plan to give this along with some more value to my friend...

Rooms To Go - Texas, Stafford - Horrible Customer Service and Delivery

Posted: 2015-06-15 by    L_Jenkins
Complaint Rating:  0 % with 1 votes
After waiting over two months on a backordered sofa, it delivered to me with only 3 legs. The delivery company and RoomsToGo could seem to care less. On 4/7/2015, I placed order 5515916 with the store location with a delivery date of 6/9/2015. The Reina Gray Leather Sofa (item 141183080) was...

Rooms To Go - Florida, Miami - Undelivered Merchandise

Posted: 2015-06-11 by    No More Beating Around The Bush926
Complaint Rating:  0 % with 0 votes
On June 1st, I made an online purchase in the amount of $599.00. This amount was charged to my Rooms To Go Credit Account. An additional $41.93 sales tax fee was charged to my Visa Credit Card account. The transaction was processed successfully. I received an email confirmation with an order...

Rooms To Go - Florida, Gainesville - Undisclosed add on charge

Posted: 2015-06-09 by    Annoyed in GA
Complaint Rating:  0 % with 0 votes
I bought a sofa and mattress set in October 2014. Not until today, when I looked at the folder containing the receipt did I see that I was charged $59.99 to "protect" a leather sofa. I never agreed to this, never authorized it, was never asked about it. Did I miss it when I signed their ridiculously...

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