Menu
DigniFi Customer Service Phone, Email, Contacts

DigniFi
reviews and complaints

DigniFi's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.dignifi.com
www.dignifi.com

Learn how the rating is calculated

3.8 28 Reviews 16 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

DigniFi reviews 28

ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

DigniFi Wow, what to say

Wow, what to say. Was approved for a small ($1000) loan, but due to fumbling of dealership and or Dignifi, never received. Both requested I "apply again" resulting in another check into my credit history. No thanks. Many, many problems with communication between this organization and car dealership. Both blaming each other for "miscommunications." Will not use this organization or car dealership again.

Read full review of DigniFi and 4 comments
Hide full review
4 comments
Add a comment
I
I
I. Batz
,
Verified customer This comment was posted by a verified customer. Learn more

Don't do business with them. I have set bank deposit but when it's time for it to come out I get an email saying it was sent back as I didn't have money in my bank. For a fact I did. And even called my bank and everything is good on my side. They added $25 everything it doesn't go thru. Even if it isn't your fault. Tried to make a Card payment and again didn't work. And nothing wrong on my end. I work for a bank so I know how it works

J
J
J. Jenkins
Boston, US

I don't think I will be using this service again, can't wait to pay off. this week.

A
A
A. Fadel
,
Verified customer This comment was posted by a verified customer. Learn more

Wonderful and quick service I would recommend to my family and friends

T
T
T. Robel
,
Verified customer This comment was posted by a verified customer. Learn more

Great company service is fast and easy process thank you dignifi

ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

DigniFi Dignifi was horrible to work with

Dignifi was horrible to work with. My account was paid ahead. Also when completely paid in full they did not report accurately to the 3 bureaus. Instead my account was left open to accrue interest on a zero balance. It took two months to fix and still shows up on my credit as interest. Seems they will hurry to report delinquencies... but very inaccurate reporting to those paying ahead and in full. Very dissatisfied service

Read full review of DigniFi and 4 comments
Hide full review
4 comments
Add a comment
E
E
E. Kozey
,
Verified customer This comment was posted by a verified customer. Learn more

Very seamless process. It was nice to get the help I needed fast for help with my car issues.

M
M
M. Hansen
Northbrook, US

I have been a DigniFi customer since early 2020. To date, I have taken two cash advances, $2,000 and $303. Each time, I logged onto my account and simply requested the new cash advance for which I was eligible. We were made to leave our apartment without a legal eviction while planning to move to another state within the next 3 months so my son could continue to receive care from the excellent telehealth doctor who was treating him from the state we were planning to move to. So when we received a notice to vacate our apartment, we figured we might as well leave, even though we were going to be homeless and living in our car. A great doctor is a rare find. As stated, I was eligible for a substantial cash advance that would have helped us deal with the circumstances. DigniFi is now insisting that I login to my account with my cell phone. I emailed DigniFi, I talked with *** (even with the supervisor), I emailed another office of DigniFi, letting them know with whom I had spoken and whom I had emailed, but they kept on saying the same thing like they couldn't understand what I was saying. I only have a flip phone. It does not access the internet, so I can't login with my cell phone to request the cash advance. I cannot afford to buy a smart phone right now. I have emailed them from my email account, essentially asking if they were concerned because my address is General Delivery, a service of the U.S. *** I explained why we were suddenly in another state. DigniFi kept repeating the same thing--contact customer service. *** just told me to login with my cell phone and request the cash advance. The supervisor claimed not to know how to contact anyone higher up in the organization. I threatened to *** them for discrimination, because not everyone has a smart phone. They responded again that I should contact ***! What for?

M
M
M. White
Independence, US

Used Dignifi for an Auto repair loan. Quick and easy process.

E
E
E. Bruen
,
Verified customer This comment was posted by a verified customer. Learn more

I would give a no start if I had to choice they keep on harassing me after they take my money

ComplaintsBoard
M

DigniFi Don't do business with them

Don't do business with them. I have set bank deposit but when it's time for it to come out I get an email saying it was sent back as I didn't have money in my bank. For a fact I did. And even called my bank and everything is good on my side. They added $25 everything it doesn't go thru. Even if it isn't your fault. Tried to make a Card payment and again didn't work. And nothing wrong on my end. I work for a bank so I know how it works

Read full review of DigniFi and 4 comments
Hide full review
4 comments
Add a comment
L
L
L. Koelpin
,
Verified customer This comment was posted by a verified customer. Learn more

It took lest than 10 minutes for DigniFi to ok a loan for car repairs. I was truly grateful.

B
B
B. Gibson
,
Verified customer This comment was posted by a verified customer. Learn more

I appreciated the financial assistance. I found the application process, however, rather difficult to navigate through.

D
D
D. Cummerata
,
Verified customer This comment was posted by a verified customer. Learn more

It. was easy to get finance and customer service is very professional

F
F
F. Sawayn
,
Verified customer This comment was posted by a verified customer. Learn more

Im disappointed in the level of service I received from this company. I was not given due date information when I initially signed up. I made payments however payments were past due dates. As a result reported negative on my credit. The process to dispute was all over the place, poorly communicated, took days to receive call back from supervisor, and overall rude service from all levels of leaders. I do not recommend anyone to do business with this company. RUN!

ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

DigniFi Loan Application was user friendly online, and phone service is also available

Loan Application was user friendly online, and phone service is also available. Coordination with Larry H. Miller was a little confusing; but their website is excellent: easy to use and access loan details plus includes a customer service phone number for additional questions. My only issue is the interest rate of a whopping 31%; however, they offered the 90-day interest waiver promotion which addresses that issue as well. Overall, great experience.

Read full review of DigniFi and 3 comments
Hide full review
3 comments
Add a comment
R
R
r. hayes
Mannington, US

Great customer service, applying was quick and easy. I would recommend.

B
B
B. Johnson
Naalehu, US

I was pleased to have Dignifi as a resource when sudden car repairs were needed. The ability to pay off the charges without interest was a bonus.

L
L
L. Watsica
,
Verified customer This comment was posted by a verified customer. Learn more

Easy application and easy access to account! Great company to deal with!

ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

DigniFi This is my second time using Dignfi the first I paid it off in no time with zero interest

This is my second time using Dignfi the first I paid it off in no time with zero interest. Now I'm given 3 months to pay off the loan, which is no problem , or receive the 26% interest rate. I feel that if your credit is good and you've already shown that you are responsible to pay the loan off you should receive at least 6 months to a year depending on the amount especially during the time of the virus. Butvother than the above its a good loan program.

Read full review of DigniFi
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

DigniFi Im disappointed in the level of service I received from this company

Im disappointed in the level of service I received from this company. I was not given due date information when I initially signed up. I made payments however payments were past due dates. As a result reported negative on my credit. The process to dispute was all over the place, poorly communicated, took days to receive call back from supervisor, and overall rude service from all levels of leaders. I do not recommend anyone to do business with this company. RUN!

Read full review of DigniFi
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

DigniFi I was sitting at the dealer and I couldnt believe the cost of repairing my car

I was sitting at the dealer and I couldnt believe the cost of repairing my car. I wasnt getting paid for another two weeks. The dealership suggest Dignify because of the free grade period to pay it off. It took a bit longer to fill out the paperwork at the dealership than I wanted. I wish they wouldve asked me to fill it out before I left the house. Coming up with the information they needed to get approved was difficult so far away. After that, I have been happy with the payment agreement and amount.

Read full review of DigniFi
Hide full review
ComplaintsBoard
K

DigniFi I was unaware of this business until I was faced with an urgent car repair

I was unaware of this business until I was faced with an urgent car repair. The application process was easy and fast, but the interest rate was pure extortion. They send monthly bill but do not itemize it so when I went to make my payments every 2 weeks my amount due was always different. Each time I contacted customer service they just kept telling me same old crap! If you can pay it off quickly I highly suggest you do so with the outrageously high interest rate! And only use if a very desperate need!

Read full review of DigniFi
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

DigniFi Thus far, I have used DigniFi twice for automotive repairs

Thus far, I have used DigniFi twice for automotive repairs. Working through loan approvals and payments has never been an issue. Regarding website improvements; *Section- My Loans-- The addition of a running balance column to the payment history section would help. This function would better reflect the amount paid and make the borrower more aware of the potential to incur late fees or other penalties against the amount due. *Section- Account Preference-- Bolder bubbling and fonts where customer information is entered would also help. The light grey lettering and spacing make it difficult to modify contact and banking updates in a timely manner. In all, it is a great service, but a few adjustments to the account profile could improve both first time and returning user experiences.

Read full review of DigniFi
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

DigniFi I would rate this company a zero if I could

I would rate this company a zero if I could. It is convienent if you don't have the money at that time but when it comes to paying the money back is when this company needs improvement. When it was time for me to make my first payment I tried to do it online but unfortunately it was unable to process it. Then when I tried to do it through the automated system it wasn't working either so I called and they told me they couldn't waive the fee and I would have to do it through my bank after I told them repeatly that I didn't want to do that. What makes it worse is one of the representative hung up on me. Also when I paid the full balance they told me I had to pay two seperate fees because they can only accept $500 at a time. I wish I never would've never used this company. Never again.

Read full review of DigniFi
Hide full review
ComplaintsBoard
M

DigniFi Dignify allows Shops such as USA Transmission in Livingston TX to steal your money

Dignify allows Shops such as USA Transmission in Livingston TX to steal your money. This is not a vindictive statement, it is the absolute truth. Look up that business I referenced it has an F yet they continue to work hand-in-hand with this shop. I called to explain the situation and ask to speak with their relations department. The woman with Dignify actually said no I am sorry I cannot allow you to speak with them, I'll just send them a message! It's disgusting that they work with this company and allow them to steal from people all while charging a gross interest rate (which it is what it is my husband agreed to the interest but yeesh!) who already do not have 3000 just lying around, then they are out that money because USA Trans can't fix anything right ( or doesn't want to) and then they end up having to take it some place else spending even more money! To me this company is just as responsible as USA Transmission for working with them.

Read full review of DigniFi
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

DigniFi I have been a DigniFi customer since early 2020

I have been a DigniFi customer since early 2020. To date, I have taken two cash advances, $2,000 and $303. Each time, I logged onto my account and simply requested the new cash advance for which I was eligible. We were made to leave our apartment without a legal eviction while planning to move to another state within the next 3 months so my son could continue to receive care from the excellent telehealth doctor who was treating him from the state we were planning to move to. So when we received a notice to vacate our apartment, we figured we might as well leave, even though we were going to be homeless and living in our car. A great doctor is a rare find. As stated, I was eligible for a substantial cash advance that would have helped us deal with the circumstances. DigniFi is now insisting that I login to my account with my cell phone. I emailed DigniFi, I talked with *** (even with the supervisor), I emailed another office of DigniFi, letting them know with whom I had spoken and whom I had emailed, but they kept on saying the same thing like they couldn't understand what I was saying. I only have a flip phone. It does not access the internet, so I can't login with my cell phone to request the cash advance. I cannot afford to buy a smart phone right now. I have emailed them from my email account, essentially asking if they were concerned because my address is General Delivery, a service of the U.S. *** I explained why we were suddenly in another state. DigniFi kept repeating the same thing--contact customer service. *** just told me to login with my cell phone and request the cash advance. The supervisor claimed not to know how to contact anyone higher up in the organization. I threatened to *** them for discrimination, because not everyone has a smart phone. They responded again that I should contact ***! What for?

Read full review of DigniFi
Hide full review

DigniFi complaints 16

ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DigniFi has left an official reply on this complaint.

DigniFi I have been trying to contact DigniFi since 3/17, by the app, phone and email and have been unable to get ahold of someone until yesterday

I have been trying to contact DigniFi since 3/17, by the app, phone and email and have been unable to get ahold of someone until yesterday. I have been wanting to pay my account off in full to avoid interest but was unable to do so as when I called I would be disconnected , no one responded to my email that I sent through the app, and I was unable to pay on the app due to an error. As it turns out, my payment on 3/7 was returned, obviously that is my fault but does not excuse the negligence of this company. I now have to pay interest since they made it impossible for me to pay before my due date snd then again made it impossible yesterday. Apparently , the only way I am able to pay my account off is to mail a check-- no one has checks any more its 2022. I find it funny that they will not accept a payment from my bank account over the phone but they will take a check from that same bank account via the mail. This company makes it nearly impossible for people to pay off their accounts in time forcing their customers to accrue interest. This is an unacceptable and unethical way of doing business.

Read full review of DigniFi and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
s. reynolds
, US

On June 2022 I applied for a loan from Dignifi. I paid it in full on 10/7. On 10./12 They without authorization deducted a second payment and refuse to return it to me. They have stolen $950 from me, their client and have been aggressively making my requests to return the money they have taken without authorization harassment. *** claims no such deduction has been made and no one calls me back. I am attaching the copy of my bank statement that shows they deducted duplicate deductions 5 days from each other.I am also including a screen shot of my account to highlight the duplicate payments and from my account showing the payment history and the fact that I paid in full and yet they still deducted money from me.

O
O
O. Witting
,
Verified customer This comment was posted by a verified customer. Learn more

I was offered the DigniFi credit card for auto repairs at *** in ***. I never received information that there was an annual fee. I received a 0% interest rate for 6 months and I paid the balance off in October 2022 when my 6 months was up in January 2023. When I had a 0 balance, the present statement shows interest added. When I called DigniFi to to get information, I was told that I was paying interest on the annual fee. This is outrageous to me and have never heard of this being done. I asked them to waive the $1.38 interest charge and cancel my card but they refused. I want my balance to go back to 0% and my card canceled.

H
H
H. Wyman
,
Verified customer This comment was posted by a verified customer. Learn more

I recently became aware of a fraudulent accounts reported to my credit file by dignifi. I gave sent them a ftc report as well ad a letter notifying then of the fraudulent accounts. Dignifi refuses to remove the accounts from my consumer credit file.They are in violation of Federal law

ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DigniFi has left an official reply on this complaint.

DigniFi I tried to make a payment today by debit card, after having to make 3 consecutive mail in payments due to a failed payment attempt in the past

I tried to make a payment today by debit card, after having to make 3 consecutive mail in payments due to a failed payment attempt in the past. Well, for all 3 of those mail in payments, I was forced to call in because they do not post the payments on time, I was charged late fees as a result of their slow processing times. The last one was resolved but previous late fees were not. But the reason I am driven to leave this review today is because I have made 3 consecutive payments by money order and went to pay by card today and was told I've only made 2 and that there was no payments recieved for *** That's a lie, I am current on payments, I do not have anything due besides September's monthly payment to take care of. They told me there's no way to over ride the system and that I am stuck woth having to mail in another payment, which normally isn't a big deal, just a bit of an inconvenience but the fact I'm going to have to worry about them not processing it fast enough that it becomes late, even if I send the payment 2 weeks early they still manage to not process it on time. But I'm the one who's left in distress and they have no interest in helping customers at all.

Read full review of DigniFi and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
R. Sporer
,
Verified customer This comment was posted by a verified customer. Learn more

On 9/22/22 about 18:30 I was contacted by the collections division of Dignifi. I was advised that the phone call was being recorded and I asked that the phone call NOT be recorded. I was told the phone call had to be recorded, however I'm from *** and we require 2 party consent to record a phone call. I advised the caller that I did not want the phone call recorded. He continued with the call and I asked numerous times if the call was being recorded he stated "yes" and I advised numerous times I did not want the call recorded per *** law. I asked to be connected to someone who could talk to me without recording the call and that was not possible.

X
X
X. Parisian
,
Verified customer This comment was posted by a verified customer. Learn more

Dignifi was initiated from the dealership on 8/20/2022. The dealership made a mistake and initiated a refund to the account on 9/21/2022. As of 9/30/2022 this refund has still not been applied to the account. There have been multiple calls and representatives that have stated that they are able to see that the refund has been initiated, but that the refund has yet to be applied to my account. The representatives first told me to call back on 9/27/2022, and then I was told to call back again on 9/29/2022. On 9/29/2022 I was told that it was still in process. This is taking entirely too long. This was a dealership mistake, and I need this canceled. I cannot cancel the account until the payoff is applied. This entire issue with Dignifi and the dealership has been going on for 1 month now and I am frustrated.

ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DigniFi has left an official reply on this complaint.

DigniFi I Have a case on stolen identity that has been reported to the authorities in the state of California since january 2022,someone applied over

I Have a case on stolen identity that has been reported to the authorities in the state of California since january 2022,someone applied over the internet for an auto repair loan with Dignifi Auto Repair Loans in the city of Boulder Colorado,this location (Difnifi) approved the loan to that person and that person went ahead and had a vehicle repaired at a shop in the city of Ontario,California.i actually do not owned the kind of vehicle that was repaired at that shop,my vehicle has a guarantee thru the dealership.i emailed Dignifi a copy of the police report over a month and a half ago,they have done nothing to fix the problem,meantime they keep calling me trying to collect for those repairs done on a vehicle that does not belong to me,and also becouse they reported that to one of the major credit bureaus,my credit score has dropped,i last spoke to a supervisor by the name of Stormy at dignifi and she assured me that her manager Heather was aware of the problem and that she (Heather) will call me back to solve the issue,i never received that phone call as of today's date of April 5th.2022.Please "HELP" me to resolve this matter "ASAP" i thank you in advance for your effort,it's reqlly appreciated.

Read full review of DigniFi and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
A. Abernathy
,
Verified customer This comment was posted by a verified customer. Learn more

Paid these people the money they asked for and none of it at first was reflected on my account. Call after call and they keep telling they didn't receive over a thousand dollars. When they finally saw the money, I looked at my balance and they charged me late fees because they couldn't find their own money. Then they charged me interest for the late fee which was placed on me in error. I asked them to fix it and they basically told me tough luck. They can't fix interest. Lol. This business is an absolute joke and almost a scam. Fix you c*** Dignifi. I don't have the time to keep calling you cleaning up your messes.

B
B
B. Collins
,
Verified customer This comment was posted by a verified customer. Learn more

When I sign up at the Dealership last May 30 2022 I was told there is no annual fee! And to make a payment That I will receive an email. I didnt receive an email so I called and Found out they have the wrong email. Also found out they dont mail any bill! So I was charged with late fee!, and an annual fee! If I only knew there was an annual fee I would just used my credit card for the purchase!

Is DigniFi legit?

Our conclusion: DigniFi stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights DigniFi's reputation as a trustworthy leader in their field. Customers can rely on DigniFi's services, assured they're dealing with a highly reputable and fully legitimate company.

DigniFi earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

DigniFi resolved 100% of 16 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

DigniFi has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for dignifi.com can be seen as a positive aspect for DigniFi as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of DigniFi's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Dignifi.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dignifi.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up DigniFi and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Dignifi.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from DigniFi.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to DigniFi. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DigniFi has left an official reply on this complaint.

DigniFi I recently set up auto pay with dignifi, my monthly payments were always $127 and I even have an email confirming it would be $127 on the date

I recently set up auto pay with dignifi, my monthly payments were always $127 and I even have an email confirming it would be $127 on the date of 11/2/22.The day of payment they sent an email saying my monthly auto payment was to pay for my full loan amount, not $127. I never authorized that and called them for their mistake. They said I set up to pay my loan in full when I dont even have an email confirming I set that up. It specifically says $127. I believe they made a mistake and now they cant or refuse to fix it for me. I talked to three people on the phone and they continued to blame me for it even with my proof that they messed up. I was then directed to call my bank to dispute the charge but my bank isnt able to as the charge wasnt able to go through at all due to insufficient funds. Now my dignifi account wont let me make the proper payment because it says its paid for completely. I called once again and they said Id probably be charged a late fee once it goes back to normal because I didnt properly pay on time apparently.When I had set up auto payments and they tried to take money $2600 out of my account without authorizing it with me first. Im very upset with their lack of responsibility over a mistake they created.

Read full review of DigniFi and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
K
K
K. Koch
,
Verified customer This comment was posted by a verified customer. Learn more

I work for a dealership that promotes the Dignifi Expressway card. Before the launch of the card there was a presentation by a representative *** that worked for dignify and we were told by that rep that there would be no annual fee. When I went to apply for the card it wasnt showing an annual fee so I called that wrap to see what was going on and they said again that there should be no annual fee. So I applied for the card and I got charged an annual fee and I got sent the wrong card. When I called the rep to tell her that I got charged an annual fee she then said because there is an annual fee and theres nothing I can do about it. Even though she originally said there would be no annual fee. Per the image of the card that we saw in the presentation it showed that the card that should have been received had a chip in it as well as was a *** card neither of these were the case. When I called customer service to tell them that I got sent the wrong card and to tell them about the annual fee I got nowhere with them so their customer service is nonexistent

A
A
A. Lubowitz
,
Verified customer This comment was posted by a verified customer. Learn more

Several payments were made to my account. I was past due on a few payments but the payments were not applied. I called and spoken with them several times about the situation but seems the representatives are just there to collect a pay check. Not these unapplied payments affect my credit score and seems as if they are not trying to resolve the situation.

ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DigniFi has left an official reply on this complaint.

DigniFi We bought a car from *** in *** about 3 months ago

We bought a car from *** in *** about 3 months ago. We told them we could only put $1,000 down on it. They asked a bunch of questions. They told me I was denied, let's do it in your husband's name. He was approved. Thru *** They gave us a little piece of brown scrap paper & said "Here sign it" I wrote my name on *** husband wrote his name on it. We filled out the *** paperwork Took the car home & before the first payment was due I got 2 charge cards from *** had no idea what they were for. I called Digifi they told me I had to pay $149.53 by the16th & this was around the 10th. I asked:"What is this for?" they told me I bought a car nothing else. I went into *** Dodge & asked what this was for & he told me I knew exactly what it was for & not to lie to him. He showed me the lil brown scrap of paper I signed. I told him i didn't realize what that was for & they didn't explain it. Now this makes $466 +loan for husband $180+ loan my name $ 149= $795 per month. We are on a fixed income & that's almost as much as our house payment. All we have asked for is a copy of our DigniFi statements *** husband's to make sure our payments are being processed. And no one else is charging on the cards.

Read full review of DigniFi
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DigniFi has left an official reply on this complaint.

DigniFi I received this loan in May 2022 for an amount of $3,000

I received this loan in May 2022 for an amount of $3,000. There has been an issue with the payment I made in August, 2022. The payment has not processed in the Dignify system which caused my profile to show a late payment for more than 70 days. In August I paid a total of $155; $125 is the minimum amount to pay a month and I also paid for the late fee. When I tried to make my payment for the month of September the system is showing that I have to make a minimum payment of $400 for the month. I have spoken with many representatives of Dignify to try and solve this issue, but there seemed to have been a glitch in the system which caused the line to disconnect each time. Now on 10/4/2022 I attempted again to speak with a representative. They stated that there was a mistake with the system and it was not updating my most recent payments, but I still have not received any valid answers as to why my monthly payments are doubling and the over all amount of the loan is also increasing instead of decreasing. Yet again, in the middle of trying to fix the situation the line was disconnected. Upon receiving this loan I was told there is a 6 month period with no interest put onto the account. This issue has affected my credit score tremendously and need this issue solved asap so I can continue paying off the loan.

Read full review of DigniFi
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DigniFi has left an official reply on this complaint.

DigniFi I have an account with DIGNIFI and i'd always made on time payments since I acquired the account in September

I have an account with DIGNIFI and i'd always made on time payments since I acquired the account in September. In December my employers encountered a marked drop in profits due to lack of supply chain from China, at that time we had no idea what was happening however top paid employees (which included me) were furloughed until business picked up again. By mid February we all came to the realization that we were all in the midst of a Global pandemic. The Furlough continued and although I lacked employment and had no source of income I used my savings to keep my bills and family afloat. Once I became aware of the severity and uncertainty of this pandemic I reached out to DIGNIFI and asked for a good faith removal of the late payment reporting for January , February and April. I had completely paid the balance off as my credit rating is very important to me. I made sacrifices to be sure DIGNIFI was paid in full however the representatives at DIGNIFI have denied my request for a good faith removal of those late dates. The representatives I spoke with was extremely cold and rude, and spoke to me as if I was asking for a refund. Based on that experience and lack of understanding from nearly every person with that company i'm questioning if I even want to continue business dealings with DIGNIFI.

Read full review of DigniFi
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DigniFi has left an official reply on this complaint.

DigniFi On Tuesday August 16, 2022 I called dignifi asked to pay my account in full to close my account and make it so I do not get any more monthly

On Tuesday August 16, 2022 I called dignifi asked to pay my account in full to close my account and make it so I do not get any more monthly payments. I spoke to *** whom told me that there is no difference between a pay off and pay in full. I payed the $2,201.85 I was told was do. I was told my account is now closed and payed in full. I was give a reference number of ***. I have received a bill from dignifi saying I owe interest and a late fee and will continue to get charged until the $*** is payed. I called to explain I do not owe anything, I payed in full. I spoke to *** and his boss ***. Both insisted I needed to pay the interest. I explained that the consumer (myself) should not be financially responsible for a employee not closing the account correctly and/or not telling me the correct pay off information. I asked *** if he is calling me when the recording was ready and he told me he can not make out going calls. I need to keep calling until it is ready. I asked to speak to ***'s supervisor and was told that he can request his boss to call me with in the next *** they can not make out going calls. I regret that at this point I did start to loose my temper and hung up on ***. To protect my credit I logged on to dignifi.com and payed the *** they claim is due. I am looking for the $*** to be fully refunded.

Read full review of DigniFi
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DigniFi has left an official reply on this complaint.

DigniFi I received a loan from Dignifi Oct 2021, in the amount of *** I was offered the loan interest free for six months

I received a loan from Dignifi Oct 2021, in the amount of *** I was offered the loan interest free for six months. ( only reason I got the loan)Early on I received a text saying my payment was late, I called to find out what was going on, I was told it was a mistake there was a problem with their system.I was contacted again stating a late payment, I Immediately sent my bank statement information showing payment was on time. I've had several problems with the company so I paid my loan off early to find they charged me three late fees. I was told they removed one late fee charge and would not remove any others. I have never been late on any payments and paid the loan off early they refuse to remove the late fees. they log income payments 7 to 10 days after being received. Only one of my payments were logged the day it was received. I have resubmitted all payment records to the company and I am being charged interest payments on top of the late fees and was told they will continue to charge interest fees until this account is written off. This will go against my credit due to no fault of my own. I contacted an attorney to find out It will cost me more in attorney fees then I owe on the late fees so probably not worth my time. I have read other reviews saying the same thing being charged Unwarranted late fees.Please advice me how to resolve this problem and stop this company from doing this to anyone else.Sincerely,M

Read full review of DigniFi
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DigniFi has left an official reply on this complaint.

DigniFi this stared with a car extended warranty through DigniFi with this I got charge card , my car broke down & I call DigniFi too see how much I had

this stared with a car extended warranty through DigniFi with this I got charge card , my car broke down & I call DigniFi too see how much I had on the card which was ***& some odd cents so I asked what dealership I could take it to they didn't know I had to look it up which turned out to be the only deal in town *** in *** . so I call them they do take the DigniFi charge card so I call roadside service to have them pick up my car & take it to *** four day later they call me & said it was done, so I go to pick it up & the card card dose not work come back invalid so we call customer service at *** the guy there tell the dealership he not using it right , so *** the service guy at *** tell him to wait minute he would go run it again, come back in INVAL again . this charge card has no expiration date on it & that why it being denied , so after this whole process I end up having to write out a check for $295.93 . I have call customer service several times can not get any help on it so I decide to withhold my payment for 2 1/2 months . so the other day they call me about my past due payment , I told them I want my $295.93 back they said they don't give refunds I have in the meantime cut up my charge card & send a letter to the main office & still have not got a reponse , si at this point they told me they were going to send the whole $2000.00 that I own to collections

Read full review of DigniFi
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DigniFi has left an official reply on this complaint.

DigniFi On February 17 2022 someone opened an account with my information with Dignifi Expressway and charged around $2236.00 I did not find out about

On February 17 2022 someone opened an account with my information with Dignifi Expressway and charged around $2236.00 I did not find out about it until April 20 2022, I immediately contacted Dignifi Expressway to tell them the account had been opened fraudulently, they closed the account and removed it from my credit report, a few day later I got a letter requesting my personal information including a police report, I mailed the information that they had requested without the police report because the *** sheriff did not send anyone to file the report, I also went to the police station to try to file the report and I was told to call and the would send someone over to take it, I am still trying to file the report but have not been able to get an officer to come over and file it, meanwhile Dignifi Expressway has resumed sending their *** and they won't close the account that they opened without my permission. I have already reported the fraud with the credit agencies and put a fraud alert on my name and social security, in addition to this I paid for Life Lock to protect my name and social security number against future fraud attempts. Dignifi Expressway is making me go through hoops trying to fix the issue that they started, tbey could go to the merchant where the account was opened and try to locate the person responsible for this but instead they are trying to collect from me, the victim of identity theft. Please help me get this sorted out, I have called Dignifi Expressway several times to explain the situation and the refuse to close and dismiss the account.

Read full review of DigniFi
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DigniFi has left an official reply on this complaint.

DigniFi I was approved for a $1000.00 dollar loan from DigniFi on February 2022

I was approved for a $1000.00 dollar loan from DigniFi on February 2022. According to DigniFi, I will only owe $1000.00 dollars plus an annual fee if the loan is paid off by August 2022. I made my the first payment of $100.00 dollars to DigniFi on March 18, 2022. I made a second payment of $300.00 dollars to DigniFi on April 27, 2022 and a third payment of $100.00 dollars on 5/31/2022. On May 10, 2022, I called *** to pay off the entire balance, but as I listened to the automated message, I noticed that the $300.00 dollar payment made in April had not been posted to my account. I immediately pressed the option to connect me to a representative because the $300.00 dollars had been debited from my bank account. When I asked the young lady (representative), "why does my account have a balance of $988.40?," her reply was "because that's what you owe!" Our conversation did not go well, so I asked to speak to a Manager. The Manager suggested I fax over a copy of my bank statement because she did not see the $300.00 dollar payment. She gave me a reference ID# *** and told me to fax the info to ***. I've sent paperwork to DigniFi twice via fax. I've called DigniFi just about everyday after May 10th, and all I'm told is "*** someone is still working on your account" and "mistakes do happen, just bear with us." The payment was made on April 27th with a debit card and as soon as I made the payment, the money was removed from my bank account. I'm just having a difficult time understanding why this is taking over a month to fix. Meanwhile, I am being charged late fees and late payments are being reported to the *** This is not fair to me at all!

Read full review of DigniFi
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DigniFi has left an official reply on this complaint.

DigniFi I attempted to pay off my balance of 518.00 (some change) back on September 4

I attempted to pay off my balance of 518.00 (some change) back on September 4. Per my contract I had a 90 day promotion interest free until November 11. I noticed my payment had not come out of my account for the payoff and reached out to your rep to question what could be the cause and was advised maybe the holiday. Today Sept 9, 2020 I called and spoke with a rep to discuss payment and why had not been taken out of my account and was advised that I used the routing number for account number and account number for the routing number and payment had returned UTL. I requested to speak with a supervisor who i was transferred to *** who had no regards to payment and the returned payment fee I was being charged for 25$. I asked if could be waived as a courtesy and I was advised no. I then requested to speak with someone about her which she transferred me to Heather a customer service manager who told me that regardless to if the payment was returned UTL or not I would still be charged and she was doing me a favor to allow me to keep the 90 day interest waived program. Question 1, if I am on a 90 day interest free program that does not expire until November 11,2020 and was attempting to pay off well before for then how could the program then be honored again as a courtesy due to UTL payment when In fact I was paying off early. 2nd question I advised that I would pay the 518.00 ( and change) for the actual loan and was advised that I would be charged interest on a 25.00 UTL fee. At this point I am requesting that all payment information be removed as you do not have the authorization to draft my account for payment. I will look into this matter in regards to the INTEREST being charged on a 25$ UTL not NSF but UTL. Still waiting on someone from higher up to return my call

Read full review of DigniFi
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DigniFi has left an official reply on this complaint.

DigniFi I have a card with Discover and received an offer to do a balance transfer and decided to do so when I found DigniFi card offer is 6 months

I have a card with Discover and received an offer to do a balance transfer and decided to do so when I found DigniFi card offer is 6 months deferred interest. Discover sent the check in early February. It shows it was posted on my Discover account February 7th. After a couple of weeks, I noticed there was no payment posted on my DigniFi account and called both DigniFi and Discover. Discover said the address on the statement is different than the one on transfer so they did a stop payment on the check and sent the funds again March 14th. March 25th I noticed that a payment was posted to my DigniFi and I had an overpayment. I requested the refund, but by the end of the week it showed my original balance. I called DigniFi and they said that I had put a stop payment on the check, but I said it was Discover and not myself. I called Discover to find out about the second payment because DigniFi said they didn't see a second payment. Discover sent the 2nd payment via electronically. I called DigniFi multiple times to find out abut the funds and nobody saw second payment and only a check was sent then returned. Discover *** contacted me directly) and we did a conference call. This customer service agent verified the fax number for Discover to send proof of payment. When Discover and I called again to verify it was accepted we were told they don't accept faxes from 3rd parties and I would have to fax it or mail a letter. I mailed a letter. It wasn't until second phone call when someone put in a request to find the payment which was May 16th. I have called repeatedly and last week someone put in another request. I was told today that they are pending and cannot be expedited and no way to know when it will ever be looked at. I was also charged the interest since the 6 months was up as of June 1st even though payment was sent in March. Discover can't do more and told me the funds have not been sent back and put a hold on my transfer until the funds are found.

Read full review of DigniFi
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DigniFi has left an official reply on this complaint.

DigniFi On 5/12 I spoke with 2 Caucasian women who both spoke with a deep southern accents, about a Total Payoff

On 5/12 I spoke with 2 Caucasian women who both spoke with a deep southern accents, about a Total Payoff. Paid IT. They have RUINED MY CREDIT! "AMERICA BEWARE" I will NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER, NEVER,NEVER, NEVER, NEVER, NEVER, NEVER EVER, EVER, USE OR RECOMMEND THIS COMPANY FOR ANYTHING! These Two Caucasian women at DIGNIFI Purposely RUINED MY CREDIT. After speaking to these two women regarding my Payoff, I mailed two separate money orders paying the full amount for the loan that was taken out with Dignifi. These two women went into their little computer system and changed the numbers associated with my loan to make it appear that my loan was Not Paid in Full. In addition, to sending two Post Office Money Orders for the Full Amount that these two women explained to me was due. I wrote a letter explaining what was said to me by these to women over the phone. Due to the Games that I felt these women were playing on the phone I came to the conclusion that I needed to protect myself and low and behold was I "Right", and here we are! The Question is Why? Is it because they detected that I was African American over the phone.. Is it because I spoke with intellect. Is it because I'm Not Poor and really don't need their money. Is it because they can't get Rich off of this little loan and milk me for ever. Is it because I don't speak with a deep Southern Accent. The Question Remains WHY! What more could I have done after I called the company requested a Payoff by two separate women who both per claimed to be managers. I sent the amount in Full. I have copies of the Receipts. I have a copy of the letter that I wrote. I took pictures of everything. This Company has almost Single Handedly Caused My Credit Scores to Drop By Eighteen (18) POINTS! This small loan has RUINED My Life as well as My CREDIT. The sad thing about this whole matter is that it was done on Purpose! And I REFUSE TO LET THIS GO!

Read full review of DigniFi
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
DigniFi has left an official reply on this complaint.

DigniFi I opened an account with Dignifi in December

I opened an account with Dignifi in December. I took out around $800 to pay for my car repairs through *** Honda in Colorado Springs. Upon using my Dignifi credit account to pay for these repairs, I asked my service tech at Honda how I would begin to pay it off & how it worked. My service tech told me that I would receive paper statements in the mail, and that would instruct me how to pay my bill each month. I waited around all of January & I never received a statement. Dignifi called me at the end of January , & said my payment was late. I was very upset by this because I had never received a statement. I didn't end up paying any late fees, this time. They told me next month I would receive a statement. I also set up automatic payments. All of February , I did not receive a statement. Dignifi did NOT take my payment out of my account, even though I had set up automatic payments. I did not notice, because I set up automatic payments. March rolls around, I did not receive a statement. At this point, I'm getting very upset because there's no proof that I'm even paying towards my credit card. Dignifi called me around the middle of March, saying my payment is almost a month late. I am livid, because I set up automatic payments to avoid this type of scenario. The representative from Dignifi that I am speaking with, denies automatic payments were set up. They lied to me. This is when I really start to question if this is a fraudulent organization. So, on March 16th, I am ordered to pay my payment and $121 in late fees. I am very upset by this. At this point I have inquired about why I'm not getting statements several times and complained several times. They've lied to me. I told them I wanted to shut off automatic payments in fear they will take unauthorized money out of my account. So now it's April . I pay my payment. I do it myself this month. I still have not received a statement and I complain again. It's now May . I pay my payment on May 21st. I call and do it. Dignifi withdraws my payment out. A couple weeks later, I get a call. I have not paid my payment and I owe my payment and $40 in late fees. It should be noted here that I have the bank statement to prove I paid my payment, and Dignifi still says I haven't. I still have not received a statement. So it's June . I am trying to repair my credit so I do the responsible thing and pay what they say I owe, but I am livid. I've been paying on my account for 6 months, and I have not seen one single statement. I give my girlfriend, *** Miller, permission to speak on my behalf to Dignifi regarding my account. She gets on the phone with a representative, and says we have several complaints. She is transferred to a supervisor. The first thing *** complains about is the fact that we've been with the company 6 months, and have not received a statement. The supervisor's response to this was "Well, I don't control the mail & neither do you." Very unprofessional. The supervisor tells her there's an online account where you can log on and see statements. We've logged into my online account multiple times, and there's no place to view statements. Another lie. *** then complained about how we made my payment on time in May , and we have the proof to back it up. The supervisor responds with things like, "It's a long process, but I know we've definitely lost payments before.", and "In my personal opinion, you should pay your card off and be done with the company." The supervisor discouraged us from proving that we had made my May payment, because, "it takes lots of time and effort, and I know we all have lives." *** also inquired how we would pay it off, because we don't know how much we owe, and have never seen a statement. I have no proof, still, in 6 months that this is not a fraudulent organization. The ONLY reason I continue to give them money, is because I do not want anything to negatively hit my credit report. We all know how having a bad credit history can be very bad for you. I do very much believe that I am being scammed. They've lied to me, stolen money from me, and denied my basic rights as a customer. I've given them hundreds of dollars and I have no idea where it's going. I want my money back. I've complained to Dignifi on too many occasions to count, and nothing is being done for me. Please help.

Read full review of DigniFi
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

About DigniFi

DigniFi is a leading digital platform that is transforming the financing industry by offering comprehensive financing solutions for automotive repair and maintenance services. With a mission to make mobility more accessible and affordable, DigniFi provides a simple, flexible, and transparent lending experience for consumers, auto shops, and dealerships.

The company offers a wide range of financing options that cater to the unique needs of its customers. Individuals seeking financing for their car repairs and maintenance can choose from various loan products that come with competitive interest rates, flexible repayment terms, and quick funding, thereby enabling them to get back on the road without delay.

Auto shops and dealerships can partner with DigniFi to offer their customers financing solutions that increase sales, customer loyalty, and overall profitability. The company's online platform streamlines the loan application, approval, and funding processes, enabling businesses to save time, reduce paperwork, and increase customer satisfaction.

Furthermore, DigniFi is committed to providing a transparent and reliable financing experience to all its customers. The platform operates with a strict code of conduct and adheres to all relevant regulations and industry best practices. DigniFi loan products come with no hidden fees, and customers are provided with clear terms and conditions before accepting any financing offer.

Overall, DigniFi is an innovative and customer-centric company that is transforming the financing industry through its comprehensive and flexible solutions. With its commitment to transparency, reliability, and customer satisfaction, DigniFi is poised to become a leader in the automotive financing market.

Overview of DigniFi complaint handling

DigniFi reviews first appeared on Complaints Board on Feb 18, 2023. The latest review Wow, what to say was posted on Mar 21, 2023. The latest complaint I have been trying to contact DigniFi since 3/17, by the app, phone and email and have been unable to get ahold of someone until yesterday was resolved on Mar 21, 2023. DigniFi has an average consumer rating of 5 stars from 28 reviews. DigniFi has resolved 16 complaints.
Ratings on other sites
Trustpilot
Trustpilot
2.4
6 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. DigniFi contacts

  2. DigniFi phone numbers
    +1 (855) 808-5861
    +1 (855) 808-5861
    Click up if you have successfully reached DigniFi by calling +1 (855) 808-5861 phone number 0 0 users reported that they have successfully reached DigniFi by calling +1 (855) 808-5861 phone number Click down if you have UNsuccessfully reached DigniFi by calling +1 (855) 808-5861 phone number 0 0 users reported that they have UNsuccessfully reached DigniFi by calling +1 (855) 808-5861 phone number
    +1 (442) 248-2797
    +1 (442) 248-2797
    Click up if you have successfully reached DigniFi by calling +1 (442) 248-2797 phone number 0 0 users reported that they have successfully reached DigniFi by calling +1 (442) 248-2797 phone number Click down if you have UNsuccessfully reached DigniFi by calling +1 (442) 248-2797 phone number 0 0 users reported that they have UNsuccessfully reached DigniFi by calling +1 (442) 248-2797 phone number
  3. DigniFi emails
  4. DigniFi social media
DigniFi Category
DigniFi is related to the Financing and Loans category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.