Petco review: Order cancelled for unknown reason, poor customer service, no resolution, loss of $182.88, pets out of food during winter storm

We submitted an online order (like we typically do ahead of a winter storm). Reference Order # [protected]. I received an email confirmation, yet nothing else until ~17 hours later - this was a cancellation due to all items being "out of stock". I was completely shocked. This made no sense, as I used the in stock feature from my local store when I submitted the order. This order was for cat food, two bags of differing dog food, and wet dog food pack. My husband went to the store mid-day, and they had no idea of the order... He then spent ~45 minutes or longer on a call to customer support. No explanation could be given for the inappropriate cancelation. In addition, our money would not be refunded for 3-5 business days... & worst off, they would not/could not re-create the order or reinitiate the order on their end. Again, we are out of food at this point. Another storm is approaching. We are left with nothing but a HUGE hassle and waste of precious time. We asked for a supervisor. The agent said maybe one would contact us in 24-48 hours. Again, absolutely poor customer service. Petco is the only food store in town. We now have to PAY AGAIN / PAY DOUBLE at this point for our products with no guarantee that it will be ready today before the next store. Of note, our PETCO had very limited hours yesterday given the storm / inclement weather. I cannot stress enough how disappointed and frustrated we are as loyal PETCO customers. This experience has taught me that I/we cannot rely on PETCO for our pets' needs. Please advise and offer some sort of compensation for the inconvenience and undue stress this has caused us.