Prime House Direct
reviews and complaints

With plate in hand I walked out to my grill, and proceeded to attempt to put these very thin, still weeping pieces of meat on it to ***. As I picked up each piece with the tongs, as suggested by the instructions on the box each piece proceeded to fall apart. It was like the longer they were exposed to oxygen without cooking the more they would disintegrate . I managed to get several pieces on my grill however which didn't smell half bad to be honest. What I ended up with was some very small, super rubbery, tasteless, very greasy pieces of meat that I couldn't properly identify the cut of or the species it came from. I am not doubting what the box said as truth, I have to assume it is beef but by looking at it, and tasting it, a guy who has been cooking steak on the grill for 30+ years couldn't confirm it as beef. I took three bites each from a different piece of meat, as I figured perhaps one of the ones I received might have been bad and by random chance I happened upon it by fate. I am sad to inform you that this wishful thinking was not the case, each new piece had the same distinct characteristics of the last. It was then I also noticed an extremely large amount of some sort of greasy residue being left on my grill, unlike anything I've seen before? I turned the *** to burn this off, which seem to be quite a task as whatever it was seem to be putting up a fight. I also noticed a very interesting film was now forming inside of my mouth, kind of like a grease, and spit my last bite of the meat out to avoid ingesting anymore. What came out of my mouth was also odd, as my saliva seem to now be grey and greasy, much different than any time I've ever eaten any meat or any food for that matter. Worse yet was attempting to wash this film out of my mouth which took several large swishes of Listerine So what did I learn? First, all that glitters is not gold & more importantly never buy discount frozen food, especially meat from the back of a truck in a parking lot!

Hi, the transaction of my purchase was on 10/09 located at Menards Parking lot in Kalamazoo, MI. Prime House Direct had a large truckload meat sale, my husband and I purchased three boxes of meat, seafood, poultry, and beef totaling $618 dollars. I am sending this complaint out because I have called two different numbers that were provided on this site and left messages, apparently, with no concern for the customer. My concern was the meat looked old, the fat around the meat was brown overall not fresh. The meat was either in the cooler too long and created a freezer burn or I received a bad batch. I am asking for a Full refund, my husband's immune system has been compromised with health issues and I do not want to take any chances with the rest of the meat. I did cook two pieces of the kitchen and they appeared ok, they were prepared for someone else. Please contact asap with the info provided. I hope to hear from someone regarding my refund soon. Thank you