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Redbox Automated Retail Customer Care Service

Redbox Automated Retail, LLC

1 Tower Ln Ste 900
Oakbrook Terrace
United States - IL60181

Customer Support Phone Numbers

+1 630 756 8888 0 0
Work days:
Mon6 AM - 12 PM
Tue6 AM - 12 PM
Wed6 AM - 12 PM
Thu6 AM - 12 PM
Fri6 AM - 12 PM
Sat6 AM - 12 PM
Sun6 AM - 12 PM

Redbox Automated Retail Complaints & Reviews

Redbox / DVD Damaged

Michelle Clarke on Jan 9, 2017
We rented Roots, an 8 he. Miniseries, that half way thru. Froze up and we we had to skip scenes and got scenes to start there was no sound!. We did not get to watch the movie and had so many frozen and volumeless moments thru out the B side, we are still wondering what happen. We kept the...

Redbox / A rental movie

Thomas Oliver85 on Jan 7, 2017
I rented a movie from a redbox inside of a Walmart in Rockport Arkansas. The redbox was located by the door on the Pharmacy side of the Walmart store. I rented the movie "Krampas" on 1/6/17 and it was all scratched up and would not play sound on my dvd player. I would like to get thi...

Redbox / Zootopia

amberjaxonbruce2017 on Jan 5, 2017
Hello I get movies and games from you all the time but this is the worst experience i've had I rented zootopia and during the whole movie I had to stop and restart the movie repeatedly, the movie skipped and froze. I thought it was my dvd player so I switched players and it did the same...

Redbox / Renting a movie that doesn't work.

Kurt Dibble on Nov 27, 2016
Rented a movie I put it in my xbox one and the screen pops up black saying. ( Please try a different disc, We cant play this one) (0x91d70001) we tried it in my friends xbox one and the same thing happened, but the weird thing is theres no scratches or marks on the DVD. I hope someone can...

Redbox / Wrong movie

Shalynn Arrington on Nov 24, 2016
I paid for Alice through the looking glass DVD at the Redbox Kiosk located at the 7-11 on Genesee, but instead I got the Ghostbusters DVD. Since these two movie titles are on different screens I know I did not mistakenly hit the wrong rental button. I would like to exchange the DVD...

Redbox / Unable to return movies due to a broken kiosk

nanaKris on Aug 1, 2016
I had two DVDs checked out. The next day, the kiosk broke. Redbox argued with the business over fault for the terminal not working. Their technician is located in Illinois. It took 13 days for the kiosk to be repaired! During this time I had to go to the store daily to see if it wa...

Redbox Automated Retail, LLC / Systematic Overcharges

Mark Laurain on Apr 10, 2016
Redbox calculates your rental time from the minute you reserve a movie, then bases a late return after 9 p.m. Due to how their system is set up, if you reserve a movie today at 11:59 p.m., they tell you to pick up the movie before 9 p.m. the following day. Then, despite picking it up...

Redbox / Denies disc was received, charged my account

Reviewer64066 on Dec 10, 2015
I rented two dvds from our local redbox just over two weeks ago. After two days, I returned both dvds to the same redbox location at the same time. Neither disc was rejected at the kiosk and after depositing the discs I left. Now I received an email receipt from redbox indicating that I am...

Redbox / Charged for entire movie/game never rented.

Rocmuzik on Nov 7, 2015
My bank account was zapped for the price of a movie (I never heard of) and an xbox game (don't have xbox). Redbox has absolutely no customer service, so I had to go through my bank. 1 WILL NEVER USE REDBOX AGAIN, AND ENCOURAGE ALL TO DO THE SAME!

Redbox / DVD rental

doris holt on Oct 8, 2015
I rented two movies, returned them the very next day and was heavily overcharged a month later even was told one was not returned. Call the help desk but unconcerned as if I was lying. Problem not resolved and customer not satisfied with results. I will tell all who I know rent from redbox to look for another means of renting and enjoying movies.

Redbox / False Charges on my account

D. S. 2013 on Feb 26, 2015
DO NOT RENT MOVIES FROM REDBOX!!! This company is ridiculous!! I will NEVER rent a movie from here again! This is the second time that my bank account has been charged almost $100!!! The first time that it happened, back in December I was charged $86 for movies that 3 different machine...

Redbox / Bad DVDs

WrightLester77 on Feb 23, 2015
On multiple occasions my family and I have gotten movies from redbox that skipped, froze, or would not play at all. I'm tired of it and I'd like redbox to make sure that every dvd plays and doesn't skip. I've wasted money renting movies just to take them back because...

Redbox / Customer Service

MaryGulley on Jan 27, 2015
I rented two movies from Redbox to play on my DVD player that's not hooked to anything online. One move played fine the other kept freezing in spots I took the movie out and cleaned it but still not working. After calling Redbox customer service they were all hard to understand due to...

Redbox / Received paper copy of disc

SanneM on Nov 17, 2014
Rented NBA2K15 and when opened, discovered that the disc inside was a paper, color copy of the disc. I called Redbox so that I wouldn't get charged for the disc rental or for the missing disc. The representative offered me a promotional code for the 2nd night rental free. I wa...

Redbox / Quality Control

Binaryman01 on Sep 1, 2014
This is the complaint that I lodged with the Better Business Bureau: Over time, on three to five occasions I, there have been defects on DVDs i rented, that prevented them from playing the entire disk. I complained about this and was told that because I could not cite names and dates of the...

Redbox / Charged for a disc I DID return

NewarkDE on May 4, 2014
Rented two movies from Redbox. Watched one and returned it the next day. Kept the 2nd disc for a 2nd day and then turned returned it. 25 days later Redbox says I never returned the 2nd disc so they billed my credit card $25. So they got their movie back and my $25. For the LAST time. A...

Redbox / Customer Service / Description of product on offer

piratinginstead on Nov 22, 2013
This company does everything in its power to avoid any actual customer service and forces you to go through an automated system so they don't have to speak with you. They flat out lie and double back on information they give you. Twice I have rented games that did not include a...

Redbox / charges for movie that was wrong

shalonbrooke on Oct 9, 2013
I rented a movie at redbox it was the wrong movie that I received they said to take it back that day and I could have 2 promotional codes so I returned the movie the same day asap and tried to use the code it didn't work so I just kinda forgot about it well today I see that I'm...

Redbox / Exorbitant unauthorized charges

stingraynm on May 26, 2013
I used Redbox for a while and just noticed a bunch of exorbitant unauthorized charges on my bank statement. I don't know if these are late fees or what, but I always return movies within a couple days and have never seen anything on their machines or packaging concerning a due date...

Redbox / Charges for a returned DVD

mclopez on Apr 9, 2013
My son rented the 7 PHYCoPaths on 3/10/13, he then forgot to get it when it came out and the rental machine took it back. He decided to rent it once again, with another movie but returned both right back the next day at around 7pm. Today 4/9/13 I get a charge on my credit card of $23.85...

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