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O.k. I will provide as much information as possible. I’ve been shopping with Petco for many years. 15+ years… Please? Look up my name? Paul Paplawskas. Phone # [protected]. Phone number before that was [protected]. Let’s start it off! My rewards account has been absolutely the worst experience I’ve ever had. . I will explain why I feel this way. I’ve tried in store and out store asking what’s going on with my account. Whenever I looked it up? Said I had 4 account. Called the number that your employees in store gave which was. [protected]. Her/He Noah was Vary helpful at your location on 95th st. in Oaklawn Illinois. Please? Look up my account? Also, your customer service? I also have screen shots on how long I waited on the phone waiting for a supervisor three months in a now. After so long I was hung up on. Matter a fact. Today, after waiting on the phone after speaking to That number after 35 mins on hold. I drove up to the 95th location and spoke to Noah and I can’t remember the managers name? But was again hung up on. The manager then called corporate while I was there. Waited around 30 mins. Was told there was again a computer glitch. And I will receive a 15$ discount. Also there system again was wrong. I need to but just one bag of food to get a free one. Not what the app said. Your manager has a long conversation with this employee. Me also told them he’s been hung up on numerous times and he’s pissed! They said he was on a call back list. Witch never happened! I’m not looking for anything for free! I’m not looking for anyone to feel sorry for me. I’m looking for a free [censored]. I’m not even looking for All the hrs of time your company wasted of mine. Again, please look into my situation. I can give you back statement on witch what I have bought and never got my rewards. Also I can give you screenshots on the time that I’ve waited on the phone and was hung up on and treated poorly.
Again, I don’t want anything from Petco that your company don’t give everyone.
Also, if you record calls? The person said there was a computer problem and they would give me a gift card! No!
Thank you for your time.
Paul Paplawskas
[protected].
Claimed loss: Who knows about 3/4 bags of 97.00$ of Dog food. Plus points from everything else I bought there. Not including all my time I spent <span class="replace-code" title="This information is only accessible to verified representatives of company">[censored]</span>ing and complaining on the phone that got me nowhere.
Desired outcome: Nothing, just what I should have just like any customer. Obviously my time isn’t worth anything.
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