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Absolute Pets
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www.absolutepets.com

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1.0 6 Complaints
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Absolute Pets Complaints 6

ComplaintsBoard
T
9:17 am EDT

Absolute Pets Wrong size was sent

The ad sold me to buy this bed for my aging German Shorthair Pointer. When the bed arrived, from China, the packaging was damaged and like the other posts, it was difficult to open the gray shrink wrapped garbage bag from the bed. Once I was able to open the package, and not damage the bed, it was clearly the wrong size. I paid and ordered the XXL and the one that came is Medium. I immediately contacted the company. The company has an Oregon address AND no phone number. You can only communicate with them through email BECAUSE they are in CHINA. I have sent pictures and they keep coming back to me “unable to view because the pictures are not clear”. I just sent another batch of pictures to them this morning, August 12, 2022, and asked for a partial refund. I am asking for a partial because I will donate this bed to my sister who has a “small” dog. As of this morning, crickets.

NOT A HAPPY CUSTOMER and I will tell everyone who will listen to me and reads this post. SAVE YOUR MONEY. HORRIBLE COMPANY TO DEAL WITH.

Desired outcome: Asking for a partial refund.

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Y
5:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Absolute Pets *SCAM* - Do Not Do Business With Absolutely Pets

I ordered super important Senilife for my aging dog who has dementia. The product was supposed to arrive within a few days. After two plus weeks and discussing with Amazon, they finally reached out to the company. Apparently, Absolutely Pets took my money and never shipped the item. After Amazon officially took next steps and reached out over email to the company, a week later the company finally responded with emails going back and forth when the issue was pretty simple; however, it was not to them. They again asked for my address to ship the product and it took another week for it to arrive.

Just abhorrent and disgusting behavior from the company; especially, when dealing with such a critical issue of preserving my dog's life. The company does not care at all. I will be filing further complaints after the ones already done.

I DON'T WANT TO SEE THIS HAPPEN TO ANOTHER PET OWNER. IT BREAKS MY HEART! DO NOT DO BUSINESS WITH THE COMPANY.

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A
10:42 pm EDT

Absolute Pets soothing bed

STAY AWAY from buying from this company! First of all, the product took forever to arrive, because it shipped from CHINA! No wonder! I believe this company is an absolute scam. They do not have an address or a phone number on their website, that should've been my first red flag. But seeing that there were so many great reviews on Instagram & their website, I took a chance & ordered the soothing bed for my dog. Boy, was I wrong! The material is cheap & flimsy, it looks nothing like what was shown on their website.
The only way you can contact customer service for a refund is via email/online. They tried to offer me a replacement or a discount on future purchase, even though I specifically asked for return of the product for a full refund. I had to submit request for a return again, which wasted another day of waiting for the customer service to respond. when they finally did, I was told in order to get a refund I must return the product to the shipped from address (in CHINA) & pay for the return shipping on my own. This company is absolutely ridiculous! I truly believe they're banking on majority of the people not wanting to go through the trouble & cost to ship returns back to China, therefore they don't ever have to deal with refunds. The shipping cost to return the product to China is more than what the cost of the product. Again, I warn anyone who's considering buying from Absolute Pet to STAY AWAY!

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Is Absolute Pets Legit?

Absolute Pets earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Absolute Pets to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Absolute Pets is known for their high standards and safety. If you're thinking about dealing with Absolute Pets, it's wise to check how they handle complaints.

We found clear and detailed contact information for Absolute Pets. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Absolutepets.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Absolutepets.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Absolute Pets and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Absolutepets.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Absolute Pets has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Absolute Pets, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
ComplaintsBoard
K
10:19 am EDT

Absolute Pets xxl dog bed

Do not buy from these people. The beds are way over priced and you pretty much just get a furry piece of cloth, there is really no filler in them. I bought the XXL and am so disappointed. I asked for a refund and got back a reply that I have to pay for the shipping, even though the product is not what they describe, and that is has to be in the same packaging it came in, that is impossible! They ship the product in a way that you have to totally demolish the package just to get the bed out.

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waterlogic
US
Jul 23, 2019 12:47 pm EDT

I had the same experience as the poster above. I paid $80 for a bed that doesn't have padding on the bottom, just stuffing that moves around leaving spots with just a layer of fabric against the floor. And if you want to return it, you have to pay 100% return shipping to China. Avoid this company!

ComplaintsBoard
C
10:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Absolute Pets problemas con mi cuenta

hello, I would like to reactivate my account is [protected]@hotmail.com, este email esta bloqueado hace anos, no puedo tener aceso a el pero en HI5 en pets, me iba muy bien, gustaria que me enviaren algun link para [protected]@hotmail.com, para reactivar mi cuenta [protected]@hotmail.com, porfavor, llevo ocho anos jugando, es un pasatienpo divertido para mi, esto me ha pasado hace mas de una semana, thanks

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Update by Carllinha
May 18, 2018 10:59 am EDT

reactivar mi cuenta en ruisousa39@hotmail.com

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Haime88
US
May 18, 2018 11:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sick?

ComplaintsBoard
B
7:17 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is the worse company I have ever ordered from. I put in an order on internet on Dec. 3rd, 2010. They hit my bank and received my money. It was stated 2-3 day delivery. I have yet to receive my product. Dec.9th. I have spoken to Ashley, John, and Tyler numerous times. They have yet to get back to me. They stated they send me emails, which I have never...

Read full review of Absolute Pets and 11 comments

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Overview of Absolute Pets complaint handling

Absolute Pets reviews first appeared on Complaints Board on Jul 9, 2011. The latest review Wrong size was sent was posted on Aug 12, 2022. Absolute Pets has an average consumer rating of 1 stars from 6 reviews. Absolute Pets has resolved 0 complaints.
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  1. Absolute Pets Contacts

  2. Absolute Pets phone numbers
    +27 215 100 897
    +27 215 100 897
    Click up if you have successfully reached Absolute Pets by calling +27 215 100 897 phone number 0 0 users reported that they have successfully reached Absolute Pets by calling +27 215 100 897 phone number Click down if you have unsuccessfully reached Absolute Pets by calling +27 215 100 897 phone number 0 0 users reported that they have UNsuccessfully reached Absolute Pets by calling +27 215 100 897 phone number
  3. Absolute Pets emails
  4. Absolute Pets address
    13 Dorsetshire Street, Paarden Eiland, Cape Town, 84721, South Africa
  5. Absolute Pets social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Absolute Pets Category
Absolute Pets is ranked 19 among 47 companies in the Pet Stores category

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