Rooms To Go

I bought a table and chairs set at the Brentwood Location in July and have had nothing but issues…

I have done a review already on google however, nothing got done so, I guess I will try here.

When the table was delivered there was nothing wrong however, the moment I sat on the bench 6 little holes showed up, when you pushed the bench in the table stain rubbed off on the white cushion. I bought the extended warranty and was told to call them, then they told me to call the store the issue was I was tossed around. I kept trying to get someone to come out and they sent there “service” guy. he said he would tell them that this needs to be replace and to throw away the cleaner that they offer for free as it will stain not clean. Ok so, tossed that. then the store came back and said they didn’t see any issues…oh no I want this replaced. they sent there repair guys out the bench was 6 inches shorter in height and about 3” to short. So I sent it back. They came out again after a long day of delivering and guess what they sent the same thing. They were so mad they called their manager and was told to take the cushion off and see if that would work. It did. They took off my extended warranty without an email or saying they would do it. I did ask because I was so frustrated.

Now a couple months later…

my daughter came home and made some rice, put the bowl on the table since it is a dining room table. When she was done eating there was a nice round circle on my table this table was only four months old and now I have a stain by a food bowl. That evening I made dinner and put my plate on the table that left a ring on it as well. I called the store and they said too bad so sad we’re not gonna do anything about it so I thought OK I will go down there so I went to the location the lady that was the customer service she had a A wrist thingy and she had a little stress ball that she was working on. She at that time told me that it’s too bad there’s nothing they’re going to do about it. I should not put pots and pans on my table. I was like what? That doesn’t make sense who does that these are actual dishes. I said I don’t want to do another review but, I will she took her Stress ball and threw it Great Customer Service!

A new manager came out and his name is Terry Stapp he at that time told me that he would help me get this figured out one way or another he called the area manager at that moment and they said the only thing they can do is send somebody out to look at the table Of course they would not give me a day or time. I sent Terry an email saying that I have not heard from anybody. When will I hear from someone? I did get a callback immediately from an Amanda she said that she is a manager for customer service and there was nothing that she could really do except for to send out her service guy once again to look at the table she made me wait four weeks because apparently I live ”rural”.

December 6 I was to be stop number four which would’ve been at 10 o’clock estimated arrival at 10 o’clock I looked at my email and it showed that it stop number four was Skip and he was on stop number five so I called the customer service, she answered, and told me that he did not have the correct address so he had no idea where he was going (Here is another lie) when the guy showed up first thing he said is I was here before I said yeah. He looked at the table and he told me he did not see anything. He told me you would take pictures at a high resolution, and he would get back to me. I basically told him to leave.

I have emailed Terry on December 11 requesting to talk to an area manager and have yet to hear anything. I also requested I did not want to talk to Amanda because she was very condescending and rude.

My last email was December 16 requesting to hear from somebody as I have not heard from someone.

I spent a lot of money on this table for it to look the way it does. I either want the table replaced or I would like my money back. If I do not hear from somebody within the next 24 hours, I will dispute my charges.

Bought a set of bunkbeds for rental. They were told there was a winding road and not to use a large truck. They sent an 18 wheeler that said they could not deliver. They made a second trip and again with an 18 wheeler but had no trouble getting thru. They had no idea how to set up the beds and put the stairs against the wall on the wrong side. they rescheduled 3 more trips and never showed. Im not sure why I continued to order more furniture but showed up because i thought I'd complain in person. They still had a 4th of July sale going on so I ordered a patio set. they showed this with a full-sized couch, and it looked like it was marked down 300 dollars. When I got home and looked at the bill they charged me full price. I was told that it was my mistake. They had one or the chairs on a swivel and told it was the same price. I told them to make sure they sent a small truck; They sent another 18-wheeler and no swivel chair. I called back and now they say there is an upcharge

My husband and I had the pleasure of shopping and meeting Susan the salesperson. We were looking for a specific recliner and she knew her merchandise like the back of her hand. She was not only informative but was kind, friendly and knew what we were looking for. I will definitely return and ask for Susan in the future. Rooms To Go is lucky to have Susan on their team. Thanks Susan and Rooms to GO,

I came in last week. I experienced some of the best customer service, I’d had in quite sometime. Teonna Gibbs helped my wife and I find precisely what we were looking for to furnish our living room! If you ever go to “Rooms to Go”, ask for young lady by the name of Teonna Gibbs, she will go above and beyond to bring you and yours satisfactory!

Please do not trust rooms to go and buy your furniture there, they do not honor the claims!

We purchased furniture for our new home, we were promised to take care of any issues small or big if we pay and get warranty.

We opened claim with fortegra who is rooms to go's partner for working on claims.

The technician who visited us to carry out inspection did accept and confirmed repairs required on our sectional and coffee table but we have not received any call back from fortegra. After waiting for 15 days when we called them they told claim was closed without any notice. When I requested for new claim they started telling the claim was still open, basically they want to shut us!

Our claims fall in the category of their 'what is covered' list in their warranty document but the claims are being rejected. When we try and explain the call center agent they apologize and repeatedly tell that it's not covered and their warranty document doesn't state the same.

You would think that when you buy furniture online from rooms to go that you would be getting the same service as you would get from the in-person shopping, I learned the hard way that NOOOO you get the worst service ever. When you invest around 2K to buy furniture and add assembly fees at check out. You will learn that there is something called shipped from Vendor which is something you are not aware of. When my furniture was delivered by UPS the driver literally throws my furniture boxes on the side of the rood Infront of our house because its too heavy, the boxes are in a rough shape, I wait for the rest of the furniture which is delivered by Rooms to go crew. When I ask about assembly, they tell me they don't do it for furniture delivered from vendor, I wait for my off day and open the boxes to find that they are scratched and broken and missing hardware or part of the furniture. you missed the 48 hours return window and customer care don't deal with online purchase. So, you are stuck with furniture that you have no idea if you can return or replace, and it is also not functioning because of missing pieces and hardware. your house is messy because of the boxes that you have no idea if you need to keep them or not. The worst experience so far. I have emailed the online support and no one answered, I reached out to customer service and support by phone and chat, but they all responded that they don't deal with online purchase. If you don't provide the same level of service for online purchase then maybe you shouldn't put it on the online website because I don't know what shipped from vendor intails

I just want to start off with this, in 2009 we went into the Cedar Park Texas store to purchase furniture for our new home. We walked in and asked for the leather sectionals. I asked if there was a leather sectional that did not have stitching on the seat area, the saleswoman replied "we do, but it's very expensive". My husband and I left the store, walked across the street to Haverty's and spent $15K on a complete leather livingroom set and some end tables. We then went to Ashely further and spent another $8K on a bedroom set and a kitchen table. All of which we were willing to spend at RTR. Here it is 2024 and against my better judgement I decided to purchase some updated tables for my Livingroom and delivery set up for 10/09. We ordered three end tables and a coffee table. All was delivered but one end table that was damaged. The delivery driver took pictures of what was delivered and of the damaged end table. They took the damaged table with them and let us know that RTG would be contacting us with when the new table would be delivered, which they did. On 10/16 the same driver rang our doorbell and told us that even though they had the table on their truck, they could not leave it because it was entered as an exchange instead of a redelivery. Really! We then went to the Round Rock store and assumed we had it all taken care of. We were told that we should receive a call within 48 hours to set up delivery. Here it is Sunday afternoon and no call...I got online and set up a delivery time on my own. What is wrong with this picture? A mistake was made on the RTG side and yet I still have not table. No one can answer my questions. Oh, but my delivery fee was waived, like that made me feel better. The sad thig is I have talked to several friends who have had the same experience. Please let me now how this will be rectified.

I purchased a cocktail table -brown/espresso with glass center on 12/22 from Rooms to Go and last month the glass insert shattered all over my floor. Nothing was placed on the table, no kids and no pets.

Stopped by the store early in Sept. hoping to buy the glass for the table and the salesman stated that they do not sell the glass center, I would have to buy the whole table again. I then emailed customer service and received an auto reply that they look forward to working with me. Have not heard from them since and only have a shell of a table sitting in my living room.

We order a gray bar from rooms to go, back i think august 2023, but when it was delivered, it was the wrong color, and damage bad. We reported to rooms to go, and they send a third party to pick up the bar on 9/8/2023, in a white truck, the guy give me a pink slip, but i lost it. We just assumed rooms to go will correct this problem, and credit our account. Rooms to go reported to my credit report and Synchrony bank, that their record shows we have the bar, after we disputed at least 5 times already. I added text messages from me and my wife Tyrone and Patricia Freeman, also the bar i bought from amazon, which is correct color.