Rona
Reviews and Complaints

I purchased appliances for my new condo from Rona in Kelowna on July 21, 2023 picked them up stored them in my garage at my house waiting for condo renos to be complete. On August 17th the condo was destroyed by wild fire in west Kelowna. I asked Rona if the would take back the appliances or give store credit, and it was a resounding no. It was against their policy and your place being destroyed is not their problem. Would not even consider store credit.

All other company's that I bought items for my condo from were certainly more compassionate regarding the return of items at full refund. These appliances are still in the origial store wrapping never been put in service and have the extended warranty. They told me to sell them on face book market place.

I work in the Penticton Rona as a new worker just 11 weeks as a front cashier with EMP no 4899630 I was terminated with no just cause on Friday Sep 1 2023. I was not given a reason or was I every giver direction to correct something if I did something wrong or incorrectly.

I was terminated by Miss Calli my manager. On Thursday 31Aug 2023 I was not felling well due to my Stomach infection and I was already informed to Assistant Store Manger Mr Waleed about my sick call. I feel this may be the reason. I was let go. It feels very shameful to be to be let go it this manner as it was my first job and I enjoyed working for Rona. The Store Manager Jennifer Nisbet is not Present at the time of Termination letter which is given to me but the letter having sign of Jenifer Nisbet { Store Manager }which is Signed by Mr Jordan in my presence. My name is Mukesh Sachdeva and my Email Address is mns.[protected]@gmail.com. my home address is 102 Adamson Court Penticton BC V2A 7R8

Poor business practice, a waste of my time and gas coming in to Rona store.

https://www.rona.ca/en/product/pan-american-nursery-haskap-honeyberry-1-gal-pot-assorted-cf-1750-01575085

Hello, I went to Rona Simcoe to pick up the product list above. Staff said this product (and others: mums ) were not delivered to their garden. The websites of businesses what people to put there ‘’postal code’’ number in on there website. This is in-order for the customers to get the local flyer deals on sale.

Why?, Advertise a product not available to be shipped? CTC Simcoe use to do this on its sale products, then the local manager would leave the product off the shelves years ago.

I want a rain check for this product at price stated, for when it does become available.

There reply; On Aug 13, 2023, at 1:01 PM, Customer Service wrote:

 Dear John Cowan,

Thank you for reaching out to Rona customer service.

We do not offer rainchecks, I am terribly sorry.

Laurie

Customer Service Agent

Agente au Service à la Clientèle

/ V 0

I work in the Nanaimo Rona as a new worker just 3 weeks I was terminated with no just cause on Saturday March 4,2023. I was not given a reason or was I every giver direction to correct something if I did something wrong or incorrectly.

I was terminated by Jay my dept manager. On Monday Feb. 27th I hit my head on a cement pillar and went home 1/2 hour early with a head laceration I feel this may be the reason I was let go. It feels very shameful to be to be let go it this manner as it was my first job and I enjoyed working for Rona. My name is Markus Fisher I am 16 years old. My cell number is [protected] my home address is 1052 Douglas Ave. Nanaimo B.C. V9R 4J5 or my Grandfathers email is [protected]@telus.net Thanks for looking into this for me

Do not buy Uberhaus products. Purchased item #874_3101. Shower started leaking. Needs a new cartridge. Cartridges no longer available from Rona or anywhere. I have the original receipt. Now we have to get a plumber in to install a new shower faucet. Learned an expensive lesson. Do no buy store brand items. Stick with companies like Moen that stand behind their products.

In May this year (2022) we purchased a Craftsman lawn trimmer from the Kamloops BC Rona store. In August 2022 it stopped working; wouldn't start. We took it back to Rona and as soon as the service desk saw us they said, we don't service here, you have to take it to Ferguson's. That was August 27th. It is under warranty yet there's some argument as to warranty.

Apparently, Ferguson's is waiting for a diagnostic tool from Craftsman in order to determine the problem. If Rona can't stand behind the products they sell, then we refuse to deal with them ever again.

We had a new LG fridge scheduled to be delivered that was to replace a faulty one under warranty. The delivery department said it would arrive between 1 and 4pm on Friday. I had to empty the food out of the old fridge and disconnect the water and power. The delivery guy showed up at 6pm on Friday and said he was too tired and sore to get the fridge in our house. He said he would deliver it on Tuesday the following week. Tuesday came and went with no fridge. We called the delivery guy directly to ask what the ETA was and he hung up on us. I called Rona and they told me they would have to reschedule the delivery in another week! Meanwhile, the water is off in my kitchen so I can't use the sink and I have to eat out because I have no place to refrigerate food. Rona says they deal with an independent delivery service and there is nothing they can do about it. Not good enough!

Alyssa trempe was fired and she was an excellent worker she was fired without noticed and boss didn't respect her he was talking to her in french and he never told her before the reason he just said that she wasn't selling enought paint the real reason is your company refuse to pay benefits after 6 month probation, im her mom she already has benefits with me! You can ask all the staff except venessa who is the bosss favorite who reported her for no apparent reason. Just to get advancement. Alyssa was honest, polite n hard worker. She bought a condo! Her boss unfairly fired her without notice! He treated her like dirt yesterday n alyssa didn't deserve this kind of mistreatment by her boss!

Hello,

I wanted to return two products (epoxy spray and epoxy acid) to Rona on H9H 3C7 (st Charles). They told me that one of the product is out of the stock and they can’t accept it. I bought these two products from Rona (st Laurant). It was not clear for me. So i asked them to talk with their supervisor but instead they insult me.

Their behavior at customer service cash was awful.

data of purchase -7/25/2022

Bill # [protected] 3

ITEM -drona liquid - 00686

store- rona longueuil QC J4N 1C5

I have purchased the Drona liquid in the rona store. based on the description return on the container..that "if not working or free " also while purchasing the shop keeper said you can return if it not working.

So on 26th july 2022 i went to return , since the liquid is not working..

But the stop director REFUSED to REFUND... they are not ready to lisiten

Placed an online order for “ Worldwide Homefurnishings Contemporary Dining Set - Gray/Silver - 5 Pcs” for $1160 on May 31st.

I received an email when the item was shipped but the tracking didn’t work. The courier company was Day and Ross. I had to contact Rona by email several times for tracking updates.

On June 12th, I received a call from Day and Ross that my set would arrive on June 13th and would be left outside of the building. I explain to them that I never would have agreed to curbside delivery and that the item would need to be brought up to my unit on the fifth floor. The woman said it was Rona’s policy to drop the item off outside. She said it would cost extra to have the items deceived to my suite and that I would need to call Rona.

I called Rona the same day, June 12th and was told that it was not Rona’s policy to not deliver items to the suite door. The man I spoke with said that the courier company receives a lot of complaints about Day and Ross about damaged items and lost items. He Kindly wrote notes on my file giving specific instructions to have the items delivered to my apartment door. As we were speaking on the phone, we looked at the tracking and noticed that the courier company was sending the items back to the shipper. We couldn’t believe it. I told him I was going to leave it as it was because I didn’t want the item from this unreliable courier that was only causing problems so far.

June 13th, Day and Ross scanned the item in Burnaby and now it is missing.

I have requested a refund several times but Rona won’t provide a refund until they locate the table. None of this is my problem and I should not have to wait for a refund for an item that I never received, was enroute back to the sender and is now lost.

After reading other reviews I see that their refund policy is not good when items go missing. This is really unfair to the consumer.

Bottom line: I have no table and chairs as ordered. Item was being returned without my consent and now it’s missing, despite the tracking showing the item was being sent back to the shipper, I am not getting a refund. Unethical business practice.

send a cargo 1 box on 7feb 2022from Abu Dhabi , its going to be almost 4 month but cargo not delivered to india rajasthan distic churu

Ordered a bathroom medicine cabinet through RONA in mid March. When it did not arrive on the date indicated on the Tracking email they gave me -- I allowed another week and then contacted FedEx, who said it appeared to have been lost but I needed to talk to RONA. My local RONA store said as this was a RONA online item, they were not involved so I had to work with customer service.

RONA said they would initiate a tracing request (this is April 6), which could take a while - and that they would not cancel the order or give me a refund until their tracing process was completed. I checked in weekly to see what was happening and got the same scripted answer.

On May 2 I got an email that a trace had been initiated (apparently from April 6 to May 2 I was merely in a queue to have a trace initiated...they had not actually initiated one). And when I again requested they simply cancel the order and issue me a refund for my $700 item, I was told they would not do that until their tracing process is completed, which could take several weeks.

So it is now 2 months since I ordered the item - it is clearly lost, but RONA will not cancel my order and refund my $700. I ordered the exact same item from another retailer in April, and it was delivered promptly - 2 days prior to the expected delivery date.

RONA's process is just ridiculous. Their customer service staff have been unfailingly polite - but just keep repeating the stock phrases they are obviously given.

Bought a Whirlpool Dishwasher from Rona store on Dundas @ Cawthra. Pragna in Appliances was very professional and nice. The delivery went very well - first thing in the morning delivered by two very professional people who were very careful getting the machine in and providing tips after taking away most of the packing material. However, when I received the quote for the installation - my mouth dropped to the floor. Your installers want almost half the price of the dishwasher itself in order to install it. My existing dishwasher is on its own breaker circuit and there is a separate water shutoff for it. So it should only take maybe half an hour for one to come out and the other to go in. They want to charge me almost $300 for this. Crazy.

Now I have to look elsewhere for an installer, using my time, and will never buy another large product from Rona again. And possibly never visit the stores again at all. I bought from this Rona because it was my local store and also because Rona is Canadian. I would have thought your own installers would be more cost-friendly but maybe I have it wrong - maybe you get a cut from the installation so they increase the cost instead. Who knows.

Anyway, thanks for making what was an enjoyable customer service moment into crap. Thanks for listening.

Went to the store to see if they had an average size pond liner, an agent helped by ordering it with their system (just like they do at home depot). Later went to return the item, just as the receipt said 30 days returns for unopened items with receipt. At the store in tremblant an old woman and what seemed to be a manager said that special orders cannot be returned. Nothing written just they ‘mentioned it’ says the woman

Called customer service, chat with rona for 3 hrs with no results other than: talk to the dealer there and try to get a refund cus rona inc can’t do anything

Very frustrating!

Last year, I ordered a set of custom kitchen cabinets from Candace Suderman (Candace.[protected]@rona.ca). She ordered incorrectly and reordered the cabinets. The order was incorrect again, and she said she would reorder. This was the beginning of February. There was a 3 week delivery stated on the order. Since then, they would not respond to my numerous messages or phone calls. I tried several times to call or email the store manager. The emails listed on your site do not work and my calls have not been returned. This is extremely frustrating. I will be a year without cabinets

I ordered lg dishwasher and gas range from RONA online on February 21,2022. Confirmed delivery day: March 2,2022 . I took a day off and waited for delivery on March 2, without previous notice Rona rescheduled delivery day to March 4, 2022.

I also applied for dishwasher installation service from RONA on February 21,2022 . Confirmed service day: March 4, 2022 (from 12PM to 5PM).From February 21, 2022 to March 4, 2022, I have received 7 confirmation Emails from RONA for dishwasher installation schedule (March 4,2022 from 12PM to 5PM). On March 4,2022 around 2pm , I received a call from RONA, They can not send staff to install dishwasher, I have to reschedule my appointment. I called RONA customer service to cancel the service. During the 22 years it's the first time I have a horrible shopping experience in my life.