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Redbox Automated Retail, LLC

1 Tower Ln Ste 900
Oakbrook Terrace
Illinois
United States - IL60181
Customer Care
Work days:
Mon6 AM - 12 PM
Tue6 AM - 12 PM
Wed6 AM - 12 PM
Thu6 AM - 12 PM
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Redbox Complaints & Reviews

RedBox / Denies disc was received, charged my account

Re
Reviewer64066 on 2015-12-10
I rented two dvds from our local redbox just over two weeks ago. After two days, I returned both dvds to the same redbox location at the same time. Neither disc was rejected at the kiosk and after depositing the discs I left. Now I received an email receipt from redbox indicating that I am...

RedBox - New York, Rochester / Charged for entire movie/game never rented.

Ro
Rocmuzik on 2015-11-07
My bank account was zapped for the price of a movie (I never heard of) and an xbox game (don't have xbox). Redbox has absolutely no customer service, so I had to go through my bank. 1 WILL NEVER USE REDBOX AGAIN, AND ENCOURAGE ALL TO DO THE SAME!

RedBox - Kentucky, FORT CAMPBELL / DVD rental

Do
doris holt on 2015-10-08
I rented two movies, returned them the very next day and was heavily overcharged a month later even was told one was not returned. Call the help desk but unconcerned as if I was lying. Problem not resolved and customer not satisfied with results. I will tell all who I know rent from redbox to look for another means of renting and enjoying movies.

RedBox / False Charges on my account

Ds
D. S. 2013 on 2015-02-26
DO NOT RENT MOVIES FROM REDBOX!!! This company is ridiculous!! I will NEVER rent a movie from here again! This is the second time that my bank account has been charged almost $100!!! The first time that it happened, back in December I was charged $86 for movies that 3 different machine...

RedBox / Bad DVDs

Wr
WrightLester77 on 2015-02-23
On multiple occasions my family and I have gotten movies from redbox that skipped, froze, or would not play at all. I'm tired of it and I'd like redbox to make sure that every dvd plays and doesn't skip. I've wasted money renting movies just to take them back because...

RedBox / Customer Service

Ma
MaryGulley on 2015-01-27
I rented two movies from Redbox to play on my DVD player that's not hooked to anything online. One move played fine the other kept freezing in spots I took the movie out and cleaned it but still not working. After calling Redbox customer service they were all hard to understand due to...

RedBox / Received paper copy of disc

Sa
SanneM on 2014-11-17
Rented NBA2K15 and when opened, discovered that the disc inside was a paper, color copy of the disc. I called Redbox so that I wouldn't get charged for the disc rental or for the missing disc. The representative offered me a promotional code for the 2nd night rental free. I wa...

RedBox - Kansas, Lenexa / Quality Control

Bi
Binaryman01 on 2014-09-01
This is the complaint that I lodged with the Better Business Bureau: Over time, on three to five occasions I, there have been defects on DVDs i rented, that prevented them from playing the entire disk. I complained about this and was told that because I could not cite names and dates of the...

RedBox / Charged for a disc I DID return

Ne
NewarkDE on 2014-05-04
Rented two movies from Redbox. Watched one and returned it the next day. Kept the 2nd disc for a 2nd day and then turned returned it. 25 days later Redbox says I never returned the 2nd disc so they billed my credit card $25. So they got their movie back and my $25. For the LAST time. A...

RedBox / Customer Service / Description of product on offer

Pi
piratinginstead on 2013-11-22
This company does everything in its power to avoid any actual customer service and forces you to go through an automated system so they don't have to speak with you. They flat out lie and double back on information they give you. Twice I have rented games that did not include a...

RedBox - Texas / charges for movie that was wrong

Sh
shalonbrooke on 2013-10-09
I rented a movie at redbox it was the wrong movie that I received they said to take it back that day and I could have 2 promotional codes so I returned the movie the same day asap and tried to use the code it didn't work so I just kinda forgot about it well today I see that I'm...

carmenrchards - Alabama, Phenix City / charges on dvd's

Ca
carmenrichards on 2013-07-15
I rented 2 movies last night and used credits last night and they charged me 5.24 for them... I need to be credited back that money!

RedBox - California, Antioch / Exorbitant unauthorized charges

St
stingraynm on 2013-05-26
I used Redbox for a while and just noticed a bunch of exorbitant unauthorized charges on my bank statement. I don't know if these are late fees or what, but I always return movies within a couple days and have never seen anything on their machines or packaging concerning a due date...

RedBox - Colorado, Colorado Springs / Charges for a returned DVD

Mc
mclopez on 2013-04-09
My son rented the 7 PHYCoPaths on 3/10/13, he then forgot to get it when it came out and the rental machine took it back. He decided to rent it once again, with another movie but returned both right back the next day at around 7pm. Today 4/9/13 I get a charge on my credit card of $23.85...

RedBox - Montana / Returns

Ch
Chelbel on 2013-02-27
I sent my husband, father and mother out to return movies to redbox 2 days in a row. And the boxes would not take the movies I called to find out how I can return them if the boxes won't take them. They would claimed there is not issue with the boxes and I am stuck paying for movies I...

RedBox / charged for something that was returned

Ki
kiwipark on 2013-01-23
I went to the store to make a purchase and discovered $103 was taken out of my bank account which put me in a negative balance. I looked and found out it was redbox that had taken it all.they said I didn't return a game and a movie.I definitely remember returning them and my 15 year...

RedBox - Virginia, Richmond / Rebecca - customer service rep

Er
Ernest Jackson on 2012-12-06
Called redbox customer service, talked to a Rebecca and explained that I had to leave town and was unable to return my DVD. My wife said she would yet didnt and I returned after 7 days to see that the DVD was still at home. I told this to Rebecca, hoping that she would somewhat understand...

RedBox - Colorado / Horrible company

Av
AvoidRedbox on 2012-10-29
Redbox is a company who's policy is to attempt to deny any customer service compensation even in instances where they are blatantly in the wrong and at fault. They also refuse escalation of complaints to supervisors, so you are left to deal with a customer service associate who will...

Redbox Dvd Rental - Michigan, Okemos / Unethical Business Practices

Sh
Shaltreece on 2012-10-02
My son and I are in the process of a move, and I misplaced two DVDs that I rented from Redbox on 9/8/2012. We found them yesterday, and immediately turned them into the nearest return center. I knew there would be hefty charges returning them on the 23rd day of having them, but what I...

RedBox - California, Grover Beach / Excessive charges

Jg
jgompf on 2012-09-25
I rented 2 Redbox movies for 2 days. When I returned them I reviewed by account and I had been charged 9 times. When I called Redbox the customer service person told me they have the right to use your card when you get movie, okay thats a 24 hour rental. Then they charged me a seperate 2...

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