Power Pay review: Loan expiration

On March 9, 2022, my loan was approved with PowerPay. I submitted all documents, and had a letter of approval. The contractor was notified and we ordered the building for which this loan was approved for. Due to delays in materials, permitting, site prep work, and installation, the building did not arrive until the end of September 2022. At the time, my contractor, Northwest Missouri Carports had a "Good" indicator in their system from PowerPay and we had the building installed. As the loan applicant, I completed another loan agreement with PowerPay on October 7, 2022. This contained our loan terms, payment amounts and dates, and even my account information for which they would take money out for the loan payment each month. On 10/11/2022, I was notified that they expired my loan application and had to re-apply. I was not declined. So, now I have a building that is not paid for and both the contractor and I are in trouble. I spoke with PowerPay and they did not notify anyone of the expiration. They did not notify me or the contractor about this concern. There were no warnings or documentation in ANY of the loan documentation. I am filing a complaint for not holding to their terms of the agreement and violation of this agreement.