Rooms To Go
reviews and complaints

I ordered a king bunkie boards on 09/16/2023 and then decided to cancel the order on 09/17/2023 a day after ordering it. I called and cancelled or so thought i cancelled, I waited 7 days for my refund as of 09/25/2023 i still had not received my refund so i called [protected] the person i talked to informed me that it was never cancelled but just removed from my order. This person then transferred me to online sales to cancel my order. The person on the other end said they have cancelled my order and it will 7 - 10 days longer for my refund. This is not an acceptable way to solve and issue that was the lack of an employee from Rooms to go with not following through with the cancellation of my order. Disappointed with this resolution. my phone number is [protected]

My name is Gladys Lord. During I month of September I brought from your store 2 queen beds, 2 night stands, 2 dressers. Everything arrived on time except the white dresser Order #[protected]. After waiting so long, finally I was advised that I will receive the dresser today. When the deliver guy came to my office and open the box, there was something completely different than the dresser. I sold the dresser I had previously and I have all the clothes on my bed for almost a month. I call your office and they told me that I have to wait for the next delivery date. This is unacceptable. If this is the case, I prefer to return all the other furnishes that I received. I have a good credit and I can get furnishers in any other store. I will accept a credit or something else due all the stress I am going through. If I am not satisfy with your answer then my next step will be to return the other furnitures.

Purchased sofa and loveseat less than a year ago. Material on the sofa is coming apart and into little balls. The tech came out and look. Agreed the material is coming apart and will be sending me new covers. It has been over a month since he came out and I have heard nothing. Called room to go service to find out the status. They said they decided it was normal wear and tear and would not do anything. They also said they called and left a message.

No call back or voice mail received. They said they called and left a message but can't tell me when. First BS. Tech stated he see this a lot out of this material and Rooms to go is aware of the issue. He will be sending out replacement. Now when I called Rooms to go states the claim was denied and it is normal. Places on the sofa we don't even sit on much are coming apart. If this was normal no one would buy this furniture.

When i bought my sectional, the salesperson sold me on Guardian, by stating that no matter what happens to this couch in the next 3 years, it is covered, including sawing it in half, which i found weird, which is why it stuck in my head. Well, i did find a small 1 inch tear and contacted Guardian and they said since it is on a seam, they will not cover it. I called RTG customer care and spoke to Steven Longbook, who stated that he didnt care about my issue and that I should have not believed the salesperson and read all the small print for myself. I am just upset that i was lied to so badly and that this tactic is being used daily to swindle people into buying this coverage. Your ocmpany has gotten so big taht it seems as though you dont care about your customers anymore. This was purchased at the RTG in Dunn, NC.

I bought king size bed on 04/17/2021 order # [protected]. Bed delivered damager and again and again. Rooms to go gave me option to only exchange the bed so i ended up paying extra to but another bed Order#[protected] on 09/27/2022 Same thing happened they delivered damaged and now i have issues with the storage drawers they never delivered right drawers and they want me to take $150 while bed look bad with the storage drawers not flushed in the food board. They switched footboard and drawers but still same condition. I am beed waiting for call from rooms to go customer service so they can again send the another drawer to try if that works but they said supplier don’t have drawers right now. Basically they never deliver me quality product (bed) and then they pushing me to get different bed while i bought all matching bedroom furniture. I am dealing with this over 2 years now cannot tell how many time they send delivery ang technicians. For god sake help me to resolve this. Thank you

I called to see what can be done about my leather sofa that was purchased June of 2022. There is a spot where the leather is rubbing off. I was told that the 1 year warranty would not cover it. I purchased the extended 3 year warranty and again was told that this would not cover the issue. It was suggested that I send photos to [protected]@roomstogo which I have done on the following dates:

6/27/2023

7/13/2023

7/18/2023

8/11/2023

8/30/2023

Customer Service said there is a 7 year or 10 year policy on leather that may cover the damage. I have had no response to any of the emails I have sent. I have asked for confirmation that my email has been received with no return communication. Where do I go from here?

I purchased the 3-yrs warranty when I bought my sofa from the rooms to go, and I have issue on my sofa leather at this time, and claim it with my warranty. However, rooms-to-go said that 1yr manufacturer warranty over and that 3 yrs warranty cannot cover the defect on my sofa. When I purchased it, I checked with sales person that 3yrs warranty covering the leather issue, and if they cannot fix it, they are going to replace with new one. However, they said that is not covering anything after 2yrs. They just sold unusable 3yrs warranty to me and not support anything. You must do not buy anything from rooms to go, their customer service is very awful, and also, the 3yrs warranty is not covering from rooms to go, that is going to contract 3rd party. Do not buy it even sales person give any beneficial comment to you!

I purchase a kids bedroom set at the end of March 2023. The bedroom set was beautiful had lights and an upholstered headboard. I started noticing bites on my kids skin and just thought they were mosquito bites. In about two months in my husband took a nap on the bed and a few days later he broke out with like an allergic reaction to something. The next month I noticed my daughter’s arm was full of bites, and that alarmed me. I called Terminix out. They looked in the mattress, couldn’t find anything, but when he flashed his light in the headboard, the bugs were hiding under this seams of the headboard. I called Rooms2go and they told me there was nothing they can do; something about it being an environmental issue.

I after learning what bedbug bites look like, we did find two areas on my husband body where he was a bitten too. They need to exterminate their warehouses!

I’m April of 2022 we purchased a sectional sofa and less than 7 months later we had a technician come out to fix seam rips on the top of the sectional. Fast forward to now, the issues are happening again. I contacted the extended warranty company and much to my surprise this issue is not covered. How is it that a product that less than 2 years old, and hardly used is falling apart? This sectional is used in a guest area, not a living room so it is not utilized very often. It is completely upsetting that Rooms To Go sells such poorly built furniture with a “warranty” that doesn’t cover their products’ shortcomings. I have learned my lesson and will not be purchasing anymore furniture from them.

DO NOT purchase the extended warranty! I bought my 2,200$ couch less than a year ago and was told if anything was to happen to my couch (scratches, damages, etc) the extended warranty would “fix it or replace it”.

I was moving a glass coffee table into my apt and didn’t notice an edge was broken, which dragged across my couch, causing scratches, exposing the padding in the couch.

I filed a claim was told because of how the accident occurred it’s not covered.

Useless cons trying to take more money from you.

I’m disgusted with my purchase ~ their warranty is useless. their customer service is useless.

4K white leather sofa within 6m the end recliner collapsing and they said it’s from use. Really? I’m a 120lb woman that works all day. It’s not like I‘m sitting on this sofa all day. At most an hour in the morning. SMH 🤦‍♀️ with disgust! Don’t waste your money. I should have shopped at a more respectable store.