Quest Diagnostics
reviews and complaints

I had lab work on Friday, July 8th at 65 East 76 street, New York, NY 10021 location. It’s been five weeks and I’m still waiting for results, only partial lab results were completed. I’ve called Quest customer service several times, first I was told certain tests take 15 days, then I was told a specific machine wasn’t working. I need these results so I can more forward with proper treatment how is Quest resolving this issue?

I got 3 services this year from Quest Diagnostics, but they are billing 4,

the 3 services I got they charge me

May 05 2022 -->$37.20

May 20 2022 --> $20.78

Jun 08 2022 --> $20.78

Jul 03 2022 --> No Service provided to me

My insurance shows these services as

May 05 2022 Total bill $470.22 plan discount 433.02 total owe 37.20

May 20 2022 Total bill $310.42 plan discount $289.64 total owe $20.78

Jun 08 2022 Total Bill $310.42 plan discount $289.64 total owe $20.78

Jul 03 2022 Total Bill 204.84 is not mine

Last bill was never made to me and is not iun my insurance records

I have some emails and text charging the amount to pay in the first list, I login into the web site and still there is shown I owe 20.78 for one of them,

Please advise

I just received an email titled "Your Quest Diagnostics Invoice for Lab Services is ready - Action Required in 5 Days saying "Your bill is ready:..."

I haven't been to Quest Labs since May, so I replied "WTF, bill my insurance company"

Then I logged into Quest, not through the link provided and checked of any outstanding bills, which of course there were none

I got a letter in the mail from Quest Diagnostics stating that I owe about 500 dollars to them for service provided on March 23rd in a specific state. However, I did not receive medical care by anyone on that date. I do not LIVE in the state it mentions. I have no idea what this is about and sheesh, it's scary! I don't know if they're a scam company, if my identity was stolen or if they sent it erroneously. Either be sure that you're billing the correct person!

My daughter did not have insurance when she went to see her OB/GYN. She paid in full for her office visit which she received 25% off from Mercy for paying in full. Her cultures however were sent to Quest. They do not have a self pay discount and their prices are outrages. My daughter received a bill from Quest for $985.25, ridiculous! I contacted people from Quest to see if they could help her out with a discount, nope nothing. Basically told to bad she need to pay the bill. I am so disappointed that Mercy switched to Quest labs. Mercy is so known for self-pay discounts and financial aid for patients and Quest does not share the same values. Not a good Match. Also I got on the website and see they only have 1 star! I don't know if they even deserve that one star.

This company is a total scam, I didn’t do any laboratory testing around April, and they send me an invoice that says that I own them 530.04. Stop scamming people, my family didn’t even when to there place or do any labor checkout, so wth the bill comes from. I really need an explanation, or else I’ll file a report!

My insurance company said they received the wrong code for routine blood work that I have gotten every 6 months for the past 20 years Quest diagnostics is now charging me $250 and it's been almost a year they said they will be sending my bill to the collections agency and destroy my credit. My insurance company has stated with an explanation of benefits that I am not responsible at all for any portion of the bill I always pay $0. Quest claims that they have the incorrect codes and that my doctor needs to resubmit them my doctor goes to try to resubmit them Quest does nothing I've had the insurance company Quest, and my doctor all on the same phone before and yet Quest does nothing. Billing at Quest are completely unhelpful and untrained. The best I could do is get Quest to say that they, sent through their system a request to my doctor's office to resubmit the correct code, my doctor's office says they've received absolutely nothing from Quest at all I'm stuck in limbo and I don't know what to do I hate Quest.

I don't want to pay and I don't want to hurt my credit.

Hi.My son and I had an appointment this morning at The Quest location in Newport News Va. our appointment was at 8:10 and 8:20. I stayed out there until 8:30 no one showed up or call to tell me my appointment was canceled. I think that was very unprofessional, and it really set me back and made me missed other engagements I had planned. Could you please address this issue. Thanks Debra Whitley

I overpaid quest diagnostics almost $300 due to a system glitch back in late January.

Quest advised that I was eligible for a refund and put in refund request but they have not refunded me my money.

I called back in April just to find out that they denied my request when it was clearly identified as an overpayment

They proceeded to reopened a request in May and I still have not received my refund and now we are in July. They advise people 4-6 weeks but I have been dealing with this issue for half a year!

Case Track ID: [protected] has been established since January 2022. Have gone through many emails and phone calls and they kept asking me to allow them more time to file the claim to insurance carrier. Until now, NO refund yet! I had sent them all whatever Quest requested many months ago. The story is way back to last year, when I received the blood work services at its office in Melbourne 32940, I forgot to bring my insurance card, so my husband paid with his credit card first for almost $1000.00. As you know, no payment no service this kind of rule, and the nurse said that you can get the money back once Quest filed the insurance claim with my insurance company later. Very frustrated with them! Am I able to get my money back?

MyDocBill Case [protected] [ ref:_00D306cpw._5001E1VCzaW:ref

Yesterday I went to have a Glucose test at 11:30am at you Quest location inside the Safeway Store at your Redwood City location. The wait was quite long, but that's not the issue, nor was the issue the nurse at the facility was not helpful trying to locate the doctor the test was actually for even though it was ordered through quest in the first place. The real issue was the actual care I received at this location.

The nurse inadvertently did not put the blood drawn in the correct bottles then said she had to do the procedure again by taking blood from the vein in the other arm. This time it hurt more than normal and I even felt a little dizzy afterwards. When I go home I noticed a sore or large bruise on the arm she took the second set of blood from. See picture below. I have never had this happen before at any other Quest and I get blood drawn four to five times a year for the past 10 years.

I am quite upset with the care I received at your Redwood City Facility.

Sincerely,

John Beaumont

245 W. Hillsdale Blvd

San Mateo, CA 94403

[protected]

Cigna Insurance

I have been using the same Quest Diagnostics Lab in Greenville, Texas for several years now & all but one employee seem to care about the patients. That employee is Kevin. He's rude, unfriendly & shouldn't be drawing blood from anyone. On 06/29/2022 he tried to refuse a patient because he came in too close to closing time. The patient did get there before closing & because I stuck up for the patient, I noticed that Kevin had more difficulty finding my vein this time & I still haven't gotten my test results back when I have ALWAYS had them the next day. I will be contacting my insurance company to complain to them as well.

I had bloodwork drawn at my Dr’s office in January to help diagnose an issue. Some high schooler at my insurance denied part of the testing as invalid for the code the Dr. submitted it under. They sent me a bill in May as my first indication of an issue, saying I owe them 200+ The bulk if that being the 2 tests partially denied by insurance. (I should owe around $30.) My Dr had me bring the bill June 3rd and resubmitted those 2 tests under a different code, the insurance approved payment 100% this time. Quest sent me another bill for $3.10, but will only accept full payment for the $200. I can’t make any payment until they post the payment from insurance which was issued 2 weeks ago to bring that $200 down. In the meantime they are threatening collections. The customer service billing rep was rude and refused to take any payment except full, knowing they are pending a payment from insurance for the 2 contested charges. WTF do they expect people to do? They about to not get paid a dime out of pettiness for this kind of treatment.

On 6/21/22, at 11:45, I entered the office requesting a hair folicle test ordered by the court. A Mr. Anthony Johnikins was extremely rude to me. He kept questioning me about what the test was for and when it came time to cut my hair, he took a huge chunk out and I became emotional. His response was "awww you don't like your hair cut". His whole demeanor was condescending and unprofessional.

I just felt you should know that an employee did not represent your company very well.

Sincerely,

Kelsey Graham

[protected]

I made an appointment online yesterday at 1:30 pm for lab work at 7001 Amboy road ,Staten Island.I provided the script to the technician and after she entered the information she requested a payment of $162 + for the psa test. I told her that I have a zero payment for lab work. She indicated that she will not do the test unless I pay or agree to sign to be billed. I told her to not do the psa test and do the blood work since I can’t pay.but she wanted me to get a new script and will not do the blood work etc…

I called my insurance (united health care ) this morning and they confirmed that I have a zero payment and I should not have been asked to pay or billed for this lab work.

My provider phone number is [protected].

Your lab technician acted very unprofessional and I am questioning how and why a payment or agreement to be billed was requested.

6/17/2022 0820 approximately

My husband and I both had work ordered at the same. Both of us were called in a few minutes since no else was waiting for testing. Both my husband and I had orders from same physician office. I (female) was directed to two techs and my husband went to another sole technician at the same time. I handed the physician orders to the tech. She immediately started complaining the physician order sheet supposedly did not have a fax number. She did not look up the physician information. I told her that it was the system as I had seen it in lab system many times before and tech never had an issue. She was extremely rude , condescending and interrupted me incessantly as I tried to tell her the information was available in the system. She harassed me until i had to look up the office number on my phone. I have been going to Quest for years and never experienced such a event. If you hire people to work with patients/ public should train them to be respectful, courteous to patients who seek medical services. Lab tech should recognize generational differences and needs. Just because they are rude and disrespectful to their own it should not represent the values of a company. As leader in health care I was extremely ashamed of your employees behaviors. Is this the represented of your mission and vision ?

Dr. Elizabeth Gotay, DNP, RN

I used to work for this lovely company, was with them 6 years until a coworker didn't like me for whatever reason and went to hr and told them a lie on me. One day I get a call from hr in New Jersey and was asking me a bunch of questions. In which I told him I didn't know where any of this was coming from.i was a good employee, and have never been in trouble. Even though what was told was an absolute lie and I mean that from the bottom of my soul what this coworker had said about me was a legit lie.i never stood a chance. I was fired over hearsay. How is this okay? I was lied on. I feel like the coworker was jealous of me by her actions towards me. I got fired but I be dammed if she doesn't walk around in these pic's smoking on a Marijuana pen. And brags about it. How is this okay? Coming to you from Christiansburg VA. Veronica LOVE (float position) is the one who got me fired. I hope she is happy that she u cause someone their livelihood. While she is in the office getting high and dealing with our patients. Why hasn't hr looked into this with her?

Quest failed to credit me on a payment I’ve made for lab work in December 2021. I have called and emailed them proof from my bank that the bill was paid but they still don’t credit the account. They sent the bill to a collection agency in April 2022. Icontacted the collection agency with proof of my payment and contacted Quest again. They said to email them proof again and they opened a case for review on 4/14/2022. Since then, I’ve heard nothing back from Quest. I had to get blood drawn again for a doctor appointment and was refused service because they said I had an outstanding balance. I had to pay the bill AGAIN which now makes Quest owe me money. Instead, Quest has now closed the review as according to them, the account has been paid. But they never acknowledged or credited me my initial payment. I have spent hours on the phone with Quest, the collection agency, sending emails to no avail.

Account number: 4142559QQUD1-10

Case Tracking number: [protected]

Quest's new system deletes appointments if you are 5 minutes late. So if you are there on time or even early, and the people in front of you cannot figure out how to check in, by the time you check in, your appointment is deleted even though you showed up on time. The San Clemente Quest office on Via Hermosa made my wife wait over 2.5 hours even though she had and appointment and was on time. I know that they can still see your appointment in their log, so they could have taken her because the reason for the delay in check in was not her fault. But the employee decided to be a jerk and not take her. I believe this is a common problem because I was there a few weeks ago and a senior citizen ahead of me could not figure out how to check in, and there were issues with their appointment. I was early but by the time I tried to check in, the appointment had been deleted from their check in system. But that employee just looked me up, saw that I had an appointment and that I was on time so she went ahead to drew my blood. The employees need to be reprimanded and trained better, and they need to change the check in app. I know they're going to say that you can check in on the phone but that didn't work for me when I was there so their IT team needs improvement as well.

I have always paid my copay, bills as they come, just received a bill for 20$ today June 6 2022, dated June 4th 2022. From date of service on12/6/21. Called spoke with two representative and told them I sent check they told me for some reason check didn’t clear, couldn’t explain why, she began to tell me, to check with my bank to see why, They are simply have issues In billing sending me an invoice 6 months later, and said they signed me up for e-mail billing, and had sent me several emails notification, well I explained I never signed up for paperless billing, and needed to pay $20. I pray my insurance would switch to Lab corp, cuz they do a better job not just in billing, drawing blood getting results, and making apt. Quest simply disappoints in every way possible. Will be calling my insurance company to see what is possible. Writing another check today, hope it end, my waisted time, 2hrs worth of my life.