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Rooms To Go Customer Care Service

Rooms To Go.com, Inc.

11540 Highway 92 East
United States - 33584

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Rooms To Go Complaints & Reviews

Rooms To Go - North Carolina, Hendersonville / Refusal of promised service

DawnVS on Oct 19, 2016
I bought several things from Rooms to Go less than a year ago. Within 6 months, the mattress (a Sealy) started to cave in the center. I dealt with it for a few months, thinking that it might just be me, but after months of backaches, migraines, and sciatica, I called customer service. They...

Rooms To Go (Newnan GA) - Georgia, Newnan / Sofia sofa set

Tisha Walker on Oct 14, 2016
Delivery today for sofa set, however they delivered but (wrong color). Rooms to go need to take consideration, I took off work for my delivery. Now I need to take off again, for an error on Rooms To Go behalf . Rooms to go will not compensate for my loss of wages or apologize which i...

Rooms To Go - Florida, Seffner / Sofa, chaise, ottoman/leather is peeling/would like a repalcement of furniture instead of instore credit

1117 on Sep 9, 2016
I purchased products 10/08/2011. In Aug 2016 the sofa starts peeling and discoloring. Contacted RTG, sent pictures and they advised the set is out of warranty and they could give me an in store credit of 412.00 and was told by Rep if I purchased anything I will be responsible for delivery...

Rooms To Go - Florida, Jacksonville / Couch and dining room table

Tandmgibson on Aug 27, 2016
We have purchased with R2Go for 15 years. Our most recent purchase was a couch and dining room table. Within 1 day of having the couch we were dissatisfied. We called and they said pretty much "too bad". We were stuck with it. Within 2 weeks of having the table the legs on the chairs were...

Rooms To Go - Tennessee, Chattanooga / Couch

Christy Gamble on Aug 12, 2016
I will never shop at rooms to go again. I have seen more people's furniture tear up within 2 years. My mom saw our exact set in someones yard to go to the dump. Thousands of dollars down the drain. We have had our set for like 3 years and take care of it even used their conditioning that...

Rooms To Go - Texas, League City / Sofa

Emmear on Aug 3, 2016
I purchase a living room set from rooms to go, it was suppose to be leather, now fours later it is cracking up and it looks like crap. I had a three warranty but guess what they say it is expired. They are selling pleather as leather, I paid 2000.00 for this cheap as furniture and now they...

Roomstogo / Nothing but headache!

Lana on Jul 26, 2016
So I have purchased $1000 worth furniture from www.roomstogo.com and they said I'll get it in a week. Several days later they called me and said they'll be here next morning. So I called my boss and took a day off. I spent the whole day waiting for these guys and no one arrived!! I called...

Rooms To Go - Florida, Clearwater / Bait and Switch Misleading Pricing and Advertisements

John Muz on Jul 19, 2016
I went to Rooms to Go with my nephew on 7/19/2017 at approximately 5:15pm and our salesperson was named John. We decided to purchase a Kitchen Table and Chairs for $475.00 and considering some theater seats for 1, 500.00 and Bedroom Set for $699.00 and would also need a mattress but we...

Rooms To Go - Florida, Boca Raton / Ridiculous delivery fees

Lully on Jul 10, 2016
I have been a loyal customer for years for Rooms to Go. I've never has to complain about anything I have purchased. Yesterday I purchased 2 pieces for a guest room. A bed and a night stand ...I would have wanted to get the 2nd...but REALLY charge for EACH piece for delivery!! That i...

Rooms To Go - Louisiana, New Orleans / leather Sofa

laura Monistere on Jun 30, 2016
I see someone else had the same experience I had on 1/11/15 color fading off. I even purchased leather protector and extended warranty. Another $378.00. Someone came out and touch up the color, but as soon as I applied leather condition color came off, on my cloth! have called to no avail...

Rooms To Go / Rooms to go furniture

Helen Blasko on May 22, 2016
Purchased a living room set with options spent over 5, 000 when furniture showed up the lamps had some dents in them so we called store we purchased from and we where told we would have to have the company send a truck to pick these 2 lamps up(of course you get charged for this)then we had...

Rooms To Go - Texas, McAllen / Langdon Point Loveseat

sleeknight on May 8, 2016
I purchased a Langdon Point loveseat on the internet on 4-11-16 for $687.37 including shipping. The first loveseat was delivered but it was torn and a replacement was ordered and delivered on 4-22-16. On 5-6-16 the loveseat was reduced in price to $475. I called Rooms to Go to see if I...

Rooms To Go - Texas, Sugar Land / customer service

Lisa Kouri Longworth on Apr 30, 2016
I bought a headboard, night stand, chest of drawers, queen mattress and box spring, and queen bed frame from Jennifer Chao at store 2304 in Stafford on 4/20/16. I didn't buy the rails and footboard to the bed because I was afraid of the room size and whether it would fit. Jennifer didn't...

Rooms To Go - Alabama, Montgomery / Living Room set.

Andrea Ack on Apr 20, 2016
I purchased a living room set from Rooms to go and was told the I was buying a real leather sofa. I purchased the leather protection as well, which wasn't cheap. 3 years after I purchased it, the couch stated pealing. I called them and they have me a quarter of the cost of the whole set to...

Rooms To Go - Florida, Altamonte Springs / Living room set

Rajae on Apr 5, 2016
The worst quality aver ! I purchased a dining set 6 mounts ago and now it's need to go to the garbage ! The sectional sofa is saggy and a comfortable, the fabric protection doesn't protect, the swivel chair broke done ! The stone table looks like it has been 20 years old because everything...

Rooms To Go / Sectional/ damaged goods and horrible delivery timing

steph1980 on Mar 12, 2016
We purchased a sectional about 4 weeks ago and paid the ridiculous fee for delivery. waited 2 weeks for it to arrive. Three men incompetently tried to fit it in the door by ramming and sliding it to make it fit. The problem was the ottoman was wrapped up in it making it too wide. When the...

Rooms To Go - Texas, McAllen / Lies.. Living room set

Reviewer20363 on Feb 27, 2016
Rooms to go is the worst experience I have ever had with a furniture place!! I got a living room set beck in December of 2015 for my dad who is . It took them 6 weeks to deliver it and the recliner that they brought with the set was incorrect. They left the wrong recliner and gave u...

Rooms To Go - Florida, Miami / Home theater furniture

Tayvin on Feb 13, 2016
I bought a set of home theater reclining furniture a few months ago, at first it seemed comfortable but now after a few months I notice that I am sinking into the seat as if there was not enough support and the lower back area is not offering enough support either. I find myself pulling...

Roomstogo - North Carolina, High Point / Area rug

Reviewer13711 on Feb 12, 2016
I bought this area rug along with furniture at roomstogo and area rug delivered was a defect one. when i called them they came to assess it after a month and confirmed that it is defect one. after 1 or 2 weeks they called and told that is defect one but they cannot replace it as that rug...

Rooms To Go - Florida, Melbourne / Rooms to go - leather sofa and loveseat falls to pieces

Rooms To Go on Jan 21, 2016
I bought from Rooms To Go for many years but, never again. I bought a leather sofa and loveseat with the extended warranty. Shortly after a year, the leather color starts pealing all over the place on both pieces. I called and they said since it’s been a little over a year it’s not covered by...

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