Rooms To Go review: Fortegra furniture warranty 11

The Salesperson talked me into a lighter colored couch because of the warranty. I have 4 kids and dogs, along with a child that is special needs and is incontinent when she has a seizure and their sales team stated how it will cover any accidents. I was also told they will replace it up to 3 times if they cannot fix it. So, guess what, my daughter had an accident on it and right away, I pulled the cover off and washed it, then called Fortegra and was asked where the stain was, well, there isn't a stain anymore, I pulled the cover off, however it's in the cushion. Their response was, we only cover stains, not smells and we don't cover human urine. This was made VERY clear that this was the main reason I needed that extended warranty. Then, I called again about a food stain, I was told the stain was too old to do anything. My back of my cushions are separating only after a few months of owning it and guess what, they don't cover that either. The decorative pillows are falling apart, they don't cover that either. Now, the actual wood is broken under the cushion, I don't even want to try anymore, it's a joke. I am still paying on this couch and ready to take it to the dump and vow to never use Rooms to Go again.

DO NOT WASTE YOUR MONEY on rooms to go Fortegra Warranty. I bought a Sofa, Loveseat and Chair from them with the warranty. i was promised anything happened to the leather i was covered and would be replaced. i should have known better. Worse experience i ever had. i started noticing all my cup holders having cracks on them about 2 months ago but i dismissed it as not a big deal, then i noticed my leather had like a minor burnt mark on the sofa but i also had some minor scratches on the loveseat as well .When i reported it they sent someone to my house to look at it and next thing i know they denied my claim saying it was wear and tear. I almost lost my mind. I was getting ready to buy another set of furniture from them and now i just cancelled the order. I still want to see if i can sue them. I paid for 3 years with the what seems to be usless warranty. What a rip off! i will scream to the whole world so they know what fortegra is up to and post to as many of these review board sites i can find

claim denied, sofa not even a year old, they wont cover a hole on the arm of the sofa, or wine stain... fraud

Purchased a sectional sofa from rooms2go and the frame broke in several places without the first year. We had the 3 year extended warranty/3 year guard it furniture service contract. They sent repair guy who started, I have gone to service 3 of the same sectional in the last. 2 weeks with the same issues. This is a piece of junk/ poor quality. Call them back and request replacement."

I called fortegra again and they were rude and argued saying, "you've had it for more than 6 months. We'll replace your cushions." I responded, " Furniture should last longer than 6 months"

Finally, mgmt agreed to replacement , but only within 30 days.

I chose replacement waited months to receive it, only to have the new sectional Brown/ / Archie Leather frame break again. I call to complain, this time I'm told, " You've had it for over a year."

To which I responded, " are you saying that your furniture is only good for up to a year? I told them that I wanted it repaired or replaced."

I was told that I couldn't get service even though I purchased the three year plan. Why pay for a plan that won't be honored? I'm thoroughly disappointed with Room2go's quality as as Fortegra's service.

I will never shop Rooms2go again and I will tell anyone else looking for furniture the same thing. What a waste of money!

I made a claim on a ottoman that was basically collapsing. They sent a tech over and he told me they would get in touch with me to send a new one and I get a phone call from them telling me my claim was denied over a stain? Do not buy the insurance. Total fraud.

DO NOT BUY FROM THEM! Spent over 20,000 on furniture as I had bought a new home. When my furniture first arrived the dining table came damaged. They had to bring me 3 different table tops to get a "new" one. If it was my first time recieving the items, they should be brand new out the box. But no I had to go through the trouble and constantly call for a new one and wait. Now come to today my dining room chairs have holes in them. I called to make a claim and the first lady didn't even want to hear it and saying what I'm explaining is not covered without asking for proof. I called a couple days later and spoke to a man. He actually helped me and told me to send in pictures. 9 days later and still no response I decide to call them today. The lady on the phone is trying to explain to me that because the chairs that have holes in them also have some tears they will not be covered because it is "accumulated damage". I have a big family and we are almost 3 years with this furniture. It is a sad excuse to not go by theyre warranty. They want to take your money but not follow by their own rules. I do not recommend buying from them or buying their warranty. They're are thieves. Rooms to go should find a different warranty company to work with because Fortegra is definitely not a good one for the price that I paid.