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Rooms To Go Customer Care Service

Rooms To Go.com, Inc.

11540 Highway 92 East
United States - 33584

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Rooms To Go Complaints & Reviews

Rooms To Go - Alabama, Montgomery / Living Room set.

Andrea Ack on 2016-04-20
I purchased a living room set from Rooms to go and was told the I was buying a real leather sofa. I purchased the leather protection as well, which wasn't cheap. 3 years after I purchased it, the couch stated pealing. I called them and they have me a quarter of the cost of the whole set to...

Rooms To Go - Florida, Altamonte Springs / Living room set

Rajae on 2016-04-05
The worst quality aver ! I purchased a dining set 6 mounts ago and now it's need to go to the garbage ! The sectional sofa is saggy and a comfortable, the fabric protection doesn't protect, the swivel chair broke done ! The stone table looks like it has been 20 years old because everything...

Rooms To Go / Sectional/ damaged goods and horrible delivery timing

steph1980 on 2016-03-12
We purchased a sectional about 4 weeks ago and paid the ridiculous fee for delivery. waited 2 weeks for it to arrive. Three men incompetently tried to fit it in the door by ramming and sliding it to make it fit. The problem was the ottoman was wrapped up in it making it too wide. When the...

Rooms To Go - Texas, McAllen / Lies.. Living room set

Reviewer20363 on 2016-02-27
Rooms to go is the worst experience I have ever had with a furniture place!! I got a living room set beck in December of 2015 for my dad who is . It took them 6 weeks to deliver it and the recliner that they brought with the set was incorrect. They left the wrong recliner and gave u...

Rooms To Go - Florida, Miami / Home theater furniture

Tayvin on 2016-02-13
I bought a set of home theater reclining furniture a few months ago, at first it seemed comfortable but now after a few months I notice that I am sinking into the seat as if there was not enough support and the lower back area is not offering enough support either. I find myself pulling...

Roomstogo - North Carolina, High Point / Area rug

Reviewer13711 on 2016-02-12
I bought this area rug along with furniture at roomstogo and area rug delivered was a defect one. when i called them they came to assess it after a month and confirmed that it is defect one. after 1 or 2 weeks they called and told that is defect one but they cannot replace it as that rug...

Rooms To Go - Florida, Melbourne / Leather Sofa and Loveseat Falls to Pieces

Rooms To Go on 2016-01-21
I bought from Rooms To Go for many years but, never again. I bought a leather sofa and loveseat with the extended warranty. Shortly after a year, the leather color starts pealing all over the place on both pieces. I called and they said since it’s been a little over a year it’s not covered by...

Rooms To Go - Florida, Windermere / Furniture - dining chairs

Deepak Anand on 2016-01-21
I returned some furniture after taking a confirmation on email from Rooms to go that they will process my refund as soon as they pick the furniture. They picked the furniture on Dec 12th and i have not yet received the refund. I had an email confirmation and so kept on waiting on it. In...

Rooms To Go / Unethical Behavior/Acceptance Now

Reviewer62206 on 2016-01-05
today 1/5/2015 I went into rooms to go to look at another mattress in which I have a warranty on, in which I asked Acceptance now about my warranty on the mattress and it was stated to me by acceptance now that I do not have a warranty because it has been over a year. so I spoke to them...

Rooms To Go - Florida, Daytona Beach / Cindy Crawford Furniture.

Shirley Hartman on 2016-01-02
Order 12.26.15, Delivery 1.2.16, order # 20037571, delivery to Palm Coast. I am not happy with the delivery procedure. Someone was supposed to call us ahead of time, cause we have dogs to put up. Nobody did, we were either home, we have an answering service, email, text. I told the sale...

Rooms To Go - Florida, west melbourne / Electric Recliner/Claims department

Reviewer97808 on 2015-12-31
On the day before thanks giving, my powered recliner caught fire while reclining. That was the good new, could have happened while leaving the house. Well the chair was stuck in the recline position, Thanksgiving was canceled at my house. The carpet was burned ( 3 years old). took forever...

Rooms To Go - Florida, Seffner / Refused to replace manufacturers defect

JSAllen on 2015-12-31
Used leaves for dining room table for the first time Christmas day and they were mismatched by at least 1/2". Requested replacements from RTG and they refused to replace them. This should have been caught by delivery personel when they delivered and setup furniture.

Rooms To Go - Florida, Palmetto / Living Room Set

Reviewer65170 on 2015-12-26
Purchased Living Room Brown leather set from Kevin at the Bradenton Florida location. Kevin stated that any damage such as a pen puncture would be covered, tearing etc. He also stated that we were purchasing "leather". We actually were purchasing that bonded material that reassemble...

Rooms To Go - South Carolina, Columbia / Inability to process warranty reversal

Roberta Lockwood on 2015-12-08
On 5 March 2015, my spouse and I purchased 2 nice motorized recliners from RTG. They were delivered unscathed and we enjoyed them. For several months we were called several times a week to see if we wanted the warranty for the chairs. Having worked in the furniture retail for about 6...

Rooms To Go - Florida, Jacksonville / Delivery and Customer Service

Reviewer26119 on 2015-11-13
My husband and I went into the local store on Monday (11/9/15) and picked out a sofa, love seat, chase, and ottoman. After the sale was final he asked what day I wanted delivery. He said Wednesday (11/11/15) is an all day time for delivery but Thursday and Friday will have time frames so...

Rooms To Go / Sofia Vergera Dining Room Chair

Debiftm on 2015-11-11
The set was purchased for our conference room. We only use it when clients come in, which might be once a year - no exaggeration. The chair has been sat in less than 5 times and the leg snapped off underneath me. There was not abuse or heavy use. It was poor construction I would really...

Rooms To Go / The rep refused to help me with the leather coach, which started to fade away

Reviewer42658 on 2015-11-01
I bought the leather coach from Rooms To Go. They gave me one year warranty, but I started to notice that the leather started to fade away. I called to their customer services and asked if they could something. When the rep asked about the warranty, I told the date when I bought the coach...

Rooms To Go - South Carolina, Greenville / Living Room Set

Reviewer66733 on 2015-11-01
Purchased furniture in 2011 and went in to purchase a leather living room set. Sales rep advised me that what i was purchasing was leather and now i find out it is a durabelnd. The first week my table peeled and there is no more wood on the sides. The first year my sofa and love seat begin...

Rooms To Go / One payment late accrued $205, late charges are undercover interest charges for 0% credit

AptA4 on 2015-10-12
Was late on second payment because it was after 5p.. by phone. payment accrued a $25 late charge . Called to inquire next month statement.(April) Spoke with customer service in April regarding charge. April payment paid on time, late charge assessed, but reversed 2 days later. Customer...

Rooms To Go - Florida, MIAMI / Living Room

Rochelle Weiner on 2015-10-09
Purchased Living Room Set, Couch and Love Seat Combo, after 5 months of use, the couch sunk Rooms to Go, originally stated that both pieces would be exchanged, So far only the couch which was the defective piece was exchanged, now the love seat looks worn out compared to the new couch...

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