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Rooms To Go Customer Care Service

Rooms To Go.com, Inc.

11540 Highway 92 East
United States - 33584

Customer Support Phone Numbers


Rooms To Go Complaints & Reviews

Rooms To Go / Furniture

Cassi Carrasco on Nov 26, 2016
The end of July I ordered my furniture along with an entertainment center. I received my things different dates piece by piece. When they delivered my sofa, it had a crack on the frame. So again I had to wait more time for them to replace it. About four months later the frame to my...

Rooms To Go / Fraudulent signature practice & refusal to refund for a product that's not even delivered

Shawn WXY on Nov 23, 2016
On Nov 19th of 2016, I purchased a kids bed frame at Rooms To Go in Brookshire, TX. I was asked to sign twice on an electronic pad. First was for "credit card payment". Then I was asked to sign again. The sales person, Emmanuel Gonzalez, said "this is for you to pick up, not for us to...

Rooms To Go / Loveseat cushions

RRGarcia on Nov 21, 2016
My name is Roberta Garcia. I was sent the wrong cushion color, I called and asked for the correct color. I was told they would be here 10/31/16. I called several times and have been getting the run around. I am told RTG is waiting on the distributor. I was given a 2 wk time frame, then a...

Roomstogo / Delivery service

Meisam on Nov 5, 2016
You are waisting your money and time there! I purchased $4000 worth of furniture with 600$ delivery cost! and after three weeks still haven't got my bed frame! Their customer service is terrible! they call you 7:30 am to deliver! and if you don't answer you have to wait 48 hrs to...

Rooms To Go / Veneto brown living room set

christiemo on Oct 27, 2016
Will NEVER purchase RTG ever again!We have spent hours dealing with costumer service and getting passed around... worthless!! We bought our 3 piece leather set with power 3 years ago while in Puerto Rico on Military orders. We made it back stateside ( 2 yrs of ownership)and our couche...

Rooms To Go / Refusal of promised service

DawnVS on Oct 19, 2016
I bought several things from Rooms to Go less than a year ago. Within 6 months, the mattress (a Sealy) started to cave in the center. I dealt with it for a few months, thinking that it might just be me, but after months of backaches, migraines, and sciatica, I called customer service. They...

Rooms To Go (Newnan GA) / Sofia sofa set

Tisha Walker on Oct 14, 2016
Delivery today for sofa set, however they delivered but (wrong color). Rooms to go need to take consideration, I took off work for my delivery. Now I need to take off again, for an error on Rooms To Go behalf . Rooms to go will not compensate for my loss of wages or apologize which i...

Rooms To Go / Sofa, chaise, ottoman/leather is peeling/would like a repalcement of furniture instead of instore credit

1117 on Sep 9, 2016
I purchased products 10/08/2011. In Aug 2016 the sofa starts peeling and discoloring. Contacted RTG, sent pictures and they advised the set is out of warranty and they could give me an in store credit of 412.00 and was told by Rep if I purchased anything I will be responsible for delivery...

Rooms To Go / Couch and dining room table

Tandmgibson on Aug 27, 2016
We have purchased with R2Go for 15 years. Our most recent purchase was a couch and dining room table. Within 1 day of having the couch we were dissatisfied. We called and they said pretty much "too bad". We were stuck with it. Within 2 weeks of having the table the legs on the chairs were...

Rooms To Go / Couch

Christy Gamble on Aug 12, 2016
I will never shop at rooms to go again. I have seen more people's furniture tear up within 2 years. My mom saw our exact set in someones yard to go to the dump. Thousands of dollars down the drain. We have had our set for like 3 years and take care of it even used their conditioning that...

Rooms To Go / Sofa

Emmear on Aug 3, 2016
I purchase a living room set from rooms to go, it was suppose to be leather, now fours later it is cracking up and it looks like crap. I had a three warranty but guess what they say it is expired. They are selling pleather as leather, I paid 2000.00 for this cheap as furniture and now they...

Roomstogo / Nothing but headache!

Lana on Jul 26, 2016
So I have purchased $1000 worth furniture from www.roomstogo.com and they said I'll get it in a week. Several days later they called me and said they'll be here next morning. So I called my boss and took a day off. I spent the whole day waiting for these guys and no one arrived!! I called...

Rooms To Go / Bait and Switch Misleading Pricing and Advertisements

John Muz on Jul 19, 2016
I went to Rooms to Go with my nephew on 7/19/2017 at approximately 5:15pm and our salesperson was named John. We decided to purchase a Kitchen Table and Chairs for $475.00 and considering some theater seats for 1, 500.00 and Bedroom Set for $699.00 and would also need a mattress but we...

Rooms To Go / Ridiculous delivery fees

Lully on Jul 10, 2016
I have been a loyal customer for years for Rooms to Go. I've never has to complain about anything I have purchased. Yesterday I purchased 2 pieces for a guest room. A bed and a night stand ...I would have wanted to get the 2nd...but REALLY charge for EACH piece for delivery!! That i...

Rooms To Go / leather Sofa

laura Monistere on Jun 30, 2016
I see someone else had the same experience I had on 1/11/15 color fading off. I even purchased leather protector and extended warranty. Another $378.00. Someone came out and touch up the color, but as soon as I applied leather condition color came off, on my cloth! have called to no avail...

Rooms To Go / Rooms to go furniture

Helen Blasko on May 22, 2016
Purchased a living room set with options spent over 5, 000 when furniture showed up the lamps had some dents in them so we called store we purchased from and we where told we would have to have the company send a truck to pick these 2 lamps up(of course you get charged for this)then we had...

Rooms To Go / Langdon Point Loveseat

sleeknight on May 8, 2016
I purchased a Langdon Point loveseat on the internet on 4-11-16 for $687.37 including shipping. The first loveseat was delivered but it was torn and a replacement was ordered and delivered on 4-22-16. On 5-6-16 the loveseat was reduced in price to $475. I called Rooms to Go to see if I...

Rooms To Go / customer service

Lisa Kouri Longworth on Apr 30, 2016
I bought a headboard, night stand, chest of drawers, queen mattress and box spring, and queen bed frame from Jennifer Chao at store 2304 in Stafford on 4/20/16. I didn't buy the rails and footboard to the bed because I was afraid of the room size and whether it would fit. Jennifer didn't...

Rooms To Go / Living Room set.

Andrea Ack on Apr 20, 2016
I purchased a living room set from Rooms to go and was told the I was buying a real leather sofa. I purchased the leather protection as well, which wasn't cheap. 3 years after I purchased it, the couch stated pealing. I called them and they have me a quarter of the cost of the whole set to...

Rooms To Go / Living room set

Rajae on Apr 5, 2016
The worst quality aver ! I purchased a dining set 6 mounts ago and now it's need to go to the garbage ! The sectional sofa is saggy and a comfortable, the fabric protection doesn't protect, the swivel chair broke done ! The stone table looks like it has been 20 years old because everything...

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