Planet DVD Store
Reviews and Complaints

I purchased a DVD for a movie from https://www.zeusdvds.com. THe film I purchased is available commercially on DVD. The photograph on the website was the same that was used for the commercial release. However, I item I got in the mail was a home-made version of the film, with a non-descript DVD case. I wrote several emails but received no response.

BEWARE! This is a scam website. They are set-up in Pakistan to steal your credit card information. Don't be fooled by the look of their website and fake reviews! They have numerous reports to the Federal Trade Commission for internet fraud. ReportFraud.ftc.gov

They are also on file with the FBI Internet Crime Complaint Center (IC3). Visit https://www.ic3.gov/

I ordered Punky Brewster - The Complete TV Series on DVD 624 from the Planet DVDs website (http://planetdvdstore.com). When I received the DVDs and realized that they are copied from the TV, and have horrible picture and sound quality, even though the website states: “Excellent video and audio quality.” Also, under the description of the Punky Brewster DVD collection, the website states: “These are brand new.”
I contacted them through the contact form on their website, as well as e-maling them at [protected]@gmail.com letting them know that I would like to return the DVDs and get my money back (according to the website they have a 30 day money back guarantee), but I also requested they pay me back the shipping and handling charges. Their website states that shipping and handling charges would not be returned, and I would completely understand that if I had purchased the DVDs and then just changed my mind for no reason. But considering their website was not at all honest (the DVDs are definitely not “brand new”) and gave a completely false description of the quality of these DVDs I requested the full sum returned, including the shipping and handling (total of $79.90).
I obviously never would have purchased these and paid such a large shipping and handling fee (they charge over $20 for shipping a small box of DVDs) if their website was honest in the first place about the fact that these are NOT brand new DVDs and that they are of extremely poor quality. (Even the DVDs box and cover is completely different from the photo on their website.)
The response I received from them is that they would only give me the money back for the product, NOT cover the shipping and handling charges. They NEVER addressed their dishonesty. They stated in the response: “Please keep in mind an Official DVD Collection has never been released for this series and what you received was a Collectors/Fan Version.” However, NOWHERE under the description of this DVD series on their website did it say this. I wrote back stating that yet again they are lying because the DVDs have in fact been released (I even included the release dates for each season).
As of right now, they have not responded to that e-mail. And, once again, their description says “brand new” and of “excellent video and audio quality, ” both of which are false statements. They are not selling "brand new" DVDs. These DVDs literally look like a kid recorded them from TV onto a very old DVDs, and each DVD has a sticker on it with the season written in bad handwriting. I can't stress enough how bad the quality of these DVDs is.

I had been searching for “The complete series” of third watch for a long time. However all I was ever able to find were seasons 1 and 2 (apparently that’s all that is out at the moment) when I came a crossed PlanetDVDStore.com I got pretty ecstatic because they said they had the complete series and it was on sale for 40 dollars! (I should’ve put two and two together… NO OTHER PLACE had seasons 3 through 6 out yet of this T.V. show, and it was ridiculously cheap) BUT I ordered anyway, because I buy things online quite frequently and I have never been scammed. They said my order would arrive in 10 – 14 days, and when two weeks rolled around, I still had no DVD’s. It was nearly ONE MONTH later before I finally got them, and when I did they were in a broken VHS case and the DVD’s were numbered by HAND! They were recorded straight from the T.V., and skipped horrible. Which, in all fairness they did put a warning on their site that some of the DVD’s may skip, but I thought maybe it would be a skip here and there, but instead on one of the DVD’s the last complete 15 minutes doesn’t work at all because it just freezes in place. THANKFULLY I got them on “sale”, because the original price was marked for over 100 bucks! This place is a terrible, terrible scam, so if you are currently on this site looking at reviews to see whether it’s worth buying something from their site, DON’T PURCHASE ANYTHING FROM THAT SITE! I’m not sure why I didn’t check on the reviews of this website before ordering from it, but I WON’T make that mistake again!

My husband and I received the little house on the prairie cd’s. We were very happy until we tried to view disc 1, it had still motion several times and wouldn’t play, so we thought it was our new dvd player and tried it in our old dvd player and it was a little better, and then we looked at the back of the cd, it had scratches and finger prints on it, we tried disc 2 in two different dvd players and it wouldn’t even play, we looked at the back of it and it had a cracked edge. Disc 1, 2 and 4 through 13 all have many scratch problems. We have viewed to disc 20 and disc 20 also has problems but disc 14 through 19 have no problems other then miner scratches, fingerprints and chipped edges.

Your internet website promised us the following

Limited edition dvd box set
Every memorable episode in one huge collection - lowest price online guaranteed

Little house on the prairie is an american one-hour dramatic television program that aired on the nbc network from september 11, 1974, to march 21, 1983, bumping the long-running adam-12 series to tuesday nights. During the 1982-83 television season, with the departure of michael landon, the series was broadcast with the new title little house: a new beginning. A three-hour compilation special called the little house years was aired in 1979. (the series itself was preceded by a two-hour pilot movie that first aired on march 30, 1974).

Everything about this planet dvd store (.com) website looks legitimite. The pictures, the descriptions, etc. Look fine and looks like you are ordering from some website based in the western world. Surprise! You get a box from china with very cheap vhs boxes inside filled with cheap dvds that are cheap copies of the television shows/movies you ordered! So far, (as some of the complaints I read before me) I have heard nothing from my emails asking for a refund and return. There's no address. No phone number. No kind of contact information except an email that you get when you first order from "iron man" telling you to contact him with any problems, request for refund, etc. And I haven't gotten any answers from him either. I'm out $200 on the garbage I ordered and i'm suspecting won't see the money again unless my bank takes pity and just reverses the charges!

I really wish I would have looked deeper into their website before ordering... The prices seemed to good to be true even though they were having a christmas sale! Obviously, they are too good to be true!

-debby

My credit card company gave me a phone # for planet dvd [protected]). It rings & rings — finally goes to a v/m which says they are closed & do not accept messages.

I submitted a complaint to the better business bureau, here's the message I rcvd.

This message is in regard to your complaint submitted on 9/2/2009 9:11:19 am against planetdvdstore.com. Your complaint was assigned id 7973993.

The bureau has decided to close this complaint and note that the business did not respond to the complaint.

This company is doing business under several names, dvd mania.com, dvd mania, llc., planetdvdstore.com. Information in bureau files indicates that this internet based company is located in grand caymen. This company has not answered complaints brought to its attention. The bureau has been receiving numerous complaints stating that they have paid for dvd's and are not receiving them, that products the company sends are pirated and not legal, some dvd's are shipped from china with poor quality and not viewable, the company does not return emails, the company does not abide by their terms and conditions, refund or guarantee policies. The address the bureau has identified as associated with the company is: domain, administrator [protected]@nameadmininc.com box 10518 a. P. O. Grand cayman, cayman islands b. W. I.

This complaint will be reflected on the company's bbb reliability report with the following language: "the company failed to respond either to the consumer or the bureau to the complaint(s) filed."

Please feel free to contact us with any further questions.

Regards,

Dona morgan
The better business bureau

Like many others, my wife and I made the mistake of ordering hard-to-find DVDs from Planet DVD Store. The disks are poor in quality and performance, and service is nonexistent. They don't answer emails at all, and they give no telephone number or mailing address. Moreover, the DVDs are obviously pirated. They are alleged to be uncut and unedited, and therefore not subject to the Geneva Copyright Convention -- but how would they obtain such videos? Surely not from the originating studio! And they are made in and shipped from China, world capital of DVD piracy.

I think the Planet DVD Store website should be blocked from the Internet, but I have no idea how to bring this about. Does anyone have any ideas?

[protected]@sbcglobal.net

I ordered 14 seasons of knots landing. Found out after I ordered them that only two seasons have officialy been released! I re-ordered under a fake bank card... Entered my bank card number... Just changed the security code. They called me right back. I let them leave a message! They left a number... [protected]. My message to them was that I filed a law suit against them... Which I have done... I am an atorrney. I called about 7 times... The first two time she hung up on me. She gives the fake name of susan winters! She [censor]ed and gave me a hard time about a refund. I told the lady they have a return policy that is hassle free! Every time I called the same lady answered... No matter what time of day. When you run a big business... Say sprint, walmart, verizon, ebay... Etc... The same preson does not answer every time! I have processed legal papers against the company which takes 3-14 days for them to be issued a court date. You can email me at [protected]@roadrunner.com and I will issue a class action suit against the company! Prison is right around the corner for this company and the people who run it. Justice will be served soon! You will all get yoiur money back! God bless! Erich davison esquire

I orderd hart to hart - the complete tv series on dvd. All I got was a box with 24 dvd's from china whith copies wich I should have better made on my own... I wrote mail after mail and after a commend at a rating-site I got a mail...

"please keep in mind an official dvd collection has never been released for this series and what you received was a collectors/fan version."

Never read a better joke

I asked to read their product-descriptions... Next time I try to get dvd's from stores like this I try to get more informations before I order...

People be careful where you try to buy...

Do not order from this company! The orders come from china. All of the dvds are pirated. I ordered the complete third watch set and received the order approximately 30 days later, after I was sent an email stating that I would receive them in 9-12 days. The first few discs worked, but after going through a majority of them... Half of them either didn't work or it looks like a camcorder was set up in front of tv while the show ran. The quality was poor and was a complete scam. There is no way to contact this company. They have a "contact us" link on their website, but I sent an "email" through the system and it states that I would receive a reply within 24 hrs. To this day I still have not received a reply. I ended up contacting my financial institution stating what happened and I received a credit back on my account for the money. About a month later I received another email from the company stating that they were re-shipping my order. That is when I tried to contact them asking why they were sending another order and haven't received a response yet. I beg anyone that even looks at their website. It is all a scam and a ripoff. Please save yourself the money and the trouble and just order what you are looking for through a legit website. The dvds that I ordered only the first season is out now. The other 5 are not. That has to tel you something. Thank you.

Everyone needs to report this. Let's get the attention of Law Enforcement. It would be of more interests if we all make a lot reports instead of just complaining. Let take action. You can file on line complaints to: 1) The Internet Crime Complaint Center (IC3). They are in "partnership" with the Federal Bureau of Investigation (FBI) and with National White Collar Crime Center (NW3C) and with the Bureau of Justice Assistance (BJA); and with 2) Federal Trade Commission (FTC). Have all your information ready and in front of you: web site address of Planet DVD Store aka Family DVD Store; any email address you have; dates of sales to you; dollar amount of your loss; any contact persons name(s), address, phone number.

This is what gets their attention: Repeated emails sent one after the other. Change the subject matter and erase forwarding information on each email if you forward. This causes them to have to work. Anyway, I placed three orders. My wife discovered they were crooks selling pirated dvds copied off television. Would not answer emails so my wife sent repeated emails one after the other. This got their attention and they cancelled the smallest order. Promised to cancell all three orders. Sent DVDs anyway. I continue to send emails one after the other. They will reply that have refunded & will ask you to wait 5 to 7 days to see credit. But this is a lie. They will tell you anything to stop your repeative emails. Keep those emails going unless they actually do refund and you see the refunds in your account. Repeated emails apparently throws a monkey wrench into their operations.

It always takes longer to ship to Alaska, so 3 days after the quoted 14 days I emailed the company requesting a tracking number. I email them the next day and again the day after that. I check my C.C. statement and the Company received their payment the same day I had placed my order. I contacted my C.C. company to cancel payment and told them that I had tried to contact the Company via email and that they had no phone numbers on their web site that I could call. The C.C. Company told me to cancel my card, and they had a store phone# [protected] and try to verbally cancel the order. The phone number is from Canada. My C.C. account has been credited 223.34 the cancelled order is in litigation for the next 90 days. Today ( 33 days after placing my order) I received my DVD's from Planet DVD Store in Qingdao The Peoples Republic of China. There appears to be no return address on the package. Do not sign for it and have the mail carrier mark it as refused. I still have to wait and see if my money is really mine.

These people sell pirated dvd's and dvd's recoreded from television. I bought the complete 20 years of Gunsmoke collection, and so far out of 20 dvds I have played, 3 will not play at all, and several more have unplayable episodes. I have tried to contact them by email three times with no response. They have no listed telephone or physical address. The videos came from China with no invoice or contact information of any kind. I would love to join any legal action anyone would bring against these people.

I just received half of my order, which arrived with homemade labels & handwritten disc numbers...there are media announcements playing during the ending credits...recording plays one episode over and over...UNBELIEVABLE! That was the cheaper of the two series I bought, and the more expensive one was not included in the box, although the shipping label indicated that the value of the shipment was worth $180! I paid them $190 (including shipping), and now have written to every e-mail and/or link address, but no reply. I am SO VERY unhappy that I didn't discover this forum until now! I will be heading down to my bank to cancel my cards & see about getting reimbursed for at least the part of the order that was never received. The return address on the shipping label was very minimal and written in Chinese. I've tried looking up the right agency to report "Video Piracy", but haven't had any luck yet.

THIS COMPANY NEEDS TO BE ADDRESSED IMMEDIATELY!

After searching for a website ( the one I ordered my dvd set from is has now vanished ) I came upon this complaint site. I too have ordered a complete set of "Then came Bronson for $57.00. I ordered it March 30, 2009. The e-mail indicated it would be 8 -10 days to receive it. I have sent the 3rd e-mail today to the only e-mail address I have from the copy I ran when ordering it. I'm not sure where this store is located but after viewing this site, there must be quite a few...I will start with my bank, where the debit went through. I believe from past experience that they have the name and numbers/address of who runs these payments through. I'm going to at least try. I have no intention of doing nothing, even though I have "nothing" and from all I've read maybe I'm lucky I don't! I will keep you all posted of my progress and I hope you all with for the rest of us suckers...these folks need to be caught and prosecuted for theft. What really burns me is I always use paypal, and the one time I didn't look what the hell happened! I'll know better and stick to E-bay next time...it was just they didn't have this dvd set that I so wanted to get for my hubby :( I hate them!

I purchased a complete series set of 'All in the Family' thru Planetdvdstore.com. The dvd's were all defective and the last two discs of the series had nothing at all on them. The dvd's were sent from China and I emailed the company who 'guarantee' 100% satisfaction never responded to any of the multiple emails I sent to them. This was a costly lesson for me not to mention a major disappointment for my 87 year old Mother who loves All in the Family, and these were her birthday present. What a rip-off this was! Shame on Planetdvdstore!