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Regus - Regus office internet access - early cancellation request
After my first three visits to the Regus Center provided no access to the internet, I worked with the onsite Manager to assess and trouble shoot the issue to no avail. She was quite friendly and tried her best to be helpful. After three visits without access, she referred me to the Customer Service channel adn suggested that I request an early termination of my 6 month contract, which ends in November of 2023.
I requested an early termination of my 6 month contract - since I am unable to conduct virtual business meeting required to generate revenue for my company in your office. I have raised this issue through the customer service help desk to which I was provided no solution, only to continue to pay the $359 a month until the end of November.
This is terrible service, even after the resolution specialist acknowledged the problem and apologized for it, she restated my commitment to the contract at hand. Clearly your only interest is my $359.00 a month and not client satisfaction. This is a very poorly run company and you have left me with no other resolution other than that of an attorney.
RE: Omega Consulting Designs ([protected]) - [protected] CRM:[protected]
[edited] Ye Account Helpdesk representative:
[Edited] comments: I understand that you are unable to connect to any internet. And would like to requested an early termination as you cannot get any work done. You have also been to the centre three times with no luck.
Please accept our most sincere apologies for the inconveniences caused, and we appreciate your feedback which will help us improve our services.
Should you care to resolve this issue and cancel my contract early, effective July 1 - without any early termination fees, you may do so and contact me at 202.420.1120.
Thank you,
Aime
Desired outcome: I would like you to consider your clients first - and cancel my 6 month contract effective July 1, 2023 - due to the fact that I cannot access the internet from your offices and have lost valuable client time.
This complaint has been resolved automatically due to user's inactivity.
We know that the internet connection is key to your business, and we’re working to ensure any technical issues are fixed as a matter of urgency. Upon receiving your comment, I immediately reviewed them with your centre team. They confirmed that they have contacted you to troubleshoot the issue for you.
You’ve requested to end your agreement earlier but please understand that your current agreement will expire on 30 November 2023. It is a formal, business commitment.
If you need further assistance, you are welcome to contact your local community manager who remains your key contact here.
Thank you,
Lorraine Brule
Global Customer Service at Regus
Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.
I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information.
A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can.
Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
We have received your comment. Thank you!