Enjoy all the features! Create an account or Sign In
The most trusted and popular consumer complaints website  
Rooms To Go Logo

Rooms To Go

Rooms To Go.com, Inc.

11540 Highway 92 East
United States - 33584
Customer Care
Phone:(800) 766-6786
Go to Rooms To Go:    Twitter  Facebook      

Rooms To Go Complaints & Reviews

Rooms To Go - Appalling Customer Service and Wrong Product Shipped

Posted: 2015-07-23 by    Jeannette Calvo
Complaint Rating:  0 % with 0 votes
My email to Jeffrey Seaman, CEO of Rooms To Go:

Dear Mr. Seaman,

I am contacting you as a last ditch effort to resolve a problem I am having with a recent purchase from Room To Go. Unfortunately for me, none of the supervisors in your Customer Service department...

Rooms To Go - Texas, Frisco - Store Credit

Posted: 2015-06-26 by    Ganeshku
Complaint Rating:  0 % with 0 votes
this is the worst store (Rooms To Go @ Frisco, TX), i wud have ever gone.
first they delivered a faulty product, then end up getting some store credit.
now they wont give me a gift card for the store credit.

I plan to give this along with some more value to my friend...

Rooms To Go - Texas, Stafford - Horrible Customer Service and Delivery

Posted: 2015-06-15 by    L_Jenkins
Complaint Rating:  0 % with 0 votes
After waiting over two months on a backordered sofa, it delivered to me with only 3 legs. The delivery company and RoomsToGo could seem to care less. On 4/7/2015, I placed order 5515916 with the store location with a delivery date of 6/9/2015. The Reina Gray Leather Sofa (item 141183080) was...

Rooms To Go - Florida, Miami - Undelivered Merchandise

Posted: 2015-06-11 by    No More Beating Around The Bush926
Complaint Rating:  0 % with 0 votes
On June 1st, I made an online purchase in the amount of $599.00. This amount was charged to my Rooms To Go Credit Account. An additional $41.93 sales tax fee was charged to my Visa Credit Card account. The transaction was processed successfully. I received an email confirmation with an order...

Rooms To Go - Florida, Gainesville - Undisclosed add on charge

Posted: 2015-06-09 by    Annoyed in GA
Complaint Rating:  0 % with 0 votes
I bought a sofa and mattress set in October 2014. Not until today, when I looked at the folder containing the receipt did I see that I was charged $59.99 to "protect" a leather sofa. I never agreed to this, never authorized it, was never asked about it. Did I miss it when I signed...

Rooms To Go - Broken Item & Delivery Issues

Posted: 2015-05-04 by    NicoleMat
Complaint Rating:  0 % with 0 votes
In March, I ordered a dining room table and chairs and one of the chairs was delivered broken. I am trying to have the replacement chair delivered to the Rooms to Go store near me so that I can pick it up at my convenience. When I first spoke to a customer service rep, she told me that wouldn’t...

Rooms To Go - new couch

Posted: 2015-04-28 by    marie mazzoni
Complaint Rating:  100 % with 1 votes
Warning to any .future Rooms to go Buyers.I bought a power recliner couch microsuede a month ago.Last week we went to the store and looked at the floor model It has been sat on many times I told the salesman it wrinkles badly when we sit on it and the model didn t look like what ours does.He...

Rooms To Go - collapsing children's furniture

Posted: 2015-04-17 by    jaynie1211
Complaint Rating:  0 % with 0 votes
in March 2015 we purchased a bedroom set for my son. The furniture was delivered a week later with damage to all pieces. Customer service sent out a new set one week later again with damage on all pieces. Another set was sent out a week later and once again damage all over the furniture this...

Rooms To Go - Florida, Miami - Bad Furniture and You Don't Care

Posted: 2015-03-18 by    magicguy333
Complaint Rating:  0 % with 0 votes
Your furniture is of very bad quality and you don't care about your customers to make things right !

Got a microfiber dual electric recliner sofa and a love seat from you on march 9, 2013. As of this time since the cushions are all out of shape, flat, and you can feel the...

Rooms To Go - Deceptive Sales

Posted: 2015-03-14 by    cjkfranco
Complaint Rating:  0 % with 0 votes
I couple of weeks ago we purchased over $5K in furniture with Rooms To Go to furnish a one bedroom apartment. When we picked out the furniture we didn't have anywhere to put it until the apartment was ready. It was agreed that the furniture would be placed on "layaway" until the...


Posted: 2015-03-03 by    Theresa Cyrgalis
Complaint Rating:  0 % with 0 votes
Theresa Cyrgalis – I bought a DR a LR set and 3 tables, one of the end tables has some sort of bug eating its way through it little piles of sawdust everywhere, So I called customer service they will send someone out to look at it in a week. Meanwhile I have $5000 wood floors a year old,...

Rooms To Go - Delivery Expectations

Posted: 2015-02-27 by    @ahardy8394
Complaint Rating:  100 % with 1 votes
I purchased a beautiful bedroom set from Rooms to Go on 2/17/15. I set up my delivery day at the store. I was surprised that I would not be able to have the set delivered until 2/27/15. I mentioned to them that this was really a long time to have something delivered. I was told that they would...

Rooms To Go - Horrible experience / Buyer Beware

Posted: 2015-02-17 by    Katherine C
Complaint Rating:  0 % with 0 votes
We have had a horrific experience with Rooms To Go. We have never had such a horrible experience with any company as we have had with this company.
The store experience was wonderful. We loved the furniture we purchased. The sales experience was great. That is where that ended.

Rooms To Go: Greensboro - Broken Furniture, Terrible Customer Service

Posted: 2014-12-16 by    EricClemmons
Complaint Rating:  0 % with 0 votes
I am writing to request a formal review of my experience with Rooms To Go in Greensboro, NC. My wife and I purchased over $3, 000 dollar’s worth of furniture in late November that was to be delivered the first of December. When it was delivered the majority of it was broken. Customer service...

Rooms To Go - Texas, Friendswood - Damaged furniture...again

Posted: 2014-11-18 by    THoneysette
Complaint Rating:  100 % with 1 votes
We ordered furniture on 10/11/14 and had everything delivered on 10/16/2014 with the exception of our couch. It was set for delivery on 11/13/2014. Every single piece that was delivered on 10/11/14 was damaged. TV stand was scratched on top, loveseat had marks running down the front console...

Rooms To Go - Texas, Southlake - Internet Sales/Customer Sales Refuses to Fix RTG Mistake

Posted: 2014-11-03 by    Nancy A Anderson
Complaint Rating:  0 % with 0 votes
I purchased a trundle on 8/29/14 to go with a previous purchased Mission bunk bed that was being handed down to my youngest son. The purchase was made via the website since I knew what I wanted and didn’t need to go to the store. (I actually ended up revising the order via a phone call...

Rooms To Go - Georgia, Douglasville - Hidden Charges

Posted: 2014-11-02 by    ccullen
Complaint Rating:  100 % with 1 votes
(Copy of letter I have sent to Rooms To Go)
To Whom It May Concern:
This letter is to file a complaint about service we recently received from a Rooms To Go salesperson named Ophelia Hunter at your Douglasville, GA location. My husband and I went to Rooms To Go on Saturday, 11/1/14...

Rooms To Go - Defective furniture terrible customer service

Posted: 2014-10-30 by    soflatechie
Complaint Rating:  0 % with 0 votes
Stay away from this store. I bought several thousand dollars worth of furniture here. Items purchased were a dining room set, living room set, and entertainment center. Everything we bought was defective. Spoke to Manager Jackie who is extremely rude and inflexible. First was told they would...

Rooms To Go - Texas, Frisco - Thieves/Liars/Poor Customer Service

Posted: 2014-10-29 by    Melody Harrison
Complaint Rating:  0 % with 0 votes
In August of 2013, I purchased a living room set (power recline sofa, power recline chair, cocktail table, end table, console table and lamp) from the Rooms to Go store in Frisco, Texas. My total on that purchase was $3560.65 and included a “free television” or gift card from Best...

Rooms To Go - Motorized Chair

Posted: 2014-10-24 by    Cuquilu
Complaint Rating:  0 % with 0 votes
My Mom purchased a motorized reclining chair (Rooms to Go version of a Lazy Boy) for my Dad's birthday on April 10 last year. She is an older person and forgot to get the insurance, in part because Rooms to Go promised to call back and never did. A year and three months after the year-long...


Tips For Finding Work Over 50

RSS Feed