Regus
reviews and complaints

Dear Regus,

I am having extreme difficulties dealing with your Accounts Helpdesk.

I would like to speak to someone regarding my account urgently and get issues resolved.

The team at Accounts are very rude and not helping me and understanding my concerns.

I have been a customer for 8 years and now something has gone wrong no one is willing to help me.

I submitted my retainer on June 1st and it is now July 5th and still no retainer deposited..

They're quick to bill me twice and keep money but take slower than a turtle to return money..

I called CS to be told that I couldn't call anyone about this and that I would have to wait for a call or email with an update and that "I may not hear from them, so if I don't just call us back to restart the process"

WHAT!?!?! Unbelievable

Do right by this Regus

My case has been closed by Regus even it is not resolved. They are not resolving customer’s issue at all. As understand their auto renew system is to helping customer for their easy convenient way to continue use their service. However, I am not going to using their when due to my contract period ended on June 2023, and even go to their counter to explain to them, that I am not going to use the service anymore. However they still insist want you to pay for their auto renew system for another 3 months. How terrible service this Regus is providing to the customer. I wish to look for upper management or legal to settle this issue because they not suppose to continue renew my contract even I have approach the counter that I am not going to continue their service in advance.

I have been requesting my retainer refund from Regus since March 3rd, 2023. They have still not returned my $1,058.00 retainer balance yet. I have reached out to them numerous times and they still have not sent it back yet. This is absolutely criminal for a company to not return this. Do not ever rent an office space from Regus, they will steal your money and not give it back! Regus, Please refund my retainer immediately before I get my attorney involved with this!

On April 30th, 2023 I moved out of my office with 120 days advance notice from Diamondview San Diego Regus. I was told I would receive my Retainer/deposit of $2896.20 within 30 days. That didn't happen, then I was told I would get a deposit on June 5th... that didn't happen. I spoke again to the help desk and they say they don't know what happened and they have no further info.. since then. Nothing...

I requested a one month membership beginning and ending the month of January of 2023. I stopped using the facility in Olympia, WA at the end of January and never set foot in one again because I only needed the membership for one month, as I had discussed with the company representative from sales when I signed up.

I asked to cancel in February and was told that would happen. It did not and I just realized I have been charged every month since then, for a total of over $500 in erroneous billing.

I have since requested multiple times over the phone, help desk, tickets etc. to cancel my membership. Now I'm being told by one rep to do this online, by another that they will cancel the membership - no clarity in what is actually happening.

Also I have several emails saying I should cancel my membership online. It also says on the Regis website it is easy to do this by going to accounts, membership and then cancelling from there. This option does not exist on my account - I have emailed screenshots of all the steps in the process to several reps showing there is no option to terminate a membership.

I am requesting my membership be cancelled, again I CAN NOT DO THIS ON THE PORTAL THERE IS NO OPTION and to have the over $500 I have been billed in error refunded.

I would like make a second complaint to Regus follow by my first complaint. Because the invoice d cycle still not resolved. When I am questioning Regus regarding the invoice cycle every-time they tried to be quiet and silent disappeared from replying my email or try to highlight and mention about others non related matter. It’s super frustrating and annoying towards Regus. I need the solution here as soon as possible.

Agreement done on 1 June 2023 for month to month contract. Move in date is 26 June 2023. It is yet to come.

I have to move India due to unavoidable circumstances. I request to cancel as I am not moved in the property. Its date is later on. But the demand money to close.

When I m not in uk and the move in date is far. Why should I pay. This attitude is not for customer satisfaction. Not a good reviews.

I would like to complain about Regus and require a solution here, because for having a duplicate invoice charge to me, and also my contract period is from Jan to June, but Regus still charge me further invoice from July onwards even I have requested to terminate my contract with immediate effect, although I have forgotten to click the cancel in their system. The invoice cycle is confusing and not following the usual cycle and thereafter charge me for duplicate invoices. However, their help desk and front desk is trying to play around and not willing to give me the explanation on the duplicate invoice cycle issue. I am much disappointed with Regus Singapore service.

I signed up md or their virtual office not aware that I needed to file the documents to have my business operate as a foreign entity in that state. I called the office before my contract started asking to cancel it and the community manager of the falls location [edited] was very rude in the phone and told me I could not cancel even though the date of service had not occurred. I tried to contact the main office and speak to accounting but got no one. I sent an email to the help desk and they never responded. They charged me 3 times and 2 months in advance. I called them again and they told me their accounts team did not have a direct contact number and they would have to submit a cancellation request for me. Only for [edited] account help desk to follow up that they will not cancel an account that I never used and can’t even use because my business is not register to operate in that state. This is a scam of a business. If they send my account to collections I will report fraud of services and contact my attorney. This is completely ridiculous and worst customer service. When I asked for the binding contract they didn’t send me anything with a signature or anything.

I rented office space from Regis in the City at New London House. I have moved out .

Despite several e mails during our rental period

The toilets' are disgusting on the 6th floor and are never cleaned. There are 2 toilets' for some 70+ male people using that floor, there is muck of every sort everywhere We asked and asked for these to be addressed

One Thursday afternoon before we left, two members of my staff had to remove a knife from a person who worked in another office as he was running around the floor threating to stab somebody, Regis never reacted do we really want to be in an office with that going on

All day long and despite us complaining you have people walking the corridors outside your office talking loudly on mobile phones, who work for recruitment company's on that floor

And lastly, I gave notice Mid March that we were moving out. I have requested my deposit back on April 12th now 7 more requests yet still have not got it.

It was due on 31st May.

Regus fine you if you are one day late with a payment, yet we are now over a month late

It is impossible to get hold of anybody at Regus, all you get is use the ap and we will get back to you ..

I have been talking to Regus BroadQuay team since April 30th when I received the invoice for our new deposit.

I renewed my office agreement in March. Regus issued me an invoice for a deposit of 2xthe monthly rent, failing to take into account our previous deposit. I have repeatedly raised this issue with both Regus' local team and helpdesk. While they acknowledged the mistake and credited a portion of the overcharged amount back to me after a month, they also imposed a late payment fee for the amount in dispute.

Furthermore, on June 4th 2023, Regus helpdesk asked us to pay a "payment retainer" since we do not grant Regus ongoing banking authority. As a result, we were initially charged for two months' rent as a retainer, followed by an additional request for payment of an extra month.

Regus' site manager has threated me several times to lock up our office if the payment does not arrive by 15th of June.

This is absolutely unacceptable as Regus made a series of mistakes in our deposit invoice, misrepresentation of the amenities in invoices and made changes to the retainer later.

The service standards is absolutely shocking! We have already paid 3x month rent in advance + 2x month rent of deposit. Regus's site manager still threat me to pay the deposit in dispute in a few days or lock our door.